Preface

Change History

Change

See

Date

Removal of Cisco Agent Desktop

The following Cisco Agent Desktop related sections have been updated for this version:

Initial release of document for 11.0(1)

Removal of Java Message Service

  • Updated Live Data Reports streaming data source and removed Java Message Service (JMS)

  • Updated Live Data Reports streaming data source and removed Java Message Service (JMS)

Initial release of document for 11.0(1)

About This Guide

The Cisco Unified Contact Center Express Report User Guide describes how to generate Cisco Unified Intelligence Center reports for Cisco Unified Contact Center Express (Unified CCX). This guide also describes how to schedule and visually customize existing stock reports, and create dashboards. In addition, this guide provides answers to a variety of frequently asked questions.

Audience

This document is intended for Unified CCX users who use Cisco Unified Intelligence Center reports to run reports. The user can generate reports, filter data in a report, and schedule a report.

Related Documents

Document or resource

Link

Cisco Unified Contact Center Express Documentation Guide

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_documentation_roadmaps_list.html

Cisco.com site for Unified CCX documentation

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html

Online help files for each report

Available when you generate the report

Troubleshooting tips for Unified CCX

http://docwiki.cisco.com/wiki/Troubleshooting_Unified_Contact_Center_Express

Cisco.com site for Unified Intelligence Center documentation

http://www.cisco.com/en/US/products/ps9755/tsd_products_support_series_home.html

Cisco.com site for Cisco Finesse documentation

http://www.cisco.com/en/US/products/ps11324/tsd_products_support_series_home.html

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