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EOL13478
Cisco announces the end-of-sale and end-of-life dates for Cisco Unified Workforce Optimization. The last day to order the affected product(s) is August 1, 2020. Cisco Webex Workforce Optimization, with new, enhanced functionality, is now available as a product migration option for Cisco Unified Workforce Optimization.
Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Table 1. End-of-life milestones and dates for the Cisco Unified Workforce Optimization
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
July 1, 2020 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
August 1, 2020 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
October 31, 2020 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
August 1, 2021 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
August 1, 2021 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
December 1, 2022 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
August 31, 2023 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| CCX-11-CR-LIC |
CCX 11.0 Call Recording Seat Qty 1 LICENSE ONLY |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-11-CR-LIC |
CCX 11.0 Call Recording Seat Qty 1 LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-MS-CR-1LIC |
MediaSense to Compliance Recording Migration PID - 1 License |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-MS-CR-1LIC |
MediaSense to Compliance Recording Migration PID - 1 License |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-11-CR1SL= |
CCX 11.0 CR Seat Qty 1 LICENSE ONLY |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-11-CR1SL= |
CCX 11.0 CR Seat Qty 1 LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-70-11U-C-CS1 |
CCX 11.0 UPGRADE - 7.0 to 11.0 Qty 1 CR-CR Seat |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-70-11U-C-CS1 |
CCX 11.0 UPGRADE - 7.0 to 11.0 Qty 1 CR-CR Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-80-11U-C-CS1 |
CCX 11.0 UPGRADE - 8.0 to 11.0 Qty 1 CR-CR Seat |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-80-11U-C-CS1 |
CCX 11.0 UPGRADE - 8.0 to 11.0 Qty 1 CR-CR Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-85-11U-C-CS1 |
CCX 11.0 UPGRADE - 8.5 to 11.0 Qty 1 CR-CR Seat |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-85-11U-C-CS1 |
CCX 11.0 UPGRADE - 8.5 to 11.0 Qty 1 CR-CR Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-90-11U-C-CS1 |
CCX 11.0 UPGRADE - 9.0 to 11.0 Qty 1 CR-CR Seat |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-90-11U-C-CS1 |
CCX 11.0 UPGRADE - 9.0 to 11.0 Qty 1 CR-CR Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-10-11U-C-CS1 |
CCX 11.0 UPGRADE - 10.0 to 11.0 Qty 1 CR-CR Seat |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-10-11U-C-CS1 |
CCX 11.0 UPGRADE - 10.0 to 11.0 Qty 1 CR-CR Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-UPG-CR70-11K9= |
CCX CR 7.0 to 11.0 CR UCSS Major Upgrade |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-UPG-CR70-11K9= |
CCX CR 7.0 to 11.0 CR UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-UPG-CR80-11K9= |
CCX CR 8.0 to 11.0 CR UCSS Major Upgrade |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-UPG-CR80-11K9= |
CCX CR 8.0 to 11.0 CR UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-UPG-CR85-11K9= |
CCX CR 8.5 to 11.0 CR UCSS Major Upgrade |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-UPG-CR85-11K9= |
CCX CR 8.5 to 11.0 CR UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-UPG-CR90-11K9= |
CCX CR 9.0 to 11.0 CR UCSS Major Upgrade |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-UPG-CR90-11K9= |
CCX CR 9.0 to 11.0 CR UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-UPG-CR10-11K9= |
CCX CR 10.0 to 11.0 CR UCSS Major Upgrade |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-UPG-CR10-11K9= |
CCX CR 10.0 to 11.0 CR UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-115-CR-LIC |
CCX 12.0 Call Recording Seat Qty 1 LICENSE ONLY |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-115-CR-LIC |
CCX 12.0 Call Recording Seat Qty 1 LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX11CRMEDIAKITK9 |
CCX 11.0 Compliance Recording Qty 1 Media Kit - NO LICENSES |
There is currently no replacement product available for this product. |
- |
- |
| CCX115CRMEDIAKITK9 |
CR Qty 1 Media Kit - NO LICENSES |
There is currently no replacement product available for this product. |
- |
- |
| CCX-70-115U-C-CS1 |
Qty 1 CR-CR Seat LICENSE ONLY |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-70-115U-C-CS1 |
Qty 1 CR-CR Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-80-115U-C-CS1 |
Qty 1 CR-CR Seat LICENSE ONLY |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-80-115U-C-CS1 |
Qty 1 CR-CR Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-85-115U-C-CS1 |
Qty 1 CR-CR Seat LICENSE ONLY |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-85-115U-C-CS1 |
Qty 1 CR-CR Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-90-115U-C-CS1 |
Qty 1 CR-CR Seat LICENSE ONLY |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-90-115U-C-CS1 |
Qty 1 CR-CR Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-10-115U-C-CS1 |
Qty 1 CR-CR Seat LICENSE ONLY |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-10-115U-C-CS1 |
Qty 1 CR-CR Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-11-115U-C-CS1 |
Qty 1 CR-CR Seat LICENSE ONLY |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-11-115U-C-CS1 |
Qty 1 CR-CR Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-U-CR70-115K9= |
CR UCSS Major Upgrade |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-U-CR70-115K9= |
CR UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-U-CR80-115K9= |
CR UCSS Major Upgrade |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-U-CR80-115K9= |
CR UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-U-CR85-115K9= |
CR UCSS Major Upgrade |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-U-CR85-115K9= |
CR UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-U-CR90-115K9= |
CR UCSS Major Upgrade |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-U-CR90-115K9= |
CR UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-U-CR10-115K9= |
CR UCSS Major Upgrade |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-U-CR10-115K9= |
CR UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-U-CR11-115K9= |
CR UCSS Major Upgrade |
A-FLEX-CR |
Call Recording with WFO |
- |
| CCX-U-CR11-115K9= |
CR UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-11-AQM-LIC |
CCX 11.0 Adv Quality Manager Seat Qty 1 LICENSE ONLY |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-11-AQM-LIC |
CCX 11.0 Adv Quality Manager Seat Qty 1 LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-11-AQM1SL= |
CCX 11.0 Advanced Quality Manager Seat Qty 1 LICENSE ONLY |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-11-AQM1SL= |
CCX 11.0 Advanced Quality Manager Seat Qty 1 LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX11AQMMEDKITK9 |
CCX 11.0 Adv Quality Manager Qty 1 Media Kit - NO LICENSES |
There is currently no replacement product available for this product. |
- |
- |
| CCX-41-11U-Q-QS1 |
CCX 11.0 UPGRADE - 4.1 to 11.0 Qty 1 QM-QM Seat |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-41-11U-Q-QS1 |
CCX 11.0 UPGRADE - 4.1 to 11.0 Qty 1 QM-QM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-50-11U-Q-QS1 |
CCX 11.0 UPGRADE - 5.0 to 11.0 Qty 1 QM-QM Seat |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-50-11U-Q-QS1 |
CCX 11.0 UPGRADE - 5.0 to 11.0 Qty 1 QM-QM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-60-11U-Q-QS1 |
CCX 11.0 UPGRADE - 6.0 to 11.0 Qty 1 QM-QM Seat |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-60-11U-Q-QS1 |
CCX 11.0 UPGRADE - 6.0 to 11.0 Qty 1 QM-QM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-70-11U-Q-QS1 |
CCX 11.0 UPGRADE - 7.0 to 11.0 Qty 1 QM-QM Seat |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-70-11U-Q-QS1 |
CCX 11.0 UPGRADE - 7.0 to 11.0 Qty 1 QM-QM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-80-11U-Q-QS1 |
CCX 11.0 UPGRADE - 8.0 to 11.0 Qty 1 QM-QM Seat |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-80-11U-Q-QS1 |
CCX 11.0 UPGRADE - 8.0 to 11.0 Qty 1 QM-QM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-85-11U-Q-QS1 |
CCX 11.0 UPGRADE - 8.5 to 11.0 Qty 1 QM-QM Seat |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-85-11U-Q-QS1 |
CCX 11.0 UPGRADE - 8.5 to 11.0 Qty 1 QM-QM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-90-11U-Q-QS1 |
CCX 11.0 UPGRADE - 9.0 to 11.0 Qty 1 QM-QM Seat |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-90-11U-Q-QS1 |
CCX 11.0 UPGRADE - 9.0 to 11.0 Qty 1 QM-QM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-10-11U-Q-QS1 |
CCX 11.0 UPGRADE - 10.0 to 11.0 Qty 1 QM-QM Seat |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-10-11U-Q-QS1 |
CCX 11.0 UPGRADE - 10.0 to 11.0 Qty 1 QM-QM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-11-11U-CQMS1 |
CCX 11.0 UPGRADE - 11.0 to 11.0 Qty 1 CR-QM Seat |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-11-11U-CQMS1 |
CCX 11.0 UPGRADE - 11.0 to 11.0 Qty 1 CR-QM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-50-11U-A-AS1 |
CCX 11.0 UPGRADE - 5.0 to 11.0 Qty 1 AQM-AQM Seat |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-50-11U-A-AS1 |
CCX 11.0 UPGRADE - 5.0 to 11.0 Qty 1 AQM-AQM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-60-11U-A-AS1 |
CCX 11.0 UPGRADE - 6.0 to 11.0 Qty 1 AQM-AQM Seat |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-60-11U-A-AS1 |
CCX 11.0 UPGRADE - 6.0 to 11.0 Qty 1 AQM-AQM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-70-11U-A-AS1 |
CCX 11.0 UPGRADE - 7.0 to 11.0 Qty 1 AQM-AQM Seat |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-70-11U-A-AS1 |
CCX 11.0 UPGRADE - 7.0 to 11.0 Qty 1 AQM-AQM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-80-11U-A-AS1 |
CCX 11.0 UPGRADE - 8.0 to 11.0 Qty 1 AQM-AQM Seat |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-80-11U-A-AS1 |
CCX 11.0 UPGRADE - 8.0 to 11.0 Qty 1 AQM-AQM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-85-11U-A-AS1 |
CCX 11.0 UPGRADE - 8.5 to 11.0 Qty 1 AQM-AQM Seat |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-85-11U-A-AS1 |
CCX 11.0 UPGRADE - 8.5 to 11.0 Qty 1 AQM-AQM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-90-11U-A-AS1 |
CCX 11.0 UPGRADE - 9.0 to 11.0 Qty 1 AQM-AQM Seat |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-90-11U-A-AS1 |
CCX 11.0 UPGRADE - 9.0 to 11.0 Qty 1 AQM-AQM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-10-11U-A-AS1 |
CCX 11.0 UPGRADE - 10.0 to 11.0 Qty 1 AQM-AQM Seat |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-10-11U-A-AS1 |
CCX 11.0 UPGRADE - 10.0 to 11.0 Qty 1 AQM-AQM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-11-11UCAQMS1 |
CCX 11.0 UPGRADE - 11.0 to 11.0 Qty 1 CR-AQM Seat |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-11-11UCAQMS1 |
CCX 11.0 UPGRADE - 11.0 to 11.0 Qty 1 CR-AQM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-11-11UQAQMS1 |
CCX 11.0 UPGRADE - 11.0 to 11.0 Qty 1 QM-AQM Seat |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-11-11UQAQMS1 |
CCX 11.0 UPGRADE - 11.0 to 11.0 Qty 1 QM-AQM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-UPG-QM70-11K9= |
CCX QM 7.0 to 11.0 QM UCSS Major Upgrade |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-UPG-QM70-11K9= |
CCX QM 7.0 to 11.0 QM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-UPG-QM80-11K9= |
CCX QM 8.0 to 11.0 QM UCSS Major Upgrade |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-UPG-QM80-11K9= |
CCX QM 8.0 to 11.0 QM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-UPG-QM85-11K9= |
CCX QM 8.5 to 11.0 QM UCSS Major Upgrade |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-UPG-QM85-11K9= |
CCX QM 8.5 to 11.0 QM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-UPG-QM90-11K9= |
CCX QM 9.0 to 11.0 QM UCSS Major Upgrade |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-UPG-QM90-11K9= |
CCX QM 9.0 to 11.0 QM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-UPG-QM10-11K9= |
CCX QM 10.0 to 11.0 QM UCSS Major Upgrade |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-UPG-QM10-11K9= |
CCX QM 10.0 to 11.0 QM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-UPGAQM70-11K9= |
CCX AQM 7.0 to 11.0 AQM UCSS Major Upgrade |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-UPGAQM70-11K9= |
CCX AQM 7.0 to 11.0 AQM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-UPGAQM80-11K9= |
CCX AQM 8.0 to 11.0 AQM UCSS Major Upgrade |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-UPGAQM80-11K9= |
CCX AQM 8.0 to 11.0 AQM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-UPGAQM85-11K9= |
CCX AQM 8.5 to 11.0 AQM UCSS Major Upgrade |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-UPGAQM85-11K9= |
CCX AQM 8.5 to 11.0 AQM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-UPGAQM90-11K9= |
CCX AQM 9.0 to 11.0 AQM UCSS Major Upgrade |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-UPGAQM90-11K9= |
CCX AQM 9.0 to 11.0 AQM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-UPGAQM10-11K9= |
CCX AQM 10.0 to 11.0 AQM UCSS Major Upgrade |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-UPGAQM10-11K9= |
CCX AQM 10.0 to 11.0 AQM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-115-AQM-LIC |
CCX 12.0 Adv Quality Manager Seat Qty 1 LICENSE ONLY |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-115-AQM-LIC |
CCX 12.0 Adv Quality Manager Seat Qty 1 LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX115AQMMEDKITK9 |
AQM Qty 1 Media Kit - NO LICENSES |
There is currently no replacement product available for this product. |
- |
- |
| CCX-50-115U-A-AS1 |
AQM-AQM Seat LICENSE ONLY |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-50-115U-A-AS1 |
AQM-AQM Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-60-115U-A-AS1 |
AQM-AQM Seat LICENSE ONLY |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-60-115U-A-AS1 |
AQM-AQM Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-70-115U-A-AS1 |
AQM-AQM Seat LICENSE ONLY |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-70-115U-A-AS1 |
AQM-AQM Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-80-115U-A-AS1 |
AQM-AQM Seat LICENSE ONLY |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-80-115U-A-AS1 |
AQM-AQM Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-85-115U-A-AS1 |
AQM-AQM Seat LICENSE ONLY |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-85-115U-A-AS1 |
AQM-AQM Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-90-115U-A-AS1 |
AQM-AQM Seat LICENSE ONLY |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-90-115U-A-AS1 |
AQM-AQM Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-10-115U-A-AS1 |
AQM-AQM Seat LICENSE ONLY |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-10-115U-A-AS1 |
AQM-AQM Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-11-115U-A-AS1 |
AQM-AQM Seat LICENSE ONLY |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-11-115U-A-AS1 |
AQM-AQM Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-115-115UCAQMS1 |
Qty 1 CR-AQM Seat LICENSE ONLY |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-115-115UCAQMS1 |
Qty 1 CR-AQM Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-U-AQM70-115K9= |
AQM UCSS Major Upgrade |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-U-AQM70-115K9= |
AQM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-U-AQM80-115K9= |
AQM UCSS Major Upgrade |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-U-AQM80-115K9= |
AQM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-U-AQM85-115K9= |
AQM UCSS Major Upgrade |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-U-AQM85-115K9= |
AQM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-U-AQM90-115K9= |
AQM UCSS Major Upgrade |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-U-AQM90-115K9= |
AQM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-U-AQM10-115K9= |
AQM UCSS Major Upgrade |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-U-AQM10-115K9= |
AQM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-U-AQM11-115K9= |
AQM UCSS Major Upgrade |
A-FLEX-NQM |
Quality Management Named Agent |
- |
| CCX-U-AQM11-115K9= |
AQM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-11-WFM-LIC |
CCX 11.0 Workforce Manager Seat Qty 1 LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-11-WFM-LIC |
CCX 11.0 Workforce Manager Seat Qty 1 LICENSE ONLY |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-11-WFM1SL= |
CCX 11.0 Workforce Manager Seat Qty 1 LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-11-WFM1SL= |
CCX 11.0 Workforce Manager Seat Qty 1 LICENSE ONLY |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-11WFMMEDIAKIT |
CCX 11.0 Workforce Manager Qty 1 Media Kit - NO LICENSES |
There is currently no replacement product available for this product. |
- |
- |
| CCX-41-11U-W-WS1 |
CCX 11.0 UPGRADE - 4.1 to 11.0 Qty 1 WFM-WFM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-41-11U-W-WS1 |
CCX 11.0 UPGRADE - 4.1 to 11.0 Qty 1 WFM-WFM Seat |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-50-11U-W-WS1 |
CCX 11.0 UPGRADE - 5.0 to 11.0 Qty 1 WFM-WFM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-50-11U-W-WS1 |
CCX 11.0 UPGRADE - 5.0 to 11.0 Qty 1 WFM-WFM Seat |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-60-11U-W-WS1 |
CCX 11.0 UPGRADE - 6.0 to 11.0 Qty 1 WFM-WFM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-60-11U-W-WS1 |
CCX 11.0 UPGRADE - 6.0 to 11.0 Qty 1 WFM-WFM Seat |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-70-11U-W-WS1 |
CCX 11.0 UPGRADE - 7.0 to 11.0 Qty 1 WFM-WFM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-70-11U-W-WS1 |
CCX 11.0 UPGRADE - 7.0 to 11.0 Qty 1 WFM-WFM Seat |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-80-11U-W-WS1 |
CCX 11.0 UPGRADE - 8.0 to 11.0 Qty 1 WFM-WFM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-80-11U-W-WS1 |
CCX 11.0 UPGRADE - 8.0 to 11.0 Qty 1 WFM-WFM Seat |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-85-11U-W-WS1 |
CCX 11.0 UPGRADE - 8.5 to 11.0 Qty 1 WFM-WFM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-85-11U-W-WS1 |
CCX 11.0 UPGRADE - 8.5 to 11.0 Qty 1 WFM-WFM Seat |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-90-11U-W-WS1 |
CCX 11.0 UPGRADE - 9.0 to 11.0 Qty 1 WFM-WFM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-90-11U-W-WS1 |
CCX 11.0 UPGRADE - 9.0 to 11.0 Qty 1 WFM-WFM Seat |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-10-11U-W-WS1 |
CCX 11.0 UPGRADE - 10.0 to 11.0 Qty 1 WFM-WFM Seat |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-10-11U-W-WS1 |
CCX 11.0 UPGRADE - 10.0 to 11.0 Qty 1 WFM-WFM Seat |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-UPG-WFM-70-11= |
CCX WFM 7.0 to 11.0 WFM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-UPG-WFM-70-11= |
CCX WFM 7.0 to 11.0 WFM UCSS Major Upgrade |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-UPG-WFM-80-11= |
CCX WFM 8.0 to 11.0 WFM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-UPG-WFM-80-11= |
CCX WFM 8.0 to 11.0 WFM UCSS Major Upgrade |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-UPG-WFM-85-11= |
CCX WFM 8.5 to 11.0 WFM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-UPG-WFM-85-11= |
CCX WFM 8.5 to 11.0 WFM UCSS Major Upgrade |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-UPG-WFM-90-11= |
CCX WFM 9.0 to 11.0 WFM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-UPG-WFM-90-11= |
CCX WFM 9.0 to 11.0 WFM UCSS Major Upgrade |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-UPG-WFM-10-11= |
CCX WFM 10.0 to 11.0 WFM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-UPG-WFM-10-11= |
CCX WFM 10.0 to 11.0 WFM UCSS Major Upgrade |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-115-WFM-LIC |
CCX 12.0 Workforce Manager Seat Qty 1 LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-115-WFM-LIC |
CCX 12.0 Workforce Manager Seat Qty 1 LICENSE ONLY |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX115WFMMEDIAKIT |
WFM Qty 1 Media Kit - NO LICENSES |
There is currently no replacement product available for this product. |
- |
- |
| CCX-41-115U-W-WS1 |
Qty 1 WFM-WFM Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-41-115U-W-WS1 |
Qty 1 WFM-WFM Seat LICENSE ONLY |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-50-115U-W-WS1 |
Qty 1 WFM-WFM Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-50-115U-W-WS1 |
Qty 1 WFM-WFM Seat LICENSE ONLY |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-60-115U-W-WS1 |
Qty 1 WFM-WFM Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-60-115U-W-WS1 |
Qty 1 WFM-WFM Seat LICENSE ONLY |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-70-115U-W-WS1 |
Qty 1 WFM-WFM Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-70-115U-W-WS1 |
Qty 1 WFM-WFM Seat LICENSE ONLY |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-80-115U-W-WS1 |
Qty 1 WFM-WFM Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-80-115U-W-WS1 |
Qty 1 WFM-WFM Seat LICENSE ONLY |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-85-115U-W-WS1 |
Qty 1 WFM-WFM Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-85-115U-W-WS1 |
Qty 1 WFM-WFM Seat LICENSE ONLY |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-90-115U-W-WS1 |
Qty 1 WFM-WFM Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-90-115U-W-WS1 |
Qty 1 WFM-WFM Seat LICENSE ONLY |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-10-115U-W-WS1 |
Qty 1 WFM-WFM Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-10-115U-W-WS1 |
Qty 1 WFM-WFM Seat LICENSE ONLY |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-11-115U-W-WS1 |
Qty 1 WFM-WFM Seat LICENSE ONLY |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-11-115U-W-WS1 |
Qty 1 WFM-WFM Seat LICENSE ONLY |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-U-WFM-70-115= |
WFM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-U-WFM-70-115= |
WFM UCSS Major Upgrade |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-U-WFM-80-115= |
WFM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-U-WFM-80-115= |
WFM UCSS Major Upgrade |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-U-WFM-85-115= |
WFM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-U-WFM-85-115= |
WFM UCSS Major Upgrade |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-U-WFM-90-115= |
WFM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-U-WFM-90-115= |
WFM UCSS Major Upgrade |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-U-WFM-10-115= |
WFM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-U-WFM-10-115= |
WFM UCSS Major Upgrade |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
| CCX-U-WFM-11-115= |
WFM UCSS Major Upgrade |
A-FLEX-NWFB |
WFO Bundle Named Agent |
- |
| CCX-U-WFM-11-115= |
WFM UCSS Major Upgrade |
A-FLEX-NWFM |
Workforce Management Named Agent |
- |
Cisco Unified Workforce Optimization has a direct migration path with the new, enhanced cloud-based Cisco Webex Workforce Optimization solution. Value transfer credits are available for customers that wish to migrate from Cisco Unified Workforce Optimization to Cisco Webex Workforce Optimization.
Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at: https://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.