Technical References
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- CTI Server Message Reference Guide(Protocol Version 24) for Cisco Unified Contact Center Enterprise, Release 12.6(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution (PDF - 1 MB)
- CTI Server Message Reference Guide (Protocol Version 23) for Cisco Unified Contact Center Enterprise, Release 12.5(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.5(1) and 12.5(2)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
- Cisco ICM Software ACD Supplement for Aastra Pointspan Agent Routing Integration (PDF - 886 KB) 29/Jun/2011
- Cisco Unified ICM ACD Supplement for Alcatel 4400 (PDF - 597 KB) 27/Jan/2011
- Cisco Unified ICM ACD Supplement for Aspect Contact Server (PDF - 1 MB) 06/May/2014
- Cisco Unified ICM ACD Supplement for Avaya Agent Routing Integration (PDF - 581 KB) 18/Mar/2010
- Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center (PDF - 1 MB) 12/Aug/2015
- Cisco Unified ICM ACD Supplement for NEC NEAX 2400/7400 (OAI/Infolink Interface) (PDF - 3 MB) 25/Feb/2010
- Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 (PDF - 681 KB) 20/Dec/2013
- Cisco Unified ICM ACD Supplement for Nortel Symposium (PDF - 747 KB) 17/Aug/2011
- Cisco Unified ICM ACD Supplement for Rockwell Spectrum (PDF - 1 MB) 15/Apr/2011
- Cisco Unified ICM Supplement for VRU Peripheral Gateway (PDF - 434 KB) 25/Feb/2010
- HDS/WebView Bandwidth Calculator (ZIP - 21 KB) 02/Nov/2007
- Template Design Guide Using InfoMaker (PDF - 2 MB) 25/Feb/2010
Cisco Unified Contact Center Enterprise 15.0(1)
Cisco Unified Contact Center Enterprise 12.6(2)
Cisco Unified Contact Center Enterprise 12.6(1)
Cisco Unified Contact Center Enterprise 12.5(2)
Cisco Unified Contact Center Enterprise 12.5(1)
Cisco Unified Contact Center Enterprise 12.0(1)
Cisco Unified Contact Center Enterprise 11.6(1)
ACD Supplements
WebView
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- CTI OS Bandwidth Calculator (ZIP - 25 KB)
- Cisco Unified ICM ACD Supplement for Avaya Communications Manager (ACM) (PDF - 2 MB)