Cisco Computer Telephony Integration Option

Data Sheets and Product Information

Data Sheets

• Cisco Computer Telephony Integration 08-Aug-2008

End-of-Life and End-of-Sale Notices

• End of Sale and End of Life for ICM Enterprise/Hosted and IPCC Enterprise/Hosted Release 5.0 16-Sep-2014
• EoS and EoL for Cisco Unified CCE 6.0 and Unified ICM Enterprise Release 6.0 26-Apr-2011
• EoS and EoL for the Cisco Computer Telephony Integration Object Server 5.0 / 5.1 30-May-2006
• Addendum to EoS and EoL Announcement for Cisco Customer Contact Releases including Cisco Agent Desktop 4.4 and Earlier Releases 21-Feb-2006

Security Notices

Field Notices

• Field Notice: FN - 63291 - Cisco Computer Telephony Integration Object Server (CTIOS) CTIOS Server Assertions - Software Upgrade Recommended 13-Oct-2017
• Field Notice: Cisco Hosted and Enterprise Intelligent Contact Center - Applying Microsoft's Windows XP SP2 on Contact Center CTI OS Desktop Products Will Adversely Affect System Operation 01-Nov-2004
• Intelligent Contact Manager, CTIOS Memory Leak 24-Sep-2003

Security Advisories, Responses and Notices

• Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Multiple Vulnerabilities in OpenSSL (June 2015) Affecting Cisco Products 12-Jun-2015

Release and Compatibility

Compatibility Information

• Cisco Agent Desktop for Unified CCX 8.0(x) and CCE 8.0(x) - Features by Package 04-Apr-2010

Reference

Licensing Information

• Open Source Licensing Information for Cisco CTI OS 29-Feb-2008 (PDF - 47 KB)

Technical References

• CTI Server Message Reference Guide (Protocol Version 16) for Cisco Unified Contact Center Enterprise - Release 10.0(1) - February 2014 05-Apr-2022 (PDF - 2 MB)
• CTI OS Bandwidth Calculator 01-Jul-2010

Configuration

Configuration Examples and TechNotes

• Logging into Cisco Supervisor Desktop Fails - Supervisor Desktop ID without a Team 22-Jun-2011
• BA Dialer Fails to Connect with CTI Server - NIC Binding Order 16-Sep-2005
• Dynamic Changes to Agent Name or Skill Group Does Not Appear in the Titlebar of CTIOS Agent Desktop/IPCC Supervisor Desktop 24-Jan-2005

Programming Guides

• Cisco Computer Telephony Integration Option 11.0(1)

  • CTI OS Developer Guide for Cisco Unified ICM/Unified Contact Center Enterprise, Release 11.0(1) 26-Aug-2015

• Cisco Computer Telephony Integration Option 10.0

  • CTI OS Developer Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 10.0(1) 19-Jun-2014

Maintain and Operate

End-User Guides

• CTI OS 10.0

  • CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted 16-Jul-2014

Troubleshooting

Troubleshooting TechNotes

• Set and Collect UCCE Trace Logs 03-Jan-2018
• UCCE CTIOS Server Private Bytes 11-Jul-2016
• View Agents Logged into CTI OS Sides 19-Jun-2013
• Troubleshooting IPCC Login Failure: CF_Generic_Unspecified_Rejection 25-Oct-2006
• Recommended Base Levels for Debugging Cisco Agent Desktop 27-Jun-2006