Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided

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Updated:October 13, 2017

Document ID:FN64033

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	27-Jan-16	Initial Release
10.0	13-Oct-17	Migration to new field notice system

Products Affected

Affected OS Type	Affected Release	Affected Release Number	Comments
NON-IOS	9	9	Any UCCE version running on Windows 2008
NON-IOS	11	11	Any UCCE version running on Windows 2008
NON-IOS	10	10.5,10.0	Any UCCE version running on Windows 2008

Defect Information

Defect ID	Headline
CSCuv75904	CSCuv75904 - Script Editor crashes with Microsoft hot fix (KB3057839)

Problem Description

After one or all of these Microsoft updates are applied on the client (Administrator Workstation (AW) client and Internet Script Editor (ISE)), the script editor crashes.

- KB3057839

- KB3058515

- KB3059317

- KB3063858

Background

The script editor process crashes on the client (AW client and ISE) where one or all of these Microsoft hotfixes for Windows have been applied:

-KB3057839

-KB3058515

-KB3059317

-KB3063858

This error is seen in the AW script editor (EDT) logs:

12:02:44:101 aw-edt Trace: GetWhere from ScriptData where t.ScriptID = 5338

12:02:46:035 aw-edt Trace: CExceptionHandlerEx::GenerateMiniDump -- A Mini Dump File is available at C:\icm\bin\scripted.exe_20150908120245973.mdmp.

12:02:46:269 aw-edt Unhandled Exception: Exception code: C0000005 ACCESS_VIOLATION

Fault address: 73E23CC6 01:00052CC6 C:\Windows\system32\mfc100.dll

Registers:

EAX:40131000

EBX:00000000

ECX:00000001

EDX:00000007

ESI:02395924

EDI:04FC5EF0

CS:EIP:0023:73E23CC6

SS:ESP:002B:001CED18 EBP:001CED1C

DS:002B ES:002B FS:0053 GS:002B

Flags:00010202

Call stack:

Address Frame

73E23CC6 001CED1C 0001:00052CC6 C:\Windows\system32\mfc100.dll

0089EFEE 001CED34 CScriptView::OnToolTipText+6E

73F85B72 001CED4C 0001:001B4B72 C:\Windows\system32\mfc100.dll

73F85D0A 001CED68 0001:001B4D0A C:\Windows\system32\mfc100.dll

73FFED64 001CEDA8 0001:0022DD64 C:\Windows\system32\mfc100.dll

7401BAF5 001CEDE8 0001:0024AAF5 C:\Windows\system32\mfc100.dll

7400FCAA 001CEE18 0001:0023ECAA C:\Windows\system32\mfc100.dll

7400F3D7 001CEEE0 0001:0023E3D7 C:\Windows\system32\mfc100.dll

7400F312 001CEF00 0001:0023E312 C:\Windows\system32\mfc100.dll

7400D6FF 001CEF78 0001:0023C6FF C:\Windows\system32\mfc100.dll

7400D98B 001CEF9C 0001:0023C98B C:\Windows\system32\mfc100.dll

73F059BD 001CEFE4 0001:001349BD C:\Windows\system32\mfc100.dll

767D62FA 001CF010 gapfnScSendMessage+332'

Problem Symptom

After the Microsoft security updates are applied on the client (AW client and ISE), and the user tries to open the script editor in order to make changes to a script, the user notices that the script editor closes abruptly.

This crash happens with a Remote Desktop Protocol (RDP) connection from the AW or an RDP connection to a Win2008R2 server with the Cisco Unified UCCE program loaded.

Workaround/Solution

Workaround

As a workaround for this issue, you must uninstall these Microsoft Security Updates:

- KB3057839

- KB3058515

- KB3059317

- KB3063858

Solution

For a permanent solution to this issue, you must download and install Engineering Special (ES). Note that the ES patch will resolve the issue with the Microsoft KB files still on the server. The ES patch must be installed on both the Distributor and Client AW.

- UCCE 8.5

8.5(x) is End of Software Maintenance Support. Cisco's recommendation is to upgrade to Release 9.0(4) or later and apply the appropriate Engineering Special (ES) accordingly.

UCCE 9.0(4) ES_104

Readme --> http://www.cisco.com/web/software/280840583/130664/Release_Document_1.html

Download --> https://software.cisco.com/download/special/release.html?config=40bfc0e5124605f2e7a374fe18859351

UCCE 10.0(2) ES_19

Readme --> http://www.cisco.com/web/software/280840583/131081/Release_Document_1.html

Download --> https://software.cisco.com/download/special/release.html?config=db046edfc54df89949d0b86e9f79beda

UCCE 10.5(2) ES_16

Readme --> http://www.cisco.com/web/software/280840583/130979/Release_Document_1.html

Download --> https://software.cisco.com/download/special/release.html?config=ef6324bd93ed07b6d8ecb1e23ab1f2cc

- UCCE 11.0(2)ES_ - estimated posting date is February 15, 2016

For More Information

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