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End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 - replaced by UCCX 12.5

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Updated:April 30, 2021

Available Languages

Download Options

  • PDF
    (647.6 KB)
    View with Adobe Reader on a variety of devices
Updated:April 30, 2021

Table of Contents

 

 

Overview

EOL13457 – Amended

Cisco announces the end-of-sale and end-of life dates for the Cisco Unified Contact Center Express 12.0. The last day to order the affected product(s) is August 1, 2020. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract. 12.0 Customers can take advantage of new capabilities found in Cisco Unified Contact Center Express 12.5.

Existing 12.0 customers can take advantage of new capabilities found in the replacement product, Cisco Unified Contact Center Express 12.5. Customers are also encouraged to migrate to subsequent versions of the product using Cisco Collaboration Flex Plan Contact Center (A-FLEX-CC). The link to the Cisco Collaboration Flex Plan Contact Center Ordering Guide is provided below.
https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/guide-c07-741219.pdf.

Alternatively upgrades to release 12.5 are available using Software Support Subscription (SWSS) contract.

End-of-life milestones

Table 1.      End-of-life milestones and dates for the Cisco Unified Contact Center Express 12.0 (Migrating to Cisco Unified Contact Center Express 12.5)

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

July 1, 2020

End-of-Sale Date:
App SW

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

August 1, 2020

Last Ship Date:
App SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

October 31, 2020

End of SW Maintenance Releases Date:
App SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

May 1, 2021

End of New Service Attachment Date:
App SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

May 1, 2021

End of Service Contract Renewal Date:
App SW

The last date to extend or renew a service contract for the product.

December 1, 2022

Last Date of Support:
App SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

August 31, 2023

HW = Hardware         OS SW = Operating System Software         App. SW = Application Software

Product part numbers

Table 2.      Product part numbers affected by this announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

CCX-10-12-E-E-UPAK

PAK - 10.0 to 12.0, ENH-ENH

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-10-12-EHA

CCX 12.0 UPGRADE - 10.0 to 12.0 ENH HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-10-12-P-P-UPAK

PAK - 10.0 to 12.0, PRE-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-10-12-PHA

CCX 12.0 UPGRADE - 10.0 to 12.0 PRE HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-10-12EE-SUPAK

PAK - 10.0 to 12.0, ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-10-12PP-SUPAK

PAK - 10.0 to 12.0, PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-12-EHA

CCX 11.0 UPGRADE - 11.0 to 12.0 ENH HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-12-PHA

CCX 11.0 UPGRADE - 11.0 to 12.0 PRE HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-11-12EE-SUPAK

PAK - 10.0 to 12.0, ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12-12-EPHA

CCX 12.0 UPGRADE - 12.0 to 12.0 ENH-PRE HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12-12-EPHA-PAK

CCX 12.0 PAK - 12.0 EHA - 12.0 PHA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12-12PP-SUPAK

PAK - 10.0 to 12.0, PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12-25E

Enhanced 25 seat Promo Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12-25P

Premium 25 seat Promo Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12-5E

CCX 12 Enhanced 5 seat Promo Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12-5P

Premium 5 seat Promo Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12-E-P-UPAK

PAK - 12.0, ENH-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12-E-SVR-LIC

CCX 12.0 NEW ENH Server License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12-LIC-K9

CCX 12.0 New Licenses

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12-MED-K9

CCX 12.0 Media

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12-N-E-LIC

CCX 12.0 ENH Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12-N-P-LIC

CCX 12.0 PRE Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12-NFR=

NFR Kit: PRE HA 6 seats Pre, WFO

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12-NPS-K9=

CCX 12 Non Production System

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12-P-SVR-LIC

CCX 12.0 NEW PRE Server License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12-SYS-K9

CCX 12.0 System

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12-UPG-K9

CCX 12.0 Upgrade Licenses

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12EP-SUPAK

PAK - 12.0, ENH-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-12MEDIAKIT-K9

Qty 1 CCX Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-3X-12-E-E-UPAK

PAK - 3.x to 12.0, ENH-ENH

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-3X-12-P-P-UPAK

PAK - 3.x to 12.0, PRE-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-3X-12EE-SUPAK

PAK - 3.x to 12.0, ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-3X-12PP-SUPAK

PAK - 3.x to 12.0, PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-4X-12-E-E-UPAK

PAK - 4.x to 12.0, ENH-ENH

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-4X-12-EHA

CCX 12.0 UPGRADE - 4.X to 12.0 ENH HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-4X-12-P-P-UPAK

PAK - 4.x to 12.0, PRE-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-4X-12-PHA

CCX 12.0 UPGRADE - 4.X to 12.0 PRE HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-4X-12EE-SUPAK

PAK - 4.x to 12.0, ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-4X-12PP-SUPAK

PAK - 4.x to 12.0, PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-50-12-E-E-UPAK

PAK - 5.0 to 12.0, ENH-ENH

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-50-12-EHA

CCX 12.0 UPGRADE - 5.0 to 12.0 ENH HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-50-12-P-P-UPAK

PAK - 5.0 to 12.0, PRE-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-50-12-PHA

CCX 12.0 UPGRADE - 5.0 to 12.0 PRE HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-50-12EE-SUPAK

PAK - 5.0 to 12.0, ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-50-12PP-SUPAK

PAK - 5.0 to 12.0, PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-60-12-E-E-UPAK

PAK - 6.0 to 12.0, ENH-ENH

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-60-12-EHA

CCX 12.0 UPGRADE - 6.0 to 12.0 ENH HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-60-12-P-P-UPAK

PAK - 6.0 to 12.0, PRE-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-60-12-PHA

CCX 12.0 UPGRADE - 6.0 to 12.0 PRE HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-60-12EE-SUPAK

PAK - 6.0 to 12.0, ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-60-12PP-SUPAK

PAK - 6.0 to 12.0, PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-70-12-E-E-UPAK

PAK - 7.0 to 12.0, ENH-ENH

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-70-12-EHA

CCX 12.0 UPGRADE - 7.0 to 12.0 ENH HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-70-12-P-P-UPAK

PAK - 7.0 to 12.0, PRE-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-70-12-PHA

CCX 12.0 UPGRADE - 7.0 to 12.0 PRE HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-70-12EE-SUPAK

PAK - 7.0 to 12.0, ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-70-12PP-SUPAK

PAK - 7.0 to 12.0, PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-80-12-E-E-UPAK

PAK - 8.0 to 12.0, ENH-ENH

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-80-12-EHA

CCX 12.0 UPGRADE - 8.0 to 12.0 ENH HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-80-12-P-P-UPAK

PAK - 8.0 to 12.0, PRE-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-80-12-PHA

CCX 12.0 UPGRADE - 8.0 to 12.0 PRE HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-80-12EE-SUPAK

PAK - 8.0 to 12.0, ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-80-12PP-SUPAK

PAK - 8.0 to 12.0, PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-85-12-E-E-UPAK

PAK - 8.5 to 12.0, ENH-ENH

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-85-12-EHA

CCX 12.0 UPGRADE - 8.5 to 12.0 ENH HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-85-12-P-P-UPAK

PAK - 8.5 to 12.0, PRE-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-85-12-PHA

CCX 12.0 UPGRADE - 8.5 to 12.0 PRE HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-85-12EE-SUPAK

PAK - 8.5 to 12.0, ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-85-12PP-SUPAK

PAK - 8.5 to 12.0, PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-12-E-E-UPAK

PAK - 9.0 to 12.0, ENH-ENH

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-12-EHA

CCX 12.0 UPGRADE - 9.0 to 12.0 ENH HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-12-P-P-UPAK

PAK - 9.0 to 12.0, PRE-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-12-PHA

CCX 12.0 UPGRADE - 9.0 to 12.0 PRE HA-HA

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-12EE-SUPAK

PAK - 9.0 to 12.0, ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-12PP-SUPAK

PAK - 9.0 to 12.0, PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-10-12K9=

CCX ENH 10.0 to 12.0 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-11-12K9=

CCX ENH 11.0 to 12.0 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-3X-12K9=

CCX ENH 3.X to 12.0 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-4X-12K9=

CCX ENH 4.X to 12.0 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-50-12K9=

CCX ENH 5.0 to 12.0 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-60-12K9=

CCX ENH 6.0 to 12.0 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-70-12K9=

CCX ENH 7.0 to 12.0 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-80-12K9=

CCX ENH 8.0 to 12.0 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-85-12K9=

CCX ENH 8.5 to 12.0 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-E-90-12K9=

CCX ENH 9.0 to 12.0 ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-EHA10-12K9=

CCX ENH HA 10.0 HA to 12.0 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-EHA11-12K9=

CCX ENH HA 11.0 HA to 12.0 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-EHA4X-12K9=

CCX ENH HA 4.X HA to 12.0 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-EHA50-12K9=

CCX ENH HA 5.0 HA to 12.0 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-EHA60-12K9=

CCX ENH HA 6.0 HA to 12.0 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-EHA70-12K9=

CCX ENH HA 7.0 HA to 12.0 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-EHA80-12K9=

CCX ENH HA 8.0 HA to 12.0 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-EHA85-12K9=

CCX ENH HA 8.5 HA to 12.0 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-EHA90-12K9=

CCX ENH HA 9.0 HA to 12.0 HA ENH Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-OIVR1012K9=

CCX OB IVR 10.0 to 12.0 OB IVR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-OIVR1112K9=

CCX OB IVR 11.0 to 12.0 OB IVR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-OIVR8512K9=

CCX OB IVR 8.5 to 12.0 OB IVR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-OIVR9012K9=

CCX OB IVR 9.0 to 12.0 OB IVR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-10-12K9=

CCX PRE 10.0 to 12.0 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-11-12K9=

CCX PRE 11.0 to 12.0 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-3X-12K9=

CCX PRE 3.X to 12.0 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-4X-12K9=

CCX PRE 4.X to 12.0 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-50-12K9=

CCX PRE 5.0 to 12.0 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-60-12K9=

CCX PRE 6.0 to 12.0 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-70-12K9=

CCX PRE 8.0 to 12.0 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-80-12K9=

CCX PRE 8.0 to 12.0 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-85-12K9=

CCX PRE 8.5 to 12.0 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-P-90-12K9=

CCX PRE 9.0 to 12.0 PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-PHA10-12K9=

CCX PRE HA 10.0 HA to 12.0 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-PHA11-12K9=

CCX PRE HA 11.0 HA to 12.0 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-PHA4X-12K9=

CCX PRE HA 4.X HA to 12.0 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-PHA50-12K9=

CCX PRE HA 5.0 HA to 12.0 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-PHA60-12K9=

CCX PRE HA 6.0 HA to 12.0 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-PHA70-12K9=

CCX PRE HA 7.0 HA to 12.0 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-PHA80-12K9=

CCX PRE HA 8.0 HA to 12.0 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-PHA85-12K9=

CCX PRE HA 8.5 HA to 12.0 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-U-PHA90-12K9=

CCX PRE HA 9.0 HA to 12.0 HA PRE Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-12-EHA-PAK

CCX 12.0 EHA UPGRADE PAK

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-12-PHA-PAK

CCX 12.0 PHA UPGRADE PAK

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX10-12U-E-E-S1

10.0 to 12.0 Qty 1 ENH-ENH Seat LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX10-12U-OBIVR

CCX 12.0 UPGRADE - 10.0 to 12.0 Qty 1 OBIVR port

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX10-12U-P-P-S1

10.0 to 12.0 Qty 1 PRE-PRE Seat LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX11-12U-E-E-S1

11.0 to 12.0 Qty 1 ENH-ENH Seat LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX11-12U-OBIVR

CCX 12.0 UPGRADE - 11.0 to 12.0 Qty 1 OBIVR port

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX11-12U-P-P-S1

11.0 to 12.0 Qty 1 PRE-PRE Seat LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX12-12U-E-P-S1

12.0 to 12.0 Qty 1 ENH-PRE Seat LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX3X-12U-E-E-S1

3.0, 3.1 or 3.5 to 12.0 Qty 1 ENH-ENH Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX3X-12U-P-P-S1

3.0, 3.1 or 3.5 to 12.0 Qty 1 PRE-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX4X-12U-E-E-S1

4.X to 12.0 Qty 1 ENH-ENH Seat LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX4X-12U-P-P-S1

4.X to 12.0 Qty 1 PRE-PRE Seat LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX50-12U-E-E-S1

5.0 to 12.0 Qty 1 ENH-ENH Seat LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

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-

CCX50-12U-P-P-S1

5.0 to 12.0 Qty 1 PRE-PRE Seat LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

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-

CCX60-12U-E-E-S1

6.0 to 12.0 Qty 1 ENH-ENH Seat LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX60-12U-P-P-S1

6.0 to 12.0 Qty 1 PRE-PRE Seat LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX70-12U-E-E-S1

7.0 to 12.0 Qty 1 ENH-ENH Seat LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX70-12U-P-P-S1

7.0 to 12.0 Qty 1 PRE-PRE Seat LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX80-12U-E-E-S1

8.0 to 12.0 Qty 1 ENH-ENH Seat LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX80-12U-P-P-S1

8.0 to 12.0 Qty 1 PRE-PRE Seat LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX85-12U-E-E-S1

8.5 to 12.0 Qty 1 ENH-ENH Seat LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

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CCX85-12U-OBIVR

CCX 12.0 UPGRADE - 8.5 to 12.0 Qty 1 OBIVR port

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX85-12U-P-P-S1

8.5 to 12.0 Qty 1 PRE-PRE Seat LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX90-12U-E-E-S1

9.0 to 12.0 Qty 1 ENH-ENH Seat LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX90-12U-OBIVR

CCX 12.0 UPGRADE - 9.0 to 12.0 Qty 1 OBIVR port

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX90-12U-P-P-S1

9.0 to 12.0 Qty 1 PRE-PRE Seat LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

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Product migration options

Existing 12.0 customers can take advantage of new capabilities found in the replacement product, Cisco Unified Contact Center Express 12.5.

Customer are encouraged to migrate to subsequent versions of the product using Cisco Collaboration Flex Plan Contact Center (A-FLEX-CC). The link to the Cisco Collaboration Flex Plan Contact Center Ordering Guide is provided below.
https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/guide-c07-741219.pdf

Alternatively upgrades to release 12.5 are available using Software Support Subscription (SWSS) contract.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

For more information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

 

 

 

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