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Updated:September 13, 2017
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This document describes how to troubleshoot a Unified Contact Center Express (UCCX) integrated with Context Service (CS) where the CS does not show a register button available for context service
Cisco recommends that you have knowledge of these topics:
The information in this document is based on these software versions:
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
When you Log in to the Context Service Management page in Finesse Administration, there can be an error message
Unable to determine the registration status of the system. Please refresh the page to try again.
Step 1. Refresh the page
Step 2. Sign out from Finesse admin page and log back in
Step 3. If the above steps do not resolve the issue, pull fusion-mgmt-connector log from Cisco Unified Real-Time Monitoring Tool (RTMT)
Log may show the following confirming this issue
com.cisco.user.CapabilityNotFoundException: Capability does not exist for user: USER, capability class: class com.cisco.user.AdministratorCapability
You must log in Finesse admin page with the Appadmin user. Register button is not enabled for any user other than the Appadmin user.
Contributed by Cisco Engineers
Edited by Ishan Sambhi and ChandraMouli Vaithiyanathan