Call Pickup Overview
The Call Pickup feature allows users to answer calls that come in on a directory number other than their own.
Group Call Pickup Overview
The Group Call Pickup feature allows users to pick up incoming calls in another group. Users must dial the appropriate call pickup group number when this feature is activated from a Cisco Unified IP Phone. Use the softkey, GPickUp, for this type of call pickup. When the user invokes the Group Call Pickup phone feature while multiple calls are incoming to a pickup group, the user gets connected to the incoming call that has been ringing the longest. Depending on the phone model, the users can either use the Group Pickup programmable feature button or the Group Pickup softkey to pick up an incoming call. If Auto Group Call Pickup is not enabled, the user must press the GPickUp softkey, dial the group number of another pickup group, and answer the call to make the connection.
Other Group Pickup Overview
The Other Group Pickup feature allows users to pick up incoming calls in a group that is associated with their own group. The Cisco Unified Communications Manager automatically searches for the incoming call in the associated groups to make the call connection when the user activates this feature from a Cisco Unified IP Phone. Users use the softkey, OPickUp, for this type of call pickup. If Auto Other Group Pickup is not enabled, the user must press the softkeys, OPickUp and Answer, to make the call connection. Depending on the phone model, the users can either use the Call Pickup programmable feature button or the Call Pickup softkey to pick up an incoming call.
When more than one associated group exists, the first associated group has the highest the priority of answering calls for the associated group. For example, groups A, B, and C associate with group X, the group A has the highest priority and the group C has the lowest priority of answering calls. The group X picks up incoming call in group A, though a call may have come in earlier in group C than the incoming call in group A.
The longest alerting call (longest ringing time) gets picked up first if multiple incoming calls occur in that group. For other group call pickup, priority takes precedence over the ringing time if multiple associated pickup groups are configured.
Directed Call Pickup Overview
The Directed Call Pickup feature allows a user to pick up a ringing call on a DN directly by pressing the GPickUp or Group Pickup softkeys and entering the directory number of the device that is ringing. If Auto Directed Call Pickup is not enabled, the user must press the GPickUp softkey, dial the DN of the ringing phone, and answer the call that will now ring on the user phone to make the connection. Cisco Unified Communications Manager uses the associated group mechanism to control the privilege of a user who wants to pick up an incoming call by using Directed Call Pickup. The associated group of a user specifies one or more call pickup groups that are associated to the pickup group to which the user belongs.
If a user wants to pick up a ringing call from a DN directly, the associated groups of the user must contain the pickup group to which the DN belongs. If two users belong to two different call pickup groups and the associated groups of the users do not contain the call pickup group of the other user, the users cannot invoke Directed Call Pickup to pick up calls from each other.
When the user invokes the Directed Call Pickup feature and enters a DN to pick up an incoming call, the user connects to the call that is incoming to the specified phone whether or not the call is the longest ringing call in the call pickup group to which the DN belongs. If multiple calls are ringing on a particular DN and the user invokes Directed Call Pickup to pick up a call from the DN, the user connects to the incoming call that has been ringing the specified DN the longest.
BLF Call Pickup Overview
The BLF Call Pickup feature allows Cisco Unified Communications Manager to notify a phone user when a call is waiting to be picked up from a BLF DN. The BLF call pickup initiator (the phone that picks up the call) is selected as the next available line or as a specified line. To use a specified line, the line must remain off hook before the BLF SD button is pressed. You can configure a hunt list member DN as the BLF DN to allow an incoming call to a hunt list member to be picked up by the BLF call pickup initiator. The incoming call on the hunt list member can come from the hunt list or be a directed call. The behavior in each case depends on how you configure call pickup for the hunt list member DN, the BLF DN, and the hunt pilot number. When a Call Pickup occurs with the service parameter Auto Call Pickup Enabled set to false, the phone must remain off hook or the user must press the answer key to pick up the call.
- Idle—Indicates that no call exists on the BLF DN.
- Busy—Indicates that at least one active call exists on the BLF DN, but no alerts exist.
- Alert— Indicates by flashing that at least one incoming call exists on the BLF DN.
When there is an incoming call to the BLF DN, the BLF SD button flashes on the BLF call pickup initiator phone to indicate that an incoming call to the BLF DN exists. If Auto Call Pickup is configured, the user presses the BLF SD button on the call pickup initiator phone to pick up the incoming call. If auto call pickup is not configured, the phone must remain off hook, or the user must press the answer key to pick up the call.