This document describes how to configure Extend and Connect Feature for Cisco Unified Contact Center Express (UCCX).
With the Extend and Connect feature, Unified Contact Center Express agents and supervisors can work from a remote location using any device. This feature gives the user (agent or supervisor) the flexibility to answer or make calls using devices that are connected to the PSTN or to mobile or other PBX networks.
Extend and Connect functions by leveraging CTI remote device and persistent connection features of the Cisco Unified Communications Manager (CUCM)
Cisco recommends that you have knowledge of these topics:
Cisco Unified Communications Manager (CUCM)
Cisco Unified Contact Center Express
The information in this document is based on these software and hardware versions:
Cisco Unified Communications Manager (CUCM) 12.5
Cisco Jabber 12.5.1
Cisco Unified Contact Center Express (UCCX) 12.5(1)
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.