Cisco Unity Connection allows you to deliver SMTP-based HTML notifications for a new voice message to the end users. These notifications can be sent via SMTP as an HTML format embedded in the email. The administrator can assign a template to the users or allow users to select a template. The users get the flexibility to receive the HTML notifications that can include customized icons, header, and footer along with the link to access Cisco Unity Connection Mini Web Inbox
The users can get the notifications based on the following notification template types:
- Template with the HTML text and links to Connection Mini Web Inbox
- Template with customized icons, message status - MWI, Message State
- Templates can include text/images for header, footer, logo etc
Connection Mini Web Inbox is a player that allows user to play the voice messages over computer or mobile devices/tablets. With Connection Mini Web Inbox, user can play, reply, reply all, forward, or delete the voice messages using a phone or a computer. To access the Mini Web Inbox, you must click the links as displayed in the email notification.
The HTML notifications on the computer and mobile support both non plug-in based Web email clients and desktop email clients, like Microsoft Outlook and IBM Lotus Notes.
On mobile, Connection Mini Web Inbox is supported via telephone record and playback (TRAP) connections on all native browsers for IPhone. It is recommended to access the HTML notifications and launch Connection Mini Web Inbox only through the native browsers of mobile devices. Any email clients or other Web browsers are not recommended for use.
Preferably, the Connection Mini Web Inbox must always be opened from a notification email as it takes certain URL parameters.
To access the Connection Mini Web Inbox, you must be on the corporate network or connected via Virtual Private Network (VPN) to the corporate network. The email notification content including the MWI status, message status, and custom graphics, will be visible through the authentication and/or non-authentication mode when the user is on the corporate network or connected to it using the VPN.
Connection Mini Web Inbox Support for the IPv6 and IPv4 Modes
The SMTP outbound
proxy is supported over IPv4 mode only. Therefore, Cisco Unity Connection will
send HTML notifications to an Email server over SMTP in IPv4 mode only. The
administrator must ensure that the HTML notifications are working over IPv4.
The administrator and
the users can receive the notifications and play the voice messages on
supported email clients on both the IPV4 mode and the IPv6 mode. The Connection
Mini Web Inbox URLs sent over as HTML email, can be opened in either the IPv6
mode or the IPv4 mode depending upon the DNS entry configured in DNS Server to
resolve Cisco Unity Connection in either IPv6 and IPv4.
The following screen
capture displays the Connection Mini Inbox on computer:
If you are using
local computer to play secure messages or have selected the
Messaging field on the
Service page of the Cisco Unity Connection Administration, you will get a
warning message as “You must play such voice message using the phone playback
and record functionality”.
The following screen
capture displays the Connection Mini Inbox on mobile:
If you change the
mobile view from portrait to landscape, you must restore the Connection Mini
Web Inbox window by double tapping on it in order to get the full view of the
Mini Web Inbox.
Must Haves for Connection Mini Web Inbox
||Related Topics and Documentation
||Ensure that you have read Compatibility Matrix for Connection
Mini Web Inbox and have required browser and platform.
||Make sure the signed SSL certificates are installed to access
the voice message via Connection Mini Web Inbox.
|| For more information on how to configure the trusted
certificate on Cisco Unity Connection, refer to the
Cisco Unity Connection Administration, Cisco PCA, and IMAP Email Client Access
to Cisco Unity Connection 10.x” chapter of the System Administration
Guide for Cisco Unity Connection Release 10.x, available at
|| Make sure the user workstation is configured to access
Connection mini Web Inbox.
||For more information on how to configure the Connection Mini Web
Inbox, refer to the
“Configuring Cisco Unity Connection
10.x for Cisco Unity Connection Mini Web Inbox” section of the “Configuring
an Email Account to Access Cisco Unity Connection 10.x Voice Messages”
chapter of the User Workstation Setup Guide for Cisco Unity Connection 10.x,
||You must perform the following steps in Internet Explorer to get
the view of updated Connection Mini Web Inbox:
Internet Explorer and then go to
Internet Options under the
Browsing History section, click
Temporary Internet Files and History Settings window, select
time I visit the webpage option given under the
the newer version of stored pages section.
||If you are clicking
Recording in the Connection Mini Web Inbox for the first time while
replying or forwarding a message, the
Player Settings window gets displayed. Perform the following steps:
Allow in the
Flash Player Settings window for privacy settings.
Remember in the
Flash Player Settings window to remember these privacy settings and not
getting the prompt for the Adobe Flash Player settings again.
Close to close the
Flash Player Settings window.