Cisco Unified Contact Center Enterprise 12.5(2)
| Series | Cisco Unified Contact Center Enterprise |
|---|---|
| Overview | Product Overview |
| Status | Available Order |
|---|---|
| Release Date | 26-JUL-2022 |
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Recent Security Notices
- 24-Jan-2024
- 16-Oct-2023
- 23-Aug-2023
- 01-Mar-2023
- 01-Feb-2023
Document Categories
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Data Sheets and Product Information
Data Sheets
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- Cisco Contact Center Enterprise 12.6 Data Sheet
- Cisco Contact Center Enterprise 12.0 Product Line Data Sheet
- Cisco Contact Center Enterprise 11.6 Product Line Data sheet
- Cisco Unified Contact Center Enterprise 11.0 Data Sheet
- Cisco Unified Intelligence Center 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 9.0 Data Sheet
- Cisco Unified Contact Center Management Portal Data Sheet
- Cisco Collaboration Flex Plan Contact Center Data Sheet
End-of-Life and End-of-Sale Notices
Most Recent
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
- End-of-Sale and End-of-Life Announcement for the Cisco Remote Silent Monitoring (RSM) - All Versions
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Security Notices
Field Notices
Most Recent
- Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
- Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
- Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
- Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
- Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided
- Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2
Security Advisories, Responses and Notices
Most Recent
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
- Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
- Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
- OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability
- Transport Layer Security Renegotiation Remote Man-in-the-Middle Attack Vulnerability
Release and Compatibility
Compatibility Information
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- Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x)
Cisco Unified Contact Center Enterprise 12.5(2)
Release Notes
- Release Notes for Unified Contact Center Enterprise, Release 12.5(2)
Cisco Unified Contact Center Enterprise 12.5(2)
Reference
Documentation Roadmaps
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- Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.5(1) and 12.5(2)
Cisco Unified Contact Center Enterprise 12.5(2)
Technical References
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.5(1) and 12.5(2)
Cisco Unified Contact Center Enterprise 12.5(2)
- CTI OS Bandwidth Calculator (ZIP - 25 KB)
- Cisco ICM Software ACD Supplement for Aastra Pointspan Agent Routing Integration (PDF - 886 KB)
- Cisco Unified ICM ACD Supplement for Alcatel 4400 (PDF - 597 KB)
- Cisco Unified ICM ACD Supplement for Aspect Contact Server (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Agent Routing Integration (PDF - 581 KB)
- Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Communications Manager (ACM) (PDF - 2 MB)
- Cisco Unified ICM ACD Supplement for NEC NEAX 2400/7400 (OAI/Infolink Interface) (PDF - 3 MB)
- Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 (PDF - 681 KB)
- Cisco Unified ICM ACD Supplement for Nortel Symposium (PDF - 747 KB)
- Cisco Unified ICM ACD Supplement for Rockwell Spectrum (PDF - 1 MB)
- Cisco Unified ICM Supplement for VRU Peripheral Gateway (PDF - 434 KB)
- HDS/WebView Bandwidth Calculator (ZIP - 21 KB)
- Template Design Guide Using InfoMaker (PDF - 2 MB)
Design
Design Guides
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- Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.5(1) & 12.5(2)
Cisco Unified Contact Center Enterprise 12.5(2)
Install and Upgrade
Install and Upgrade Guides
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- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2)
Cisco Unified Contact Center Enterprise 12.5(2)
Configuration
Configuration Examples and TechNotes
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- Configure Orchestration for UCCE
Cisco Unified Contact Center Enterprise 12.5(2)
- Configure Auto-Populating User ID on AD FS Login Page for UCCE SSO
- Configure Default Domain Name and Multi PG Supervisor in Cisco CCE 12.X
- Configure Enterprise Chat and Email (ECE) Quick Links and Responses
- Configure HTTPS Access for UCCE Diagnostic Framework Portico Tool with Certificate Authority (CA) Signed Certificate
- Configure Mobile Agent on UCCE
- Configure NGINX Proxy for Integration with an Agent Assist Solution
- Configure Secure RTP in Contact Center Enterprise
- Configure Secure SIP Signaling in Contact Center Enterprise
- Configure Webex Connect with Facebook
- Configure and Troubeshoot CVP Network Transfer
- Contact Center SSO with Okta Identity Provider
- Exchange Self-Signed Certificates in a UCCE 12.6 Solution
- ICM DBLookup Function Configuration Example
- Integrate Webex Experience Management (WxM) Deferred Survey with UCCE Solution
- Logger Restart Generates Old SNMP Traps
- UCCE Integration with CM Configuration Example
- Unified Contact Center Enterprise (UCCE) / Customer Voice Portal (CVP) Simple Network Management Protocol (SNMP) Trap Receiver Tool
- Unified Contact Center Enterprise (UCCE) Single Sign On (SSO) Certificates and Configuration
- Use CTITest to Troubleshoot IPCC Agent Login Problems
Configuration Guides
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
Cisco Unified Contact Center Enterprise 12.5(2)
Maintain and Operate
End-User Guides
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- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
Cisco Unified Contact Center Enterprise 12.5(2)
Maintain and Operate TechNotes
Troubleshooting
Troubleshooting TechNotes
Most Recent
- Exchange Self-Signed Certificates in a UCCE Solution
- Use the Route Command
- Understand the Impact of Apache Log4j Vulnerability in Cisco Contact Center Solution
- Unified Contact Center Enterprise Diagnostic Portico Does Not List the Processes or Services
- Troublshoot UCCE Tomcat Upgrade Failure
- How to Perform Service Level Calculation for Calltypes
- Troubleshoot Cisco UCCE Mobile Agent MTP Pass-Through Issue
- Provision Google CCAI With CCE
- Troubleshoot PCCE 12.x SPOG Not Rendering ECE Gadget
- How to change Max Time in Queue value in ICM Router.
- Finesse Thirdparty Client Integration with SSO
- Troubleshoot PQ Agent Availability and Attribute Priority
- Understand CCE Smart License Agent Consumption
- UCCE Windows Server NIC Binding and Interface Metrics
- Troubleshoot Diagnostic Framework Portico Log in Fails With Errorcode HTTP 403
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Literature
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