Cisco Unified Communications Manager (CallManager)

Fichas técnicas e información del producto

Fichas técnicas

• Cisco Unified Communications Manager Version 12.5 Data Sheet 19-Dec-2020
• Cisco Unified Communications Manager 10.5 Data Sheet 11-Jan-2019
• Cisco Unified Communications Manager 12.0 Data Sheet 05-Mar-2018
• Cisco Unified CallManager 5.0--What Is New? 18-Sep-2016
• Cisco Unified Communications Manager 11.5 Data Sheet 08-Aug-2016
• Cisco Unified Communications Manager 11.0 Data Sheet 22-Jul-2015
• Cisco Unified Communications Manager 10.0 Data Sheet 30-Mar-2015
• Cisco Unified Communications Manager 6.1 17-Dec-2013
• Cisco Unified Communications Manager Version 7.1 04-Jun-2009
• Cisco Unified Communications Manager Version 7.1 04-Jun-2009
• Cisco Unified Communications Manager Version 7.0 08-Sep-2008
• Cisco Unified Communications Manager Version 6.0 05-Jun-2007
• Cisco Unified Communications Manager Version 6.0 05-Jun-2007
• Cisco CallManager Version 4.1 18-Oct-2004

Notificaciones de fin de vida útil y fin de venta

• End-of-Sale and End-of-Life Announcement for the Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription 15-Dec-2020
• End-of-Sale and End-of-Life Announcement for the Subscription Licensing for Unified Communication Suite v11.x Add-on Licenses 15-Dec-2020
• End-of-Sale and End-of-Life Announcement for the Cisco CUCM Admin Security Token, 7.1 or Newer 14-Dec-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Subscription Licensing for Unified Communication Suite v11.x Add-on Licenses 30-Nov-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription 30-Nov-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager and Session Management Edition 10.X 11-May-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Select Cisco Unified Communications feature Licenses 04-May-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Select Cisco Unified Communications feature Licenses 04-May-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager and Session Management Edition Software 12.0 17-Feb-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Communications Manager and Session Management Edition Software 12.0 17-Feb-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Communications Manager and Session Management Edition 10.X 03-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager 9.X ADD-ON User Licenses and Feature Migration 01-Aug-2017
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Communications Manager 9.X – Migration des licences pour utilisateur SUPPLÉMENTAIRE et des fonctionnalités 01-Aug-2017
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager and Session Management Edition Software 11.0 31-Jan-2017
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Communications Manager and Session Management Edition Software 11.0 31-Jan-2017

Resumen

• Cisco Unified Communications on Cisco HyperFlex At-a-Glance 01-Feb-2021

Avisos de seguridad

Boletines

• Cisco Unity Connection Service Bulletin for Unified Messaging with Microsoft Office 365 Product Bulletin 23-Feb-2020
• Cisco Unified Communications Manager IM and Presence Service Bulletin for Calendar Integration with Office 365 Product Bulletin 20-Feb-2020

Field Notices

• Cisco Unified Communications Manager versión 12.0

  • Field Notice: FN - 70613 - Cisco Unified Communications Manager Secure Endpoints Might Fail to Register After a Refresh Upgrade to Version 12.5 - Software Upgrade Recommended 01-Oct-2020
  • Field Notice: FN - 70555 - Legacy VoIP Mode and iOS 13 Apple Push Notification Service Changes That Affect Cisco Jabber, Cisco Webex Teams, Cisco Unified Communications Manager and IM & Presence Service, and Cisco Expressway - Software Upgrade Recommended 25-Sep-2020
  • Field Notice: FN - 70379 - Unified Communications Collaboration Platform(s) - Reboot of Node Results in Fatal Error - Software Upgrade Recommended 13-Mar-2020
  • Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020

• Cisco Unified Communications Manager versión 11.5

  • Field Notice: FN - 70613 - Cisco Unified Communications Manager Secure Endpoints Might Fail to Register After a Refresh Upgrade to Version 12.5 - Software Upgrade Recommended 01-Oct-2020
  • Field Notice: FN - 70555 - Legacy VoIP Mode and iOS 13 Apple Push Notification Service Changes That Affect Cisco Jabber, Cisco Webex Teams, Cisco Unified Communications Manager and IM & Presence Service, and Cisco Expressway - Software Upgrade Recommended 25-Sep-2020
  • Field Notice: FN - 70379 - Unified Communications Collaboration Platform(s) - Reboot of Node Results in Fatal Error - Software Upgrade Recommended 13-Mar-2020
  • Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
  • Field Notice: FN - 70394 - Unified Communications Platforms, Time Zones Not Updated in Database Correctly - Software Upgrade Recommended 15-Mar-2019
  • Field Notice: FN - 70276 - Unified Communications Manager 11.5(X) Exhibits Slow GUI Page Response Times - Software Upgrade Recommended 13-Sep-2018

• Cisco Unified Communications Manager versión 11.0

  • Field Notice: FN - 70613 - Cisco Unified Communications Manager Secure Endpoints Might Fail to Register After a Refresh Upgrade to Version 12.5 - Software Upgrade Recommended 01-Oct-2020
  • Field Notice: FN - 70555 - Legacy VoIP Mode and iOS 13 Apple Push Notification Service Changes That Affect Cisco Jabber, Cisco Webex Teams, Cisco Unified Communications Manager and IM & Presence Service, and Cisco Expressway - Software Upgrade Recommended 25-Sep-2020
  • Field Notice: FN - 70496 - Cisco IP Phones Might Fail to Operate Correctly Due to Expired Manufacturer Installed Certificate - Configuration Change Recommended 27-Apr-2020
  • Field Notice: FN - 70379 - Unified Communications Collaboration Platform(s) - Reboot of Node Results in Fatal Error - Software Upgrade Recommended 13-Mar-2020
  • Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020

Versión y compatibilidad

Información sobre Compatibilidad

• Cisco Unified Communications Manager versión 12.0

  • Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.0(1) 14-Oct-2020
  • Deprecated Phone Models for Cisco Unified Communications Manager, Release 12.0(x) 21-Feb-2020

• Cisco Unified Communications Manager versión 11.5

  • Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Releases 11.5(1)SU5 - SU9 15-Dec-2020
  • Deprecated Phone Models for Cisco Unified Communications Manager, Release 11.5(x) 21-Feb-2020
  • Compatibility Matrix for Cisco Unified Communications Manager and IM & Presence Service, Release 11.x 10-Jan-2020

• Cisco Unified Communications Manager versión 11.0

  • Compatibility Matrix for Cisco Unified Communications Manager and IM & Presence Service, Release 11.x 10-Jan-2020

• Cisco Unified Communications Manager versión 10.5

  • Compatibility Matrix for Cisco Unified Communications Manager and IM & Presence Service, Release 10.x 16-Jan-2020

• Cisco Unified Communications Manager versión 10.0

  • Compatibility Matrix for Cisco Unified Communications Manager and IM & Presence Service, Release 10.x 16-Jan-2020

• Cisco Unified Communications Manager 12.5

  • Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(X) 21-Feb-2021
• Deprecated Phone Models in Cisco Unified Communications Manager, Release 14 05-Oct-2020
• Deprecated Phone Models in Cisco Unified Communications Manager, Release 14 25-Sep-2020
• Vendor MIB Support for Cisco Unified Communications Manager Servers 14-Dec-2013
• Cisco Unified Communications Operating System Supported Server Hardware Compatibility Matrix 08-Jun-2011
• Cisco Unified Communications Manager Hardware Compatibility Matrix 23-May-2011
• Search Cisco Unified Communications Manager Customer Documentation 14-Oct-2009

Release Notes

• Cisco Unified Communications Manager versión 12.0

  • Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.0(1) 27-Oct-2020
  • Release Notes for Cisco Prime Collaboration Deployment, Release 12.1(1) 18-Jan-2018
  • Release Notes for Cisco Prime Collaboration Deployment, Release 12.0(1a) 01-Dec-2017

• Cisco Unified Communications Manager versión 11.5

  • Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 11.5(1)SU9 15-Dec-2020
  • Release Notes for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1)SU3 12-Dec-2020
  • Release Notes for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1)SU2 12-Dec-2020
  • Release Notes for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1)SU1 13-Aug-2020
  • Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 11.5(1)SU8 29-Jun-2020
  • Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 11.5(1)SU7 14-May-2020
  • Release Notes for Cisco Unified Communications Manager and IM & Presence Service, Release 11.5(1) 20-Mar-2020
  • Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 11.5(1)SU5 and SU6 20-Mar-2020
  • Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 11.5(1)SU4 27-Aug-2019
  • Release Notes for Cisco Prime Collaboration Deployment, Release 11.6(2) 19-Oct-2017
  • Release Notes for Cisco Prime Collaboration Deployment, Release 11.6(1) 19-Oct-2017
  • Release Notes for Cisco Prime Collaboration Deployment, Release 11.5(3) 19-Oct-2017

Referencia

Información

• Cisco Unified Communications Manager versión 12.0

  • Open Source Used in Cisco Unified Communications Manager, Release 12.0(1)SU3 30-May-2019 (PDF - 9 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 12.0(1)SU2 17-Sep-2018 (PDF - 9 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 12.0(1)SU1 01-Dec-2017 (PDF - 10 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 12.0(1) 30-Aug-2017 (PDF - 23 MB)

• Cisco Unified Communications Manager versión 11.5

  • Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU5 29-Jun-2018 (PDF - 8 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU4 05-Feb-2018 (PDF - 15 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU3 08-Aug-2017 (PDF - 10 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU2 19-Jan-2017 (PDF - 14 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 11.5(1)SU1 20-Jul-2016 (PDF - 16 MB)
  • Open Source Used in Cisco Prime Collaboration Deployment, Release 11.5(3) 12-Jul-2016 (PDF - 8 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 11.5(1) 08-Jun-2016 (PDF - 16 MB)

• Cisco Unified Communications Manager versión 11.0

  • Open Source Used in Cisco Unified Communications Manager, Release 11.0(1a)SU3 06-Mar-2017 (PDF - 16 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 11.0(1) SU2 08-Jun-2016 (PDF - 16 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 11.0(1a) 27-Oct-2015 (PDF - 14 MB)
  • Open Source Used in Cisco Unified Communications Manager, Release 11.0(1a) SU1 27-Oct-2015 (PDF - 15 MB)

Referencias Técnicas

• Cisco Unified Communications Manager versión 11.5

  • Cisco Headset and Finesse Integration for Contact Center 21-May-2020 (PDF - 852 KB)
  • Role Resource Descriptions for Cisco Unified CM Administration 31-Mar-2017 (PDF - 70 KB)

Referencias de Comando

• Cisco Unified Communications Manager 12.5

  • Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU4 22-Feb-2021
  • Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU3 14-Sep-2020

Roadmaps de Documentación

• Cisco Unified Communications Manager versión 12.0

  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.0(1) 28-Oct-2020

• Cisco Unified Communications Manager versión 11.5

  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1) 17-Dec-2020

• Cisco Unified Communications Manager versión 11.0

  • Documentation Guide for Cisco Unified Communications Manager and IM & Presence Service, Release 11.0(1) 10-Jan-2020

• Cisco Unified Communications Manager versión 10.5

  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service Release 10.5(2) 13-Jan-2020
  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 10.5(1) 06-May-2014

• Cisco Unified Communications Manager versión 10.0

  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 10.0(1) 01-Feb-2016

• Cisco Unified Communications Manager 12.5

  • Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.5(1) 30-Aug-2020

Diseño

Guías de Diseño

• Cisco Unified Communications Manager versión 12.0

  • Preferred Architecture for Cisco Collaboration 12.x On-Premises Deployments, Design Overview 13-Mar-2019
  • Preferred Architecture for Cisco Collaboration 12.x Enterprise On-Premises Deployments, CVD 20-Feb-2019
  • Cisco Collaboration System 12.x Solution Reference Network Designs (SRND) 01-Mar-2018

• Cisco Unified Communications Manager versión 11.5

  • Cisco Collaboration System 11.x Solution Reference Network Designs (SRND) 30-Jul-2015

• Cisco Unified Communications Manager versión 11.0

  • Cisco Collaboration System 11.x Solution Reference Network Designs (SRND) 30-Jul-2015

• Cisco Unified Communications Manager versión 10.5

  • Cisco Collaboration System 10.x Solution Reference Network Designs (SRND) 10-Jul-2014

• Cisco Unified Communications Manager versión 10.0

  • Cisco Collaboration System 10.x Solution Reference Network Designs (SRND) 10-Jul-2014

• Cisco Unified Communications Manager 12.5

  • Media Optimization with ICE Enablement in Cisco Enterprise Collaboration Preferred Architecture 12.5 14-May-2019
  • Preferred Architecture for Cisco Collaboration 12.x On-Premises Deployments, Design Overview 13-Mar-2019
  • Preferred Architecture for Cisco Collaboration 12.x Enterprise On-Premises Deployments, CVD 20-Feb-2019

Notas Técnicas de Diseño

• Soporte de productos de terceros para las Aplicaciones de voz 08-Apr-2014
• Configuración y Utilización de las Funciones de Captura de Llamadas y Captura de Llamadas de Grupo con Cisco CallManager 24-Feb-2012
• Crear los usuarios, los teléfonos, y las asociaciones en Cisco CallManager 04-Feb-2010
• Usando Reunión-yo y funciones de conferencia ad hoc 29-Apr-2009
• Puertos TCP y UDP usados por el Cisco CallManager 3.3 05-Mar-2008
• Cisco CallManager: Comprensión del Directo-Hacia adentro-dial (HIZO) 29-Feb-2008
• Las llamadas de salida de la ventaja VT fallan del CallManager con Gateways H.323 al PSTN 02-Jul-2007
• Ayuda de gateway AVVID de Cisco para Fax Relay y Fax Pass-Through 08-Jan-2007
• Calidad de servicio en el Cisco CallManager 21-Aug-2006
• Marque manualmente la versión JTAPI en el servidor CRS 21-Aug-2006
• Entendiendo y resolviendo problemas el ruteo de llamadas y los problemas de dial pattern con el Cisco CallManager 18-Jul-2006
• Comprensión de las interacciones de MGCP con Cisco CallManager 18-May-2006
• Configurar un solo Número marcado en las líneas múltiples 16-Feb-2006
• Installing and Configuring Extension Mobility Using Either: Extended Services 2.2; CRA 2.2 or CRS 3.0(2) and CallManager 3.2 03-Feb-2006
• Configurar la blade FXS del Catalyst 6000/6500 WS-X6624 con el 3.0 del Cisco CallManager 03-Feb-2006

Instalación y Actualización

Guías de Instalación y Actualización

• Cisco Unified Communications Manager versión 12.0

  • Upgrade and Migration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.0(1) 12-Feb-2020
  • Installation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.0(1) 30-Oct-2019
  • Cisco Collaboration on Virtual Servers 19-Jan-2018
  • Replacing A Single Server or Cluster for Cisco Unified Communications Manager, Release 12.0(1) 17-Aug-2017

• Cisco Unified Communications Manager versión 11.5

  • Upgrade and Migration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1) 12-Feb-2020
  • Cisco Collaboration on Virtual Servers 22-Mar-2018
  • Installation Guide for Cisco Unified Communications Manager and IM and Presence Service Release 11.5(1) 07-Jun-2016
  • Replacing A Single Server or Cluster for Cisco Unified Communications Manager, Release 11.5(1) 07-Jun-2016

• Cisco Unified Communications Manager versión 11.0

  • Upgrade Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 11.0(1) 20-Nov-2019
  • Installation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 11.0(1) 25-Jun-2015
  • Migration to Cisco Unified Communications Manager Release 11.0(1) Using Prime Collaboration Deployment 22-Jun-2015
  • Replacing A Single Server or Cluster for Cisco Unified Communications Manager, Release 11.0(1) 09-Jun-2015

• Cisco Unified Communications Manager versión 10.5

  • Upgrade and Migration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 10.5(x) 12-Feb-2020
  • Installation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 10.5(2) 16-Jan-2017
  • Installation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 10.5(1) 16-Jan-2017

Notas Técnicas de Instalación y Actualización

• Apple Push Notifications Updates 12-May-2020 (PDF - 163 KB)
• Actualización CUCM/CUC/CUPS con el despliegue primero de la Colaboración 29-Jan-2015
• Conversión de un Cisco 7940/7960 CallManager Phone en un SIP Phone y el Proceso Inverso 19-Sep-2014
• Migración de la licencia CUCM de la versión 8.x a la versión 9.x 02-Aug-2013
• Herramienta de actualización del administrador de las Comunicaciones unificadas (CallManager) 17-Feb-2012
• Plan de numeración de Reino Unido para el CallManager 05-Jan-2012
• Procedimiento de la restauración no actualizada para la migración del administrador 4.x de las Comunicaciones unificadas a 6.x 09-Dec-2010
• Trayectorias de la actualización del CallManager de Cisco y nombres del producto de las Comunicaciones unificadas de Cisco 23-Oct-2009
• Instale y configure el comunicador IP con el CallManager 29-May-2008
• Métodos aprobados de CallManager para el acceso remoto al soporte técnico de Cisco 20-Nov-2007
• Tipos del timbre de configuración de los problemas en los Teléfonos IP después de actualizar el Cisco CallManager 21-May-2007
• Actualización de un agrupamiento de Cisco CallManager 12-Apr-2007
• La instalación de la corrección de Microsoft OS en un servidor MCS de Cisco falla 23-Jan-2007
• Instalación de una Tarjeta New Core SPE 310 para admitir Aplicaciones de mensajería y voz. 20-Nov-2006
• Tips for a Successful Upgrade to Cisco CallManager 3.3 31-Oct-2006

Configuración

Guías de Configuración

• Cisco Unified Communications Manager versión 12.0

  • Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.0(1)SU4 13-Oct-2020
  • Push Notifications Deployment Guide 02-Apr-2020
  • Feature Configuration Guide for Cisco Unified Communications Manager, Release 12.0(1) 20-Mar-2020
  • Jabber for Everyone Quick Start Guide 09-Dec-2019
  • System Configuration Guide for Cisco Unified Communications Manager, Release 12.0(1) 30-Sep-2019
  • Configuration and Administration of the IM and Presence Service on Cisco Unified Communications Manager, Release 12.0(1) 20-Sep-2019
  • Database Setup Guide for the IM and Presence Service, Release 12.0(1) 04-Apr-2019
  • Microsoft Outlook Calendar Integration for the IM and Presence Service, Release 12.0(1) 21-Mar-2019
  • Interdomain Federation for the IM and Presence Service, Release 12.0(1) 06-Nov-2018 (PDF - 5 MB)
  • Instant Messaging Compliance for the IM and Presence Service, Release 12.0(1) 30-Nov-2017
  • Partitioned Intradomain Federation Guide for the IM and Presence Service, Release 12.0(1) 17-Aug-2017
  • Remote Call Control with Microsoft Lync Server for IM and Presence Service, Release 12.0(1) 17-Aug-2017

• Cisco Unified Communications Manager versión 11.5

  • Feature Configuration Guide for Cisco Unified Communications Manager, Release 11.5(1)SU9 15-Dec-2020
  • Feature Configuration Guide for Cisco Unified Communications Manager, Release 11.5(1) 20-Oct-2020
  • Feature Configuration Guide for Cisco Unified Communications Manager, Release 11.5(1)SU8 20-Oct-2020

Guías de Programación

• Cisco Unified Communications Manager versión 12.0

  • Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager 12.0(1) 12-Oct-2020
  • Cisco Unified IP Phone Services Application Development Notes for Cisco Unified Communications Manager and Multiplatform Phones 18-Sep-2020
  • Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, 12.0(1) 12-May-2020
  • SIP Line Messaging Guide (Standard Edition) for Cisco Unified Communications Manager, Release 12.0(1) 14-Sep-2017

• Cisco Unified Communications Manager versión 11.5

  • Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 11.5(1) 15-Dec-2020
  • Cisco Unified IP Phone Services Application Development Notes for Cisco Unified Communications Manager and Multiplatform Phones 18-Sep-2020
  • Cisco Unified TAPI Developer Guide for Cisco Unified Communications Manager Release 11.5(1) 12-May-2020
  • SIP Line Messaging Guide (Standard Edition) for Cisco Unified Communications Manager, Release 11.5(1) 25-Oct-2016

• Cisco Unified Communications Manager versión 11.0

  • Cisco Unified IP Phone Services Application Development Notes for Cisco Unified Communications Manager and Multiplatform Phones 18-Sep-2020
  • Cisco Unified Communications Manager SIP Line Messaging Guide (Standard), Release 11.0(1) 21-Jul-2015
  • Cisco Unified TAPI Developer Guide for Cisco Unified Communications Manager Release 11.0(1) 15-Jun-2015
  • Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 11.0(1) 10-Jun-2015

• Cisco Unified Communications Manager versión 10.5

  • Cisco Unified IP Phone Services Application Development Notes for Cisco Unified Communications Manager and Multiplatform Phones 18-Sep-2020
  • Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager Release 10.5(2) 09-Dec-2014
  • Cisco Unified Communications Manager SIP Line Messaging Guide (Standard), Release 10.5(2) 08-Dec-2014

Notas Técnicas y Ejemplos de Configuración

• Cisco Unified Communications Manager versión 11.5

  • Proxy Server Scaling for Push Notifications 02-Apr-2020

• Cisco Unified Communications Manager versión 11.0

  • Configuración CDR en CCM 11.5 30-Jul-2018
  • Instalación del paquete del dispositivo del Cisco Call Manager con el despliegue primero de la Colaboración 28-Jul-2016
  • Configure al grupo de empresa para CUCM y IM/P 15-Jul-2016
  • Dial IP Addresses from Endpoints Registered to CUCM with VCS / Expressway Configuration Example 31-Mar-2016

• Cisco Unified Communications Manager versión 10.5

  • Migración del racimo usando el despliegue de la Colaboración de la prima de Cisco 23-Feb-2020
  • Ejemplo de configuración de la versión del administrador 10.5 SAML SSO de las Comunicaciones unificadas 02-Mar-2018
  • Dial IP Addresses from Endpoints Registered to CUCM with VCS / Expressway Configuration Example 31-Mar-2016
  • Configure V.150 with Cisco Unified Communications Manager 11-Feb-2016

• Cisco Unified Communications Manager versión 10.0

  • Dial IP Addresses from Endpoints Registered to CUCM with VCS / Expressway Configuration Example 31-Mar-2016

• Cisco Unified Communications Manager 12.5

  • Proxy Server Scaling for Push Notifications 02-Apr-2020

• Herramienta de administración masiva

  • Importación global simultánea VG224 y VG350 del ejemplo del dispositivo y de la configuración de línea 07-Apr-2015
  • Importación de las listas de contactos del usuario de las TAZAS con el ejemplo de configuración del PALO 21-Jun-2013
  • Usuarios existentes del socio a los Teléfonos IP con el PALO 13-Oct-2011

• Herramienta de reportes administrativos

  • Informes de utilización de la Mensajería de voz de la captura 21-Nov-2006

Mantenimiento y Funcionamiento

Guías de Mantenimiento y Funcionamiento

• Cisco Unified Communications Manager versión 12.0

  • Administration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.0(1) 01-Dec-2020
  • Security Guide for Cisco Unified Communications Manager, Release 12.0(1) 10-Sep-2020
  • Cisco Unified CDR Analysis and Reporting Administration Guide, Release 12.0(1) 23-Aug-2020
  • Changing IP Address and Hostname for Cisco Unified Communications Manager and IM and Presence Service, Release 12.0(1) 09-Aug-2020
  • Bulk Administration Guide for Cisco Unified Communications Manager, Release 12.0(1) 04-Mar-2020
  • Cisco Unified Serviceability Administration Guide, Release 12.0(1) 14-Jan-2020
  • Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.0(1) 29-Oct-2019
  • Prime Collaboration Deployment Administration Guide, Release 12.0(1a) 23-Apr-2018
  • Prime Collaboration Deployment Administration Guide, Release 12.1(1) 13-Apr-2018
  • Call Detail Records Administration Guide for Cisco Unified Communications Manager, Release 12.0(1) 03-Nov-2017
  • SAML SSO Deployment Guide for Cisco Unified Communications Applications, Release 12.0(1) 31-Aug-2017
  • Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 12.0(1) 17-Aug-2017
  • Cisco Unified Reporting Administration Guide, Release 12.0(1) 17-Aug-2017
  • Dialed Number Analyzer for Cisco Unified Communications Manager, Release 12.0(1) 17-Aug-2017
  • Managed Services Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.0(1) 17-Aug-2017

Guías para el Usuario Final

• Cisco Unified Communications Manager versión 12.0

  • Cisco Unified Communications Self Care Portal User Guide, Release 12.0(1) 13-Mar-2018
  • Manager Assistant User Guide for Cisco Unified Communications Manager, Release 12.0(1) 17-Aug-2017

• Cisco Unified Communications Manager versión 11.5

  • Cisco Unified Communications Self Care Portal User Guide, Release 11.5(1) 10-Oct-2018
  • Cisco Unified Communications Manager Assistant User Guide for Cisco Unified Communications Manager, Release 11.5(1) 21-Jun-2016

• Cisco Unified Communications Manager versión 11.0

  • Cisco Unified Communications Self Care Portal User Guide, Release 11.0(1) 10-Oct-2018
  • Cisco Unified Communications Manager Assistant User Guide for Cisco Unified Communications Manager 11.0(1) 08-Jun-2015

• Cisco Unified Communications Manager versión 10.5

  • Cisco Unified Communications Self Care Portal User Guide, Release 10.5(1) 28-Sep-2017

• Cisco Unified Communications Manager versión 10.0

  • Cisco Voice Log Translator 2.7(9) User Guide 28-Apr-2014
  • Cisco Unified Communications Self Care Portal User Guide, Release 10.0.0 06-Mar-2014
  • Cisco Unified Communications Manager Assistant User Guide for Cisco Unified Communications Manager 10.0(1) 27-Nov-2013

• Cisco Unified Communications Manager 12.5

  • Cisco Unified Communications Self Care Portal User Guide, Release 12.5(1) SU1 21-Aug-2020
  • Cisco Unified Communications Self Care Portal User Guide, Release 12.5(1) 23-Jan-2019
• Voice Log Translator 2.3.1 User Guide 14-Apr-2004

Notas Técnicas de Mantenimiento y Funcionamiento

• Herramienta de administración masiva

  • FAQ unificado del servidor de la presencia: ¿Cómo usted emigra las listas de contactos de la versión 8.x del Cisco Unified Presence Server para liberar 9.x con el uso de la herramienta de administración a granel? 26-Jun-2013

• Herramienta de reportes administrativos

  • Informes de utilización de la Mensajería de voz de la captura 21-Nov-2006
• How to Perform a Health Check of CUCM Database Replication 27-Dec-2019
• Administración de calidad de voz con el encargado de la Voz de Cisco (CVM) y Telemate 26-Jun-2019
• Habilite la característica de configuración cifrada en el CUCM 12-May-2015
• Obtenga y funcione con el software de la recuperación en el CUCM VM 30-Apr-2015
• MotoPBX e integración CUCM 10-Apr-2015
• Restauración del nodo del editor CUCM de la base de datos de suscriptores sin la salvaguardia o el acceso a raíz anterior 30-Mar-2015
• Integración CUAC con el ANUNCIO de Microsoft 30-Mar-2015
• Cambios de DST y husos horarios en CUCM versiones 8.X/9.X/10.X 17-Feb-2015
• Datos de la exportación del RTMT 27-Oct-2014
• Conversión de un Cisco 7940/7960 CallManager Phone en un SIP Phone y el Proceso Inverso 19-Sep-2014
• Cálculo de la licencia en la versión 9.x+ CUCM 28-May-2014
• Mejoras ITL del administrador de las Comunicaciones unificadas en la versión 10.0(1) 08-Apr-2014
• Verificación de la foto de VMware de las Comunicaciones unificadas 06-Sep-2013

Solución de problemas

Guías de Troubleshooting

• Cisco Unified Communications Manager versión 12.0

  • Troubleshooting Guide for Cisco Unified Communications Manager, Release 12.0(1) 17-Aug-2017

• Cisco Unified Communications Manager versión 11.5

  • Troubleshooting Guide for Cisco Unified Communications Manager, Release 11.5(1) 22-Apr-2016

• Cisco Unified Communications Manager versión 11.0

  • Troubleshooting Guide for Cisco Unified Communications Manager, Release 11.0(1) 08-Jun-2015

• Cisco Unified Communications Manager versión 10.0

  • Cisco Server Recovery 03-Sep-2015
  • Troubleshooting Guide for Cisco Unified Communications Manager, Release 10.0(1) 06-Mar-2014

• Cisco Unified Communications Manager 12.5

  • Troubleshooting Guide for Cisco Unified Communications Manager, Release 12.5(1) 15-Oct-2019

Mensajes de Error y de Sistema

• Cisco Unified Communications Manager versión 12.0

  • System Error Messages for Cisco Unified Communications Manager 12.0(1) 21-Sep-2017

• Cisco Unified Communications Manager versión 11.5

  • System Error Messages for Cisco Unified Communications Manager 11.5(1) 06-Jun-2018

• Cisco Unified Communications Manager versión 11.0

  • System Error Messages for Cisco Unified Communications Manager 11.0(1) 26-Jun-2015

• Cisco Unified Communications Manager versión 10.0

  • System Error Messages for Cisco Unified Communications Manager 10.0(1) 23-Dec-2013

• Cisco Unified Communications Manager 12.5

  • System Error Messages for Cisco Unified Communications Manager 12.5(1) 18-Jul-2019

Notas Técnicas de Troubleshooting

• Cisco Unified Communications Manager versión 11.0

  • Solución de problemas del terminal de Telepresence agregado a TMS que cambia automáticamente a Detrás del estado del firewall 09-Oct-2015

• Cisco Unified Communications Manager versión 10.5

  • Solución de problemas del terminal de Telepresence agregado a TMS que cambia automáticamente a Detrás del estado del firewall 09-Oct-2015

• Cisco Unified Communications Manager versión 10.0

  • Error de la migración del Troubleshooting PCD 07-Sep-2017

• Cisco Unified Communications Manager 12.5

  • Serie de las auriculares 5XX de Cisco del Troubleshooting 16-Jul-2020

• Herramienta de administración masiva

  • CUCM 6.x/7.x/8.x: Herramienta de administración global (BAT) errores 22-Jun-2012
  • Usuarios existentes del socio a los Teléfonos IP con el PALO 13-Oct-2011

• Herramienta de reportes administrativos

  • Informes de utilización de la Mensajería de voz de la captura 21-Nov-2006
• Solución de problemas de procesos Zombie/Defecto en servidores UC 10-Feb-2021
• Resolución de problemas del servicio CUCM TFTP finalizado en enero de 2021 25-Jan-2021
• Error de carga del archivo wav del anuncio de CUCM Music On Hold 04-Jan-2021
• Proceso de regeneración de certificados para Cisco Unified Communications Manager (CUCM) 02-Nov-2020
• Proceso de regeneración/renovación de certificados de CUCM 02-Nov-2020
• Transferencia de llamadas directamente a buzón de voz con Cisco Unified Communications Manager 27-Oct-2020
• Reserva de licencia inteligente para la versión 12.5 de CUCM 05-Oct-2020
• Problemas de falla en la actualización de la instalación de CUCM 05-Sep-2020

Support FAQ

• Herramienta de administración masiva

  • ¿Cómo usted bulto emigra las cuentas UM del intercambio a la oficina 365 en CUC? 15-Nov-2017
  • FAQ unificado del servidor de la presencia: ¿Cómo usted emigra las listas de contactos de la versión 8.x del Cisco Unified Presence Server para liberar 9.x con el uso de la herramienta de administración a granel? 26-Jun-2013

• Utilidad de copias de respaldo y restauración del sistema de Cisco CallManager (BARS)

  • La prueba del SMB a TAC republica 11-Mar-2019
• Q.A para los CERTIFICADOS del TELÉFONO CUCM (LSC/MIC) 21-Nov-2016
• La petición CD del software de las Comunicaciones unificadas encajona el FAQ 05-Apr-2016
• Cisco CallManager: Preguntas más frecuentes sobre la función Devolución de llamadas 25-Feb-2009
• Resolución de problemas de CallManager con CDR y ART FAQ 09-Jul-2008
• ‘Obtención de una versión nueva del software CallManager de Cisco para preguntas frecuentes de ICS 7750’ 08-Oct-2006
• Marque manualmente la versión JTAPI en el servidor CRS 21-Aug-2006
• Actualización del software FAQ del Cisco CallManager 4.0 27-Jun-2006
• Soporte FAQ del codificador-decodificador 30-Mar-2005

Documentación

White Papers

• Payment Card Industry Data Security Standard White Paper 29-Oct-2020 (PDF - 220 KB)
• Infographic: Key Considerations Before Investing in a Collaboration Solution 17-Jul-2015 (PDF - 265 KB)
• Caso práctico de instrumentación de telefonía IP: Australian Catholic University 02-Feb-2006
• Estudio de caso: Migración de PBX 61C de Nortel a telefonía IP de Cisco 20-Jan-2006

Documentos Traducidos

Guías Traducidas para el Usuario Final

• Cisco Unified Communications Manager versión 12.0

  • 思科协作系统 12.x 解决方案参考网络设计 (SRND) 22-Jun-2018 (PDF - 66 MB)
  • Korisnički priručnik za Cisco Unified Communications Self Care portal, izdanje 12.0(1) 24-Oct-2017 (PDF - 2 MB)
  • Cisco Unified Communications Self Care 入口使用者指南，版本 12.0(1) 24-Oct-2017 (PDF - 2 MB)
  • Cisco Unified Communications Self Care Portal User Guide, Release 12.0(1)‎ - מדריך למשתמש 23-Oct-2017 (PDF - 1 MB)

• Cisco Unified Communications Manager versión 11.5

  • Cisco Unified Communications Self Care Portal User Guide, Release 11.5(1)‎ - מדריך למשתמש 27-Jan-2017 (PDF - 967 KB)

• Cisco Unified Communications Manager versión 10.5

  • 思科协作系统 10.x 解决方案参考网络设计 (SRND) 05-Feb-2015 (PDF - 47 MB)
  • Korisnički priručnik za Cisco Unified Communications Self Care portal, izdanje 10.5(1) 22-Jan-2015 (PDF - 1 MB)
  • Cisco Unified Communications Self Care 入口使用者指南，版本 10.5(1) 22-Jan-2015 (PDF - 1 MB)
  • دليل مستخدم Cisco Unified Communications Self Care Portal، الإصدار 10.5(1) 22-Jan-2015 (PDF - 979 KB)

• Cisco Unified Communications Manager 12.5

  • Korisnički priručnik za Cisco Unified Communications Self Care Portal, izdanje 12.5(1) SU1 31-Jul-2019 (PDF - 2 MB)
  • Cisco Unified Communications Self Care 入口網站用戶指南，版本 12.5(1)SU1 31-Jul-2019 (PDF - 2 MB)
  • מדריך למשתמש עבור פורטל שירות עצמי Cisco Unified Communications, הפצה 12.5(1) SU1 31-Jul-2019 (PDF - 2 MB)