Cisco Unified Contact Center Express 12.5(1)
| Series | Cisco Unified Contact Center Express |
|---|---|
| Overview | Product Overview |
| Status | Available Order |
|---|---|
| Release Date | 21-JAN-2020 |
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Recent Security Notices
- 24-Jan-2024
- 27-Oct-2023
- 16-Aug-2023
- 05-Apr-2023
- 01-Mar-2023
Document Categories
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Data Sheets and Product Information
Data Sheets
Most Recent
- Cisco Unified Contact Center Express 12.5 SU3 Data Sheet
- Cisco Webex Workforce Optimization Data Sheet
- Cisco Unified Contact Center Express 12.5 SU1 Data Sheet
- Cisco Collaboration Flex Plan Contact Center Data Sheet
- Cisco Unified Contact Center Express 12.5 Data Sheet
- Cisco Unified Contact Center Express 12.0(1) Data Sheet
- Cisco Unified Contact Center Express Premium 4.5
- Cisco Unified Contact Center Express 8.0
- Cisco Agent Desktop for Cisco Unified Contact Center Express 7.0
- Cisco IPCC Express Features and Specifications 4.0
- Cisco Unified Contact Center Express 7.0
- Cisco IPCC Express - Premium 4.0
- Cisco Agent Desktop for Cisco Unified Contact Center Express 5.0
- Cisco Unified Contact Center Express 5.0
- Cisco Unified Contact Center Express 8.5
View all documentation of this type
End-of-Life and End-of-Sale Notices
Most Recent
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x
- End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization
- End-of-Sale and End-of-Life Announcement for the Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.0
- EoS and EoL Announcement for the Cisco IPCC Express Edition 3.1
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.5(1) - Part 1
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 5.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 6.0
View all documentation of this type
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Security Notices
Field Notices
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- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
- Field Notice: FN - 70557 - Unified Contact Center Express (UCCX) and Customer Collaboration Portal (CCP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Software Upgrade Recommended
Cisco Unified Contact Center Express 12.5(1)
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- Field Notice: FN - 62953 - Unified Contact Center Express (CCX) Will Not Start After Cisco Security Agent (CSA) is Installed on HP MCS with OS 2003
Cisco Unified Contact Center Express 6.0
- Field Notice: FN74057 - Cisco Unified Contact Center Express Database Service May Fail Due to Increasing Database Connections - Software Upgrade Recommended
- Field Notice: FN - 62880 - New Zealand Daylight Savings Time Policy Changes Effective September 2007 - For Cisco Unified Contact Center Express (Unified CCX)
- Field Notice: *Expired* FN - 28275 - New Install of Cisco IP Contact Center (IPCC) Express or IP/IVR 3.1(2) Fails to Display The AppAdmin Screen on The New MCS Servers
- Field Notice: *Expired* FN - 27035 - Integrated Contact Distribution (ICD) Agents Stuck in RESERVED State With IP Contact Center (IPCC) Express
Security Advisories, Responses and Notices
Most Recent
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- Cisco Unified Contact Center Express Finesse Portal Web Cache Poisoning Vulnerability
- Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Finesse Open Redirect Vulnerability
- Cisco Finesse Cross-Site Scripting Vulnerabilities
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Contact Center Express Improper API Authorization Vulnerability
- Cisco Unified Contact Center Express Remote Code Execution Vulnerability
- Cisco Unified Contact Center Express Privilege Escalation Vulnerability
- Cisco Unified Contact Center Express HTTP Response Splitting Vulnerability
- Cisco Unified Contact Center Express Request Processing Server-Side Request Forgery Vulnerability
- Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability
View all documentation of this type
Release and Compatibility
Compatibility Information
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- Release Notes for Cisco Unified Contact Center Express Solution, Release12.5(1) SU1
- Unified CCX Software Compatibility Matrix for 12.5(1)
- Unified CCX Software Compatibility Matrix for 12.5(1) SU3
- Unified CCX Software Compatibility Matrix for 12.5(1) SU2
- Unified CCX Software Compatibility Matrix for 12.5(1) SU1
Cisco Unified Contact Center Express 12.5(1)
Release Notes
- Unified Contact Center Express Engineering Specials for Release 12.5(1)
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1)
Cisco Unified Contact Center Express 12.5(1)
- Cisco Unified Contact Center Express Engineering Specials (ES) Information
Release Notes for Service Releases
Reference
Documentation Roadmaps
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- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU1
- Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1)
- Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU2
Cisco Unified Contact Center Express 12.5(1)
Licensing Information
- Open Source Used In Cisco Unified Contact Center Express 12.0(1) (PDF - 14 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.6(1) (PDF - 13 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.5(1) (PDF - 16 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.0(1) (PDF - 25 MB)
- Open Source Used In Cisco Finesse, Release 10.6(1) (PDF - 2 MB)
- Open Source Used In Unified CCX and Unified IP-IVR, Release 10.6(1) (PDF - 4 MB)
- Open Source Used In Unified Contact Center Express, Release 10.5(1) (PDF - 6 MB)
- Open Source Used In Unified Contact Center Express, Release 10.0(1) (PDF - 6 MB)
Cisco Unified Contact Center Express
Technical References
- Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1) (XLSX - 98 KB)
- Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1
- Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1)
Cisco Unified Contact Center Express 12.5(1)
Design
Design Guides
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- Solution Design Guide for Cisco Unified Contact Center Express Release 12-5-1 SU1
- Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1)
- Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
- Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU1
Cisco Unified Contact Center Express 12.5(1)
- Cisco Unified Contact Center Express Script Repository (ZIP - 30 MB)
Design TechNotes
- Extract XML Data with the Extract XML Document Data Step
Operating System / Application
Install and Upgrade
Install and Upgrade Guides
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- Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1)
- Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1) SU1
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU1
- Getting Started with IP IVR Guide, Release 12.5(1)
Cisco Unified Contact Center Express 12.5(1)
Install and Upgrade TechNotes
- IPCC Express CRA Editor Displays Blank Palette at Launch
Customer Response Solution (Applications/CRS/CRA/ICD)
- Use Cisco CRS Clients with Microsoft Windows XP SP2
Operating System / Application
Configuration
Configuration Examples and TechNotes
Most Recent
- Configure Outbound Dialer for UCCX Agent Based Progressive
- Configure Outbound Dialer for UCCX Agent Based Predictive
- Configure CUIC Historical Report Gadgets in Cisco Finesse using 3rd Party Gadget
- Understand Smart Licensing in Unified Contact Center Express (UCCX)
- Configure Unified Contact Center Express Calendar Management
- Configure CUIC Report Default View and Thresholds
- Configure UCCX Smart Licensing-Direct Model
- Configure Agent's Shared Extension On UCCX
- Webex Experience Management Integration with Contact Center Express
- Configure Extend and Connect Feature for UCCX
- Configure Custom Script for CallBack Feature in UCCX
- Enhanced Packet Capture on All VOS Appliance Models
- Configure Post Call Treatment on Cisco Unified Contact Center Express (UCCX) 11.0(1) or Later
- Contact Center SSO with Okta Identity Provider
- Install and Configure the F5 Identity Provider (IdP) for Cisco Identity Service (IdS) to enable SSO
View all documentation of this type
Configuration Guides
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- Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1)
- Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2
- Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
- Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
Cisco Unified Contact Center Express 12.5(1)
Feature Guides
- Cisco Unified Contact Center Express Features Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Features Guide, Release 12.5.1 SU1
Cisco Unified Contact Center Express 12.5(1)
Maintain and Operate
End-User Guides
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- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)SU1
- Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) SU1
Cisco Unified Contact Center Express 12.5(1)
Maintain and Operate Guides
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU1
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)SU1
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1)
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
Cisco Unified Contact Center Express 12.5(1)
Maintain and Operate TechNotes
Troubleshooting
Support FAQ
- Can the Cisco Agent Desktop Coexist with the Novell Netware Client in a Microsoft Windows OS?
- Change Agent State to "Ready" After Not Answering a Call
- Change the Local Administrator Password on IP IVR Server
- Does Changing the Local Admin Password on Cisco IP ICD Server Cause Problems with the Application?
- Does Cisco CRA Administrator Allow Users to Access Multiple Repositories?
- Historical Reports for IPCC Express FAQ
- How Can I Increase the Number of Rings to the Agent Desktop?
- How Do I Download Cisco IPCC Express Version 3.0(3)?
- How Do I Setup an Enterprise Data Screen Pop?
- How IPCC Express Works with Extension Mobility
- IPCC Express IP/IVR FAQ
- Mobile Supervisor Support FAQ
- Troubleshoot Context Service Gadget not showing a Register button
- What Do the Number of Average Talk Duration and Average Wait Duration Mean in Cisco IP ICD Statistics?
Troubleshooting TechNotes
Most Recent
- Troubleshoot UCCX Backup Failing with Error Message
- Understand WebSocket Connection for Finesse
- Understand JTAPI Architecture and Call Flow in UCCX
- Understand UCCX Tracing Levels
- Troubleshoot Agent Log in Issues
- Troubleshoot Common UCCX Finesse and CUIC Issues
- Troubleshoot Issue with CCXToCUICEngineSyncFailed Alert
- Troubleshoot CM Telephony Subsystem and Application Manager Service Partial Service Issue
- Use CLI to Collect Unified Contact Center Express Logs
- Troubleshoot Finesse Custom or New Gadgets Issue
- Troubleshoot Apache Log4j Vulnerability in Unified Contact Center Express Solution
- Understand Informix High CPU Utilization
- Finesse Thirdparty Client Integration with SSO
- Understand the Algorithm to Determine Mastership In UCCX Failover Scenarios
- Error While Handling The Input Request Error Message When Configuring CRS
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