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Cisco Unified Contact Center Enterprise
Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise
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Release Date
27-APR-2023
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Recent Security Notices
21-May-2025
Security Advisory: Cisco Unified Contact Center Enterprise Cloud Connect Insufficient Access Control Vulnerability
19-Dec-2024
Field Notice: FN70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
14-Jun-2024
Security Advisory: Cisco Finesse Web-Based Management Interface Vulnerabilities
30-Jan-2024
Security Advisory: Cisco Unified Communications Products Remote Code Execution Vulnerability
21-Dec-2023
Security Advisory: HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023
Document Categories
Configuration
Design
Install and Upgrade
Literature
Maintain and Operate
Reference
Release and Compatibility
Security Notices
Troubleshooting
See also:
Translated End-User Guides
Security Notices
Field Notices
Most Recent
Field Notice: FN70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
19-Dec-2024
Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided
23-Aug-2023
Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
01-Feb-2023
Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
29-Mar-2022
Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
22-Jan-2021
Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
16-Apr-2020
Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
10-Feb-2020
Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
04-Feb-2020
Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
04-Feb-2020
Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
21-Feb-2019
Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
13-Dec-2018
Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
29-Jun-2018
Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
20-Dec-2017
Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided
13-Oct-2017
Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2
12-Apr-2017
View all documentation of this type
Security Advisories, Responses and Notices
Most Recent
Cisco Unified Contact Center Enterprise Cloud Connect Insufficient Access Control Vulnerability
21-May-2025
Cisco Finesse Web-Based Management Interface Vulnerabilities
14-Jun-2024
Cisco Unified Communications Products Remote Code Execution Vulnerability
30-Jan-2024
HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023
21-Dec-2023
Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
30-May-2023
Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
02-Mar-2023
Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
03-May-2020
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
02-Jan-2019
Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
03-May-2017
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
14-Nov-2016
Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
22-Jun-2016
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
04-May-2016
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
02-Mar-2016
Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products
29-Jan-2016
Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
04-Dec-2015
View all documentation of this type
Release and Compatibility
Compatibility Information
Cisco Unified Contact Center Enterprise 12.6(2)
Contact Center Enterprise Solution Compatibility Matrix, Release 12.6(x)
16-May-2024
Reference
Documentation Roadmaps
Cisco Unified Contact Center Enterprise 12.6(2)
Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.6(2)
28-Apr-2023
Design
Design Guides
Cisco Unified Contact Center Enterprise 12.6(2)
Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.6(2)
28-Apr-2023
IPIVR_PG_to_ICM_CC_Bandwidth_Calculator_V1_1
22-Apr-2014
(XLS - 98 KB)
UCCE Central Controller Private Network & DMP Path Public Bandwidth Calculator
21-Apr-2014
(ZIP - 27 KB)
Install and Upgrade
Install and Upgrade Guides
Cisco Unified Contact Center Enterprise 12.6(2)
Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(2)
28-Apr-2023
Install and Upgrade TechNotes
Cisco Unified Contact Center Enterprise 12.6(2)
Provision Webex Connect Digital Channels (IMI) Hybrid Services with CCE
05-Aug-2025
Upgrade Apache Tomcat Manually
28-Mar-2025
Install Tomcat on UCCE with Install Tomcat Utility
28-May-2025
Configuration
Configuration Examples and TechNotes
Most Recent
Configure CCE Agent Answers and Call Transcripts with Google Agent Assist
18-Sep-2024
Configure ECE to Disable Alternate Engagement Options
19-Jul-2024
Configure CCE Virtual Agent Voice Cloud-based Connector
09-Jan-2024
Configure Smart License Specific License Reservation
18-Oct-2023
Exchange Self-Signed Certificates in a UCCE 12.6 Solution
15-Aug-2023
Configure Secure RTP in Contact Center Enterprise
21-Dec-2022
Configure Secure SIP Signaling in Contact Center Enterprise
22-Nov-2022
Configure Webex Connect with Facebook
24-Aug-2022
Configure NGINX Proxy for Integration with an Agent Assist Solution
05-Oct-2021
Configure and Troubeshoot CVP Network Transfer
30-Sep-2021
Integrate Webex Experience Management (WxM) Inline Survey with UCCE Solution
27-Oct-2020
Integrate Webex Experience Management (WxM) Deferred Survey with UCCE Solution
15-Jul-2020
Configure Auto-Populating User ID on AD FS Login Page for UCCE SSO
19-Jun-2019
Configure Default Domain Name and Multi PG Supervisor in Cisco CCE 12.X
19-Jun-2019
Configure Enterprise Chat and Email (ECE) Quick Links and Responses
06-Dec-2018
View all documentation of this type
Configuration Guides
Cisco Unified Contact Center Enterprise 12.6(2)
Configuration Guide for Cisco Unified ICM Enterprise, Release 12.6(2)
28-Apr-2023
Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2)
28-Apr-2023
Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
28-Apr-2023
Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
28-Apr-2023
Feature Guides
Cisco Unified Contact Center Enterprise 12.6(2)
Cisco Unified Contact Center Enterprise Features Guide, Release 12.6(2)
30-Apr-2025
Programming Guides
Cisco Unified Contact Center Enterprise 12.6(2)
Cisco Unified Contact Center Enterprise Developer Reference, Release 12.6(2)
21-Aug-2023
Maintain and Operate
End-User Guides
Cisco Unified Contact Center Enterprise 12.6(2)
Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide
30-Apr-2025
Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2)
28-Apr-2023
Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.6(2)
28-Apr-2023
Contact Center AI Gadgets User Guide for Cisco Contact Center Enterprise
27-Apr-2023
Facebook Messenger Integration with Webex Connect User Guide
14-Nov-2024
(PDF - 2 MB)
Live Chat integration with Webex Connect User Guide
14-Nov-2024
(PDF - 2 MB)
Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(2)
19-Aug-2025
new
Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
28-Apr-2023
WhatsApp Integration with Webex Connect User Guide
14-Nov-2024
(PDF - 3 MB)
Maintain and Operate Guides
Cisco Unified Contact Center Enterprise 12.6(2)
Administration Guide for Cisco Unified Contact Center Enterprise Release, 12.6(2)
29-Aug-2025
updated
Administration and Setup Guide for Webex Engage with Contact Center Enterprise
28-Apr-2023
(PDF - 866 KB)
Maintain and Operate TechNotes
Cisco Unified Contact Center Enterprise 12.6(2)
Manage Container Services and Collect Cloud Connect Logs in Contact Center Enterprise (CCE)
26-Aug-2024
Track Task Routing Events in a CCE Environment Integrated with Webex Connect
08-Apr-2025
Understand UCCE 12.5 Security Enhancements
22-Apr-2020
Troubleshooting
Support FAQ
Cisco Unified Contact Center Enterprise 12.6(2)
Understand Support for Contact Center Components that Use CentOS
30-Apr-2024
Literature
Brochures
Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System
12-May-2022
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