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Cisco Unified Contact Center Express
Cisco Unified Contact Center Express 12.5(1)
Series
Cisco Unified Contact Center Express
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Release Date
21-JAN-2020
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Recent Security Notices
16-Jul-2025
Security Advisory: Cisco Unified Intelligence Center Arbitrary File Upload Vulnerability
16-Jul-2025
Security Advisory: Cisco Unified Intelligence Center Server-Side Request Forgery Vulnerability
04-Jun-2025
Security Advisory: Cisco Unified Contact Center Express Editor Remote Code Execution Vulnerability
04-Jun-2025
Security Advisory: Cisco Customer Collaboration Platform Information Disclosure Vulnerability
04-Jun-2025
Security Advisory: Cisco Unified Contact Center Express Vulnerabilities
Document Categories
Configuration
Design
Install and Upgrade
Maintain and Operate
Reference
Security Notices
Troubleshooting
See also:
Translated End-User Guides
Security Notices
Field Notices
Cisco Unified Contact Center Express 12.5(1)
Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
01-Feb-2023
Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
27-Aug-2021
Field Notice: FN - 70557 - Unified Contact Center Express (UCCX) and Customer Collaboration Portal (CCP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Software Upgrade Recommended
08-Jun-2022
Cisco Unified Contact Center Express 6.0
Field Notice: FN - 62953 - Unified Contact Center Express (CCX) Will Not Start After Cisco Security Agent (CSA) is Installed on HP MCS with OS 2003
06-Nov-2009
Field Notice: FN74057 - Cisco Unified Contact Center Express Database Service May Fail Due to Increasing Database Connections - Software Upgrade Recommended
27-Oct-2023
Field Notice: FN - 62880 - New Zealand Daylight Savings Time Policy Changes Effective September 2007 - For Cisco Unified Contact Center Express (Unified CCX)
20-Sep-2007
Field Notice: *Expired* FN - 28275 - New Install of Cisco IP Contact Center (IPCC) Express or IP/IVR 3.1(2) Fails to Display The AppAdmin Screen on The New MCS Servers
14-Jan-2004
Field Notice: *Expired* FN - 27035 - Integrated Contact Distribution (ICD) Agents Stuck in RESERVED State With IP Contact Center (IPCC) Express
05-Nov-2003
Security Advisories, Responses and Notices
Most Recent
Cisco Unified Intelligence Center Arbitrary File Upload Vulnerability
16-Jul-2025
Cisco Unified Intelligence Center Server-Side Request Forgery Vulnerability
16-Jul-2025
Cisco Unified Contact Center Express Editor Remote Code Execution Vulnerability
04-Jun-2025
Cisco Customer Collaboration Platform Information Disclosure Vulnerability
04-Jun-2025
Cisco Unified Contact Center Express Vulnerabilities
04-Jun-2025
Cisco Unified Communications Products Command Injection Vulnerability
04-Jun-2025
Cisco Unified Intelligence Center Privilege Escalation Vulnerabilities
21-May-2025
Cisco Unified Communications Products Privilege Escalation Vulnerability
21-May-2025
Cisco Finesse Web-Based Management Interface Vulnerabilities
14-Jun-2024
Cisco Unified Communications Products Remote Code Execution Vulnerability
30-Jan-2024
Cisco Unified Contact Center Express Finesse Portal Web Cache Poisoning Vulnerability
16-Aug-2023
Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
30-May-2023
Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability
05-Apr-2023
Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
02-Mar-2023
Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
21-Jul-2021
View all documentation of this type
Reference
Documentation Roadmaps
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU1
31-Jan-2021
Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1)
15-May-2023
Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1) SU2
11-Apr-2022
Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1)
01-Aug-2020
Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU3
08-May-2023
Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU2
11-Apr-2022
Licensing Information
Cisco Unified Contact Center Express
Open Source Used In Cisco Unified Contact Center Express 12.0(1)
23-Jun-2019
(PDF - 14 MB)
Open Source Used In Cisco Unified Contact Center Express 11.6(1)
14-Aug-2017
(PDF - 13 MB)
Open Source Used In Cisco Unified Contact Center Express 11.5(1)
22-Aug-2016
(PDF - 16 MB)
Open Source Used In Cisco Unified Contact Center Express 11.0(1)
07-Sep-2015
(PDF - 25 MB)
Open Source Used In Cisco Finesse, Release 10.6(1)
15-Dec-2014
(PDF - 2 MB)
Open Source Used In Unified CCX and Unified IP-IVR, Release 10.6(1)
15-Dec-2014
(PDF - 4 MB)
Open Source Used In Unified Contact Center Express, Release 10.5(1)
27-May-2020
(PDF - 6 MB)
Open Source Used In Unified Contact Center Express, Release 10.0(1)
27-May-2020
(PDF - 6 MB)
Technical References
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1)
30-Mar-2020
(XLSX - 98 KB)
Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1)
31-Jan-2020
Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1
31-Jan-2021
Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1)
31-Jan-2020
Design
Design Guides
Cisco Unified Contact Center Express 12.5(1)
Solution Design Guide for Cisco Unified Contact Center Express Release 12-5-1 SU1
16-Jan-2024
Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1)
28-Jan-2024
Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
11-Apr-2022
Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU1
01-May-2020
Cisco Unified Contact Center Express Script Repository
04-Feb-2013
(ZIP - 30 MB)
Install and Upgrade
Install and Upgrade Guides
Cisco Unified Contact Center Express 12.5(1)
Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1)
31-Jan-2020
Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1) SU1
31-Jan-2021
Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1)
31-Jan-2020
Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3
08-May-2023
Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU2
11-Apr-2022
Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU1
31-Jan-2021
Getting Started with IP IVR Guide, Release 12.5(1)
29-Jan-2020
Configuration
Configuration Guides
Cisco Unified Contact Center Express 12.5(1)
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1)
31-Jan-2020
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2
11-Apr-2022
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
10-Jan-2024
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
31-Jan-2021
Feature Guides
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Contact Center Express Features Guide, Release 12.5(1)
02-Jul-2020
Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU3
07-May-2023
Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU2
10-Apr-2022
Cisco Unified Contact Center Express Features Guide, Release 12.5.1 SU1
11-Jun-2020
Maintain and Operate
End-User Guides
Cisco Unified Contact Center Express 12.5(1)
Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)
13-Sep-2020
Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
10-Apr-2022
Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)SU1
03-Aug-2020
Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1)
31-Jan-2020
Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) SU1
31-Jan-2021
Maintain and Operate Guides
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU1
31-Dec-2020
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)
20-May-2020
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3
08-May-2023
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU2
11-Apr-2022
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)SU1
31-Jan-2021
Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1)
31-Jan-2020
Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
10-Jul-2023
Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
18-Jul-2023
Troubleshooting
Support FAQ
Cisco Unified Contact Center Express 12.5(1)
Understand Support for Contact Center Components that Use CentOS
30-Apr-2024
Change Agent State to "Ready" After Not Answering a Call
29-Nov-2007
How Can I Increase the Number of Rings to the Agent Desktop?
30-Jan-2006
How IPCC Express Works with Extension Mobility
31-Aug-2006
Troubleshoot Context Service Gadget not showing a Register button
13-Sep-2017
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