CTI OS Client Logs (COM and C++)
If you install the tracing mechanism, the COM and C++ CILs automatically create a log file and trace to it. The trace log file name and location for client processes is found under the following Windows registry key:
HKEY_LOCAL_MACHINE\Software\Cisco Systems, Inc.\CTIOS Tracing
The default filename is CtiosClientLog. Log files are created using the convention <TraceFileName>.<Windows user name>.mmdd.hhmmss.log. The files are created in the current directory of the executing program, such as the directory into which you install the Agent Desktop. You can provide a fully qualified path for the TraceFileName if you wish to store the files in a different location. For example, setting the following value stores the log files in the directory C:\Temp, using the naming convention CtiosClientLog.<Windows user name>.mmdd.hhmmss.log.
Client trace files are formatted in ASCII text that you can open them with a conventional text editor such as Notepad.
Install Tracing Mechanism (COM and C++)
To install the tracing mechanism:
Copy the tracing executable, ctiostracetext.exe, from the distribution media to the folder in which your application is located.
Open a command window and register the tracing mechanism: