About Integrating Applications
The chapters in this part describe how to extend the functionality of your system by integrating applications. You can add various functions such as voicemail, contact center features, rich conferencing, or features to monitor the health of your system. Some applications, such as the Cisco Unified Real-Time Monitoring Tool, are built into your system and can be downloaded from the administration interface. Other applications, such as Cisco Jabber or Cisco Unified Contact Center Express, are external to your system and can be configured to interoperate with Cisco Unified Communications Manager.