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Updated:May 20, 2020
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This document describes how to configure Extend and Connect Feature for Cisco Unified Contact Center Express (UCCX).
With the Extend and Connect feature, Unified Contact Center Express agents and supervisors can work from a remote location using any device. This feature gives the user (agent or supervisor) the flexibility to answer or make calls using devices that are connected to the PSTN or to mobile or other PBX networks.
Extend and Connect functions by leveraging CTI remote device and persistent connection features of the Cisco Unified Communications Manager (CUCM)
Cisco recommends that you have knowledge of these topics:
Cisco Unified Communications Manager (CUCM)
Cisco Unified Contact Center Express
The information in this document is based on these software and hardware versions:
Cisco Unified Communications Manager (CUCM) 12.5
Cisco Jabber 12.5.1
Cisco Unified Contact Center Express (UCCX) 12.5(1)
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.