The Self-Provisioning feature helps you provision phones for your network by giving end users the ability to provision their own phones without contacting an administrator. If the system is configured for self-provisioning, and an individual end user is enabled for self-provisioning, then end user can provision a new phone by plugging the phone into the network and follow the specified few prompts. Cisco Unified Communications Manager configures the phone and the phone line by applying pre-configured templates.
Self-provisioning can be used either by administrators to provision phones on behalf of their end users, or end users can use self-provisioning to provision their own phones.
Self-provisioning is supported whether the cluster security setting is nonsecure or mixed mode.
You can configure self-provisioning in one of two modes:
Secure mode—In secure mode, users or administrators must be authenticated in order to access self-provisioning. End users can be authenticated against their password or PIN. Administrators can enter a pre-configured authentication code.
Non-secure mode—In non-secure mode, users or administrators can enter their user ID, or a self-provisioning ID, in order to associate the phone to a user account. Non-secure mode is not recommended for day-to-day use.
Configuration through Universal Line and Device Templates
Self-provisioning uses the universal line template and universal device template configurations to configure provisioned phones and phone lines for an end user. When a user provisions their own phone, the system references the user profile for that user and applies the associated universal line template to the provisioned phone line and the universal device template to the provisioned phone.
When the feature is configured, you can provision a phone by doing the following:
Plug the phone into the network.
Dial the self-provisioning IVR extension.
Follow the prompts to configure the phone, and associate the phone to an end user. Depending on how you have configured self-provisioning, the end user may to enter the user password, PIN, or an administrative authentication code.
If you are provisioning a large number of phones on behalf of your end users, configure a speed dial on the universal device template that forwards to the self-provisioning IVR extension.