思科工具包桌面软件

产品手册

• Cisco Computer Telephony Integration 08-Aug-2008

生命周期终止和销售终止通知

• End-of-Sale and End-of-Life Announcement for the CTI OS and Cisco Agent Desktop for Cisco Unified Contact Center Enterprise, Cisco Unified Contact Center Hosted, Hosted Collaboration Solution for Contact Center, and Packaged CCE 16-Jan-2015
• End of Sale and End of Life for ICM Enterprise/Hosted and IPCC Enterprise/Hosted Release 5.0 16-Sep-2014
• EoS and EoL for Cisco Unified CCE 6.0 and Unified ICM Enterprise Release 6.0 26-Apr-2011
• EoS and EoL for the Cisco Computer Telephony Integration Object Server 5.0 / 5.1 30-May-2006
• Addendum to EoS and EoL Announcement for Cisco Customer Contact Releases including Cisco Agent Desktop 4.4 and Earlier Releases 21-Feb-2006

问题信息通告（Field Notice）

• Field Notice: FN - 63291 - Cisco Computer Telephony Integration Object Server (CTIOS) CTIOS Server Assertions - Software Upgrade Recommended 13-Oct-2017
• Field Notice: Cisco Hosted and Enterprise Intelligent Contact Center - Applying Microsoft's Windows XP SP2 on Contact Center CTI OS Desktop Products Will Adversely Affect System Operation 01-Nov-2004
• Intelligent Contact Manager, CTIOS Memory Leak 24-Sep-2003

安全公告、响应和通知

• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015

兼容性信息

• Cisco Agent Desktop for Unified CCX 8.0(x) and CCE 8.0(x) - Features by Package 04-Apr-2010

版本说明

• Release Notes for Cisco CTI OS Software Release 7.2(1) (Updated January 3, 2008) 03-Jan-2008 (PDF - 688 KB)
• Release Notes for Cisco CTI OS Software Release 7.1(1) 01-Sep-2006 (PDF - 485 KB)
• Release Notes for Cisco CTI OS Software Release 7.0(0) 18-Nov-2005 (PDF - 538 KB)
• Release Notes for Cisco CTI OS Software Release 6.0(0) 29-Jun-2007 (PDF - 444 KB)
• Release Notes for Cisco CTI OS, Release 8.0(1) 29-Nov-2010 (PDF - 236 KB)
• Release Notes for Cisco CTI OS, Release 7.5(1) 25-Apr-2011 (PDF - 866 KB)

许可信息

• Open Source Licensing Information for Cisco CTI OS 29-Feb-2008 (PDF - 47 KB)

技术参考

• CTI OS Bandwidth Calculator 01-Jul-2010
• cti_server_message_reference_guide.book 13-Mar-2014 (PDF - 2 MB)

安装和升级指南

• CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) 11-Jun-2007 (PDF - 3 MB)
• CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) 05-Jul-2006 (PDF - 3 MB)
• CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 29-Dec-2005 (PDF - 1 MB)
• CTI OS System Manager's Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1a) 17-Aug-2011 (PDF - 4 MB)
• CTI OS System Manager's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 09-Aug-2010 (PDF - 4 MB)
• Cisco ICM Software Release 6.0(0) CTI OS System Manager's Guide 29-Jun-2007 (PDF - 2 MB)

配置示例和技术说明

• BA拨号不能连接CTI服务器- NIC约束命令 16-Sep-2005
• 代理名称或技能组的动态更改没出现在CTIOS代理Desktop/IPCC Supervisor Desktop的标题栏中 24-Jan-2005
• 记录到Cisco Supervisor Desktop里失效- Supervisor Desktop ID，不用小组 22-Jun-2011
• 调试Cisco Agent Desktop的推荐基本级别 27-Jun-2006

配置指南

• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Service Environment, Release 8.5(x) 10-Jul-2011 (PDF - 1 MB)
• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server Environment 21-Nov-2005 (PDF - 2 MB)
• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment for Cisco Unified Contact Center Enterprise 01-Mar-2010 (PDF - 2 MB)
• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment, Release 7.5(1) 23-Jul-2008 (PDF - 2 MB)
• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment, Release 7.1(1) 25-Sep-2006 (PDF - 2 MB)

功能指南

• CTI Product Description Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) 05-Jul-2006 (PDF - 740 KB)
• CTI Product Description Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 29-Jul-2005 (PDF - 535 KB)
• CTI Product Description Guide for Cisco Unified Contact Center Enterprise, Release 8.5(1) 20-Dec-2010 (PDF - 736 KB)
• CTI Product Description Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1) 17-Mar-2010 (PDF - 1 MB)
• Cisco ICM Software Release 6.0(0) CTI Product Description 29-Jun-2007 (PDF - 1 MB)

编程指南

思科工具包桌面软件

• Cisco ICM Software Release 4.6 CTI OS Developer's Guide 03-Aug-2007 (PDF - 2 MB)
• Cisco ICM Software Release 4.6.2 CTI OS Developer's Guide 03-Aug-2007 (PDF - 4 MB)
• Cisco ICM Software Release 4.6.1 CTI OS Developer's Guide 03-Aug-2007 (PDF - 3 MB)

最终用户指南

• CTI OS Agent Desktop User Guide for Cisco ICM/IPCC Enterprise & Hosted Editions , Release 7.0(0) 29-Jul-2005 (PDF - 636 KB)
• CTI OS Agent Desktop User Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1) 21-Oct-2010 (PDF - 2 MB)
• CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise & Hosted, Release 7.2(1) 11-Jun-2007 (PDF - 1 MB)
• CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise & Hosted, Release 7.1(1) 05-Jul-2006 (PDF - 1 MB)
• CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted 16-Jul-2014
• CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 22-Jul-2008 (PDF - 1 MB)
• CTI OS Agent Desktop and Supervisor User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 8.5(1) 20-Dec-2010 (PDF - 859 KB)
• CTI OS Supervisor Desktop User Guide for Cisco IPCC Enterprise Edition, Release 7.0(0) 29-Jul-2005 (PDF - 591 KB)
• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 7.5(1) 22-Jul-2008 (PDF - 1 MB)
• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted, Release 7.2(1) 11-Jun-2007 (PDF - 1 MB)
• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted, Release 7.1(1) 05-Jul-2006 (PDF - 1 MB)
• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1) 21-Oct-2010 (PDF - 1 MB)
• Cisco ICM Software Release 6.0(0) CTI OS Agent Desktop User Guide 29-Jun-2007 (PDF - 1 MB)
• Cisco ICM Software Release 6.0(0) CTI OS Supervisor Desktop for IPCC Enterprise User Guide 29-Jun-2007 (PDF - 1 MB)

维护和操作技术说明

• 在IOS版本15.1(2)T的欺骗预防功能 29-Jul-2010
• 查看代理程序被记录到CTI OS边 19-Jun-2013

故障排除指南

• CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) 11-Jun-2007 (PDF - 1 MB)
• CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) 05-Jul-2006 (PDF - 831 KB)
• CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 29-Jul-2005 (PDF - 630 KB)
• CTI OS Troubleshooting Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 22-Jul-2008 (PDF - 1 MB)
• Cisco ICM Software Release 6.0(0) CTI OS Troubleshooting Guide 29-Jun-2007 (PDF - 863 KB)

故障排除技术说明

• CTIOS客户端快捷方式自动最小化 01-May-2014
• UCCE CTIOS服务器专用的字节 11-Jul-2016
• 在IOS版本15.1(2)T的欺骗预防功能 29-Jul-2010
• 排除IPCC登录失败故障：CF_Generic_Unspecified_Rejection 25-Oct-2006
• 查看代理程序被记录到CTI OS边 19-Jun-2013
• 设置和收集UCCE跟踪日志 03-Jan-2018
• 调试Cisco Agent Desktop的推荐基本级别 27-Jun-2006