Cisco Catalyst 9800 Series Wireless Controller Software Configuration Guide, Cisco IOS XE 26.1.x

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Cisco Catalyst 9800 Series Wireless Controller Software Configuration Guide, Cisco IOS XE 26.1.x

Cisco Support Assistant

Updated: April 10, 2026

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Introduces the Cisco Support Assistant, explaining its integrated support capabilities and how it assists with troubleshooting, diagnostics, and streamlining case resolution.

Cisco Support Assistant (CSA) is an in-product support tool that

  • provides built-in integration of Cisco Support Assistant Extension (CSAE) into the controller GUI without the need for installation of a Chrome browser extension (CSA Embed)

  • integrates Cisco Technical Assistance Center (TAC) support functions directly into the GUI, and

  • enables easy and quick access to Cisco support without leaving the GUI.

CSA Embed is the built-in integration of the Cisco Support Assistant Extension (CSAE) within the controller, that does not require installation of the Chrome browser extension.

Feature History

Feature Name

Release

Description

Cisco support assistant integration to WLC GUI

Cisco IOS XE 17.18.2

This feature integrates the Cisco Support Assistant (CSA) directly within the controller GUI. You can now open TAC cases, upload logs, record screens, and access contextual help directly from within the controller interface, and without installing the Chrome browser extension. You can find a feature demonstration here.

Supported features

  1. Case Open: Provides an intuitive, context-aware interface for customers to open TAC cases directly from the GUI. You can attach relevant logs and files easily, ensuring faster case resolution with minimal manual steps.

  2. Screen Recording: Allows your to record on-screen activities to demonstrate issues visually during case submission. These recordings help TAC engineers quickly understand the problem context, leading to more efficient troubleshooting.

  3. File Upload: Simplifies the process of uploading diagnostic files and configuration logs to Cisco TAC. Secure file transfer is integrated directly within the GUI. This makes it easy to share your files while maintaining compliance and privacy standards.

  4. Smart Tooltips: Provides contextual guidance throughout the GUI by displaying helpful hints, quick links to Cisco documentation, and troubleshooting insights. This increases your self-service capabilities and reduces your need to contact support.

  5. Wireless Compatibility Assistant: Integrates the wireless compatibility assistant to the Access Point Monitoring and Configuration controller GUI window to enable self-service for wireless configuration, compatibility, best practices, and feature-related questions.

For a demonstration of the supported features, see here.

Note

Use CSA Embed in English for the best experience. Some CSA features may not work properly in local languages or on certain pages.

Enable CSA Embed

You can enable or disable the CSA Embed feature from the settings menu (gear icon) on the top right corner of the GUI by toggling the Cisco Support Assistant option.