Installation Task Maps
Unified CCE System Configuration for Outbound Option
The following table lists the steps required to set up your Unified CCE system to handle the optional Outbound Option components.
Step |
Task |
See |
---|---|---|
1 |
Configure the Unified CCE PG. |
Configure the PG |
2 |
Configure the Dialer component. |
Configure Dialer Component |
3 |
Configure the port map. |
Configure Port Map |
4 |
Create a Network VRU. |
Create a Network VRU |
5 |
Configure the Media Routing PG. |
Configure Media Routing PG (MR PG) |
6 |
Configure a skill group. |
Configure Skill Group |
7 |
Create a dialed number. |
Create Dialed Number |
8 |
Create a translation route to a VRU. |
Unified CCE Documentation |
9 |
Configure system options. |
Configure System Options |
10 |
Enable ECC variables. |
Enable Expanded Call Variables |
11 |
Enable packet capture. |
Packet Capture for Troubleshooting |
Software Installation and Database Creation
In the next phase, you install the Outbound Option component software and create its database. The following table lists the steps that comprise software installation and database creation.
Step |
Task |
See the topic that describes |
---|---|---|
1 |
Install the Outbound Option private database on the Logger platform. |
How to create an Outbound Option private database. |
2 |
Install the Dialer component on the PG platform. |
Install Dialer Component on the PG Platform |
4 |
Install the MR PG on the PG platform. |
How to install the MR PG on the PG platform. |