Deprecation of Cisco TAPS Service in Cisco Unified Communications Manager
Available Languages
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
- All Tools
Feedback
Feedback
Overview
Cisco has provided TAPS service support since Cisco CallManager Release 4.0(1), alongside the Bulk Administration Tool (BAT) and Cisco Customer Response Solutions (CRS). TAPS allows phone users to call the TAPS directory number and download preconfigured phone settings for their directory numbers. It was used particularly in UCCX deployments.
With alternative solutions available in Cisco Unified Communications Manager, such as the Cisco Unified Communications Manager Self-Provisioning IVR, demand for TAPS service has decreased significantly.
No patches, security fixes, or maintenance releases will be provided for TAPS services on versions earlier than 15 SU5a.
THIS ADVISORY IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION OR MATERIALS LINKED FROM THE ADVISORY IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS ADVISORY AT ANY TIME.
| Products Affected |
Version |
| Cisco Unified Communications Manager |
15SU5a |
Customers can use the alternative solutions available in Cisco Unified Communications Manager, such as Cisco Unified Communications Manager Self-Provisioning IVR.
If you require further assistance, or if you have any further questions regarding this deprecation notice, contact Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
· Open a Service Request on cisco.com
· By Email