The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
EOL13457 – Amended
Cisco announces the end-of-sale and end-of life dates for the Cisco Unified Contact Center Express 12.0. The last day to order the affected product(s) is August 1, 2020. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract. 12.0 Customers can take advantage of new capabilities found in Cisco Unified Contact Center Express 12.5.
Existing 12.0 customers can take advantage of new capabilities found in the replacement product, Cisco Unified Contact Center Express 12.5. Customers are also encouraged to migrate to subsequent versions of the product using Cisco Collaboration Flex Plan Contact Center (A-FLEX-CC). The link to the Cisco Collaboration Flex Plan Contact Center Ordering Guide is provided below.
https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/guide-c07-741219.pdf.
Alternatively upgrades to release 12.5 are available using Software Support Subscription (SWSS) contract.
Table 1. End-of-life milestones and dates for the Cisco Unified Contact Center Express 12.0 (Migrating to Cisco Unified Contact Center Express 12.5)
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
July 1, 2020 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
August 1, 2020 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
October 31, 2020 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
May 1, 2021 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
May 1, 2021 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
December 1, 2022 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
August 31, 2023 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| CCX-10-12-E-E-UPAK |
PAK - 10.0 to 12.0, ENH-ENH |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-10-12-EHA |
CCX 12.0 UPGRADE - 10.0 to 12.0 ENH HA-HA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-10-12-P-P-UPAK |
PAK - 10.0 to 12.0, PRE-PRE |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-10-12-PHA |
CCX 12.0 UPGRADE - 10.0 to 12.0 PRE HA-HA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-10-12EE-SUPAK |
PAK - 10.0 to 12.0, ENH-ENH Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-10-12PP-SUPAK |
PAK - 10.0 to 12.0, PRE-PRE Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-11-12-EHA |
CCX 11.0 UPGRADE - 11.0 to 12.0 ENH HA-HA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-11-12-PHA |
CCX 11.0 UPGRADE - 11.0 to 12.0 PRE HA-HA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-11-12EE-SUPAK |
PAK - 10.0 to 12.0, ENH-ENH Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12-12-EPHA |
CCX 12.0 UPGRADE - 12.0 to 12.0 ENH-PRE HA-HA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12-12-EPHA-PAK |
CCX 12.0 PAK - 12.0 EHA - 12.0 PHA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12-12PP-SUPAK |
PAK - 10.0 to 12.0, PRE-PRE Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12-25E |
Enhanced 25 seat Promo Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12-25P |
Premium 25 seat Promo Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12-5E |
CCX 12 Enhanced 5 seat Promo Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12-5P |
Premium 5 seat Promo Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12-E-P-UPAK |
PAK - 12.0, ENH-PRE |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12-E-SVR-LIC |
CCX 12.0 NEW ENH Server License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12-LIC-K9 |
CCX 12.0 New Licenses |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12-MED-K9 |
CCX 12.0 Media |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12-N-E-LIC |
CCX 12.0 ENH Seat Qty 1 LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12-N-P-LIC |
CCX 12.0 PRE Seat Qty 1 LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12-NFR= |
NFR Kit: PRE HA 6 seats Pre, WFO |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12-NPS-K9= |
CCX 12 Non Production System |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12-P-SVR-LIC |
CCX 12.0 NEW PRE Server License |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12-SYS-K9 |
CCX 12.0 System |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12-UPG-K9 |
CCX 12.0 Upgrade Licenses |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12EP-SUPAK |
PAK - 12.0, ENH-PRE Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-12MEDIAKIT-K9 |
Qty 1 CCX Media Kit - NO LICENSES |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-3X-12-E-E-UPAK |
PAK - 3.x to 12.0, ENH-ENH |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-3X-12-P-P-UPAK |
PAK - 3.x to 12.0, PRE-PRE |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-3X-12EE-SUPAK |
PAK - 3.x to 12.0, ENH-ENH Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-3X-12PP-SUPAK |
PAK - 3.x to 12.0, PRE-PRE Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-4X-12-E-E-UPAK |
PAK - 4.x to 12.0, ENH-ENH |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-4X-12-EHA |
CCX 12.0 UPGRADE - 4.X to 12.0 ENH HA-HA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-4X-12-P-P-UPAK |
PAK - 4.x to 12.0, PRE-PRE |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-4X-12-PHA |
CCX 12.0 UPGRADE - 4.X to 12.0 PRE HA-HA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-4X-12EE-SUPAK |
PAK - 4.x to 12.0, ENH-ENH Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-4X-12PP-SUPAK |
PAK - 4.x to 12.0, PRE-PRE Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-50-12-E-E-UPAK |
PAK - 5.0 to 12.0, ENH-ENH |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-50-12-EHA |
CCX 12.0 UPGRADE - 5.0 to 12.0 ENH HA-HA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-50-12-P-P-UPAK |
PAK - 5.0 to 12.0, PRE-PRE |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-50-12-PHA |
CCX 12.0 UPGRADE - 5.0 to 12.0 PRE HA-HA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-50-12EE-SUPAK |
PAK - 5.0 to 12.0, ENH-ENH Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-50-12PP-SUPAK |
PAK - 5.0 to 12.0, PRE-PRE Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-60-12-E-E-UPAK |
PAK - 6.0 to 12.0, ENH-ENH |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-60-12-EHA |
CCX 12.0 UPGRADE - 6.0 to 12.0 ENH HA-HA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-60-12-P-P-UPAK |
PAK - 6.0 to 12.0, PRE-PRE |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-60-12-PHA |
CCX 12.0 UPGRADE - 6.0 to 12.0 PRE HA-HA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-60-12EE-SUPAK |
PAK - 6.0 to 12.0, ENH-ENH Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-60-12PP-SUPAK |
PAK - 6.0 to 12.0, PRE-PRE Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-70-12-E-E-UPAK |
PAK - 7.0 to 12.0, ENH-ENH |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-70-12-EHA |
CCX 12.0 UPGRADE - 7.0 to 12.0 ENH HA-HA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-70-12-P-P-UPAK |
PAK - 7.0 to 12.0, PRE-PRE |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-70-12-PHA |
CCX 12.0 UPGRADE - 7.0 to 12.0 PRE HA-HA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-70-12EE-SUPAK |
PAK - 7.0 to 12.0, ENH-ENH Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-70-12PP-SUPAK |
PAK - 7.0 to 12.0, PRE-PRE Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-80-12-E-E-UPAK |
PAK - 8.0 to 12.0, ENH-ENH |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-80-12-EHA |
CCX 12.0 UPGRADE - 8.0 to 12.0 ENH HA-HA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-80-12-P-P-UPAK |
PAK - 8.0 to 12.0, PRE-PRE |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-80-12-PHA |
CCX 12.0 UPGRADE - 8.0 to 12.0 PRE HA-HA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-80-12EE-SUPAK |
PAK - 8.0 to 12.0, ENH-ENH Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-80-12PP-SUPAK |
PAK - 8.0 to 12.0, PRE-PRE Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-85-12-E-E-UPAK |
PAK - 8.5 to 12.0, ENH-ENH |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-85-12-EHA |
CCX 12.0 UPGRADE - 8.5 to 12.0 ENH HA-HA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-85-12-P-P-UPAK |
PAK - 8.5 to 12.0, PRE-PRE |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-85-12-PHA |
CCX 12.0 UPGRADE - 8.5 to 12.0 PRE HA-HA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-85-12EE-SUPAK |
PAK - 8.5 to 12.0, ENH-ENH Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-85-12PP-SUPAK |
PAK - 8.5 to 12.0, PRE-PRE Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-90-12-E-E-UPAK |
PAK - 9.0 to 12.0, ENH-ENH |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-90-12-EHA |
CCX 12.0 UPGRADE - 9.0 to 12.0 ENH HA-HA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-90-12-P-P-UPAK |
PAK - 9.0 to 12.0, PRE-PRE |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-90-12-PHA |
CCX 12.0 UPGRADE - 9.0 to 12.0 PRE HA-HA |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-90-12EE-SUPAK |
PAK - 9.0 to 12.0, ENH-ENH Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-90-12PP-SUPAK |
PAK - 9.0 to 12.0, PRE-PRE Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-10-12K9= |
CCX ENH 10.0 to 12.0 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-11-12K9= |
CCX ENH 11.0 to 12.0 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-3X-12K9= |
CCX ENH 3.X to 12.0 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-4X-12K9= |
CCX ENH 4.X to 12.0 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-50-12K9= |
CCX ENH 5.0 to 12.0 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-60-12K9= |
CCX ENH 6.0 to 12.0 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-70-12K9= |
CCX ENH 7.0 to 12.0 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-80-12K9= |
CCX ENH 8.0 to 12.0 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-85-12K9= |
CCX ENH 8.5 to 12.0 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-E-90-12K9= |
CCX ENH 9.0 to 12.0 ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-EHA10-12K9= |
CCX ENH HA 10.0 HA to 12.0 HA ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-EHA11-12K9= |
CCX ENH HA 11.0 HA to 12.0 HA ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-EHA4X-12K9= |
CCX ENH HA 4.X HA to 12.0 HA ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-EHA50-12K9= |
CCX ENH HA 5.0 HA to 12.0 HA ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-EHA60-12K9= |
CCX ENH HA 6.0 HA to 12.0 HA ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-EHA70-12K9= |
CCX ENH HA 7.0 HA to 12.0 HA ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-EHA80-12K9= |
CCX ENH HA 8.0 HA to 12.0 HA ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-EHA85-12K9= |
CCX ENH HA 8.5 HA to 12.0 HA ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-EHA90-12K9= |
CCX ENH HA 9.0 HA to 12.0 HA ENH Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-OIVR1012K9= |
CCX OB IVR 10.0 to 12.0 OB IVR UCSS Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-OIVR1112K9= |
CCX OB IVR 11.0 to 12.0 OB IVR UCSS Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-OIVR8512K9= |
CCX OB IVR 8.5 to 12.0 OB IVR UCSS Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-OIVR9012K9= |
CCX OB IVR 9.0 to 12.0 OB IVR UCSS Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-10-12K9= |
CCX PRE 10.0 to 12.0 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-11-12K9= |
CCX PRE 11.0 to 12.0 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-3X-12K9= |
CCX PRE 3.X to 12.0 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-4X-12K9= |
CCX PRE 4.X to 12.0 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-50-12K9= |
CCX PRE 5.0 to 12.0 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-60-12K9= |
CCX PRE 6.0 to 12.0 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-70-12K9= |
CCX PRE 8.0 to 12.0 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-80-12K9= |
CCX PRE 8.0 to 12.0 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-85-12K9= |
CCX PRE 8.5 to 12.0 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-P-90-12K9= |
CCX PRE 9.0 to 12.0 PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-PHA10-12K9= |
CCX PRE HA 10.0 HA to 12.0 HA PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-PHA11-12K9= |
CCX PRE HA 11.0 HA to 12.0 HA PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-PHA4X-12K9= |
CCX PRE HA 4.X HA to 12.0 HA PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-PHA50-12K9= |
CCX PRE HA 5.0 HA to 12.0 HA PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-PHA60-12K9= |
CCX PRE HA 6.0 HA to 12.0 HA PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-PHA70-12K9= |
CCX PRE HA 7.0 HA to 12.0 HA PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-PHA80-12K9= |
CCX PRE HA 8.0 HA to 12.0 HA PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-PHA85-12K9= |
CCX PRE HA 8.5 HA to 12.0 HA PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-U-PHA90-12K9= |
CCX PRE HA 9.0 HA to 12.0 HA PRE Major Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-UPG-12-EHA-PAK |
CCX 12.0 EHA UPGRADE PAK |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-UPG-12-PHA-PAK |
CCX 12.0 PHA UPGRADE PAK |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX10-12U-E-E-S1 |
10.0 to 12.0 Qty 1 ENH-ENH Seat LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX10-12U-OBIVR |
CCX 12.0 UPGRADE - 10.0 to 12.0 Qty 1 OBIVR port |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX10-12U-P-P-S1 |
10.0 to 12.0 Qty 1 PRE-PRE Seat LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX11-12U-E-E-S1 |
11.0 to 12.0 Qty 1 ENH-ENH Seat LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX11-12U-OBIVR |
CCX 12.0 UPGRADE - 11.0 to 12.0 Qty 1 OBIVR port |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX11-12U-P-P-S1 |
11.0 to 12.0 Qty 1 PRE-PRE Seat LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX12-12U-E-P-S1 |
12.0 to 12.0 Qty 1 ENH-PRE Seat LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX3X-12U-E-E-S1 |
3.0, 3.1 or 3.5 to 12.0 Qty 1 ENH-ENH Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX3X-12U-P-P-S1 |
3.0, 3.1 or 3.5 to 12.0 Qty 1 PRE-PRE Seat |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX4X-12U-E-E-S1 |
4.X to 12.0 Qty 1 ENH-ENH Seat LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX4X-12U-P-P-S1 |
4.X to 12.0 Qty 1 PRE-PRE Seat LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX50-12U-E-E-S1 |
5.0 to 12.0 Qty 1 ENH-ENH Seat LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX50-12U-P-P-S1 |
5.0 to 12.0 Qty 1 PRE-PRE Seat LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX60-12U-E-E-S1 |
6.0 to 12.0 Qty 1 ENH-ENH Seat LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX60-12U-P-P-S1 |
6.0 to 12.0 Qty 1 PRE-PRE Seat LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX70-12U-E-E-S1 |
7.0 to 12.0 Qty 1 ENH-ENH Seat LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX70-12U-P-P-S1 |
7.0 to 12.0 Qty 1 PRE-PRE Seat LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX80-12U-E-E-S1 |
8.0 to 12.0 Qty 1 ENH-ENH Seat LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX80-12U-P-P-S1 |
8.0 to 12.0 Qty 1 PRE-PRE Seat LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX85-12U-E-E-S1 |
8.5 to 12.0 Qty 1 ENH-ENH Seat LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX85-12U-OBIVR |
CCX 12.0 UPGRADE - 8.5 to 12.0 Qty 1 OBIVR port |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX85-12U-P-P-S1 |
8.5 to 12.0 Qty 1 PRE-PRE Seat LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX90-12U-E-E-S1 |
9.0 to 12.0 Qty 1 ENH-ENH Seat LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX90-12U-OBIVR |
CCX 12.0 UPGRADE - 9.0 to 12.0 Qty 1 OBIVR port |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX90-12U-P-P-S1 |
9.0 to 12.0 Qty 1 PRE-PRE Seat LICENSE ONLY |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
Existing 12.0 customers can take advantage of new capabilities found in the replacement product, Cisco Unified Contact Center Express 12.5.
Customer are encouraged to migrate to subsequent versions of the product using Cisco Collaboration Flex Plan Contact Center (A-FLEX-CC). The link to the Cisco Collaboration Flex Plan Contact Center Ordering Guide is provided below.
https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/guide-c07-741219.pdf
Alternatively upgrades to release 12.5 are available using Software Support Subscription (SWSS) contract.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.