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Translated End-User Guides

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Cisco Unified Contact Center Express 12.5(1)
Cisco Unified Contact Center Express 12.0(1)
- Guide d'utilisation des rapports Cisco Unified Contact Center Express, version 12.0(1) (PDF - 5 MB)
- Guide de l'utilisateur du bureau Finesse des agents et superviseurs pour Cisco Unified Contact Center Express, version 12.0(1) (PDF - 4 MB)
Cisco Unified Contact Center Express 11.6(2)
Cisco Unified Contact Center Express 11.6(1)
- Guide d'utilisation des rapports Cisco Unified Contact Center Express, version 11.6(1) (PDF - 2 MB)
- Guide de création de rapports Cisco Unified Contact Center Express, version 11.6(1) (PDF - 4 MB)
Cisco Unified Contact Center Express 11.5(1)
Cisco Unified Contact Center Express 11.0(1)
Cisco Unified Contact Center Express 10.0(1)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (Brazilian Portuguese) (PDF - 400 KB)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (Canadian French) (PDF - 395 KB)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (Danish) (PDF - 400 KB)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (Dutch) (PDF - 371 KB)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (Finnish) (PDF - 370 KB)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (French) (PDF - 390 KB)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (German) (PDF - 395 KB)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (Italian) (PDF - 390 KB)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (Japanese) (PDF - 567 KB)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (Korean) (PDF - 503 KB)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (Norwegian) (PDF - 358 KB)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (Polish) (PDF - 385 KB)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (Russian) (PDF - 428 KB)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (Simplified Chinese) (PDF - 463 KB)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (Spanish) (PDF - 388 KB)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (Swedish) (PDF - 454 KB)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (Traditional Chinese) (PDF - 538 KB)
- Cisco Agent Desktop - Browser Edition Quick Start Guide, Release 10.0 (Turkish) (PDF - 524 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Brazilian Portuguese) (PDF - 422 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Canadian French) (PDF - 415 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Danish) (PDF - 421 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Dutch) (PDF - 393 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Finnish) (PDF - 410 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (French) (PDF - 413 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (German) (PDF - 418 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Italian) (PDF - 424 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Japanese) (PDF - 594 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Korean) (PDF - 537 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Norwegian) (PDF - 377 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Polish) (PDF - 422 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Russian) (PDF - 449 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Simplified Chinese) (PDF - 506 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Spanish) (PDF - 412 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Swedish) (PDF - 490 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Traditional Chinese) (PDF - 552 KB)
- Cisco Agent Desktop Quick Start Guide, Release 10.0 (Turkish) (PDF - 573 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (Brazilian Portuguese) (PDF - 399 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (Canadian French) (PDF - 395 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (Danish) (PDF - 399 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (Dutch) (PDF - 370 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (Finnish) (PDF - 397 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (French) (PDF - 391 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (German) (PDF - 395 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (Italian) (PDF - 397 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (Japanese) (PDF - 565 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (Korean) (PDF - 516 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (Norwegian) (PDF - 361 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (Polish) (PDF - 412 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (Russian) (PDF - 364 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (Simplified Chinese) (PDF - 488 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (Spanish) (PDF - 398 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (Swedish) (PDF - 420 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (Traditional Chinese) (PDF - 508 KB)
- Cisco IP Phone Agent Quick Start Guide, Release 10.0 (Turkish) (PDF - 529 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (Brazilian Portuguese) (PDF - 402 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (Canadian French) (PDF - 397 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (Danish) (PDF - 403 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (Dutch) (PDF - 373 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (Finnish) (PDF - 375 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (French) (PDF - 393 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (German) (PDF - 398 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (Japanese) (PDF - 571 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (Korean) (PDF - 510 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (Norwegian) (PDF - 360 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (Polish) (PDF - 396 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (Russian) (PDF - 375 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (Simplified Chinese) (PDF - 527 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (Spanish) (PDF - 391 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (Swedish) (PDF - 457 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (Traditional Chinese) (PDF - 520 KB)
- Cisco Supervisor Desktop Quick Start Guide, Release 10.0 (Turkish) (PDF - 520 KB)
- Cisco Supervisor Desktop quick Start Guide, Release 10.0 (Italian) (PDF - 392 KB)

- Cisco Agent Desktop Quick Reference CAD 6.4 for Unified CM - Italian (PDF - 589 KB)
- Cisco CRS Historical Reports User Guide 5.0(1) - Italian (PDF - 2 MB)
- Cisco CRS Historical Reports User Guide 5.0(1) - Simplified Chinese (PDF - 2 MB)

Support Documentation

All Support Documentation for this Series