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End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x

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Updated:January 25, 2021

Available Languages

Download Options

  • PDF
    (976.1 KB)
    View with Adobe Reader on a variety of devices
Updated:January 25, 2021

Table of Contents

 

 

Overview

EOL13739

Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x. The last day to order the affected product(s) is April 23, 2021 . Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

Customers are encouraged to migrate to Cisco Collaboration Flex Plan Contact Center (A-FLEX-CC) or to Cisco Webex Contact Center Ordering Guide (A-CJP).

The links to the ordering guides for subscription are below.

Cisco Collaboration Flex Plan Contact Center Ordering Guide (A-FLEX-CC):
https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/guide-c07-741219.pdf.

Cisco Webex Contact Center Ordering Guide (A-CJP):
https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/guide-c07-741218.html#Orderingandfulfillment.

End-of-life milestones

Table 1.      End-of-Life Milestones and Dates for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

January 23, 2021

End-of-Sale Date:
App SW

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

April 23, 2021

Last Ship Date:
App SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

July 22, 2021

End of SW Maintenance Releases Date:
App SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

April 23, 2022

End of New Service Attachment Date:
App SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

April 23, 2022

End of Service Contract Renewal Date:
App SW

The last date to extend or renew a service contract for the product.

July 20, 2023

Last Date of Support:
App SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

April 30, 2024

HW = Hardware         OS SW = Operating System Software         App. SW = Application Software

Product part numbers

Table 2.      Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

CCX-11-SYSTEM-K9

CCX 11.0 System

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-LIC-K9

CCX 11.0 New Licenses

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-ADD-K9

CCX 11.0 Add-on Licenses

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-UPG-K9

CCX 11.0 Upgrade Licenses

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-MED-K9

CCX 11.0 Media

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-N-P-LIC

CCX 11.0 PRE Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-N-E-LIC

CCX 11.0 ENH Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-A-P-LIC

CCX 11.0 PRE Seat Qty 1 ADDON LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-A-E-LIC

CCX 11.0 ENH Seat Qty 1 ADDON LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-A-S-LIC

CCX 11.0 STD Seat Qty 1 ADDON LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-PHA-LIC

CCX 11.0 PRE HA LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-EHA-LIC

CCX 11.0 ENH HA LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-OBIVRLIC

CCX 11.0 PRE Outbound IVR Port Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-S-SVR-LIC

CCX 11.0 NEW STD Server License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-E-SVR-LIC

CCX 11.0 NEW ENH Server License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-P-SVR-LIC

CCX 11.0 NEW PRE Server License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-P-L-K9=

CCX 11.0 NEW PREMIUM Server and 10 Seats LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-PHA-L-K9=

CCX 11.0 NEW PREMIUM HA Server LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-P-1SL=

CCX 11.0 PRE Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-E-L-K9=

CCX 11.0 NEW ENH Server and 10 Seats LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-EHA-L-K9=

CCX 11.0 NEW ENHANCED HA Server LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-E-1SL=

CCX 11.0 ENH Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-NFR=

CCX 11.0 NFR Kit: PRE HA 6 seats PRE, CR, QM,AQM,WFM

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX3X-11U-S-S-S1

CCX 11.0 UPGRADE - 3.x to 11.0 Qty 1 STD-STD Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX4X-11U-S-S-S1

CCX 11.0 UPGRADE - 4.X to 11.0 Qty 1 STD-STD Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX50-11U-S-S-S1

CCX 11.0 UPGRADE - 5.0 to 11.0 Qty 1 STD-STD Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX60-11U-S-S-S1

CCX 11.0 UPGRADE - 6.0 to 11.0 Qty 1 STD-STD Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX70-11U-S-S-S1

CCX 11.0 UPGRADE - 7.0 to 11.0 Qty 1 STD-STD Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX80-11U-S-S-S1

CCX 11.0 UPGRADE - 8.0 to 11.0 Qty 1 STD-STD Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX85-11U-S-S-S1

CCX 11.0 UPGRADE - 8.5 to 11.0 Qty 1 STD-STD Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX90-11U-S-S-S1

CCX 11.0 UPGRADE - 9.0 to 11.0 Qty 1 STD-STD Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX10-11U-S-S-S1

CCX 11.0 UPGRADE - 10.0 to 11.0 Qty 1 STD-STD Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX11-11U-S-E-S1

CCX 11.0 UPGRADE - 11.0 to 11.0 Qty 1 STD-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX11-11U-S-P-S1

CCX 11.0 UPGRADE - 11.0 to 11.0 Qty 1 STD-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX3X-11U-E-E-S1

CCX 11.0 UPGRADE - 3.x to 11.0 Qty 1 ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX4X-11U-E-E-S1

CCX 11.0 UPGRADE - 4.X to 11.0 Qty 1 ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX50-11U-E-E-S1

CCX 11.0 UPGRADE - 5.0 to 11.0 Qty 1 ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX60-11U-E-E-S1

CCX 11.0 UPGRADE - 6.0 to 11.0 Qty 1 ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX70-11U-E-E-S1

CCX 11.0 UPGRADE - 7.0 to 11.0 Qty 1 ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX80-11U-E-E-S1

CCX 11.0 UPGRADE - 8.0 to 11.0 Qty 1 ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX85-11U-E-E-S1

CCX 11.0 UPGRADE - 8.5 to 11.0 Qty 1 ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX90-11U-E-E-S1

CCX 11.0 UPGRADE - 9.0 to 11.0 Qty 1 ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX10-11U-E-E-S1

CCX 11.0 UPGRADE - 10.0 to 11.0 Qty 1 ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX11-11U-E-P-S1

CCX 11.0 UPGRADE - 11.0 to 11.0 Qty 1 ENH-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX3X-11U-P-P-S1

CCX 11.0 UPGRADE - 3.x to 11.0 Qty 1 PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX4X-11U-P-P-S1

CCX 11.0 UPGRADE - 4.X to 11.0 Qty 1 PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX50-11U-P-P-S1

CCX 11.0 UPGRADE - 5.0 to 11.0 Qty 1 PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX60-11U-P-P-S1

CCX 11.0 UPGRADE - 6.0 to 11.0 Qty 1 PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX70-11U-P-P-S1

CCX 11.0 UPGRADE - 7.0 to 11.0 Qty 1 PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX80-11U-P-P-S1

CCX 11.0 UPGRADE - 8.0 to 11.0 Qty 1 PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX85-11U-P-P-S1

CCX 11.0 UPGRADE - 8.5 to 11.0 Qty 1 PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX90-11U-P-P-S1

CCX 11.0 UPGRADE - 9.0 to 11.0 Qty 1 PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX10-11U-P-P-S1

CCX 11.0 UPGRADE - 10.0 to 11.0 Qty 1 PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX85-11U-OBIVR

CCX 11.0 UPGRADE - 8.5 to 11.0 Qty 1 OBIVR port

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX90-11U-OBIVR

CCX 11.0 UPGRADE - 9.0 to 11.0 Qty 1 OBIVR port

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX10-11U-OBIVR

CCX 11.0 UPGRADE - 10.0 to 11.0 Qty 1 OBIVR port

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-4X-11-EHA

CCX 11.0 UPGRADE - 4.X to 11.0 ENH HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-50-11-EHA

CCX 11.0 UPGRADE - 5.0 to 11.0 ENH HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-60-11-EHA

CCX 11.0 UPGRADE - 6.0 to 11.0 ENH HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-70-11-EHA

CCX 11.0 UPGRADE - 7.0 to 11.0 ENH HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-80-11-EHA

CCX 11.0 UPGRADE - 8.0 to 11.0 ENH HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-85-11-EHA

CCX 11.0 UPGRADE - 8.5 to 11.0 ENH HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-11-EHA

CCX 11.0 UPGRADE - 9.0 to 11.0 ENH HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-10-11-EHA

CCX 11.0 UPGRADE - 10.0 to 11.0 ENH HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-11-EPHA

CCX 11.0 UPGRADE - 11.0 to 11.0 ENH-PRE HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-4X-11-PHA

CCX 11.0 UPGRADE - 4.X to 11.0 PRE HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-50-11-PHA

CCX 11.0 UPGRADE - 5.0 to 11.0 PRE HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-60-11-PHA

CCX 11.0 UPGRADE - 6.0 to 11.0 PRE HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-70-11-PHA

CCX 11.0 UPGRADE - 7.0 to 11.0 PRE HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-80-11-PHA

CCX 11.0 UPGRADE - 8.0 to 11.0 PRE HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-85-11-PHA

CCX 11.0 UPGRADE - 8.5 to 11.0 PRE HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-11-PHA

CCX 11.0 UPGRADE - 9.0 to 11.0 PRE HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-10-11-PHA

CCX 11.0 UPGRADE - 10.0 to 11.0 PRE HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-S-3X-11K9=

CCX STD 3.X to 11.0 STD Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-S-4X-11K9=

CCX STD 4.X to 11.0 STD Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-S-50-11K9=

CCX STD 5.0 to 11.0 STD Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-S-60-11K9=

CCX STD 5.0 to 11.0 STD Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-S-70-11K9=

CCX STD 7.0 to 11.0 STD Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-S-80-11K9=

CCX STD 8.0 to 11.0 STD Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-S-85-11K9=

CCX STD 8.5 to 11.0 STD Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-S-90-11K9=

CCX STD 9.0 to 11.0 STD Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-S-10-11K9=

CCX STD 10.0 to 11.0 STD Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-E-3X-11K9=

CCX ENH 3.X to 11.0 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-E-4X-11K9=

CCX ENH 4.X to 11.0 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-E-50-11K9=

CCX ENH 5.0 to 11.0 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-E-60-11K9=

CCX ENH 6.0 to 11.0 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-E-70-11K9=

CCX ENH 7.0 to 11.0 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-E-80-11K9=

CCX ENH 8.0 to 11.0 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-E-85-11K9=

CCX ENH 8.5 to 11.0 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-E-90-11K9=

CCX ENH 9.0 to 11.0 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-E-10-11K9=

CCX ENH 10.0 to 11.0 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGEHA4X-11K9=

CCX ENH HA 4.X HA to 11.0 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGEHA50-11K9=

CCX ENH HA 5.0 HA to 11.0 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGEHA60-11K9=

CCX ENH HA 6.0 HA to 11.0 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGEHA70-11K9=

CCX ENH HA 7.0 HA to 11.0 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGEHA80-11K9=

CCX ENH HA 8.0 HA to 11.0 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGEHA85-11K9=

CCX ENH HA 8.5 HA to 11.0 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGEHA90-11K9=

CCX ENH HA 9.0 HA to 11.0 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGEHA10-11K9=

CCX ENH HA 10.0 HA to 11.0 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-P-3X-11K9=

CCX PRE 3.X to 11.0 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-P-4X-11K9=

CCX PRE 4.X to 11.0 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-P-50-11K9=

CCX PRE 5.0 to 11.0 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-P-60-11K9=

CCX PRE 6.0 to 11.0 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-P-70-11K9=

CCX PRE 8.0 to 11.0 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-P-80-11K9=

CCX PRE 8.0 to 11.0 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-P-85-11K9=

CCX PRE 8.5 to 11.0 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-P-90-11K9=

CCX PRE 9.0 to 11.0 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-P-10-11K9=

CCX PRE 10.0 to 11.0 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGPHA4X-11K9=

CCX PRE HA 4.X HA to 11.0 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGPHA50-11K9=

CCX PRE HA 5.0 HA to 11.0 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGPHA60-11K9=

CCX PRE HA 6.0 HA to 11.0 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGPHA70-11K9=

CCX PRE HA 7.0 HA to 11.0 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGPHA80-11K9=

CCX PRE HA 8.0 HA to 11.0 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGPHA85-11K9=

CCX PRE HA 8.5 HA to 11.0 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGPHA90-11K9=

CCX PRE HA 9.0 HA to 11.0 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGPHA10-11K9=

CCX PRE HA 10.0 HA to 11.0 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGOIVR8511K9=

CCX OB IVR 8.5 to 11.0 OB IVR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGOIVR9011K9=

CCX OB IVR 9.0 to 11.0 OB IVR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGOIVR1011K9=

CCX OB IVR 10.0 to 11.0 OB IVR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-3X-11-S-S-UPAK

CCX 11.0 UPGRADE PAK - 3.x to 11.0, STD-STD

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-3X-11-E-E-UPAK

CCX 11.0 UPGRADE PAK - 3.x to 11.0, ENH-ENH

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-3X-11-P-P-UPAK

CCX 11.0 UPGRADE PAK - 3.x to 11.0, PRE-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-3X-11SS-SUPAK

CCX 11.0 UPGRADE PAK - 3.x to 11.0, STD-STD Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-3X-11EE-SUPAK

CCX 11.0 UPGRADE PAK - 3.x to 11.0, ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-3X-11PP-SUPAK

CCX 11.0 UPGRADE PAK - 3.x to 11.0, PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-4X-11-S-S-UPAK

CCX 11.0 UPGRADE PAK - 4.x to 11.0, STD-STD

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-4X-11-E-E-UPAK

CCX 11.0 UPGRADE PAK - 4.x to 11.0, ENH-ENH

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-4X-11-P-P-UPAK

CCX 11.0 UPGRADE PAK - 4.x to 11.0, PRE-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-4X-11SS-SUPAK

CCX 11.0 UPGRADE PAK - 4.x to 11.0, STD-STD Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-4X-11EE-SUPAK

CCX 11.0 UPGRADE PAK - 4.x to 11.0, ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-4X-11PP-SUPAK

CCX 11.0 UPGRADE PAK - 4.x to 11.0, PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-50-11-S-S-UPAK

CCX 11.0 UPGRADE PAK - 5.0 to 11.0, STD-STD

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-50-11-E-E-UPAK

CCX 11.0 UPGRADE PAK - 5.0 to 11.0, ENH-ENH

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-50-11-P-P-UPAK

CCX 11.0 UPGRADE PAK - 5.0 to 11.0, PRE-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-50-11SS-SUPAK

CCX 11.0 UPGRADE PAK - 5.0 to 11.0, STD-STD Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-50-11EE-SUPAK

CCX 11.0 UPGRADE PAK - 5.0 to 11.0, ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-50-11PP-SUPAK

CCX 11.0 UPGRADE PAK - 5.0 to 11.0, PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-60-11-S-S-UPAK

CCX 11.0 UPGRADE PAK - 6.0 to 11.0, STD-STD

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-60-11-E-E-UPAK

CCX 11.0 UPGRADE PAK - 6.0 to 11.0, ENH-ENH

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-60-11-P-P-UPAK

CCX 11.0 UPGRADE PAK - 6.0 to 11.0, PRE-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-60-11SS-SUPAK

CCX 11.0 UPGRADE PAK - 6.0 to 11.0, STD-STD Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-60-11EE-SUPAK

CCX 11.0 UPGRADE PAK - 6.0 to 11.0, ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-60-11PP-SUPAK

CCX 11.0 UPGRADE PAK - 6.0 to 11.0, PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-70-11-S-S-UPAK

CCX 11.0 UPGRADE PAK - 7.0 to 11.0, STD-STD

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-70-11-E-E-UPAK

CCX 11.0 UPGRADE PAK - 7.0 to 11.0, ENH-ENH

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-70-11-P-P-UPAK

CCX 11.0 UPGRADE PAK - 7.0 to 11.0, PRE-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-70-11SS-SUPAK

CCX 11.0 UPGRADE PAK - 7.0 to 11.0, STD-STD Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-70-11EE-SUPAK

CCX 11.0 UPGRADE PAK - 7.0 to 11.0, ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-70-11PP-SUPAK

CCX 11.0 UPGRADE PAK - 7.0 to 11.0, PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-80-11-S-S-UPAK

CCX 11.0 UPGRADE PAK - 8.0 to 11.0, STD-STD

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-80-11-E-E-UPAK

CCX 11.0 UPGRADE PAK - 8.0 to 11.0, ENH-ENH

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-80-11-P-P-UPAK

CCX 11.0 UPGRADE PAK - 8.0 to 11.0, PRE-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-80-11SS-SUPAK

CCX 11.0 UPGRADE PAK - 8.0 to 11.0, STD-STD Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-80-11EE-SUPAK

CCX 11.0 UPGRADE PAK - 8.0 to 11.0, ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-80-11PP-SUPAK

CCX 11.0 UPGRADE PAK - 8.0 to 11.0, PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-85-11-S-S-UPAK

CCX 11.0 UPGRADE PAK - 8.5 to 11.0, STD-STD

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-85-11-E-E-UPAK

CCX 11.0 UPGRADE PAK - 8.5 to 11.0, ENH-ENH

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-85-11-P-P-UPAK

CCX 11.0 UPGRADE PAK - 8.5 to 11.0, PRE-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-85-11SS-SUPAK

CCX 11.0 UPGRADE PAK - 8.5 to 11.0, STD-STD Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-85-11EE-SUPAK

CCX 11.0 UPGRADE PAK - 8.5 to 11.0, ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-85-11PP-SUPAK

CCX 11.0 UPGRADE PAK - 8.5 to 11.0, PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-11-S-S-UPAK

CCX 11.0 UPGRADE PAK - 9.0 to 11.0, STD-STD

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-11-E-E-UPAK

CCX 11.0 UPGRADE PAK - 9.0 to 11.0, ENH-ENH

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-11-P-P-UPAK

CCX 11.0 UPGRADE PAK - 9.0 to 11.0, PRE-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-11SS-SUPAK

CCX 11.0 UPGRADE PAK - 9.0 to 11.0, STD-STD Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-11EE-SUPAK

CCX 11.0 UPGRADE PAK - 9.0 to 11.0, ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-11PP-SUPAK

CCX 11.0 UPGRADE PAK - 9.0 to 11.0, PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-10-11-S-S-UPAK

CCX 11.0 UPGRADE PAK - 10.0 to 11.0, STD-STD

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-10-11-E-E-UPAK

CCX 11.0 UPGRADE PAK - 10.0 to 11.0, ENH-ENH

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-10-11-P-P-UPAK

CCX 11.0 UPGRADE PAK - 10.0 to 11.0, PRE-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-10-11SS-SUPAK

CCX 11.0 UPGRADE PAK - 10.0 to 11.0, STD-STD Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-10-11EE-SUPAK

CCX 11.0 UPGRADE PAK - 10.0 to 11.0, ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-10-11PP-SUPAK

CCX 11.0 UPGRADE PAK - 10.0 to 11.0, PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-S-E-UPAK

CCX 11.0 UPGRADE PAK - 11.0, STD-ENH

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-S-P-UPAK

CCX 11.0 UPGRADE PAK - 11.0, STD-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-E-P-UPAK

CCX 11.0 UPGRADE PAK - 11.0, ENH-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11SE-SUPAK

CCX 11.0 UPGRADE PAK - 11.0, STD-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11SP-SUPAK

CCX 11.0 UPGRADE PAK - 11.0, STD-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11EP-SUPAK

CCX 11.0 UPGRADE PAK - 11.0, ENH-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-11-EHA-PAK

CCX 11.0 EHA UPGRADE PAK

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-11-PHA-PAK

CCX 11.0 PHA UPGRADE PAK

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-11-EPHA-PAK

CCX 11.0 UPGRADE PAK - 11.0 EHA - 11.0 PHA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-NPS-K9=

CCX 11 Non Production System

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-5E

CCX 11 Enhanced 5 seat Promo Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-5P

CCX 11 Premium 5 seat Promo Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-25E

CCX 11 Enhanced 25 seat Promo Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-25P

CCX 11 premium 25 seat Promo Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-25P-ADD

CCX 11 Addon 25 Premium Licenses: No Server License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-25E-ADD

CCX 11 Addon 25 ENH licenses: No Server License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-5E-BE6K

CCX 11 Enhanced 5 seat Promo Bundle for BE6K

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-WPL-NFR

CCX 11 UC 10 NFR

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-CUIC-PREM

License for Cisco Unified Intelligence Center Premium

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-MS-CR-10LIC

MediaSense to Compliance Recording Migration 10 Licenses

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-AQM10-116K9=

AQM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-AQM11-116K9=

AQM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-AQM115116K9=

AQM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-AQM70-116K9=

AQM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-AQM80-116K9=

AQM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-AQM85-116K9=

AQM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-AQM90-116K9=

AQM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-CR10-116K9=

CR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-CR11-116K9=

CR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-CR115-116K9=

CR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-CR70-116K9=

CR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-CR80-116K9=

CR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-CR85-116K9=

CR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-CR90-116K9=

CR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-WFM-10-116=

WFM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-WFM-11-116=

WFM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-WFM-115116=

WFM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-WFM-70-116=

WFM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-WFM-80-116=

WFM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-WFM-85-116=

WFM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-WFM-90-116=

WFM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CPW-CCX11-PRE-SVR

CCX11.X PRE Server License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-11-SYSTEM-K9

IPIVR 11 System

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-11-SS-LIC

IVR 11.0 New IP IVR Single Server Qty 1 License Only

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-11-HA-LIC

IVR 11.0 New IP IVR HA Qty 1 License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-11-PORT1

IVR 11.0 Port

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-11-MED-K9

IVR 11.0 Media

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-11-UPG-K9

IVR 11.0 Upgrade IP IVR

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-11-SS-UPG

IVR 11.0 Upgrade IP IVR (Single Server) License Only

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-11-HA-UPG

IVR 11.0 Upgrade IP IVR HA (Dual Server) License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-11-PORT-UPG

IVR 11.0 Upgrade Port

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-11-ADD-K9

IVR 11.0 ADD-ON IP IVR

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-11-PORT1=

IVR 11.0 Port Qty 1

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-11-HA-LIC=

IVR 11.0 New IP IVR HA Qty 1 License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-11-PAK

IVR 11.0 autoexpanded Physical Delivery PAK

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-11-NFR=

IVR 11.0 Not for Resale (with HA) Kit

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-UPG-3X-11K9=

IVR 3.X to 11.0 Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-UPG-4X-11K9=

IVR 4.X to 11.0 Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-UPG-50-11K9=

IVR 5.0 to 11.0 Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-UPG-60-11K9=

IVR 6.0 to 11.0 Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-UPG-70-11K9=

IVR 7.0 to 11.0 Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-UPG-80-11K9=

IVR 8.0 to 11.0 Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-UPG-85-11K9=

IVR 8.5 to 11.0 Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-UPG-90-11K9=

IVR 9.0 to 11.0 Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-UPG-10-11K9=

IVR 10.0 to 11.0 Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-UPG-HA4X-11K9=

IVR HA 4.0 HA to 11.0 HA Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-UPG-HA50-11K9=

IVR HA 5.0 HA to 11.0 HA Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-UPG-HA60-11K9=

IVR HA 6.0 HA to 11.0 HA Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-UPG-HA70-11K9=

IVR HA 7.0 HA to 11.0 HA Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-UPG-HA80-11K9=

IVR HA 8.0 HA to 11.0 HA Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-UPG-HA85-11K9=

IVR HA 8.5 HA to 11.0 HA Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-UPG-HA90-11K9=

IVR HA 9.0 HA to 11.0 HA Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-UPG-HA10-11K9=

IVR HA 10.0 HA to 11.0 HA Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-11-LIC-K9

IVR 11.0 NEW IP IVR

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IVR-11-SYS-K9

IVR 11.0 System

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-5P-BE6K

CCX 11 Premium 5 seat Promo Bundle for BE6K

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11MEDIAKIT-K9

CCX 11.0 Qty 1 CCX Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-PAK

CCX 11 autoexpanded PAK

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-SYS-K9

CCX 11.0 System

See the Product Migration Options section below for detailed information on replacing this product.

-

-

 

Product migration options

Customers are encouraged to migrate to Cisco Collaboration Flex Plan Contact Center (A-FLEX-CC) or to Cisco Webex Contact Center Ordering Guide (A-CJP).

The links to the ordering guides for subscription are below.

Cisco Collaboration Flex Plan Contact Center Ordering Guide (A-FLEX-CC):
https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/guide-c07-741219.pdf.

Cisco Webex Contact Center Ordering Guide (A-CJP):
https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/guide-c07-741218.html#Orderingandfulfillment.

Service prices for Cisco products are subject to change after the product End of Sale date.

For more information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

 

 

Learn more