Installation Prerequisites for SNMP Support
Unified CCE SNMP support is automatically installed during the course of normal setup. No extra steps need be taken during setup for SNMP support to be enabled. However, Microsoft Windows SNMP optional components must be installed on Unified ICM/CCE servers for any SNMP agents to function.
Install the appropriate Microsoft Windows SNMP component(s) before installing any Unified ICM CCE components that require SNMP monitoring. Following are the instructions to install the Microsoft Windows SNMP components.
Note |
The Microsoft SNMP component(s) are required for Cisco SNMP support. The Microsoft Windows SNMP service is disabled as part of web setup and is replaced by the Cisco Contact Center SNMP Management service to process SNMP requests in its place. The Cisco Contact Center SNMP Management service provides for more sophisticated SNMP capabilities than the standard Microsoft SNMP Service. |
Install Microsoft Windows SNMP Components on Windows Server
See the Microsoft documentation to install Microsoft Windows SNMP components on the Windows Server.