The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
EOL12803 - Amended
Cisco announces the end-of-sale and end-of-life dates for the Cisco Unity Connection 10.5. The last day to order the affected product(s) is July 2, 2019. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Table 1. End-of-life milestones and dates for the Cisco Unity Connection 10.5
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
January 1, 2019 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
July 2, 2019 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
September 30, 2019 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
July 1, 2020 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
July 1, 2020 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
September 27, 2021 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
July 31, 2022 |
In response to the worldwide COVID-19 pandemic, Cisco Engineering is providing a limited extension to End of Software Maintenance for version 10.5 from Jul 1, 2020 until Oct 1, 2020 , to help Customers continue use their existing servers and plan for an upgrade. For more details refer: https://www.cisco.com/c/en/us/products/unified-communications/unified-communications-manager-callmanager/limited-extension-of-software-maintance-support-for-cucm-10-5-release.html.
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| MIG-UCXN-BAS-9TO10 |
Upgrade from Unity Cxn Basic 9.x to 10.x |
UPG-UCXN10TO11-BAS |
Upgrade UnityCxn 10.x to UnityCxn 11.x - Basic user |
- |
| MIG-UCXN-ENH-9TO10 |
Upgrade from Unity Cxn Enhanced 9.x to 10.x |
UPG-UCXN10TO11-ENH |
Upgrade UnityCxn 10.x to UnityCxn 11.x - Enhanced user |
- |
| MIG-UCXN10-BAS2ENH |
One Unity Connection 10.x Bas to Enh Upgrade User |
MIG-UCXN11-BAS2ENH |
One Unity Connection 11.x Bas to Enh Upgrade User |
- |
| MIG-UCXN10-USR |
Unity Cxn 2.x or later to Unity Cxn 10.x Users |
UPG-UCXN11-USR |
Upgrade Unity 4.x or later or UnityCxn 1.x to UnityCxn 11.x |
- |
| MIG-UTY2CUC10-USR |
Mig Unity 4.x or later/Unity Cxn 1.x to Unity Cxn 10.x Users |
UPG-UTY2CUC11-USR |
Upgrade Unity 4.x or later or UnityCxn 1.x to UnityCxn 11.x |
- |
| R-UCXN10-VUP-XU-K9 |
Migration from Unity 4.x or Unity Cxn 1.x to Unity Cxn 10.x |
L-UCXN11-LIC-UPG |
Unity Connection 11.x, SW Feature License Add-ons |
- |
| R-UNITYCN10-K9 |
Unity Connection 10.x Software |
R-UNITYCN11-K9 |
Unity Connection 11.x Software |
- |
| R-UNITYCN10-K9-LAB |
Unity Connection 10.x Lab Software Bundle |
R-UNITYCN11-K9-LAB |
Unity Connection 11.x Lab Software Bundle |
- |
| R-UNITYCN10-VUP-K9 |
Migration from Unity 4.x or Unity Cxn 1.x to Unity Cxn 10.x |
L-UCXN11-LIC-UPG |
Unity Connection 11.x, SW Feature License Add-ons |
- |
| R-UNITYCN10-XU-K9 |
Unity Connection 10.x Software - Export Unrestricted |
R-UNITYCN11-XU-K9 |
Unity Connection 11.x Software - Export Unrestricted |
- |
| UCXN-9TO10-SW-K9= |
Unity Connection 9.x to 10.x Upgrade SW Kit |
UCXN-9TO11-SW-K9= |
Unity Connection 9.x-10.x to 11.x Upgrade SW Kit |
- |
| UCXN-BAS-9TO10-UP= |
Upgrade from Unity Cxn Basic 9.x to 10.x |
UCXN-BAS-9TO11-UP= |
Upgrade from Unity Cxn Basic 9.x-10.x to 11.x |
- |
| UCXN-BAS-9TO10-UPG |
Upgrade from Unity Cxn Basic 9.x to 10.x |
UCXN-BAS-9TO11-UPG |
Upgrade from Unity Cxn Basic 9.x-10.x to 11.x |
- |
| UCXN-ENH-9TO10-UP= |
Upgrade from Unity Cxn Enhanced 9.x to 10.x |
UCXN-ENH-9TO11-UP= |
Upgrade from Unity Cxn Enhanced 9.x-10.x to 11.x |
- |
| UCXN-ENH-9TO10-UPG |
Upgrade from Unity Cxn Enhanced 9.x to 10.x |
UCXN-ENH-9TO11-UPG |
Upgrade from Unity Cxn Enhanced 9.x-10.x to 11.x |
- |
| UCXN-SC-9TO10-UPG |
Upgrade from Unity Cxn Speech Connect 9.x to 10.x |
UCXN-SC-9TO11-UPG |
Upgrade from Unity Cxn Speech Connect 9.x-10.x to 11.x |
- |
| UCXN10-UTYMIG-K9= |
Upg/Mig from Unity Cxn 1.x/Unity 4.x or later to Unity Cxn 9 |
UCXN11-UTYMIG-K9= |
Upg/Mig from Unity Cxn 1.x/Unity 4.x - 8.x to Unity Cxn 11x |
- |
| UCXN10-VER-UPG-K9= |
Upgrade from Unity Cxn 2.x or later to Unity Connection 10.x |
UCXN11-VER-UPG-K9= |
Upgrade from Unity Cxn 2.x - 8.x to Unity Connection 11.x |
- |
| UCXN10-VUP-XU-K9 |
Migration from Unity 4.x or Unity Cxn 1.x to Unity Cxn 10.x |
L-UCXN11-LIC-UPG |
Unity Connection 11.x, SW Feature License Add-ons |
- |
| UCXN9TO10SW-XU-K9= |
Unity Connection 9.x to 10.x Upgrade SW Kit-Exp Unrestrict |
UCXN9TO11SW-XU-K9= |
Unity Connection 9.x-10.x to 11.x Upgrade SW Kit-Exp XU |
- |
| UNCN10-MIG-XU-K9= |
Unity Connection 10.x Migration - Export Unrestricted |
UNCN11-MIG-XU-K9= |
Mig from Unity Cxn 1.x/Unity 4.x - 8.x to Unity Cxn 11x XU |
- |
| UNCN10-UPG-XU-K9= |
Unity Connection 10.x Upgrade - Export Unrestricted |
UNCN11-UPG-XU-K9= |
Upgrade from Unity Cxn 2.x - 8.x to Unity Connection 11.x XU |
- |
| UNITYCN10-K9 |
Unity Connection 10.x Software |
UNITYCN11-K9 |
Unity Connection 11.x Software |
- |
| UNITYCN10-LAB-USR |
Unity Connection 10.x Lab User |
UNITYCN11-LAB-USR |
Unity Connection 11.x Lab User |
- |
| UNITYCN10-MIG-USR |
Migrate From Unity or Unity Cxn 1.x to Unity Cxn 10.x Users |
UNITYCN11-MIG-USR |
Migrate From Unity to Unity Cxn 11.x Users |
- |
| UNITYCN10-VUP-K9 |
Migration from Unity 4.x or Unity Cxn 1.x to Unity Cxn 10.x |
L-UCXN11-LIC-UPG |
Unity Connection 11.x, SW Feature License Add-ons |
- |
| UNITYCN10-VUP-USR |
Unity Cxn 2.x or later to Unity Cxn 10.x Users |
UCXN11-VER-UPG-K9= |
Upgrade from Unity Cxn 2.x - 8.x to Unity Connection 11.x |
- |
| UNITYCN10-XU-K9 |
Unity Connection 10.x Software - Export Unrestricted |
UNITYCN11-XU-K9 |
Unity Connection 11.x Software - Export Unrestricted |
- |
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.