Cisco Unified Contact Center Enterprise 12.6(2)
| Series | Cisco Unified Contact Center Enterprise |
|---|---|
| Overview | Product Overview |
| Status | Available Order |
|---|---|
| Release Date | 27-APR-2023 |
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Recent Security Notices
- 21-May-2025
- 19-Dec-2024
- 14-Jun-2024
- 30-Jan-2024
- 21-Dec-2023
Document Categories
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Security Notices
Field Notices
Most Recent
- Field Notice: FN70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
- Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
- Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
- Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
- Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided
- Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2
View all documentation of this type
Security Advisories, Responses and Notices
Most Recent
- Cisco Unified Contact Center Enterprise Cloud Connect Insufficient Access Control Vulnerability
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
- Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
- Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
View all documentation of this type
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Release and Compatibility
Compatibility Information
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- Contact Center Enterprise Solution Compatibility Matrix, Release 12.6(x)
Cisco Unified Contact Center Enterprise 12.6(2)
Reference
Documentation Roadmaps
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- Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.6(2)
Cisco Unified Contact Center Enterprise 12.6(2)
Design
Design Guides
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- Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.6(2)
Cisco Unified Contact Center Enterprise 12.6(2)
Install and Upgrade
Install and Upgrade Guides
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- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(2)
Cisco Unified Contact Center Enterprise 12.6(2)
Install and Upgrade TechNotes
- Provision Webex Connect Digital Channels (IMI) Hybrid Services with CCE
- Upgrade Apache Tomcat Manually
Cisco Unified Contact Center Enterprise 12.6(2)
Configuration
Configuration Examples and TechNotes
Most Recent
- Configure Purge Jobs Missed on CCE Database Servers
- Configure CCE Agent Answers and Call Transcripts with Google Agent Assist
- Configure ECE to Disable Alternate Engagement Options
- Configure CCE Virtual Agent Voice Cloud-based Connector
- Configure Smart License Specific License Reservation
- Exchange Self-Signed Certificates in a UCCE 12.6 Solution
- Configure Secure RTP in Contact Center Enterprise
- Configure Secure SIP Signaling in Contact Center Enterprise
- Configure Webex Connect with Facebook
- Configure NGINX Proxy for Integration with an Agent Assist Solution
- Configure and Troubeshoot CVP Network Transfer
- Integrate Webex Experience Management (WxM) Inline Survey with UCCE Solution
- Integrate Webex Experience Management (WxM) Deferred Survey with UCCE Solution
- Configure Auto-Populating User ID on AD FS Login Page for UCCE SSO
- Configure Default Domain Name and Multi PG Supervisor in Cisco CCE 12.X
View all documentation of this type
Configuration Guides
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- Configuration Guide for Cisco Unified ICM Enterprise, Release 12.6(2)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
Cisco Unified Contact Center Enterprise 12.6(2)
Feature Guides
- Cisco Unified Contact Center Enterprise Features Guide, Release 12.6(2)
Cisco Unified Contact Center Enterprise 12.6(2)
Programming Guides
- Cisco Unified Contact Center Enterprise Developer Reference, Release 12.6(2)
Cisco Unified Contact Center Enterprise 12.6(2)
Maintain and Operate
End-User Guides
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- Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2)
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.6(2)
- Contact Center AI Gadgets User Guide for Cisco Contact Center Enterprise
- Facebook Messenger Integration with Webex Connect User Guide (PDF - 2 MB)
- Live Chat integration with Webex Connect User Guide (PDF - 2 MB)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(2)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- WhatsApp Integration with Webex Connect User Guide (PDF - 3 MB)
Cisco Unified Contact Center Enterprise 12.6(2)
Maintain and Operate Guides
- Administration Guide for Cisco Unified Contact Center Enterprise Release, 12.6(2)
- Administration and Setup Guide for Webex Engage with Contact Center Enterprise (PDF - 866 KB)
Cisco Unified Contact Center Enterprise 12.6(2)
Maintain and Operate TechNotes
- Manage Container Services and Collect Cloud Connect Logs in Contact Center Enterprise (CCE)
- Track Task Routing Events in a CCE Environment Integrated with Webex Connect
Cisco Unified Contact Center Enterprise 12.6(2)
Troubleshooting
Support FAQ
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- Understand Support for Contact Center Components that Use CentOS
Cisco Unified Contact Center Enterprise 12.6(2)
Literature
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