- Preface
- Introduction
- CTI OS Client Interface Library Architecture
- CIL Coding Conventions
- Building Your Custom CTI Application
- CTI OS ActiveX Controls
- Event Interfaces and Events
- CtiOs Object
- Session Object
- Agent Object
- Call Object
- SkillGroup Object
- Helper Classes
- SilentMonitorManager Object
- CTI OS Keywords and Enumerated Types
- CTI OS Logging
CTI OS Developer Guide for Cisco Unified ICM, Release 12.6(1)
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
- Updated:
- February 16, 2020
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