Cisco Unified Contact Center Express 11.6(1)
Product Overview
| Series | Cisco Unified Contact Center Express |
|---|---|
| Overview | Product Overview |
|
This product is supported by Cisco, but is no longer being sold.
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|
| Status |
Not Orderable
EOL Details
|
|---|---|
| Release Date | 03-AUG-2017 |
| End-of-Sale Date | 23-APR-2021 Details |
| End-of-Support Date | 30-APR-2024 Details |
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- Worldwide Support Phone Numbers
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Latest Security Notices
- 27-Oct-2023
- 16-Aug-2023
- 05-Apr-2023
- 01-Mar-2023
- 11-Jan-2023
- 22-Mar-2022
- 27-Aug-2021
- 16-Jun-2021
- 25-May-2021
- 25-May-2021
Document Categories
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Data Sheets and Product Information
Data Sheets
Most Recent
- Cisco Webex Workforce Optimization Data Sheet
- Cisco Collaboration Flex Plan Contact Center Data Sheet
- Cisco Unified Contact Center Express 12.0(1) Data Sheet
- Cisco Unified Contact Center Express Premium 4.5
- Cisco Unified Contact Center Express 8.0
- Cisco Agent Desktop for Cisco Unified Contact Center Express 7.0
- Cisco IPCC Express Features and Specifications 4.0
- Cisco Unified Contact Center Express 7.0
- Cisco IPCC Express - Premium 4.0
- Cisco Agent Desktop for Cisco Unified Contact Center Express 5.0
- Cisco Unified Contact Center Express 5.0
- Cisco Unified Contact Center Express 8.5
- Cisco Unified Contact Center Express Standard 4.5
- Cisco IPCC Express - Standard 4.0
- Cisco Unified Contact Center Express 6.0
View all documentation of this type
End-of-Life and End-of-Sale Notices
Most Recent
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x
- End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization
- End-of-Sale and End-of-Life Announcement for the Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.0
- EoS and EoL Announcement for the Cisco IPCC Express Edition 3.1
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.5(1) - Part 1
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 5.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 6.0
View all documentation of this type
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Security Notices
Field Notices
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- Field Notice: FN - 72236 - Unified Contact Center Express (UCCX) Release 11.6.2 ES07 Is Not a Cumulative Release - Software Upgrade Recommended
- Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70182 - Unified Contact Center Express Database Primaryship Changes After Connection Pool Runs Out of Connections to DataSource - Software Upgrade Recommended
Cisco Unified Contact Center Express 11.6(1)
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- Field Notice: FN - 62953 - Unified Contact Center Express (CCX) Will Not Start After Cisco Security Agent (CSA) is Installed on HP MCS with OS 2003
Cisco Unified Contact Center Express 6.0
- Field Notice: FN74057 - Cisco Unified Contact Center Express Database Service May Fail Due to Increasing Database Connections - Software Upgrade Recommended
- Field Notice: FN - 62880 - New Zealand Daylight Savings Time Policy Changes Effective September 2007 - For Cisco Unified Contact Center Express (Unified CCX)
- Field Notice: *Expired* FN - 28275 - New Install of Cisco IP Contact Center (IPCC) Express or IP/IVR 3.1(2) Fails to Display The AppAdmin Screen on The New MCS Servers
- Field Notice: *Expired* FN - 27035 - Integrated Contact Distribution (ICD) Agents Stuck in RESERVED State With IP Contact Center (IPCC) Express
Security Advisories, Responses and Notices
Most Recent
- Cisco Unified Contact Center Express Finesse Portal Web Cache Poisoning Vulnerability
- Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Finesse Open Redirect Vulnerability
- Cisco Finesse Cross-Site Scripting Vulnerabilities
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Unified Contact Center Express Improper API Authorization Vulnerability
- Cisco Unified Contact Center Express Remote Code Execution Vulnerability
- Cisco Unified Contact Center Express Privilege Escalation Vulnerability
- Cisco Unified Contact Center Express HTTP Response Splitting Vulnerability
- Cisco Unified Contact Center Express Request Processing Server-Side Request Forgery Vulnerability
- Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability
- Cisco Unified Intelligence Center Remote File Injection Vulnerability
View all documentation of this type
Release and Compatibility
Compatibility Information
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- Unified CCX Software Compatibility Matrix for 11.6(1)
Cisco Unified Contact Center Express 11.6(1)
Release Notes
- Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1)
Cisco Unified Contact Center Express 11.6(1)
- Cisco Unified Contact Center Express Engineering Specials (ES) Information
Release Notes for Service Releases
Reference
Documentation Roadmaps
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- Cisco Unified Contact Center Express Documentation Guide, Release 11.6(1)
Cisco Unified Contact Center Express 11.6(1)
Licensing Information
- Open Source Used In Cisco Unified Contact Center Express 12.0(1) (PDF - 14 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.6(1) (PDF - 13 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.5(1) (PDF - 16 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.0(1) (PDF - 25 MB)
- Open Source Used In Cisco Finesse, Release 10.6(1) (PDF - 2 MB)
- Open Source Used In Unified CCX and Unified IP-IVR, Release 10.6(1) (PDF - 4 MB)
- Open Source Used In Unified Contact Center Express, Release 10.5(1) (PDF - 6 MB)
- Open Source Used In Unified Contact Center Express, Release 10.0(1) (PDF - 6 MB)
Cisco Unified Contact Center Express
Technical References
- Cisco Unified Contact Center Express Bandwidth Calculator, Release 11.6(1) (XLSX - 89 KB)
- Cisco Unified Contact Center Express Database Schema Guide, Release 11.6(1)
- Cisco Unified Contact Center Express Report Developer Guide, Release 11.6(1)
Cisco Unified Contact Center Express 11.6(1)
Design
Design Guides
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- Solution Design Guide for Cisco Unified Contact Center Express, Release 11.6(1)
Cisco Unified Contact Center Express 11.6(1)
- Cisco Unified Contact Center Express Script Repository (ZIP - 30 MB)
Design TechNotes
- Extract XML Data with the Extract XML Document Data Step
Operating System / Application
Install and Upgrade
Install and Upgrade Guides
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- Cisco Unified CCX Getting Started with IP IVR Guide, Release 11.6(1)
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 11.6(1)
Cisco Unified Contact Center Express 11.6(1)
Install and Upgrade TechNotes
- IPCC Express CRA Editor Displays Blank Palette at Launch
Customer Response Solution (Applications/CRS/CRA/ICD)
- Use Cisco CRS Clients with Microsoft Windows XP SP2
Operating System / Application
Configuration
Configuration Examples and TechNotes
Most Recent
- Configure UCCX Solution Certificate Management
- Configure Outbound Dialer for UCCX Agent Based Progressive
- Configure CUIC Historical Report Gadgets in Cisco Finesse using 3rd Party Gadget
- Configure Unified Contact Center Express Calendar Management
- Configure CUIC Report Default View and Thresholds
- Configure UCCX Smart Licensing-Direct Model
- Configure Agent's Shared Extension On UCCX
- Webex Experience Management Integration with Contact Center Express
- Configure Extend and Connect Feature for UCCX
- Configure Custom Script for CallBack Feature in UCCX
- Enhanced Packet Capture on All VOS Appliance Models
- Configure Post Call Treatment on Cisco Unified Contact Center Express (UCCX) 11.0(1) or Later
- Integration of SocialMiner with Gmail on UCCX 11.6
- Contact Center SSO with Okta Identity Provider
- Install and Configure the F5 Identity Provider (IdP) for Cisco Identity Service (IdS) to enable SSO
View all documentation of this type
Configuration Guides
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- Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(1)
Cisco Unified Contact Center Express 11.6(1)
Feature Guides
- Cisco Unified Contact Center Express Features Guide, Release 11.6(1)
Cisco Unified Contact Center Express 11.6(1)
Maintain and Operate
End-User Guides
Maintain and Operate Guides
Maintain and Operate TechNotes
Troubleshooting
Support FAQ
- Can the Cisco Agent Desktop Coexist with the Novell Netware Client in a Microsoft Windows OS?
- Change Agent State to "Ready" After Not Answering a Call
- Change the Local Administrator Password on IP IVR Server
- Does Changing the Local Admin Password on Cisco IP ICD Server Cause Problems with the Application?
- Does Cisco CRA Administrator Allow Users to Access Multiple Repositories?
- Historical Reports for IPCC Express FAQ
- How Can I Increase the Number of Rings to the Agent Desktop?
- How Do I Download Cisco IPCC Express Version 3.0(3)?
- How Do I Setup an Enterprise Data Screen Pop?
- How IPCC Express Works with Extension Mobility
- IPCC Express IP/IVR FAQ
- Mobile Supervisor Support FAQ
- Troubleshoot Context Service Gadget not showing a Register button
- What Do the Number of Average Talk Duration and Average Wait Duration Mean in Cisco IP ICD Statistics?
Troubleshooting TechNotes
Most Recent
- Troubleshoot Issue with CCXToCUICEngineSyncFailed Alert
- Troubleshoot CM Telephony Subsystem and Application Manager Service Partial Service Issue
- Use CLI to Collect Unified Contact Center Express Logs
- Troubleshoot Finesse Custom or New Gadgets Issue
- Troubleshoot Apache Log4j Vulnerability in Unified Contact Center Express Solution
- Understand Informix High CPU Utilization
- Finesse Thirdparty Client Integration with SSO
- Understand the Algorithm to Determine Mastership In UCCX Failover Scenarios
- Error While Handling The Input Request Error Message When Configuring CRS
- How to Use the Get Session Info Step on UCCX to Collect the Account Number on an IVR Call
- Troubleshoot Finesse Error "SSLPeerUnverifiedException" for Gadgets Hosted on CA-Signed Servers
- Configure UCCX Custom Call Variable Layouts for Finesse Desktop and FIPPA
- UCCX & SocialMiner: Facebook Messenger Integration and Post Chat Rating Log Analysis
- UCCX & SocialMiner: Bubble Chat and Post Chat Rating Log Analysis
- Troubleshoot RTMT Certificate Errors on Finesse, VVB and UCCX
View all documentation of this type
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