Configure UCCX Smart Licensing-Direct Model

Introduction

This document describes the configuration on the Contact centre express to enable smart licensing.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

Cisco Unified Contact Center Express (UCCX) Release 12.5

Components Used

Cisco Unified Contact Center Express (UCCX) Release 12.5

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Background Information 

Overview of Smart licensing

Cisco Smart Software Licensing is a new way to think about licensing. It simplifies the licensing experience across the enterprise and makes it easier to purchase, deploy, track and renew Cisco Software. It provides visibility into license ownership and consumption through a single, simple user interface.

You place an order on Cisco Commerce and the order is associated with the smart account, this information is populated on Smart Software Manager, which resides on cisco website. Now you have a complete view on what you have ordered and purchased.

The product that has smart licensing enabled (via CLI or GUI), is registered to CSSM, they report license consumption to CSSM.

Types of deployment

Two models exist to report the usage:

Direct Model - Use this model in  the environments where devices can communicate directly to the Internet or can connect to the Internet via an HTTPS proxy. Communication to CSSM is via HTTPS, therefore all traffic is encrypted in transport. If traffic is sent through an HTTPS proxy or transport gateway, all communications between devices and CSSM is channeled through a centralized location if additional inspection or security policies need to be applied. 

Mediated Deployment Model - Use this model in networks where devices do not have any form to connect to the Internet and therefore cannot reach CSSM. This deployment model requires that a you to install a CSSM satellite virtual machine on the the premises which is then reachable by all internal hosts. The on-premise satellite can be deployed in a connected mode that synchronizes with CSSM monthly, weekly, or can be deployed in a totally disconnected configuration which requires manual file uploads and downloads to keep the satellite in sync. The recommendation is to do a sync at least every 30 days. 

Configure

Configurations

Direct connection

Under the UCCX admin page, navigate to System > Licensing > License Management >Transport setting select the direct connection option and select the test connection option. Once the test connection has been successfully select the save option.

Authentication token generation

1. Login to https://software.cisco.com/ with your username and password.

2. Select Inventory under Smart Software Licensing

3. Select new token

4. Enter description, expire after and numbers of use

5. Select the create token option

6. Copy the generated token

Registration with smart account

1. Select the register option in smart licensing management

2. Paste the copied registration token

3. Select the register option

Known defect: CSCwa92591 Smart Licensing "Communication send error" due to certificate update

Verify

The registration status on smart licensing management page changes from “unregistered” to “registered” and the authorization status changes from “Evaluation mode” to “Authorized”.

Troubleshoot

1. For direct deployment port 80 and 443  needs to be opened on the firewall

2. Collect the cluster view daemon and admin logs with the default lib_license level for further troubleshooting

3. For license computation enable LIB_LICENSE and SS _RM to debugging level for CCX engine.

4. Cisco Unified CCX Cluster View Daemon service under Serviceability page must be INSERVICE