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Cisco Unified Contact Center Enterprise
Field Notices
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Cisco Unified Contact Center Enterprise 10.0(1)
Cisco Unified Contact Center Enterprise 9.0(4)
Cisco Unified Contact Center Enterprise 8.0(1)
Cisco Unified Intelligent Contact Management Software
Cisco Unified Contact Center Enterprise 15.0(1)
Field Notice: FN74382 - Cisco Unified Contact Center Products: Impact on Secure Communication Due to Upcoming Changes to TLS certificates Issued by Public Certificate Authorities with Client Authentication EKU, Starting March 2027 - Workaround Provided
Cisco Unified Contact Center Enterprise 12.6(2)
Field Notice: FN74382 - Cisco Unified Contact Center Products: Impact on Secure Communication Due to Upcoming Changes to TLS certificates Issued by Public Certificate Authorities with Client Authentication EKU, Starting March 2027 - Workaround Provided
Cisco Unified Contact Center Enterprise 12.6(1)
Field Notice: FN74382 - Cisco Unified Contact Center Products: Impact on Secure Communication Due to Upcoming Changes to TLS certificates Issued by Public Certificate Authorities with Client Authentication EKU, Starting March 2027 - Workaround Provided
Cisco Unified Contact Center Enterprise 12.5(2)
Field Notice: FN74382 - Cisco Unified Contact Center Products: Impact on Secure Communication Due to Upcoming Changes to TLS certificates Issued by Public Certificate Authorities with Client Authentication EKU, Starting March 2027 - Workaround Provided
Cisco Unified Contact Center Enterprise 12.5(1)
Field Notice: FN74382 - Cisco Unified Contact Center Products: Impact on Secure Communication Due to Upcoming Changes to TLS certificates Issued by Public Certificate Authorities with Client Authentication EKU, Starting March 2027 - Workaround Provided
Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch
22/Jan/2021
Field Notice: FN - 63421 - Cisco Unified Communications products might experience "media check failure" when installing product; workaround provided
11/Oct/2017
Field Notice: FN - 62486 - Release 7.0(0) Installer Update C Available - Resolves Problems Installing or Upgrading to Intelligent Call Manager (ICM), IP Call Center (IPCC), System IPCC Release 7.0 Enterprise and Hosted Editions
25/Feb/2008
Field Notice: FN - 62327 - Installing or Upgrading to ICM/IPCC/System IPCC Release 7.0 Enterprise and Hosted Editions May Encounter Problems
25/Feb/2008
Field Notice: FN - 62536 - Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft September 2006 Security Updates
22/Feb/2008
Field Notice: FN - 62483 - Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft July 2006 Security Updates
22/Feb/2008
Field Notice: FN - 62451 - Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft June 2006 Security Updates
22/Feb/2008
Field Notice: FN - 62396 -Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft April 2006 Security Updates
22/Feb/2008
Field Notice: FN - 62339 - Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft February 2006 Security Updates
22/Feb/2008
Field Notice: FN - 62296 - Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft January 2006 Security Updates
22/Feb/2008
Field Notice: FN - 62280 - Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft December 2005 Security Updates
22/Feb/2008
Field Notice: FN - 62258 - Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft November 2005 Security Updates
22/Feb/2008
Field Notice: FN - 62222 - Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft October 2005 Security Updates
22/Feb/2008
FN - 62502 - Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft August 2006 Security Updates
22/Feb/2008
Field Notice: FN - 62853 - IP Contact Center (IPCC) Enterprise and Hosted Products Interactive Voice Response (IVR) Inbound and Outbound Call Problems
25/Jul/2007
Field Notice: *Expired* FN - 61872 - Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft October 04 Security Update
05/Jun/2007
Field Notice: FN - 62508 - Unified Contact Center Enterprise/Hosted, Unified ICM Enterprise/Hosted TCP/IP Private Path Network Failure - Windows Server 2003 SP1
19/Sep/2006
Field Notice: IP Contact Center Call Manager PG will be Affected by Using the Patch Manager's Uninstaller Program on Applied Engineering Specials or Service Releases
29/Sep/2004
Field Notice: IP Contact Center (IPCC) Configuration Changes During Call Volumes Could Result In All CTI Route Points Ringing Busy
23/Jun/2004
Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided
13/Oct/2017
Field Notice: FN74348 - Cisco Unified Contact Center Enterprise and Cisco Cloud Connect Orchestration Feature May Fail to Connect after May 4, 2026 - Software Upgrade Recommended
Field Notice: FN70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided
Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2
Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client
Field Notice: FN - 63981 - Leap Second Adjustment June 30, 2015 effects Cisco Unified SIP Proxy - Software Upgrade Recommended
Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided
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