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Cisco Unified Contact Center Express
Cisco Unified Contact Center Express 12.5(1)
Series
Cisco Unified Contact Center Express
Overview
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Release Date
21-JAN-2020
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Recent Security Notices
16-Jul-2025
Security Advisory: Cisco Unified Intelligence Center Arbitrary File Upload Vulnerability
16-Jul-2025
Security Advisory: Cisco Unified Intelligence Center Server-Side Request Forgery Vulnerability
04-Jun-2025
Security Advisory: Cisco Unified Contact Center Express Vulnerabilities
04-Jun-2025
Security Advisory: Cisco Customer Collaboration Platform Information Disclosure Vulnerability
04-Jun-2025
Security Advisory: Cisco Unified Contact Center Express Editor Remote Code Execution Vulnerability
Document Categories
Configuration
Data Sheets and Product Information
Design
Install and Upgrade
Maintain and Operate
Reference
Release and Compatibility
Security Notices
Troubleshooting
See also:
Translated End-User Guides
Data Sheets and Product Information
Data Sheets
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express 12.5 SU3 Data Sheet
01-Aug-2023
Cisco Unified Contact Center Express 12.5 SU2 Data Sheet
17-May-2022
Cisco Unified Contact Center Express 12.5 Data Sheet
28-Jan-2020
Cisco Unified Contact Center Express 12.0(1) Data Sheet
24-Aug-2019
Cisco Collaboration Flex Plan Contact Center Data Sheet
14-May-2021
Cisco Unified Contact Center Express 11.6(2) Data Sheet
16-Aug-2018
Cisco Unified Contact Center Express 11.6 Data Sheet
18-Aug-2017
Cisco Unified Contact Center Express 11.0 Data Sheet
15-Nov-2017
Contact Center Express
Webex Workforce Optimization Data Sheet
29-Jun-2023
End-of-Life and End-of-Sale Notices
Most Recent
End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX, CVP) and associated On-Premises software and licenses
30-Jun-2025
End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
20-Sep-2023
End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center
31-Jan-2022
End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Express
04-Jun-2021
End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express (Migrating to Unified Contact Center Express 12.5)
04-Jun-2021
Cisco Unified Contact Center Express - End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades - replaced by UCCX 12.5
30-Apr-2021
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 - replaced by UCCX 12.5
30-Apr-2021
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x
25-Jan-2021
End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization
01-Jul-2020
End-of-Sale and End-of-Life Announcement for the Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles
02-May-2019
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.0
14-Jan-2019
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.5(1) - Part 1
11-Jan-2019
End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express
11-Jan-2019
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 6.0
11-Jan-2019
EoS and EoL Announcement for the Cisco IPCC Express Edition 3.1
11-Jan-2019
View all documentation of this type
Security Notices
Field Notices
Cisco Unified Contact Center Express 12.5(1)
Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
01-Feb-2023
Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
27-Aug-2021
Field Notice: FN - 70557 - Unified Contact Center Express (UCCX) and Customer Collaboration Portal (CCP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Software Upgrade Recommended
08-Jun-2022
Cisco Unified Contact Center Express 6.0
Field Notice: FN - 62953 - Unified Contact Center Express (CCX) Will Not Start After Cisco Security Agent (CSA) is Installed on HP MCS with OS 2003
06-Nov-2009
Field Notice: FN74057 - Cisco Unified Contact Center Express Database Service May Fail Due to Increasing Database Connections - Software Upgrade Recommended
27-Oct-2023
Field Notice: FN - 62880 - New Zealand Daylight Savings Time Policy Changes Effective September 2007 - For Cisco Unified Contact Center Express (Unified CCX)
20-Sep-2007
Field Notice: *Expired* FN - 28275 - New Install of Cisco IP Contact Center (IPCC) Express or IP/IVR 3.1(2) Fails to Display The AppAdmin Screen on The New MCS Servers
14-Jan-2004
Field Notice: *Expired* FN - 27035 - Integrated Contact Distribution (ICD) Agents Stuck in RESERVED State With IP Contact Center (IPCC) Express
05-Nov-2003
Security Advisories, Responses and Notices
Most Recent
Cisco Unified Intelligence Center Arbitrary File Upload Vulnerability
16-Jul-2025
Cisco Unified Intelligence Center Server-Side Request Forgery Vulnerability
16-Jul-2025
Cisco Unified Contact Center Express Vulnerabilities
04-Jun-2025
Cisco Customer Collaboration Platform Information Disclosure Vulnerability
04-Jun-2025
Cisco Unified Contact Center Express Editor Remote Code Execution Vulnerability
04-Jun-2025
Cisco Unified Communications Products Command Injection Vulnerability
04-Jun-2025
Cisco Unified Intelligence Center Privilege Escalation Vulnerabilities
21-May-2025
Cisco Unified Communications Products Privilege Escalation Vulnerability
21-May-2025
Cisco Finesse Web-Based Management Interface Vulnerabilities
14-Jun-2024
Cisco Unified Communications Products Remote Code Execution Vulnerability
30-Jan-2024
Cisco Unified Contact Center Express Finesse Portal Web Cache Poisoning Vulnerability
16-Aug-2023
Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
30-May-2023
Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability
05-Apr-2023
Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
02-Mar-2023
Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
21-Jul-2021
View all documentation of this type
Release and Compatibility
Compatibility Information
Cisco Unified Contact Center Express 12.5(1)
Unified CCX Software Compatibility Matrix for 1251 SU3
17-Jul-2024
Unified CCX Software Compatibility Matrix for 12.5(1)
10-Aug-2023
Unified CCX Software Compatibility Matrix for 12.5(1) SU2
14-Aug-2023
Unified CCX Software Compatibility Matrix for 12.5(1) SU1
10-Aug-2023
Release Notes
Cisco Unified Contact Center Express 12.5(1)
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1)
31-Jan-2020
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3
08-May-2023
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2
11-Apr-2022
Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
31-Jan-2021
Unified Contact Center Express Engineering Specials for Release 12.5(1)
13-Mar-2024
Release Notes for Service Releases
Cisco Unified Contact Center Express Engineering Specials (ES) Information
26-Feb-2020
Reference
Documentation Roadmaps
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU1
31-Jan-2021
Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1)
15-May-2023
Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1) SU2
11-Apr-2022
Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1)
01-Aug-2020
Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU3
08-May-2023
Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU2
11-Apr-2022
Licensing Information
Cisco Unified Contact Center Express
Open Source Used In Cisco Unified Contact Center Express 12.0(1)
23-Jun-2019
(PDF - 14 MB)
Open Source Used In Cisco Unified Contact Center Express 11.6(1)
14-Aug-2017
(PDF - 13 MB)
Open Source Used In Cisco Unified Contact Center Express 11.5(1)
22-Aug-2016
(PDF - 16 MB)
Open Source Used In Cisco Unified Contact Center Express 11.0(1)
07-Sep-2015
(PDF - 25 MB)
Open Source Used In Cisco Finesse, Release 10.6(1)
15-Dec-2014
(PDF - 2 MB)
Open Source Used In Unified CCX and Unified IP-IVR, Release 10.6(1)
15-Dec-2014
(PDF - 4 MB)
Open Source Used In Unified Contact Center Express, Release 10.5(1)
27-May-2020
(PDF - 6 MB)
Open Source Used In Unified Contact Center Express, Release 10.0(1)
27-May-2020
(PDF - 6 MB)
Technical References
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1)
30-Mar-2020
(XLSX - 98 KB)
Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1)
31-Jan-2020
Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1
31-Jan-2021
Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1)
31-Jan-2020
Design
Design Guides
Cisco Unified Contact Center Express 12.5(1)
Solution Design Guide for Cisco Unified Contact Center Express Release 12-5-1 SU1
16-Jan-2024
Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1)
28-Jan-2024
Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
11-Apr-2022
Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU1
01-May-2020
Cisco Unified Contact Center Express Script Repository
04-Feb-2013
(ZIP - 30 MB)
Install and Upgrade
Install and Upgrade Guides
Cisco Unified Contact Center Express 12.5(1)
Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1)
31-Jan-2020
Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1) SU1
31-Jan-2021
Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1)
31-Jan-2020
Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3
08-May-2023
Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU2
11-Apr-2022
Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU1
31-Jan-2021
Getting Started with IP IVR Guide, Release 12.5(1)
29-Jan-2020
Configuration
Configuration Examples and TechNotes
Most Recent
Configure Outbound Dialer for UCCX Agent Based Progressive
18-Oct-2023
Configure Outbound Dialer for UCCX Agent Based Predictive
06-Oct-2023
Configure CUIC Historical Report Gadgets in Cisco Finesse using 3rd Party Gadget
21-Sep-2023
Understand Smart Licensing in Unified Contact Center Express (UCCX)
15-Feb-2023
Configure Unified Contact Center Express Calendar Management
01-Aug-2022
Configure CUIC Report Default View and Thresholds
24-May-2022
Configure UCCX Smart Licensing-Direct Model
25-Mar-2022
Configure Agent's Shared Extension On UCCX
02-Nov-2021
Webex Experience Management Integration with Contact Center Express
30-Jun-2020
Configure Extend and Connect Feature for UCCX
20-May-2020
Configure Custom Script for CallBack Feature in UCCX
20-Feb-2020
Enhanced Packet Capture on All VOS Appliance Models
25-Jul-2018
Configure Post Call Treatment on Cisco Unified Contact Center Express (UCCX) 11.0(1) or Later
13-Jun-2018
Contact Center SSO with Okta Identity Provider
07-Nov-2017
Install and Configure the F5 Identity Provider (IdP) for Cisco Identity Service (IdS) to enable SSO
24-Oct-2017
View all documentation of this type
Configuration Guides
Cisco Unified Contact Center Express 12.5(1)
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1)
31-Jan-2020
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2
11-Apr-2022
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
10-Jan-2024
Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
31-Jan-2021
Feature Guides
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Contact Center Express Features Guide, Release 12.5(1)
02-Jul-2020
Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU3
07-May-2023
Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU2
10-Apr-2022
Cisco Unified Contact Center Express Features Guide, Release 12.5.1 SU1
11-Jun-2020
Maintain and Operate
End-User Guides
Cisco Unified Contact Center Express 12.5(1)
Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)
13-Sep-2020
Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
10-Apr-2022
Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)SU1
03-Aug-2020
Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1)
31-Jan-2020
Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) SU1
31-Jan-2021
Maintain and Operate Guides
Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU1
31-Dec-2020
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)
20-May-2020
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3
08-May-2023
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU2
11-Apr-2022
Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)SU1
31-Jan-2021
Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1)
31-Jan-2020
Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
10-Jul-2023
Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
18-Jul-2023
Troubleshooting
Support FAQ
Cisco Unified Contact Center Express 12.5(1)
Understand Support for Contact Center Components that Use CentOS
30-Apr-2024
Change Agent State to "Ready" After Not Answering a Call
29-Nov-2007
How Can I Increase the Number of Rings to the Agent Desktop?
30-Jan-2006
How IPCC Express Works with Extension Mobility
31-Aug-2006
Troubleshoot Context Service Gadget not showing a Register button
13-Sep-2017
Troubleshooting TechNotes
Most Recent
Get Complete Contact Center Product Versions
21-Aug-2024
Verify Configuration of TTS Prompts Not Being Played Correctly when in Chinese Language
05-Aug-2024
Troubleshoot Common UCCX Finesse and CUIC Issues
18-Jun-2024
Collect Packet Captures on Windows Client and Server OS
25-Apr-2024
Troubleshoot UCCX Backup Failing with Error Message
06-Feb-2024
Understand WebSocket Connection for Finesse
01-Feb-2024
Understand JTAPI Architecture and Call Flow in UCCX
01-Feb-2024
Understand UCCX Tracing Levels
21-Nov-2023
Troubleshoot Agent Log in Issues
29-Jun-2023
Troubleshoot Issue with CCXToCUICEngineSyncFailed Alert
01-Aug-2022
Troubleshoot CM Telephony Subsystem and Application Manager Service Partial Service Issue
01-Aug-2022
Use CLI to Collect Unified Contact Center Express Logs
14-Jul-2022
Troubleshoot Finesse Custom or New Gadgets Issue
24-May-2022
Troubleshoot Apache Log4j Vulnerability in Unified Contact Center Express Solution
24-Dec-2021
Understand Informix High CPU Utilization
27-Aug-2020
View all documentation of this type
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