Available Languages

Updated:June 7, 2017

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Unified CCX Software Compatibility Matrix for 11.5(1)SU1

1 Unified CCX and IP IVR
2 Solution Products and Components
3 Workforce Optimization Compatibility
4 Hardware and Virtualization
5 Third-Party Software
6 Supported Browsers
7 Transport Layer Security
8 Client Operating System
9 Desktop Virtualization
10 Application Virtualization
11 Endpoint Devices
12 System
13 Platform
14 Supported Languages
15 Remote Mobile Expert

Unified CCX and IP IVR (top)

Unified CCX and Unified IP IVR	Supported Unified UCCX and Unified IP IVR Upgrade Paths(FN1)	Co-resident Unified Intelligence Center	Standalone Unified Intelligence Center	Co-resident Finesse	APIs
11.5(1)SU1 11.5.1.11001-34	9.0(2)SU3 10.0(1)SU1 10.5(1)SU1 10.6(1)SU2 10.6(1)SU3 11.0(1)SU1 11.5(1)	11.5(1)	11.5(1)	11.5(1)	CTI API 13 14 15 16 For Unified CCX configuration APIs and Finesse APIs, see the Cisco Unified Contact Center Express Developer Guide, located at developer.cisco.com/web/uccxapi/home.

Unified CCX and Unified IP IVR

Supported Unified UCCX and Unified IP IVR Upgrade Paths(FN1)

Co-resident Unified Intelligence Center

Standalone Unified Intelligence Center

Co-resident Finesse

APIs

11.5(1)SU1

11.5.1.11001-34

9.0(2)SU3
10.0(1)SU1
10.5(1)SU1
10.6(1)SU2
10.6(1)SU3
11.0(1)SU1
11.5(1)

11.5(1)

11.5(1)

11.5(1)

CTI API

For Unified CCX configuration APIs and Finesse APIs, see the Cisco Unified Contact Center Express Developer Guide, located at developer.cisco.com/web/uccxapi/home.

FN1. Upgrades are supported from the Engineering Specials of all the mentioned Unified CCX versions.

Solution Products and Components (top)

Cisco Unified Communications Manager and Business Edition 6000and 7000	Gateways for Outbound Agent and IVR(FN2)	Cisco MediaSense	Cisco SocialMiner	Cisco Prime Collaboration
10.x(FN1,1a)	11.x(FN1,1a)	Prime Deployment	Prime Assurance
10.5(1) 10.5(2)	11.0(1) 11.0(1a) 11.5(1)	Router Series 28XX 29XX 38XX 39XX 43XX 44XX Cisco IOS 15.5(2)M 15.5(3)M 15.5(3)S⁴	11.5(1)	11.5(1)SU1	10.5(1) 10.6(1) 11.0(1) 11.5(1)	10.5(1) 10.6(1) 11.5(1)

Cisco Unified Communications Manager and Business Edition 6000and 7000

Gateways for Outbound Agent and IVR(FN2)

Cisco MediaSense

Cisco SocialMiner

Cisco Prime Collaboration

10.x(FN1,1a)

11.x(FN1,1a)

Prime Deployment

Prime Assurance

10.5(1)
10.5(2)

11.0(1)
11.0(1a)
11.5(1)

Router Series

28XX
29XX
38XX
39XX
43XX
44XX

Cisco IOS

15.5(2)M
15.5(3)M
15.5(3)S⁴

11.5(1)

11.5(1)SU1

10.5(1)
10.6(1)
11.0(1)
11.5(1)

10.5(1)
10.6(1)
11.5(1)

FN1. All the Engineering Special releases of Cisco Unified Communications Manager are qualified with Unified CCX if the corresponding Service Update version of the Unified CM is qualified with Unified CCX.
FN1a. All the Service Update (SU) releases of Cisco Unified Communications Manager are presumed qualified with Unified CCX if the corresponding release version of the Unified CM is qualified with Unified CCX.
FN2. Outbound Agent (Predictive and Progressive) and Outbound IVR are supported only on IOS versions that incorporate Call Progress Analysis. For information on Call Progress Analysis, see http://www.cisco.com/en/US/tech/tk652/tk701/tech_tech_notes_list.html.
FN3. CUBE is supported with the SIP Outbound Dialer and CPA; supported versions of CUBE are ISR Pi27 15.5(2) and Pi28 15.5(3).
FN4. Unified CCX Agent and IVR Outbound supports E1 R2 signaling on ISR Gateway 4451 with IOS version 15.5(3)S.

Workforce Optimization Compatibility (top)

Unified CCX	Cisco Unified Communications Manager	Compliance Recording/Quality Management/Advanced Quality Management(FN1,2)	Workforce Management (WFM)(FN3)
11.5(1)SU1	10.5(1) 10.5(1)SU2a 10.5(2) 10.5(2)SU1 11.0(1) 11.5(1) 12.0(1)	10.0(1) 10.5(1) 11.0(1) 11.5(1)	10.0(1) 10.5(1) 11.0(1) 11.5(1)

Unified CCX

Cisco Unified Communications Manager

Compliance Recording/Quality Management/Advanced Quality Management(FN1,2)

Workforce Management (WFM)(FN3)

11.5(1)SU1

10.5(1)
10.5(1)SU2a
10.5(2)
10.5(2)SU1
11.0(1)
11.5(1)
12.0(1)

10.0(1)
10.5(1)
11.0(1)
11.5(1)

10.0(1)
10.5(1)
11.0(1)
11.5(1)

FN1. Compliance Recording/Quality Management/Advanced Quality Management (CR/QM/AQM) are 32-bit applications.
a. Support for the application client operation on Windows 7 64-bit machines is through WoW64 emulator mode.
b. Desktop-based monitoring and recording is not supported in WoW64 mode.
FN2. Cisco QM has direct dependencies upon Cisco Unified Communications Manager for CTI and SIP events. Therefore, QM compatibility with Unified CM is limited to the current Unified CM version at the time of release and at least one prior version. Previous versions of QM are not generally updated for compatibility with new versions of Unified CM. Therefore, when you plan an upgrade, consult the appropriate QM Installation Guide for Unified CM compatibility. See footnote on individual QM versions to identify the Unified Communications Manager versions that are supported by that QM.
FN3. All associated Service Updates are supported with compatible versions of WFM.

Hardware and Virtualization (top)

For information about UC Virtualization Supported Hardware, see Collaboration Virtualization Hardware
For information about Unified Communications in a Virtualized Environment, see Cisco Collaboration Virtualization
For information about Virtualization for Cisco Unified Contact Center Express, see Virtualization for Cisco Unified Contact Center Express
For information about Virtualization for Cisco SocialMiner, see Virtualization for Cisco SocialMiner
For information about Virtualization for Cisco Unified Intelligence Center, see Virtualization for Cisco Unified Intelligence Center

Third-Party Software (top)

ASR and TTS (top)

MRCP	VXML	Speech Servers
MRCP	VXML	IBM WebSphere Voice Server	Nuance 10.0(FN1,2)
1.0	2.0	MRCP Server 1.0 ASR – WebSphere Voice Server 5.1.3 TTS – CTTS 5.1.3 WVS Language Support 5.1.3	Speech Server 6.2.x Recognizer 10.2.x, 10.5.x Vocalizer 6.0.x, 6.2.x Nuance License Manager 11.7

FN1. Latest version of the ASR-TTS packages recommended by Nuance can be used. See http://network.nuance.com/portal/server.pt. Using the latest Nuance packages will not impact the integration functionality between Unified CCX and Nuance until there is any major change by Nuance in the underlying design. However, customer should maintain the compatibility among different ASR-TTS packages as suggested by Nuance.
FN2. Nuance Version 9.0 and later versions should use OSR 3.1.x as the Grammar Variant. Nuance 8.5 and older versions continue using "Nuance" as the Grammar Variant.

Export Unified Intelligence Center Reporting (top)

For exporting reports	Microsoft Excel 2007
	Microsoft Excel 2010

Wallboard Reporting (top)

Unified CCX supports wallboard reporting. Obtain the wallboard from a Cisco-approved vendor from Cisco Marketplace: https://marketplace.cisco.com/.

Enterprise Database (top)

Oracle 11g R2

Sybase Adaptive Server 12

IBM DB2 8.2, 10.5

MS SQL Server 2005

MS SQL Server 2008

MS SQL Server 2012

MS SQL Server 2014

Note: Unified CCX connection to external databases has been qualified only for non encrypted connections and hence is not supported with encryption.

Enterprise Database for Unified Intelligence Center (top)

MS SQL Server 2008

MS SQL Server 2012

MS SQL Server 2014

Informix Database Server 12.10.UC5W1X7

Microsoft Exchange Server for Finesse Email (top)

Microsoft Exchange Server 2010 - Enterprise Edition

Microsoft Exchange Server 2013 - Enterprise Edition

Microsoft Exchange Server 2016 - Enterprise Edition

Cloud Based Services for Finesse Email (top)

Office 365

Single Sign-On Identity Providers (top)

Unified CCX supports Microsoft AD FS (Active Directory Federation Services) 2.0, 2.1, or AD FS in Windows Server 2012 R2 as its identify provider for Single Sign-On (SSO).

Supported Browsers (top)

	Internet Explorer 11 Native Mode	Internet Explorer 11 Compatibility Mode^{(FN 6)}	Firefox 45^{(FN 8)} Extended Supported Releases (ESR) and higher up to 52 ESR	Chrome 48 and higher
Unified CCX Administration^{(FN 1,2)}	No	Yes	Yes	Yes
Cisco Finesse^{(FN 3,4)}	Yes	No	Yes	Yes
Cisco Unified Intelligence Center (Old Interface)	No	Yes	Yes	No
Cisco Unified Intelligence Center (Live Data Gadgets)	Yes	No	Yes	Yes
Cisco Unified Intelligence Center(New Interface)^{(FN 5)}	Yes	No	Yes	Yes
Context Service Agent Gadget	Yes	No	Yes	Yes
Context Service Registration User Interface	No	No	Yes	Yes
Real-Time Reporting^{(FN 7)}	No	Yes	Yes	No

^{(FN 1)} Disable the pop-up blocker to access Unified CCX Administration web application.
^{(FN 2)} For Internet Explorer 11, ensure that the Emulation Document Mode is set to Edge (Default).
^{(FN 3)} HTTP Strict Transport Security (HSTS) for Finesse is supported with Internet Explorer 11, Firefox 45 ESR and higher up to 52 ESR and Chrome version 48 and higher.
^{(FN 4)} Includes the Cisco provided gadgets.
^{(FN 5)} Cisco Unified Intelligence Center new interface is available for Reports and Dashboard only.
^{(FN 6)} Ensure that the compatibility view support guidelines are strictly followed. Failure to abide by these guidelines can cause increase in CPU usage, issues with Finesse agent state changes, and other performance issues. The compatibility view reduces the version of Internet Explorer forcing it to use protocols that are outdated for the purposes of Finesse. TAC support can only be provided if all agents are using the supported browser configuration.
^{(FN 7)} Real-Time Reporting for Unified CCX is supported in Mozilla Firefox versions prior to version 52 only.
^{(FN 8)} Disable auto-update for Firefox.

Transport Layer Security (top)

For Unified CCX 11.5(1)SU1, these components and services support Transport Layer Security (TLS) for HTTPS communication with their web clients.

Cisco Unified CCX Services	TLS 1.0	TLS 1.1	TLS 1.2
Cisco Tomcat (All Admin Interfaces)	Yes	Yes	Yes
Cisco Unified CCX Notification Service	Yes	Yes	Yes
Cisco Unified Intelligence Center Reporting Service	Yes	Yes	Yes
Cisco Finesse Tomcat	No	No	Yes
Cisco Identity Service	No	No	Yes
Cisco SocialMiner	Yes	Yes	Yes
Cisco Unified CCX Engine	Yes	Yes	Yes
Cisco Unified CCX Socket.IO Service (Live Data)	Yes	Yes	Yes

Client Operating System (top)

	Windows XP Professional	Windows 7 32-bit			Windows 7 64-bit with WoW64			Windows 7 64-bit Native			Windows 8	Windows 8.1	Windows 10	Red Hat Enterprise Linux v6	Mac OS X	Android	AppleiOS with Safari browser
	Windows XP Professional	Enterprise	Professional	Ultimate	Enterprise	Professional	Ultimate	Enterprise	Professional	Ultimate	Windows 8	Windows 8.1	Windows 10	Red Hat Enterprise Linux v6	Mac OS X	Android	AppleiOS with Safari browser
Editor	Yes SP2 SP3	No	No	Yes	Yes	Yes	Yes	No	No	No	No	Yes	Yes	No	No	No	No
Finesse	No	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	No	Yes 10.10 10.11	No	No
Mobility Devices Support for Mobile Skill Manager	No	No	No	No	No	No	No	No	No	No	No	No	No	No	No	Yes 4.4	Yes 5.x 6.x
Jabber	No	Yes SP1 or later	Yes SP1 or later	Yes SP1 or later	Yes	Yes	Yes	Yes SP1 or later	Yes SP1 or later	Yes SP1 or later	Yes	Yes	Yes	No	Yes	No	No

Note: Real Time Monitoring Tool is not supported on Windows 2012 server. The supported operating systems are listed below:

Windows XP
Windows Vista
Windows 7
Windows 8
Linux with KDE or GNOME client

Desktop Virtualization (top)

Cisco Finesse
VMware View 4.6, 5.x, 6.1
Citrix XenDesktop 4.x, 5.0, 5.5, 5.6, 6.0, 6.5, 7.0, 7.1, 7.5, 7.6, 7.7, 7.8, 7.9, and 7.11

The Cisco Unified Intelligence Center and Cisco Unified Contact Center Express Administration are not supported on virtual desktops.

Application Virtualization (top)

Cisco Finesse
Citrix XenApp 7.5, 7.6, 7.7, 7.8, 7.9, and 7.11

Endpoint Devices (top)

SCCP Phones (top)

Cisco Unified IP Phones for Cisco Finesse IP Phone Agent	Cisco Unified IP Phones for Cisco Finesse(FN2,4)
Cisco IP Communicator(FN1)	Cisco IP Communicator(FN1)
	Cisco IP Phone 6921(FN3)
	Cisco IP Phone 6941(FN3)
	Cisco IP Phone 6945
	Cisco IP Phone 7911G
	Cisco IP Phone 7925G
	Cisco IP Phone 7941G
	Cisco IP Phone 7942G
	Cisco IP Phone 7945G
	Cisco IP Phone 7961G
	Cisco IP Phone 7962G
	Cisco IP Phone 7965G
	Cisco IP Phone 7975
	Cisco IP Phone 8941
	Cisco IP Phone 8945

FN1. For supported Cisco IP Communicator (SCCP) versions, see Cisco Unified Communications Manager Software Compatibility Matrix, available at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.html.
FN2. All Cisco Finesse phones support BiB.
FN3. Supported on Phone Firmware Version 8.5.2 and later versions.
FN4. Cisco Finesse supports with caveats mentioned in Cisco Finesse section of the Release Notes for Unified Contact Center Express Solution Release 11.5(1), located at: http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-release-notes-list.html

SIP Phones (top)

Cisco Unified IP Phones for Cisco Finesse IP Phone Agent(FN4)	Cisco Unified IP Phones for Cisco Finesse(FN1,2)
Cisco IP Phone 7811	Cisco IP Phone 6941
Cisco IP Phone 7821	Cisco IP Phone 6961
Cisco IP Phone 7841	Cisco IP Phone 7811
Cisco IP Phone 7861	Cisco IP Phone 7821
Cisco IP Phone 8811	Cisco IP Phone 7841
Cisco IP Phone 8821	Cisco IP Phone 7861
Cisco IP Phone 8841	Cisco IP Phone 7911G
Cisco IP Phone 8845	Cisco IP Phone 7941G
Cisco IP Phone 8851	Cisco IP Phone 7942
Cisco IP Phone 8861	Cisco IP Phone 7942G
Cisco IP Phone 8865	Cisco IP Phone 7945G
	Cisco IP Phone 7961G-GE
	Cisco IP Phone 7962G
	Cisco IP Phone 7965G
	Cisco IP Phone 7975G
	Cisco IP Phone 8811
	Cisco IP Phone 8821
	Cisco IP Phone 8841
	Cisco IP Phone 8845
	Cisco IP Phone 8851
	Cisco IP Phone 8861
	Cisco IP Phone 8865
	Cisco IP Phone 8945
	Cisco IP Phone 8961
	Cisco IP Phone 9951
	Cisco IP Phone 9971
	Cisco Jabber - Versions 9.6(FN3), 10.6.1(FN3),11.0(FN3), 11.5(FN3)
	Cisco IP Phone DX809(FN5)
	Cisco IP Phone DX650

FN1. All Cisco Finesse phones support BiB.
FN2. Cisco Finesse supports with caveats mentioned in Cisco Finesse section of the Release Notes for Unified Contact Center Express Solution Release 11.5(1), located at: http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-release-notes-list.html
FN3. Unified CCX supports Cisco Jabber as an agent device for voice and video interactions. For home agents, set Jabber to Extend Mode so that the agents can select or edit the remote destination number.
Note: The Cisco Mobile Supervisor application is withdrawn from the Cisco App Store. Cisco does not provide support for Cisco Mobile Supervisor deployments.
FN4. All the Cisco IP Phones for Cisco Finesse IP Phone Agent currently do not support the Simplified New Call UI.
FN5. Telepresence CE software does not support Transfer or Conference operations from Finesse.

Endpoints for Remote Agents (top)

Cisco Expressway

8.7.1(FN1)

FN1. The current version of Cisco Expressway does not support BiB and thus the contact center cannot achieve silent monitoring and recording functionalities. For any caveats and release specific information in Cisco Expressway see, http://www.cisco.com/c/en/us/support/unified-communications/expressway-series/products-release-notes-list.html.

System (top)

Cisco VPN Client for Desktop Clients	Security/Antivirus Software	Serviceability
Cisco VPN Client for Desktop Clients	Security/Antivirus Software	Real Time Monitoring Tool (RTMT) Plugin
Cisco AnyConnect 3 and later versions	SELinux is installed and configured by Unified CCX Installer	11.5

Platform (top)

UCOS Platform Version	Internal Unified CCX Database (IDS)	Transport Layer Security (TLS)	Tomcat	Open SSL	Red Hat Enterprise Linux (RHEL)	Java Versions
Servers
11_5_1_10000_6	Informix IDS 11.70.UC7XA	1.0 1.1 1.2	Tomcat 7.0.64	1.0.1e-fips	6.6	Sun JRE 1.7.0_101 Custom Classes/SDK Real-Time Reporting

UCOS Platform Version

Internal Unified CCX Database (IDS)

Transport Layer Security (TLS)

Tomcat

Open SSL

Red Hat Enterprise Linux (RHEL)

Java Versions

Servers

11_5_1_10000_6

Informix IDS 11.70.UC7XA

Tomcat 7.0.64

1.0.1e-fips

6.6

Sun JRE 1.7.0_101

Custom Classes/SDK
Real-Time Reporting

Supported Languages (top)

	ASR Grammar for Workflow Steps	Cisco IP Phone Agent Supported Languages	Unified Intelligence Center	Unified CCX Administration	Cisco Finesse	IVR Prompts	MediaSense	SocialMiner	TTS	VXML Grammar	Workforce Management	Quality Management
Arabic	No	No	No	No	No	Yes	Yes	No	Dependent on software provided by the TTS vendor	Dependent on software provided by the MRCP vendor	No	No
Canadian French	Yes	No	No	No	No	Yes	No	Yes			No	No
Cantonese	No	No	No	No	No	No	No	No			No	No
Cantonese HongKong	No	No	No	No	No	Yes	No	No			No	No
Chinese	No	No	No	No	No	No	No	No			No	No
Czech	No	No	No	No	Yes	Yes	No	No			No	No
Danish	No	Yes	Yes	No	Yes	Yes	Yes	Yes			Yes	Yes
Dutch	No	Yes	Yes	No	Yes	Yes	Yes	Yes			Yes	Yes
English	Yes (GB, US)	Yes	Yes (US)	Yes	Yes	Yes (AU, CA, GB, US)	Yes (US)	Yes			Yes	Yes
Finnish	No	Yes	Yes	No	Yes	Yes	Yes	Yes			No	No
French	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes			Yes	Yes
German	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes			Yes	Yes
Hebrew	No	No	No	No	No	Yes (IL)	No	No			No	No
Hungarian	No	No	No	No	Yes	Yes	No	No			No	No
Italian	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes			Yes	Yes
Japanese	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes¹			No	Yes
Korean	No	Yes	Yes	No	Yes	Yes	Yes	Yes¹			No	Yes
Malay	No	No	No	No	No	Yes	No	No			No	No
Chinese Mandarin	No	No	No	No	No	Yes and also Mandarin (Taiwan)	No	Yes¹ and also in Taiwan¹			No	No
Norwegian	No	Yes	Yes	No	Yes	Yes	Yes	Yes			No	No
Polish	No	Yes	No	No	Yes	Yes	Yes	Yes			No	No
Portuguese	No	Yes	Yes and also in Portuguese(Brazilian)	No	Yes	Yes (Brazilian)	Yes (Brazilian)	Yes (Brazilian)			Yes (Brazilian)	Yes (Brazilian)
Russian	No	Yes	Yes	No	Yes	Yes	Yes	Yes			No	Yes
Simplified Chinese	No	Yes	Yes	No	Yes	No	Yes	No			No	Yes
Spanish	Yes (CO, ES, MX)	Yes	Yes	No	Yes	Yes (CO, ES, MX, US)	Yes	Yes			Yes	Yes
Swedish	No	Yes	Yes	No	Yes	Yes	Yes	Yes			Yes	Yes
Thai	No	No	No	No	No	Yes	No	No			No	No
Traditional Chinese	No	Yes	Yes	No	Yes	No	Yes	No			No	Yes
Turkish	No	Yes	Yes	No	Yes	Yes	Yes	Yes			No	No
Serbian	No	No	No	No	Yes	No	No	No			No	No
Croatian	No	No	No	No	Yes	No	No	No			No	No
Bulgarian	No	No	No	No	Yes	No	No	No			No	No
Romanian	No	No	No	No	Yes	No	No	No			No	No
Slovenian	No	No	No	No	Yes	No	No	No			No	No
Slovakian	No	No	No	No	Yes	No	No	No			No	No
Catalan	No	No	No	No	Yes	No	No	No			No	No

Not supported for Customer-side Chat Transcript PDF output.
Finesse IPPA supports all languages currently supported by Finesse provided that the phones support UTF.

Remote Expert Mobile (top)

For more information on Cisco Remote Expert Mobile, see the Cisco Contact Center Solutions and Unified Communications Manager Solution Configuration Guide for Remote Expert Mobile.

Apple iOS Device Support for REM (top)

Apple iOS 7 and iOS 8 Devices	Models
iPad	iPad Air, iPad Air 2, iPad 2, iPad 3^rd Generation, iPad 4^th Generation
iPad Mini	iPad Mini, iPad Mini with Retina Display, iPad Mini 3
iPhone	iPhone 4S, iPhone 5, iPhone 5C, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 7, iPhone 7 Plus
iPod Touch	iPod Touch 5^th Generation

Android Device Support for REM (top)

Android Vendors	Models
Samsung	Galaxy S4, S4 Mini, S5, S5 Mini, S6 Galaxy Note III (or newer) Galaxy Tab S, Tab 4 (8.4" and 10.1")
Google	Nexus 5, 6, 7, 9, and 10
LG	G2, Optimus G3
Motorola	Moto G
HTC	One M7, M8, One Max
HP	Slate 7, 8, and 10

Additional Notes:

Devices must be running Android version 4.1.2 or later (Jellybean, KitKat, Lollipop, Marshmallow, Nougat).
Not all devices have been tested, but the above are known to work.

Jabber System Requirements for REM Agents (top)

System Requirement	Jabber for Windows and Finesse Agent Desktop	Jabber for Mac and Finesse Agent Desktop
Operating System	Microsoft Windows 7 SP1 or later: 32 and 64 bit Microsoft Windows 8.x: 32 and 64 bit Windows 10: 32-bit and 64-bit	Apple OS X Mountain Lion 10.8.1 or later Apple OS X Mavericks 10.9 or later Apple OS X Yosemite 10.10 or later
Installed RAM	4 GB	4GB
Free physical memory	2 GB	2 GB
Free disk space	1 GB	1 GB
CPU speed and type	4th Generation Intel Core i3 or later	1.6-GHz dual-core Intel Core i5 or later on the following hardware: Mac Pro MacBook Pro (including Retina Display models) MacBook MacBook Air iMac Mac mini
GPU	DirectX 11 on Microsoft Windows 7	N/A
I/O ports	USB 2.0 for USB camera and audio devices	USB 2.0 for USB camera and audio devices
Screen resolution	For Finesse clients, the minimum supported screen resolution is 1024x768.	For Finesse clients, the minimum supported screen resolution is 1024x768.

Browser Support for REM Customers (top)

Browser	Supported Version	Verified Against	Plug-in Required	Platform / Operating System
Google Chrome	33+	47	No	Windows OSX Linux Chromebook
Mozilla Firefox	28+	40-43	No	Windows OSX Linux
Microsoft Internet Explorer	11	11	Yes	Windows
Apple Safari	8+	8.3	Yes	OSX
Microsoft Edge	12+	12	No	Windows 10 Co-browsing only—no Voice & Video
Opera	28+	N/A	No	Windows OSX Linux