- Preface
- Cisco Finesse Desktop Interface
- Common Tasks
- Call-Related Tasks
- Chat and Email Related Tasks
- Supervisor Tasks
- Finesse IP Phone Agent Tasks
- Troubleshooting
- CiscoWebex Experience Management
- Behavior of Adding and Removing Agents to CSQ
- Chat - Customer Experience
- Index
Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 15.0
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
- Updated:
- April 30, 2025
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