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End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization

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Updated:July 1, 2020

Available Languages

Download Options

  • PDF
    (738.7 KB)
    View with Adobe Reader on a variety of devices
Updated:July 1, 2020

Table of Contents

 

 

Overview

EOL13478

Cisco announces the end-of-sale and end-of-life dates for Cisco Unified Workforce Optimization. The last day to order the affected product(s) is August 1, 2020. Cisco Webex Workforce Optimization, with new, enhanced functionality, is now available as a product migration option for Cisco Unified Workforce Optimization.

Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

End-of-life milestones

Table 1.      End-of-life milestones and dates for the Cisco Unified Workforce Optimization

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

July 1, 2020

End-of-Sale Date:
App SW, License

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

August 1, 2020

Last Ship Date:
App SW, License

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

October 31, 2020

End of SW Maintenance Releases Date:
App SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

August 1, 2021

End of New Service Attachment Date:
App SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

August 1, 2021

End of Service Contract Renewal Date:
App SW

The last date to extend or renew a service contract for the product.

December 1, 2022

Last Date of Support:
App SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

August 31, 2023

HW = Hardware         OS SW = Operating System Software         App. SW = Application Software

Product part numbers

Table 2.      Product part numbers affected by this announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

CCX-11-CR-LIC

CCX 11.0 Call Recording Seat Qty 1 LICENSE ONLY

A-FLEX-CR

Call Recording with WFO

-

CCX-11-CR-LIC

CCX 11.0 Call Recording Seat Qty 1 LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-MS-CR-1LIC

MediaSense to Compliance Recording Migration PID - 1 License

A-FLEX-CR

Call Recording with WFO

-

CCX-MS-CR-1LIC

MediaSense to Compliance Recording Migration PID - 1 License

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-11-CR1SL=

CCX 11.0 CR Seat Qty 1 LICENSE ONLY

A-FLEX-CR

Call Recording with WFO

-

CCX-11-CR1SL=

CCX 11.0 CR Seat Qty 1 LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-70-11U-C-CS1

CCX 11.0 UPGRADE - 7.0 to 11.0 Qty 1 CR-CR Seat

A-FLEX-CR

Call Recording with WFO

-

CCX-70-11U-C-CS1

CCX 11.0 UPGRADE - 7.0 to 11.0 Qty 1 CR-CR Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-80-11U-C-CS1

CCX 11.0 UPGRADE - 8.0 to 11.0 Qty 1 CR-CR Seat

A-FLEX-CR

Call Recording with WFO

-

CCX-80-11U-C-CS1

CCX 11.0 UPGRADE - 8.0 to 11.0 Qty 1 CR-CR Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-85-11U-C-CS1

CCX 11.0 UPGRADE - 8.5 to 11.0 Qty 1 CR-CR Seat

A-FLEX-CR

Call Recording with WFO

-

CCX-85-11U-C-CS1

CCX 11.0 UPGRADE - 8.5 to 11.0 Qty 1 CR-CR Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-90-11U-C-CS1

CCX 11.0 UPGRADE - 9.0 to 11.0 Qty 1 CR-CR Seat

A-FLEX-CR

Call Recording with WFO

-

CCX-90-11U-C-CS1

CCX 11.0 UPGRADE - 9.0 to 11.0 Qty 1 CR-CR Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-10-11U-C-CS1

CCX 11.0 UPGRADE - 10.0 to 11.0 Qty 1 CR-CR Seat

A-FLEX-CR

Call Recording with WFO

-

CCX-10-11U-C-CS1

CCX 11.0 UPGRADE - 10.0 to 11.0 Qty 1 CR-CR Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-UPG-CR70-11K9=

CCX CR 7.0 to 11.0 CR UCSS Major Upgrade

A-FLEX-CR

Call Recording with WFO

-

CCX-UPG-CR70-11K9=

CCX CR 7.0 to 11.0 CR UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-UPG-CR80-11K9=

CCX CR 8.0 to 11.0 CR UCSS Major Upgrade

A-FLEX-CR

Call Recording with WFO

-

CCX-UPG-CR80-11K9=

CCX CR 8.0 to 11.0 CR UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-UPG-CR85-11K9=

CCX CR 8.5 to 11.0 CR UCSS Major Upgrade

A-FLEX-CR

Call Recording with WFO

-

CCX-UPG-CR85-11K9=

CCX CR 8.5 to 11.0 CR UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-UPG-CR90-11K9=

CCX CR 9.0 to 11.0 CR UCSS Major Upgrade

A-FLEX-CR

Call Recording with WFO

-

CCX-UPG-CR90-11K9=

CCX CR 9.0 to 11.0 CR UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-UPG-CR10-11K9=

CCX CR 10.0 to 11.0 CR UCSS Major Upgrade

A-FLEX-CR

Call Recording with WFO

-

CCX-UPG-CR10-11K9=

CCX CR 10.0 to 11.0 CR UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-115-CR-LIC

CCX 12.0 Call Recording Seat Qty 1 LICENSE ONLY

A-FLEX-CR

Call Recording with WFO

-

CCX-115-CR-LIC

CCX 12.0 Call Recording Seat Qty 1 LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX11CRMEDIAKITK9

CCX 11.0 Compliance Recording Qty 1 Media Kit - NO LICENSES

There is currently no replacement product available for this product.

-

-

CCX115CRMEDIAKITK9

CR Qty 1 Media Kit - NO LICENSES

There is currently no replacement product available for this product.

-

-

CCX-70-115U-C-CS1

Qty 1 CR-CR Seat LICENSE ONLY

A-FLEX-CR

Call Recording with WFO

-

CCX-70-115U-C-CS1

Qty 1 CR-CR Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-80-115U-C-CS1

Qty 1 CR-CR Seat LICENSE ONLY

A-FLEX-CR

Call Recording with WFO

-

CCX-80-115U-C-CS1

Qty 1 CR-CR Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-85-115U-C-CS1

Qty 1 CR-CR Seat LICENSE ONLY

A-FLEX-CR

Call Recording with WFO

-

CCX-85-115U-C-CS1

Qty 1 CR-CR Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-90-115U-C-CS1

Qty 1 CR-CR Seat LICENSE ONLY

A-FLEX-CR

Call Recording with WFO

-

CCX-90-115U-C-CS1

Qty 1 CR-CR Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-10-115U-C-CS1

Qty 1 CR-CR Seat LICENSE ONLY

A-FLEX-CR

Call Recording with WFO

-

CCX-10-115U-C-CS1

Qty 1 CR-CR Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-11-115U-C-CS1

Qty 1 CR-CR Seat LICENSE ONLY

A-FLEX-CR

Call Recording with WFO

-

CCX-11-115U-C-CS1

Qty 1 CR-CR Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-U-CR70-115K9=

CR UCSS Major Upgrade

A-FLEX-CR

Call Recording with WFO

-

CCX-U-CR70-115K9=

CR UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-U-CR80-115K9=

CR UCSS Major Upgrade

A-FLEX-CR

Call Recording with WFO

-

CCX-U-CR80-115K9=

CR UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-U-CR85-115K9=

CR UCSS Major Upgrade

A-FLEX-CR

Call Recording with WFO

-

CCX-U-CR85-115K9=

CR UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-U-CR90-115K9=

CR UCSS Major Upgrade

A-FLEX-CR

Call Recording with WFO

-

CCX-U-CR90-115K9=

CR UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-U-CR10-115K9=

CR UCSS Major Upgrade

A-FLEX-CR

Call Recording with WFO

-

CCX-U-CR10-115K9=

CR UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-U-CR11-115K9=

CR UCSS Major Upgrade

A-FLEX-CR

Call Recording with WFO

-

CCX-U-CR11-115K9=

CR UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-11-AQM-LIC

CCX 11.0 Adv Quality Manager Seat Qty 1 LICENSE ONLY

A-FLEX-NQM

Quality Management Named Agent

-

CCX-11-AQM-LIC

CCX 11.0 Adv Quality Manager Seat Qty 1 LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-11-AQM1SL=

CCX 11.0 Advanced Quality Manager Seat Qty 1 LICENSE ONLY

A-FLEX-NQM

Quality Management Named Agent

-

CCX-11-AQM1SL=

CCX 11.0 Advanced Quality Manager Seat Qty 1 LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX11AQMMEDKITK9

CCX 11.0 Adv Quality Manager Qty 1 Media Kit - NO LICENSES

There is currently no replacement product available for this product.

-

-

CCX-41-11U-Q-QS1

CCX 11.0 UPGRADE - 4.1 to 11.0 Qty 1 QM-QM Seat

A-FLEX-NQM

Quality Management Named Agent

-

CCX-41-11U-Q-QS1

CCX 11.0 UPGRADE - 4.1 to 11.0 Qty 1 QM-QM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-50-11U-Q-QS1

CCX 11.0 UPGRADE - 5.0 to 11.0 Qty 1 QM-QM Seat

A-FLEX-NQM

Quality Management Named Agent

-

CCX-50-11U-Q-QS1

CCX 11.0 UPGRADE - 5.0 to 11.0 Qty 1 QM-QM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-60-11U-Q-QS1

CCX 11.0 UPGRADE - 6.0 to 11.0 Qty 1 QM-QM Seat

A-FLEX-NQM

Quality Management Named Agent

-

CCX-60-11U-Q-QS1

CCX 11.0 UPGRADE - 6.0 to 11.0 Qty 1 QM-QM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-70-11U-Q-QS1

CCX 11.0 UPGRADE - 7.0 to 11.0 Qty 1 QM-QM Seat

A-FLEX-NQM

Quality Management Named Agent

-

CCX-70-11U-Q-QS1

CCX 11.0 UPGRADE - 7.0 to 11.0 Qty 1 QM-QM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-80-11U-Q-QS1

CCX 11.0 UPGRADE - 8.0 to 11.0 Qty 1 QM-QM Seat

A-FLEX-NQM

Quality Management Named Agent

-

CCX-80-11U-Q-QS1

CCX 11.0 UPGRADE - 8.0 to 11.0 Qty 1 QM-QM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-85-11U-Q-QS1

CCX 11.0 UPGRADE - 8.5 to 11.0 Qty 1 QM-QM Seat

A-FLEX-NQM

Quality Management Named Agent

-

CCX-85-11U-Q-QS1

CCX 11.0 UPGRADE - 8.5 to 11.0 Qty 1 QM-QM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-90-11U-Q-QS1

CCX 11.0 UPGRADE - 9.0 to 11.0 Qty 1 QM-QM Seat

A-FLEX-NQM

Quality Management Named Agent

-

CCX-90-11U-Q-QS1

CCX 11.0 UPGRADE - 9.0 to 11.0 Qty 1 QM-QM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-10-11U-Q-QS1

CCX 11.0 UPGRADE - 10.0 to 11.0 Qty 1 QM-QM Seat

A-FLEX-NQM

Quality Management Named Agent

-

CCX-10-11U-Q-QS1

CCX 11.0 UPGRADE - 10.0 to 11.0 Qty 1 QM-QM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-11-11U-CQMS1

CCX 11.0 UPGRADE - 11.0 to 11.0 Qty 1 CR-QM Seat

A-FLEX-NQM

Quality Management Named Agent

-

CCX-11-11U-CQMS1

CCX 11.0 UPGRADE - 11.0 to 11.0 Qty 1 CR-QM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-50-11U-A-AS1

CCX 11.0 UPGRADE - 5.0 to 11.0 Qty 1 AQM-AQM Seat

A-FLEX-NQM

Quality Management Named Agent

-

CCX-50-11U-A-AS1

CCX 11.0 UPGRADE - 5.0 to 11.0 Qty 1 AQM-AQM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-60-11U-A-AS1

CCX 11.0 UPGRADE - 6.0 to 11.0 Qty 1 AQM-AQM Seat

A-FLEX-NQM

Quality Management Named Agent

-

CCX-60-11U-A-AS1

CCX 11.0 UPGRADE - 6.0 to 11.0 Qty 1 AQM-AQM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-70-11U-A-AS1

CCX 11.0 UPGRADE - 7.0 to 11.0 Qty 1 AQM-AQM Seat

A-FLEX-NQM

Quality Management Named Agent

-

CCX-70-11U-A-AS1

CCX 11.0 UPGRADE - 7.0 to 11.0 Qty 1 AQM-AQM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-80-11U-A-AS1

CCX 11.0 UPGRADE - 8.0 to 11.0 Qty 1 AQM-AQM Seat

A-FLEX-NQM

Quality Management Named Agent

-

CCX-80-11U-A-AS1

CCX 11.0 UPGRADE - 8.0 to 11.0 Qty 1 AQM-AQM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-85-11U-A-AS1

CCX 11.0 UPGRADE - 8.5 to 11.0 Qty 1 AQM-AQM Seat

A-FLEX-NQM

Quality Management Named Agent

-

CCX-85-11U-A-AS1

CCX 11.0 UPGRADE - 8.5 to 11.0 Qty 1 AQM-AQM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-90-11U-A-AS1

CCX 11.0 UPGRADE - 9.0 to 11.0 Qty 1 AQM-AQM Seat

A-FLEX-NQM

Quality Management Named Agent

-

CCX-90-11U-A-AS1

CCX 11.0 UPGRADE - 9.0 to 11.0 Qty 1 AQM-AQM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-10-11U-A-AS1

CCX 11.0 UPGRADE - 10.0 to 11.0 Qty 1 AQM-AQM Seat

A-FLEX-NQM

Quality Management Named Agent

-

CCX-10-11U-A-AS1

CCX 11.0 UPGRADE - 10.0 to 11.0 Qty 1 AQM-AQM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-11-11UCAQMS1

CCX 11.0 UPGRADE - 11.0 to 11.0 Qty 1 CR-AQM Seat

A-FLEX-NQM

Quality Management Named Agent

-

CCX-11-11UCAQMS1

CCX 11.0 UPGRADE - 11.0 to 11.0 Qty 1 CR-AQM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-11-11UQAQMS1

CCX 11.0 UPGRADE - 11.0 to 11.0 Qty 1 QM-AQM Seat

A-FLEX-NQM

Quality Management Named Agent

-

CCX-11-11UQAQMS1

CCX 11.0 UPGRADE - 11.0 to 11.0 Qty 1 QM-AQM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-UPG-QM70-11K9=

CCX QM 7.0 to 11.0 QM UCSS Major Upgrade

A-FLEX-NQM

Quality Management Named Agent

-

CCX-UPG-QM70-11K9=

CCX QM 7.0 to 11.0 QM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-UPG-QM80-11K9=

CCX QM 8.0 to 11.0 QM UCSS Major Upgrade

A-FLEX-NQM

Quality Management Named Agent

-

CCX-UPG-QM80-11K9=

CCX QM 8.0 to 11.0 QM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-UPG-QM85-11K9=

CCX QM 8.5 to 11.0 QM UCSS Major Upgrade

A-FLEX-NQM

Quality Management Named Agent

-

CCX-UPG-QM85-11K9=

CCX QM 8.5 to 11.0 QM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-UPG-QM90-11K9=

CCX QM 9.0 to 11.0 QM UCSS Major Upgrade

A-FLEX-NQM

Quality Management Named Agent

-

CCX-UPG-QM90-11K9=

CCX QM 9.0 to 11.0 QM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-UPG-QM10-11K9=

CCX QM 10.0 to 11.0 QM UCSS Major Upgrade

A-FLEX-NQM

Quality Management Named Agent

-

CCX-UPG-QM10-11K9=

CCX QM 10.0 to 11.0 QM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-UPGAQM70-11K9=

CCX AQM 7.0 to 11.0 AQM UCSS Major Upgrade

A-FLEX-NQM

Quality Management Named Agent

-

CCX-UPGAQM70-11K9=

CCX AQM 7.0 to 11.0 AQM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-UPGAQM80-11K9=

CCX AQM 8.0 to 11.0 AQM UCSS Major Upgrade

A-FLEX-NQM

Quality Management Named Agent

-

CCX-UPGAQM80-11K9=

CCX AQM 8.0 to 11.0 AQM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-UPGAQM85-11K9=

CCX AQM 8.5 to 11.0 AQM UCSS Major Upgrade

A-FLEX-NQM

Quality Management Named Agent

-

CCX-UPGAQM85-11K9=

CCX AQM 8.5 to 11.0 AQM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-UPGAQM90-11K9=

CCX AQM 9.0 to 11.0 AQM UCSS Major Upgrade

A-FLEX-NQM

Quality Management Named Agent

-

CCX-UPGAQM90-11K9=

CCX AQM 9.0 to 11.0 AQM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-UPGAQM10-11K9=

CCX AQM 10.0 to 11.0 AQM UCSS Major Upgrade

A-FLEX-NQM

Quality Management Named Agent

-

CCX-UPGAQM10-11K9=

CCX AQM 10.0 to 11.0 AQM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-115-AQM-LIC

CCX 12.0 Adv Quality Manager Seat Qty 1 LICENSE ONLY

A-FLEX-NQM

Quality Management Named Agent

-

CCX-115-AQM-LIC

CCX 12.0 Adv Quality Manager Seat Qty 1 LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX115AQMMEDKITK9

AQM Qty 1 Media Kit - NO LICENSES

There is currently no replacement product available for this product.

-

-

CCX-50-115U-A-AS1

AQM-AQM Seat LICENSE ONLY

A-FLEX-NQM

Quality Management Named Agent

-

CCX-50-115U-A-AS1

AQM-AQM Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-60-115U-A-AS1

AQM-AQM Seat LICENSE ONLY

A-FLEX-NQM

Quality Management Named Agent

-

CCX-60-115U-A-AS1

AQM-AQM Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-70-115U-A-AS1

AQM-AQM Seat LICENSE ONLY

A-FLEX-NQM

Quality Management Named Agent

-

CCX-70-115U-A-AS1

AQM-AQM Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-80-115U-A-AS1

AQM-AQM Seat LICENSE ONLY

A-FLEX-NQM

Quality Management Named Agent

-

CCX-80-115U-A-AS1

AQM-AQM Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-85-115U-A-AS1

AQM-AQM Seat LICENSE ONLY

A-FLEX-NQM

Quality Management Named Agent

-

CCX-85-115U-A-AS1

AQM-AQM Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-90-115U-A-AS1

AQM-AQM Seat LICENSE ONLY

A-FLEX-NQM

Quality Management Named Agent

-

CCX-90-115U-A-AS1

AQM-AQM Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-10-115U-A-AS1

AQM-AQM Seat LICENSE ONLY

A-FLEX-NQM

Quality Management Named Agent

-

CCX-10-115U-A-AS1

AQM-AQM Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-11-115U-A-AS1

AQM-AQM Seat LICENSE ONLY

A-FLEX-NQM

Quality Management Named Agent

-

CCX-11-115U-A-AS1

AQM-AQM Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-115-115UCAQMS1

Qty 1 CR-AQM Seat LICENSE ONLY

A-FLEX-NQM

Quality Management Named Agent

-

CCX-115-115UCAQMS1

Qty 1 CR-AQM Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-U-AQM70-115K9=

AQM UCSS Major Upgrade

A-FLEX-NQM

Quality Management Named Agent

-

CCX-U-AQM70-115K9=

AQM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-U-AQM80-115K9=

AQM UCSS Major Upgrade

A-FLEX-NQM

Quality Management Named Agent

-

CCX-U-AQM80-115K9=

AQM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-U-AQM85-115K9=

AQM UCSS Major Upgrade

A-FLEX-NQM

Quality Management Named Agent

-

CCX-U-AQM85-115K9=

AQM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-U-AQM90-115K9=

AQM UCSS Major Upgrade

A-FLEX-NQM

Quality Management Named Agent

-

CCX-U-AQM90-115K9=

AQM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-U-AQM10-115K9=

AQM UCSS Major Upgrade

A-FLEX-NQM

Quality Management Named Agent

-

CCX-U-AQM10-115K9=

AQM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-U-AQM11-115K9=

AQM UCSS Major Upgrade

A-FLEX-NQM

Quality Management Named Agent

-

CCX-U-AQM11-115K9=

AQM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-11-WFM-LIC

CCX 11.0 Workforce Manager Seat Qty 1 LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-11-WFM-LIC

CCX 11.0 Workforce Manager Seat Qty 1 LICENSE ONLY

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-11-WFM1SL=

CCX 11.0 Workforce Manager Seat Qty 1 LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-11-WFM1SL=

CCX 11.0 Workforce Manager Seat Qty 1 LICENSE ONLY

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-11WFMMEDIAKIT

CCX 11.0 Workforce Manager Qty 1 Media Kit - NO LICENSES

There is currently no replacement product available for this product.

-

-

CCX-41-11U-W-WS1

CCX 11.0 UPGRADE - 4.1 to 11.0 Qty 1 WFM-WFM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-41-11U-W-WS1

CCX 11.0 UPGRADE - 4.1 to 11.0 Qty 1 WFM-WFM Seat

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-50-11U-W-WS1

CCX 11.0 UPGRADE - 5.0 to 11.0 Qty 1 WFM-WFM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-50-11U-W-WS1

CCX 11.0 UPGRADE - 5.0 to 11.0 Qty 1 WFM-WFM Seat

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-60-11U-W-WS1

CCX 11.0 UPGRADE - 6.0 to 11.0 Qty 1 WFM-WFM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-60-11U-W-WS1

CCX 11.0 UPGRADE - 6.0 to 11.0 Qty 1 WFM-WFM Seat

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-70-11U-W-WS1

CCX 11.0 UPGRADE - 7.0 to 11.0 Qty 1 WFM-WFM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-70-11U-W-WS1

CCX 11.0 UPGRADE - 7.0 to 11.0 Qty 1 WFM-WFM Seat

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-80-11U-W-WS1

CCX 11.0 UPGRADE - 8.0 to 11.0 Qty 1 WFM-WFM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-80-11U-W-WS1

CCX 11.0 UPGRADE - 8.0 to 11.0 Qty 1 WFM-WFM Seat

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-85-11U-W-WS1

CCX 11.0 UPGRADE - 8.5 to 11.0 Qty 1 WFM-WFM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-85-11U-W-WS1

CCX 11.0 UPGRADE - 8.5 to 11.0 Qty 1 WFM-WFM Seat

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-90-11U-W-WS1

CCX 11.0 UPGRADE - 9.0 to 11.0 Qty 1 WFM-WFM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-90-11U-W-WS1

CCX 11.0 UPGRADE - 9.0 to 11.0 Qty 1 WFM-WFM Seat

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-10-11U-W-WS1

CCX 11.0 UPGRADE - 10.0 to 11.0 Qty 1 WFM-WFM Seat

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-10-11U-W-WS1

CCX 11.0 UPGRADE - 10.0 to 11.0 Qty 1 WFM-WFM Seat

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-UPG-WFM-70-11=

CCX WFM 7.0 to 11.0 WFM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-UPG-WFM-70-11=

CCX WFM 7.0 to 11.0 WFM UCSS Major Upgrade

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-UPG-WFM-80-11=

CCX WFM 8.0 to 11.0 WFM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-UPG-WFM-80-11=

CCX WFM 8.0 to 11.0 WFM UCSS Major Upgrade

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-UPG-WFM-85-11=

CCX WFM 8.5 to 11.0 WFM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-UPG-WFM-85-11=

CCX WFM 8.5 to 11.0 WFM UCSS Major Upgrade

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-UPG-WFM-90-11=

CCX WFM 9.0 to 11.0 WFM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-UPG-WFM-90-11=

CCX WFM 9.0 to 11.0 WFM UCSS Major Upgrade

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-UPG-WFM-10-11=

CCX WFM 10.0 to 11.0 WFM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-UPG-WFM-10-11=

CCX WFM 10.0 to 11.0 WFM UCSS Major Upgrade

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-115-WFM-LIC

CCX 12.0 Workforce Manager Seat Qty 1 LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-115-WFM-LIC

CCX 12.0 Workforce Manager Seat Qty 1 LICENSE ONLY

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX115WFMMEDIAKIT

WFM Qty 1 Media Kit - NO LICENSES

There is currently no replacement product available for this product.

-

-

CCX-41-115U-W-WS1

Qty 1 WFM-WFM Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-41-115U-W-WS1

Qty 1 WFM-WFM Seat LICENSE ONLY

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-50-115U-W-WS1

Qty 1 WFM-WFM Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-50-115U-W-WS1

Qty 1 WFM-WFM Seat LICENSE ONLY

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-60-115U-W-WS1

Qty 1 WFM-WFM Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-60-115U-W-WS1

Qty 1 WFM-WFM Seat LICENSE ONLY

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-70-115U-W-WS1

Qty 1 WFM-WFM Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-70-115U-W-WS1

Qty 1 WFM-WFM Seat LICENSE ONLY

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-80-115U-W-WS1

Qty 1 WFM-WFM Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-80-115U-W-WS1

Qty 1 WFM-WFM Seat LICENSE ONLY

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-85-115U-W-WS1

Qty 1 WFM-WFM Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-85-115U-W-WS1

Qty 1 WFM-WFM Seat LICENSE ONLY

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-90-115U-W-WS1

Qty 1 WFM-WFM Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-90-115U-W-WS1

Qty 1 WFM-WFM Seat LICENSE ONLY

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-10-115U-W-WS1

Qty 1 WFM-WFM Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-10-115U-W-WS1

Qty 1 WFM-WFM Seat LICENSE ONLY

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-11-115U-W-WS1

Qty 1 WFM-WFM Seat LICENSE ONLY

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-11-115U-W-WS1

Qty 1 WFM-WFM Seat LICENSE ONLY

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-U-WFM-70-115=

WFM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-U-WFM-70-115=

WFM UCSS Major Upgrade

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-U-WFM-80-115=

WFM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-U-WFM-80-115=

WFM UCSS Major Upgrade

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-U-WFM-85-115=

WFM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-U-WFM-85-115=

WFM UCSS Major Upgrade

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-U-WFM-90-115=

WFM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-U-WFM-90-115=

WFM UCSS Major Upgrade

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-U-WFM-10-115=

WFM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-U-WFM-10-115=

WFM UCSS Major Upgrade

A-FLEX-NWFM

Workforce Management Named Agent

-

CCX-U-WFM-11-115=

WFM UCSS Major Upgrade

A-FLEX-NWFB

WFO Bundle Named Agent

-

CCX-U-WFM-11-115=

WFM UCSS Major Upgrade

A-FLEX-NWFM

Workforce Management Named Agent

-

Product migration options

Cisco Unified Workforce Optimization has a direct migration path with the new, enhanced cloud-based Cisco Webex Workforce Optimization solution. Value transfer credits are available for customers that wish to migrate from Cisco Unified Workforce Optimization to Cisco Webex Workforce Optimization.

Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at: https://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For more information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

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