Compatibility Matrix for Cisco Unity Connection

This document describes different combinations of the softwares, such as operating systems and web browsers to access voicemails using various client applications. It also provides the information on different version combination for SCCP, SIP, and video integration of Cisco Unity Connection with Cisco Unified Communications Manager.

Client Compatibility Matrix for Cisco Unity Connetion

This section describes the various combinations of operating systems, client applications, and web browsers installed on user workstations to access Cisco Unity Connection web tools and client applications in all versions of Unity Connection and Cisco Business Edition 6000/ 7000.


Note

Matrices for Unity Connection 14 and Cisco Business Edition 6000/7000

This section provides the compatibility matrices of the different operating systems of Unity Connection 14 and Cisco Business Edition 6000/7000 with the following web applications or clients:

  • Cisco ViewMail for Microsoft Outlook
  • Web Inbox
  • Mini Web Inbox
  • IMAP Clients
  • Messaging Assistant and Personal Call Transfer Rules
  • Cisco Unity Connection Administration

Browser Support for Unity Connection 14

Consider the following points with reference to different Unity Connection applications:

Web Inbox

  • Cisco Unity Connection uses Web Real-Time Communication(Web RTC) to record voice messages using HTML5 in WebInbox.
  • By default, SSL connection for Jetty server is disabled in Unity Connection and SSL is enabled for web browsers. To enable auto refresh functionality in Web Inbox, either the administrator needs to enable Comet Notifications over SSL feature or the end user needs to disable the SSL settings on the browser. To disable the SSL settings on a browser, the end user needs to follow the given steps for specific web browsers:
    • In Internet Explorer, the message Only secure content is displayed, arises when you visit a website that contains mixed content i.e. encrypted https and non-encrypted http on the same web page. On this message window when you select the Show all content button, auto refresh works fine.
    • In Firefox, when you select the security shield in the web address bar and select Disable protection mode, auto refresh works fine.
    • In Chrome, when you select the security shield in the web address bar and select Load unsafe script, auto refresh works fine.

Mini Web Inbox


Note
For more information on Mini Web Inbox, refer to the Quick Start Guide for the Cisco Unity Connection Mini Web Inbox Release 14 available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/quick_start/guide/b_14cucqsgminiinbox.html.

Supported Version Combinations of Operating Systems, Web Browsers, IMAP Clients and ViewMail Applications

Supported Operating System

Supported Browser

IMAP Clients

ViewMail Application (Compatibility with version - 14)

ViewMail Application (Compatibility with version - 12.5(3))
Web Inbox and Mini Web Inbox Cisco Unity Connection Administration, Messaging Assistant and Personal Call Transfer Rules

Windows 10 1

(32-bit and 64-bit)

  • Professional

  • Enterprise
  • Firefox

    • 83

    • 83 ESR

  • Chrome

    • 87

  • Edge 2

    • 87
  • Firefox 3

    • 83

    • 83 ESR

  • Internet Explorer

    • 114
  • Chrome

    • 87

  • Edge

    • 87
  • Outlook

    • 2019

    • 2016

    • 2013

  • Thunderbird

    • 78

    • 78 ESR

  • Outlook Desktop Application 5

    • 20196

    • 2016

    • 2013

  • Outlook Desktop Application 5

    • 20196

    • 2016

    • 2013

Windows 8.1 7

(32-bit and 64-bit)

  • Standard

  • Professional

  • Enterprise

  • Firefox

    • 83

    • 83 ESR

  • Chrome

    • 87

  • Firefox 3

    • 83

    • 83 ESR

  • Internet Explorer

    • 114

  • Chrome

    • 87

  • Outlook

    • 2019

    • 2016

    • 2013

  • Thunderbird

    • 78

    • 78 ESR

  • Outlook Desktop Application 5

    • 2019 6

    • 2016

    • 2013

  • Outlook Desktop Application 5

    • 2019 6

    • 2016

    • 2013

Windows 7

(32-bit and 64-bit)

  • Standard

  • Professional

  • Enterprise

  • Firefox

    • 83

    • 83 ESR

  • Chrome

    • 87

  • Firefox 3

    • 83

    • 83 ESR

  • Internet Explorer

    • 11 4

  • Chrome

    • 87

  • Outlook

    • 2019

    • 2016

    • 2013

  • Thunderbird

    • 78

    • 78 ESR

Not Supported

Not Supported

Mac OS X 11.0.1 (macOS Big Sur)

  • Firefox8

    • 83

    • 83 ESR

  • Safari

    • 14

  • Chrome

    • 87
  • Firefox 3

    • 83

    • 83 ESR

  • Safari9

    • 14

  • Chrome

    • 87

  • Outlook

    • 2016

  • Apple Mail

    • 14

  • Thunderbird

    • 78

    • 78 ESR

Not Supported

Not Supported

Mac OS X 10.15 (macOS Catalina)

  • Firefox 10

    • 83

    • 83 ESR

  • Safari

    • 14

  • Chrome

    • 87
  • Firefox 3

    • 83

    • 83 ESR

  • Safari 9

    • 14

  • Chrome

    • 87

  • Outlook

    • 2016

  • Apple Mail

    • 14

  • Thunderbird

    • 78

    • 78 ESR

Not Supported

Not Supported
1 Windows 10 in the Desktop Mode.
2 For successful audio recording through Windows computer on Edge browser, make sure the trusted certificate of the certification authority is added to the Trusted Root Store of the browser.
3 Firefox does not display any pop-up for muted microphone. Make sure to unmute the microphone while recording with Media Player using computer device.
4 On IE11 browser, recording and playback in Media Player gets reset when you change the volume.
5 The desktop version of outlook is integrated with either Exchange or Office 365 account in backend.
6 “Inline Forward and Reply” functionality for Outlook 2013 and above, is not supported with ViewMail for Outlook.
7 Windows 8.1 in the Desktop Mode.
8 On Mac OS X, computer record and play is not available on Safari and Firefox for Web Inbox and Mini Web Inbox. Only telephone record and play is available.
9 On Mac OS X, Media Player does not support computer as recording device with Safari. For playback using computer device, go to Safari > Preferences > Websites > AutoPlay and make sure that "Allow All Auto Play" option is selected under "When visiting other websites " drop down list.

Supported Version Combinations of Cisco Unity Connection 14, Cisco Unified CM, Cisco Unified CM Session Manager Edition and Cisco Unified CM Express

Cisco Unity Connection Cisco Unified CM/ Cisco Unified CM Session Manager Edition/ Cisco Unified CM Express
14

14, 12.5(1), 12.0(1), 11.5(1)

Matrices for Unity Connection 12.x and Cisco Business Edition 6000/7000

This section provides the compatibility matrices of the different operating systems of Unity Connection 12.x and Cisco Business Edition 6000/7000 with the following web applications or clients:

  • Cisco ViewMail for Microsoft Outlook
  • Web Inbox
  • Mini Web Inbox
  • IMAP Clients
  • Messaging Assistant and Personal Call Transfer Rules
  • Cisco Unity Connection Administration

Browser Support for Unity Connection 12.x

Consider the following points with reference to different Unity Connection applications:

Web Inbox

  • Cisco Unity Connection uses Flash Player for recording voice messages through Web Inbox. However, Adobe has announced end of life for Flash Player. Hence Cisco Unity Connection 12.5(1) Service Update 3 and later, replaces the Flash Player with Web Real-Time Communication(Web RTC) to record voice messages using HTML5 in WebInbox.
  • By default, SSL connection for Jetty server is disabled in Unity Connection and SSL is enabled for web browsers. To enable auto refresh functionality in Web Inbox, either the administrator needs to enable Comet Notifications over SSL feature or the end user needs to disable the SSL settings on the browser. To disable the SSL settings on a browser, the end user needs to follow the given steps for specific web browsers:
    • In Internet Explorer, the message Only secure content is displayed, arises when you visit a website that contains mixed content i.e. encrypted https and non-encrypted http on the same web page. On this message window when you select the Show all content button, auto refresh works fine.
    • In Firefox, when you select the security shield in the web address bar and select Disable protection mode, auto refresh works fine.
    • In Chrome, when you select the security shield in the web address bar and select Load unsafe script, auto refresh works fine.

Mini Web Inbox


Note
For more information on Mini Web Inbox, refer to the Quick Start Guide for the Cisco Unity Connection Mini Web Inbox available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/quick_start/guide/b_12xcucqsgminiinbox.html.

Cisco Unity Connection Administration, Messaging Assistant and Personal Call Transfer Rule

  • With Unity Connection 12.0(1) SU2 and later, Media Player also supports the computer device along with phone to provide the functionality of play, record, upload and download.

Supported Version Combinations of Operating Systems, Web Browsers, IMAP Clients and ViewMail Applications

Supported Operating System

Supported Browser

IMAP Clients

ViewMail Application (Compatibility with version - 12.5(3))

ViewMail Application (Compatibility with version - 12.5(2))
Web Inbox and Mini Web Inbox Cisco Unity Connection Administration, Messaging Assistant and Personal Call Transfer Rules

Windows 10 10

(32-bit and 64-bit)

  • Professional

  • Enterprise
  • Firefox

    • 61

    • 61 ESR

  • Chrome

    • 68

  • Edge 11

    • 42
  • Firefox 12

    • 61

    • 61 ESR

  • Internet Explorer

  • Chrome

    • 68

  • Edge

    • 42
  • Outlook

    • 2016

    • 2013

    • 2010

  • IBM Notes

  • Thunderbird

    • 60

    • 60 ESR

  • Outlook Desktop Application 15

    • 201916

    • 2016

    • 2013

  • Outlook Desktop Application 15

    • 2019 16

    • 2016

    • 2013

Windows 8.1 17

(32-bit and 64-bit)

  • Standard

  • Professional

  • Enterprise

  • Firefox

    • 61

    • 61 ESR

  • Chrome

    • 68

  • Firefox 12

    • 61

    • 61 ESR

  • Internet Explorer

    • 11 13

  • Chrome

    • 68

  • Outlook

    • 2016

    • 2013

    • 2010

  • IBM Notes

    • 9 14

  • Thunderbird

    • 60

    • 60 ESR

  • Outlook Desktop Application 15

    • 2019 16

    • 2016

    • 2013

  • Outlook Desktop Application 15

    • 2019 16

    • 2016

    • 2013

Windows 7

(32-bit and 64-bit)

  • Standard

  • Professional

  • Enterprise

  • Firefox

    • 61

    • 61 ESR

  • Chrome

    • 68

  • Firefox 12

    • 61

    • 61 ESR

  • Internet Explorer

    • 11 13

  • Chrome

    • 68

  • Outlook

    • 2016

    • 2013

    • 2010

  • IBM Notes

    • 9 14

  • Thunderbird

    • 60

    • 60 ESR

Not Supported

  • Outlook Desktop Application 15

    • 2019 16

    • 2016

    • 2013

Mac OS X 10.13 (macOS High Sierra )

  • Firefox18

    • 60

    • 60 ESR

  • Safari

    • 12

  • Chrome

    • 68
  • Firefox 12

    • 60

    • 60 ESR

  • Safari19

    • 12

  • Chrome

    • 68

  • Outlook

    • 2016

  • Apple Mail

    • 11.5

  • Thunderbird

    • 52

    • 52 ESR

Not Supported

Not Supported

Mac OS X 10.12 (macOS Sierra)

  • Firefox 9

    • 60

    • 60 ESR

  • Safari

    • 10

  • Chrome

    • 68

  • Firefox 12

    • 60

    • 60 ESR

  • Safari 19

    • 10

  • Chrome

    • 68

  • Outlook

    • 2016

  • Apple Mail

    • 10.3

  • Thunderbird

    • 60

    • 60 ESR

Not Supported

Not Supported

Mac OS X 10.11 (EI Capitan)

  • Firefox 9

    • 60

    • 60 ESR

  • Safari

    • 10

  • Chrome

    • 68

  • Firefox 12

    • 60

    • 60 ESR

  • Safari 19

    • 10

  • Chrome

    • 68

  • Outlook

    • 2016

  • Apple Mail

    • 10.3

  • Thunderbird

    • 60

    • 60 ESR

Not Supported

Not Supported
10 Windows 10 in the Desktop Mode.
11 For successful audio recording through Windows computer on Edge browser, make sure the trusted certificate of the certification authority is added to the Trusted Root Store of the browser.
12 Firefox does not display any pop-up for muted microphone. Make sure to unmute the microphone while recording with Media Player using computer device.
13 On IE11 browser, recording and playback in Media Player gets reset when you change the volume.
14 IBM Notes 9 with Fix Pack 9 is supported in Unity Connection.
15 The desktop version of outlook is integrated with either Exchange or Office 365 account in backend.
16 “Inline Forward and Reply” functionality for Outlook 2013 and above, is not supported with ViewMail for Outlook.
17 Windows 8.1 in the Desktop Mode.
18 On Mac OS X, computer record and play is not available on Safari and Firefox for Web Inbox and Mini Web Inbox. Only telephone record and play is available.
19 On Mac OS X, Media Player does not support computer as recording device with Safari. For playback using computer device, go to Safari > Preferences > Websites > AutoPlay and make sure that "Allow All Auto Play" option is selected under "When visiting other websites " drop down list.

Supported Version Combinations of Cisco Unity Connection 12.x, Cisco Unified CM, Cisco Unified CM Session Manager Edition and Cisco Unified CM Express

Cisco Unity Connection Cisco Unified CM/ Cisco Unified CM Session Manager Edition/ Cisco Unified CM Express
12.5

12.5(1), 12.0(1), 11.5(1)

Supported Version Combinations of Operating Systems and Web Browsers for Unity Connection 12.5(1) SU3

Table 1. Supported Version Combinations of Operating Systems and Web Browsers for Unity Connection 12.5(1) SU3

Supported Operating System

Supported Browser for Web Inbox and Mini Web Inbox
Window 10

(64-bit)

  • Enterprise

  • Edge

    • 44

  • Chrome

    • 81

  • Firefox

    • 73
Windows 7

(64-bit)

  • Enterprise

  • Edge

    • 44

  • Chrome

    • 81

  • Firefox

    • 73

Mac OS X 10.12.6

  • Edge

    • 44

  • Chrome

    • 81

  • Firefox

    • 73

  • Safari

    • 12

Matrices for Unity Connection 11.x and Cisco Business Edition 6000/7000

This section provides the compatibility matrices of the different operating systems of Unity Connection 11.x and Cisco Business Edition 6000/7000 with the following web applications or clients:

  • Cisco ViewMail for Microsoft Outlook
  • Web Inbox
  • Mini Web Inbox
  • IMAP Clients
  • Messaging Assistant and Personal Call Transfer Rules
  • Cisco Unity Connection Administration

Browser Support for Unity Connection 11.x

Consider the following points with reference to different Unity Connection applications:

Web Inbox

  • Cisco Unity Connection uses Flash Player for recording voice messages through Web Inbox. However, Adobe has announced end of life for Flash Player. Hence Cisco Unity Connection 11.5(1) Service Update 8 and later, replaces the Flash Player with Web Real-Time Communication(Web RTC) to record voice messages using HTML5 in WebInbox.
  • By default, SSL connection for Jetty server is disabled in Unity Connection and SSL is enabled for web browsers. To enable auto refresh functionality in Web Inbox, either the administrator needs to enable Comet Notifications over SSL feature or the end user needs to disable the SSL settings on the browser. To disable the SSL settings on a browser, the end user needs to follow the given steps for specific web browsers:
    • In Internet Explorer, the message Only secure content is displayed, arises when you visit a website that contains mixed content i.e. encrypted https and non-encrypted http on the same web page. On this message window when you select the Show all content button, auto refresh works fine.
    • In Firefox, when you select the security shield in the web address bar and select Disable protection mode, auto refresh works fine.
    • In Chrome, when you select the security shield in the web address bar and select Load unsafe script, auto refresh works fine.

Mini Web Inbox


Note
For more information on Mini Web Inbox, refer to the Quick Start Guide for the Cisco Unity Connection Mini Web Inbox available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/quick_start/guide/b_11xcucqsgminiinbox.html.

Cisco Unity Connection Administration , Messaging Assistant and Personal Call Transfer Rule

  • With Unity Connection 11.5(1) SU5 and later, Media Player also supports the computer device along with phone to provide the functionality of play, record, upload and download. To see the compatibility of Media Player with different browsers, refer Supported Version Combinations of Operating Systems and Web Browsers for Unity Connection 11.5(1) SU5".

    For supported versions of IMAP client and ViewMail Application, refer Table 2

  • With Unity Connection 11.5(1) and later, a new Media Player is introduced that provides the functionality of play, record, upload and download using phone device. Media Player is compatible with all the browsers, given in the Table.
  • For Unity Connection 11.0 (1) and earlier , it is recommended to use Java 8 update 79 with Cisco Unity Connection Administration, Messaging Assistant and Personal Call Transfer Rules.

Supported Version Combinations of Operating Systems, Web Browsers, IMAP Clients and ViewMail Applications

Table 2. Supported Version Combinations on Workstation, Browsers , IMAP Clients and ViewMail Applications
Supported Operating System Supported Browser IMAP Clients

ViewMail Application (Compatibility with version - 12.5(3))

ViewMail Application (Compatibility with version - 12.5(2))
Web Inbox and Mini Web Inbox Cisco Unity Connection Administration, Messaging Assistant and Personal Call Transfer Rules
Windows 10

(32-bit and 64-bit)

  • Professional
  • Enterprise
  • Firefox
    • 45
    • 45 ESR
  • Chrome
    • 49
  • Edge 20
    • 20
  • Firefox
    • 45
    • 45 ESR
  • Internet Explorer
    • 11
  • Chrome
  • Edge
  • Outlook
    • 2016
    • 2013 23
    • 2010 24
    • 2007
  • Windows Live Mail
    • 2012
  • Lotus Notes 25
  • Thunderbird
    • 38
    • 38 ESR

  • Outlook Desktop Application 27

    • 201928

    • 2016 28

    • 2013

  • Outlook Desktop Application 27

    • 2019

    • 2016 28

    • 2013 28
Windows 8.1 29

(32-bit and 64-bit)

  • Standard
  • Professional
  • Enterprise
  • Firefox
    • 45
    • 45 ESR
  • Chrome
    • 49
  • Firefox
    • 45
    • 45 ESR
  • Internet Explorer
    • 11
  • Chrome
    • 49 21
  • Outlook
    • 2016
    • 2013 23
    • 2010 24
    • 2007
  • Windows Live Mail
    • 2012
  • Lotus Notes 25
    • 9 26
  • Thunderbird
    • 38
    • 38 ESR
Same as above

Same as above
Windows 7

(32-bit and 64-bit)

  • Standard
  • Professional
  • Enterprise
  • Firefox
    • 45
    • 45 ESR
  • Chrome
    • 49
  • Firefox
    • 45
    • 45 ESR
  • Internet Explorer
    • 11
  • Chrome
    • 49 21
  • Outlook
    • 2016
    • 2013 23
    • 2010 24
    • 2007
  • Windows Live Mail
    • 2012
  • Lotus Notes 25
    • 9 26
  • Thunderbird
    • 38
    • 38 ESR
Not Supported

Not Supported
Mac OS X 10.11 (El Capitan)
  • Firefox30
    • 45
    • 45 ESR
  • Safari
    • 9
  • Chrome
    • 49
  • Firefox
    • 45
    • 45 ESR
  • Safari
    • 9
  • Chrome
    • 49 21
  • Outlook
    • 2011
  • Apple Mail
    • 9
  • Thunderbird
    • 45
    • 45 ESR
Not Applicable

Not Applicable
Mac OS X 10.10 (Yosemite)
  • Firefox30
    • 45
    • 45 ESR
  • Safari
    • 8
  • Chrome
    • 49
  • Firefox
    • 45
    • 45 ESR
  • Safari
    • 8
  • Chrome
    • 49 21
  • Outlook
    • 2011
  • Apple Mail
    • 8
  • Thunderbird
    • 45
    • 45 ESR
Not Applicable

Not Applicable
Mac OS X 10.9 (Mavericks)
  • Firefox 30
    • 45
    • 45 ESR
  • Safari
    • 7
  • Chrome
    • 49
  • Firefox
    • 45
    • 45 ESR
  • Safari
    • 7
  • Chrome
    • 49 21
  • Outlook
    • 2011
  • Apple Mail
    • 7
  • Thunderbird
    • 45
    • 45 ESR
Not Applicable

Not Applicable
20 For successful audio recording through Windows computer on Edge browser, make sure the trusted certificate of the certification authority is added to the Trusted Root Store of the browser.
21 Media Master for Unity Connection 11.0 (1) and earlier, is compatible only with chrome 42 and earlier versions that provide the NPAPI plugin support. In Chrome Version 42, you need to perform the steps mentioned in "Configuring Chrome 42section to continue using NPAPI plugins. Unity Connection supports new Media Player with chrome 45 and later versions.
22 Media Master for Unity Connection 11.0 (1) and earlier, is not compatible with Edge browser.
23 With Outlook 2013, it is mandatory to install KB2889859 using http://support2.microsoft.com/kb/2889859. The delete operation may not work with Outlook 2013.
24 Outlook 2010 will stop working if you install KB2956203 update.
25 Lotus Notes is supported in the Online Mode only but the mark read operation from Web Inbox to Lotus Notes is not synchronized. Also, the delete operation supports only the hard delete of messages in Lotus Notes.
26 Lotus Note 9 with Fix Pack 3 is supported in Unity Connection.
27 The desktop version of outlook is integrated with either Exchange or Office 365 account in backend.
28 “Inline Forward and Reply” functionality for Outlook 2013 and above, is not supported with ViewMail for Outlook.
29 Windows 8.1 in the Desktop Mode.
30 On Mac OS X, computer record and play is not available on Safari and Firefox for Web Inbox and Mini Web Inbox. Only telephone record and play is available.

Note
  • It is recommended that for 32-bit browsers, the java version should be 32-bit only. 32 bit browser does not support 64 bit java version.
  • The IMAP clients support both the IPv4 and IPv6 addresses. However, the IPv6 address works only when the Unity Connection platform is configured in Dual (IPv4/IPv6) mode.

Configuring Chrome 42

To enable NPAPI in Chrome 42, do the following:

  1. Enter the following URL in the address bar: chrome://flags/#enable-npapi
  2. Click the Enable link under Enable NPAPI Mac, Windows section to enable NPAPI configuration option.
  3. Click the Relaunch Now button at the bottom of the configuration page.

Supported Version Combinations of Operating Systems and Web Browsers for Unity Connection 11.5(1) SU5

Table 3. Supported Version Combinations of Operating Systems and Web Browsers for Unity Connection 11.5(1) SU5

Supported Operating System

Supported Browser for Web Inbox and Mini Web Inbox

Supported Browser for Cisco Unity Connection Administration, Messaging Assistant and Personal Call Transfer Rules

Window 10

(32-bit and 64-bit)

  • Professional

  • Enterprise

  • Firefox

    • 60

    • 60 ESR

  • Chrome

    • 67

  • Edge 31

    • 40

  • Firefox 32

    • 60

    • 60 ESR

  • Chrome

    • 67

  • Edge

    • 40
Windows 8.1 33

(32-bit and 64-bit)

  • Standard

  • Professional

  • Enterprise

  • Firefox

    • 60

    • 60 ESR

  • Chrome

    • 67

  • Firefox 32

    • 60

    • 60 ESR

  • Chrome

    • 67
Windows 7

(32-bit and 64-bit)

  • Standard

  • Professional

  • Enterprise

  • Firefox

    • 60

    • 60 ESR

  • Chrome

    • 67

  • Firefox 32

    • 60

    • 60 ESR

  • Chrome

    • 67

Mac OS X 10.12 (Sierra)

  • Firefox34

    • 60

    • 60 ESR

  • Safari

    • 11

  • Chrome

    • 67

  • Firefox 32

    • 60

    • 60 ESR

  • Safari 35

    • 11

  • Chrome

    • 67

Mac OS X 10.11 (El Capitan)

  • Firefox 34

    • 60

    • 60 ESR

  • Safari

    • 11

  • Chrome

    • 67

  • Firefox 32

    • 60

    • 60 ESR

  • Safari 35

    • 11

  • Chrome

    • 67
31 For successful audio recording through Windows computer on Edge browser, make sure the trusted certificate of the certification authority is added to the Trusted Root Store of the browser.
32 Firefox does not display any pop-up for muted microphone. Make sure to unmute the microphone while recording with Media Player using computer device.
33 Windows 8.1 in the Desktop Mode.
34 On Mac OS X, computer record and play is not available with Safari and Firefox for Web Inbox and Mini Web Inbox. Only telephone record and play is available.
35 On Mac OS X, Media Player does not support computer as recording device with Safari. For playback using computer device, go to Safari > Preferences > Websites > AutoPlay and make sure that "Allow All Auto Play" option is selected under "When visiting other websites" drop down list.

Supported Version Combinations of Operating Systems and Web Browsers for Unity Connection 11.5(1) SU8

Table 4. Supported Version Combinations of Operating Systems and Web Browsers for Unity Connection 11.5(1) SU8

Supported Operating System

Supported Browser for Web Inbox and Mini Web Inbox
Window 10

(64-bit)

  • Enterprise

  • Edge

    • 44

  • Chrome

    • 81

  • Firefox 36

    • 73
Windows 7

(64-bit)

  • Enterprise

  • Edge

    • 44

  • Chrome

    • 81

  • Firefox 36

    • 73

Mac OS X 10.12.6

  • Edge

    • 44

  • Chrome

    • 81

  • Firefox 36

    • 73

  • Safari

    • 12
36 For successful audio recording through Windows computer on Firefox browser for version 73 and later, make sure to change the Firefox configuration.On Firefox, open "about:config" , search navigator, set "media.navigator.permission.disabled" to true, close all windows of Firefox and reopen it.

Compatibility Matrix for Unity Connection 10.x and Cisco Business Edition 6000/7000

This section provides the compatibility matrices of the different operating systems of Unity Connection 10.x and Cisco Business Edition 6000/7000 with the following web applications or clients:

  • Cisco ViewMail for Microsoft Outlook
  • Web Inbox
  • Mini Web Inbox
  • IMAP Clients
  • Messaging Assistant and Personal Call Transfer Rules
  • Cisco Unity Connection Administration

View Mail with Unity Connection 10.x and Cisco Business Edition 6000/7000

Table 5. Supported Version Combinations on Workstation to Access Voice Messages Using ViewMail
Supported Operating System ViewMail Application
Windows 10

(32-bit and 64-bit)

  • Professional
  • Enterprise
  • 11.5(1)—Supported with Outlook 2016 37 38 , 2013 38 39 , 2010, and 2007.
Windows 8.1

(32-bit and 64-bit)

  • Standard
  • Professional
  • Enterprise
  • 11.5(1)—Supported with Outlook 2016 37 38 , 2013 3839, 2010, and 2007.
  • 11.0(1)—Supported with Outlook 2013 38 39 , 2010, and 2007.
  • 10.0(1)—Supported with Outlook 2013 38 39, 2010, and 2007.
  • 9.0(2)—Supported with Outlook 2013 38, 2010, and 2007.
Windows 7

(32-bit and 64-bit)

  • Standard
  • Professional
  • Enterprise

Same as above
Windows Vista

(32-bit and 64-bit)

Same as above
37 “Click-to-Run with App virtualization” for Outlook 2016 is supported with ViewMail for Outlook.
38 “Inline Forward and Reply” functionality for outlook 2013 and above, is not supported with ViewMail for Outlook.
39 “Click-to-Run with App virtualization” for Outlook 2013 is supported with ViewMail for Outlook only if Outlook 2010 is already installed on your system.

Web Inbox with Unity Connection 10.x and Cisco Business Edition 6000/7000

Consider the following points with reference to Web Inbox:
  • Audio Playback on Computer - QuickTime Plug-in is required to play the voice messages on Web Inbox.
    • With Windows using Internet Explorer, QuickTime 7.7.8 is supported..
    • With Mac OS X, QuickTime 7.7.3 is supported.
    • Audio Recording on Computer - Adobe Flash Player 15 or higher is required to record the voice messages on Web Inbox.
  • By default, SSL connection for Jetty server is disabled in Unity Connection and SSL is enabled for web browsers. To enable auto refresh functionality in Web Inbox, either the administrator needs to enable Comet Notifications over SSL feature or the end user needs to disable the SSL settings on the browser.
    To disable the SSL settings on a browser, the end user needs to follow the given steps for specific web browsers:
    1. In Internet Explorer, the message Only secure content is displayed, arises when you visit a website that contains mixed content i.e. encrypted https and non-encrypted http on the same web page. On this message window when you select the Show all content button, auto refresh works fine.
    2. In Firefox, when you select the security shield in the web address bar and select Disable protection mode, auto refresh works fine.
    3. In Chrome, when you select the security shield in the web address bar and select Load unsafe script, auto refresh works fine.
Table 6. Supported Version Combinations on Workstation to Access Voice Messages Using Web Inbox
Supported Operating System Supported Browser
Window 10

(32-bit and 64-bit)

  • Professional
  • Enterprise
  • Firefox
    • 45
    • 45 ESR
  • Internet Explorer
    • 11
  • Chrome
    • 42
  • Edge
    • 20

Windows 8.1

(32-bit and 64-bit)

  • Standard
  • Professional
  • Enterprise
  • Firefox
    • 32
    • 31 ESR
  • Internet Explorer
    • 11
  • Chrome
    • 37

Windows 7

(32-bit and 64-bit)

  • Professional
  • Enterprise
  • Ultimate
  • Firefox
    • 32
    • 31 ESR
  • Internet Explorer
    • 11
    • 10
    • 9
  • Chrome
    • 37
Windows Vista 41

(32-bit and 64-bit)

  • Firefox
    • 32
    • 31 ESR
  • Internet Explorer
    • 9
  • Chrome
    • 37
Mac OS X 42 10.9 (Mavericks)
  • Firefox
    • 32
    • 31 ESR
  • Safari
    • 7
  • Chrome
    • 37
Mac OS X 42 10.8 (Mountain Lion)
  • Firefox
    • 32
    • 31 ESR
  • Safari
    • 6
  • Chrome
    • 37
Mac OS X 42 10.7 (Lion)
  • Firefox
    • 32
    • 31 ESR
  • Safari
    • 6
  • Chrome
    • 37
Mac OS X 42 10.6 (Snow Leopard)
  • Firefox
    • 32
    • 31 ESR
  • Chrome
    • 37
Red Hat Enterprise Linux 5.0(32 bit)
  • Firefox
    • 10
40 Windows 8.1 in the Desktop Mode.
41 On Windows 7 and Windows Vista, using Internet Explorer 9 (64 bit), the play functionality is supported only via phone as the Quick Time 64 bit plug-in is not available.
42 On Mac OS X, computer record and play is not available in Safari and Firefox for Web Inbox. Only telephone record and play is available.

Note
It is recommended that for 32-bit browsers, the java version should be 32-bit only. 32 bit browser does not support 64 bit java version.

Mini Web Inbox with Unity Connection 10.x

Ensure you have performed the following steps:


Note
For more information on Mini Web Inbox, refer to the Quick Start Guide for the Cisco Unity Connection Mini Web Inbox available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/quick_start/guide/b_10xcucqsgminiinbox.html.

The Table 5 describes the supported combinations of operating systems and web browsers installed on workstation to access voice messages using Mini Web Inbox

Table 7. Supported Version Combinations on Workstation to Access Voice Messages Using Mini Web Inbox
Supported Operating System Supported Browsers
Windows 10
(32-bit and 64-bit)
  • Professional
  • Enterprise
  • Firefox
    • 45
    • 45 ESR
  • Internet Explorer
    • 11
  • Chrome
    • 42
  • Edge
    • 20
Windows 8.1 (32-bit and 64-bit) 43
  • Standard
  • Professional
  • Enterprise
  • Firefox
    • 32
    • 31 ESR
  • Internet Explorer
    • 11
  • Chrome
    • 37
Windows 7 44 (32-bit and 64-bit)
  • Professional
  • Enterprise
  • Ultimate
  • Firefox
    • 32
    • 31 ESR
  • Internet Explorer
    • 11
    • 10
    • 9
  • Chrome
    • 37
Windows Vista 44 (32-bit and 64-bit)
  • Firefox
    • 32
    • 31 ESR
  • Internet Explorer
    • 9
  • Chrome
    • 37
Mac OS X 45 10.9 (Mavericks)
  • Firefox
    • 32
    • 31 ESR
  • Safari
    • 7.0.6
  • Chrome
    • 37
Mac OS X 45 10.8 (Mountain Lion)
  • Firefox
    • 32
    • 31 ESR
  • Safari
    • 6
  • Chrome
    • 37
Mac OS X 45 10.7 (Lion)
  • Firefox
    • 32
    • 31 ESR
  • Safari
    • 6
  • Chrome
    • 37
Mac OS X 45 10.6 (Snow Leopard)
  • Firefox
    • 32
    • 31 ESR
  • Chrome
    • 37
43 Windows 8.1 in the Desktop Mode.
44 On Windows 7 and Windows Vista, using Internet Explorer 9 (64 bit), the play functionality is supported only via phone as the Quick Time 64 bit plug-in is not available.
45 On Mac OS X, computer record and play is not available in Safari and Firefox for Web Inbox. Only telephone record and play is available.

Note
It is recommended that for 32-bit browsers, the java version should be 32-bit only. 32 bit browser does not support 64 bit java version.

IMAP Clients with Unity Connection 10.x and Cisco Business Edition 6000/7000

The Table 10 describes the supported combinations of operating systems and IMAP client applications to access voice messages.


Note
The IMAP clients support both the IPv4 and IPv6 addresses. However, the IPv6 address works only when the Unity Connection platform is configured in Dual (IPv4/IPv6) mode.
Table 8. Supported Version Combinations on Workstation to Access Voice Messages Using an IMAP Client Application
Supported Operating System Supported Browser
Windows 10
(32-bit and 64-bit)
  • Professional
  • Enterprise
  • Outlook
    • 2016
    • 2013 46
    • 2010 47
    • 2007
  • Windows Live Mail
    • 2012
  • Lotus Notes 48
  • Thunderbird
    • 38
    • 38 ESR
Windows 8.1

(32-bit and 64-bit)

  • Standard
  • Professional
  • Enterprise
  • Outlook
    • 2013 46
    • 2010 47
    • 2007
  • Windows Live Mail
    • 2012
  • Lotus Notes 48
    • 9
    • 8
  • Thunderbird
    • 31
    • 31 ESR
  • Opera Mail
    • 1
Windows 7

(32-bit and 64-bit)

  • Professional
  • Enterprise
  • Ultimate
  • Outlook
    • 2013 46
    • 2010 47
    • 2007
  • Windows Live Mail
    • 2012
    • 2011
  • Lotus Notes 48
    • 9
    • 8
  • Thunderbird
    • 31
    • 31 ESR
  • Opera Mail
    • 1
Windows Vista

(32-bit and 64-bit)

  • Outlook
    • 2010 47
    • 2007
  • Windows Live Mail
    • 2011
  • Lotus Notes 48
    • 9
    • 8
  • Thunderbird
    • 31
    • 31 ESR
  • Opera Mail
    • 1
Mac OS X 10.9 (Mavericks)
  • Outlook
    • 2011
  • Apple Mail
    • 7
  • Lotus Notes 48
    • 9
  • Thunderbird
    • 31
    • 31 ESR
  • Opera Mail
    • 1
Mac OS X 10.8 (Mountain Lion)
  • Outlook
    • 2011
  • Apple Mail
    • 6
  • Lotus Notes 48
    • 9
    • 8
  • Thunderbird
    • 24
    • 24 ESR
  • Opera Mail
    • 1
Mac OS X 10.7 (Lion)
  • Outlook
    • 2011
  • Apple Mail
    • 5
  • Lotus Notes 48
    • 9
    • 8
  • Thunderbird
    • 24
    • 24 ESR
  • Opera Mail
    • 1
Mac OS X 10.6 (Snow Leopard)
  • Outlook
    • 2011
  • Apple Mail
    • 4
  • Lotus Notes 48
    • 9
    • 8
  • Thunderbird
    • 24
    • 24 ESR
  • Opera Mail
    • 1
Red Hat Enterprise Linux 5.0(32 bit)
  • 5.0
  • 4.0
  • Thunderbird
    • 9
    • 8
  • Opera
    • 11
    • 10
46 With Outlook 2013, it is mandatory to install KB2889859 using http://support2.microsoft.com/kb/2889859. The delete operation may not work with Outlook 2013.
47 Outlook 2010 will stop working if you install KB2956203 update.
48 Lotus Notes is supported in the Online Mode only but the mark read operation from Web Inbox to Lotus Notes is not synchronized. Also, the delete operation supports only the hard delete of messages in Lotus Notes.
49 Lotus Note 9 with Fix Pack 3 is Supported in Unity Connection.
50 Windows 8.1 in the Desktop Mode.

Messaging Assistant and Personal Call Transfer Rules Web Tools with Unity Connection 10.x and Cisco Business Edition 6000/7000

Table 9. Supported Version Combinations on Workstation to Access Messaging Assistant and Personal Call Transfer Rules Web Tools
Supported Operating System Supported Browser
Windows 10
(32-bit and 64-bit)
  • Professional
  • Enterprise
  • Firefox
    • 45
    • 45 ESR
  • Internet Explorer
    • 11
  • Chrome
  • Edge
Windows 8.1

(32-bit and 64-bit)

  • Standard
  • Professional
  • Enterprise
  • Firefox
    • 32
    • 31 ESR
  • Internet Explorer
    • 11
  • Chrome
    • 37
Windows 7

(32-bit and 64-bit)

  • Professional
  • Enterprise
  • Ultimate
  • Firefox
    • 32
    • 31 ESR
  • Internet Explorer
    • 11
    • 10
    • 9
  • Chrome
    • 37
Windows Vista

(32-bit and 64-bit)

  • Firefox
    • 32
    • 31 ESR
  • Internet Explorer
    • 9
  • Chrome
    • 37
Mac OS X 10.9 (Mavericks)
  • Firefox
    • 32
    • 31 ESR
  • Safari
    • 7
Mac OS X 10.8 (Mountain Lion)
  • Firefox
    • 32
    • 31 ESR
  • Safari
    • 6
Mac OS X 10.7 (Lion)
  • Firefox
    • 32
    • 31 ESR
  • Safari
    • 6
Mac OS X 10.6 (Snow Leopard)
  • Firefox
    • 32
    • 31 ESR
51 The Java plug-in for web browsers relies on the cross platform plugin architecture NPAPI. In Chrome Version 42, you need to perform the steps mentioned in Configuring Chrome 42" section to continue using NPAPI plugins.
52 Media Master is not compatible with Edge browser.
53 Windows 8.1 in the Desktop Mode.

Note
It is recommended that for 32-bit browsers, the java version should be 32-bit only. 32 bit browser does not support 64 bit java version.

Browsers Supported with Cisco Unity Connection Administration for Unity Connection 10.x

Table 10. Browsers supported with Cisco Unity Connection Administration for Unity Connection 10.x
Supported Operating System Supported Browser
Windows 10
(32-bit and 64-bit)
  • Professional
  • Enterprise
  • Firefox
    • 45
    • 45 ESR
  • Internet Explorer
    • 11
  • Chrome
  • Edge
Windows 8.1

(32-bit and 64-bit)

  • Standard
  • Professional
  • Enterprise
  • Firefox
    • 32
    • 31 ESR
  • Internet Explorer
    • 11
  • Chrome
    • 37
Windows 7

(32-bit and 64-bit)

  • Professional
  • Enterprise
  • Ultimate
  • Firefox
    • 32
    • 31 ESR
  • Internet Explorer
    • 11
    • 10
    • 9
  • Chrome
    • 37
Windows Vista

(32-bit and 64-bit)

  • Firefox
    • 32
    • 31 ESR
  • Internet Explorer
    • 9
Mac OS X 10.9 (Mavericks)
  • Firefox
    • 32
    • 31 ESR
  • Safari
    • 7
Mac OS X 10.8 (Mountain Lion)
  • Firefox
    • 32
    • 31 ESR
  • Safari
    • 6
Mac OS X 10.7 (Lion)
  • Firefox
    • 32
    • 31 ESR
  • Safari
    • 6
Mac OS X 10.6 (Snow Leopard)
  • Firefox
    • 32
    • 31 ESR
54 The Java plug-in for web browsers relies on the cross platform plugin architecture NPAPI. In Chrome Version 42, you need to perform the steps mentioned in "Configuring Chrome 42 section to continue using NPAPI plugins.
55 Menus of Cisco Unity Connection are not working on Edge Browser.
56 Windows 8.1 in the Desktop Mode.

Note
It is recommended that for 32-bit browsers, the java version should be 32-bit only. 32 bit browser does not support 64 bit java version.

Note
We recommend using Java 8 update 79 for Cisco Unity Connection Administration.

IMAP Solution Support Statement

Cisco supports the server-side portion of the IMAP solution only; Cisco neither provides nor supports IMAP client software. All major IMAP client software release versions must be qualified by Cisco in order to be supported; any minor, maintenance or hot fix releases are automatically supported unless otherwise stated.

Cisco provides all testing, qualification, and configuration documentation of IMAP client software as a courtesy. For IMAP client support, contact the software vendor or the designated IMAP client software support channel for your organization.

Third Party Plugins Support with Cisco ViewMail for Microsoft Outlook Statement

Cisco does not claim any compliance to third party proprietary plug-ins with Cisco ViewMail for Microsoft Outlook. However, Cisco provides support for Cisco plugins software with Cisco ViewMail for Microsoft Outlook.

For issues with any third-party products contact the third-party vendor for support.

SCCP Compatibility Matrix

This section describes the supported version combinations of Unity Connection and Cisco Unified CM or Cisco Unified CM Express for SCCP integration.


Note
The supported version combinations are determined by testing. While other combinations may provide acceptable results to customers, Cisco must test or approve these combinations before they will be supported.

Cisco Unified CM support patch (sp) releases have the same compatibility as the base release. In addition, rereleased versions—for example, 8.x(xa) rereleased as 8.x(xb)—are assumed to have the same compatibility unless noted.

Unity Connection service releases (SR) have the same compatibility as the base release.

Supported Version Combinations for Cisco Unity Connection,Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

Table 11. Supported Version Combinations for Cisco Unity Connection and Cisco Unified CM/Cisco Unified CM Express
Cisco Unity Connection Cisco Unified CM/Cisco Unified CM Express
12.0(1) 12.0(1),11.5(1), 10.5(2)
11.5(1) 11.5(1), 10.5(2)
10.5(2) 10.5(2)

Supported Version Combinations of Cisco Unity Connection SRSV and Cisco Unified SRST

Table 12. Supported Version Combinations of Cisco Unity Connection SRSV and Cisco Unified SRST
Cisco Unity Connection SRSV Cisco Unified SRST/CME-SRST Cisco Unified E-SRST
9.1(1) and later 8.6 and higher 8.6 and higher

Note
MWI is not supported in Cisco Unified SRST mode. For more information on MWI, see the “Configuring Message Waiting Indication (Cisco Unified SCCP SRST Routers)” section of the “Integrating Voice Mail with Cisco Unified SRST” chapter of the Cisco Unified SCCP and SIP SRST System Administrator Guide (All Versions) guide at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cusrst/admin/sccp_sip_srst/configuration/guide/ SCCP_and_SIP_SRST_Admin_Guide.html.

SIP Trunk Compatibility Matrix

This section describes the supported version combinations for Unity Connection and Cisco Unified Communications Manager, for Unity Connection and Cisco Unified Communications Manager Session Manager Edition, and for Unity Connection and Cisco Unified Communications Manager Express when they are integrated through a SIP trunk.


Note
The supported version combinations are determined by testing. While other combinations may provide acceptable results to customers, Cisco must test or approve these combinations before they will be supported. Cisco Business Edition 6000/7000 is supported for SIP trunk integrations with Unity Connection.

Cisco Unified CM support patch (sp) releases have the same compatibility as the base release. In addition, rereleased versions—for example, 7.x(xa) rereleased as 7.x(xb)—are assumed to have the same compatibility unless noted.

Unity Connection service releases (SR) have the same compatibility as the base release.

Supported Version Combinations of Cisco Unity Connection, Cisco Unified CM,Cisco Unified CM Session Manager Edition and Cisco Unified CM Express

Cisco Unity Connection Cisco Unified CM/ Cisco Unified CM Session Manager Edition/ Cisco Unified CM Express
12.0(1) 12.0(1), 11.5(1), 10.5(2)
11.5(1) 11.5(1), 10.5(2)
10.5(2) 10.5(2)

Supported Version Combinations of Cisco Unity Connection SRSV and Cisco Unified SRST

Table 13. Supported Version Combinations of Cisco Unity Connection SRSV and Cisco Unified SRST
Cisco Unity Connection SRSV Cisco Unified SRST/CME-SRST Cisco Unified E-SRST
9.1(1) and later 8.6 and higher 8.6 and higher

Video Compatibility Matrix


Note

Cisco Media Sense is now end of life and end of support, hence Unity Connection will no longer provide the Video Messaging feature for users.For more information on Cisco Media Sense EOL, see https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/mediasense/eos-eol-notice-c51-738857.html

In Unity Connection 10.0(1) and later, to record or play video greetings, you need to integrate video endpoints, Cisco Unified CM, and Cisco MediaSense. This section describes the supported version combinations to configure the video greetings feature.

Supported Version Combinations for Video Endpoints with SIP

Table 14. Supported Version Combinations for Video Endpoints with SIP
Video EndPoints Supported Software
9951 Phone Load: sip9951.9-4-2SR2-2
9971 Phone Load: sip9971.9-4-2-13
8945 Phone Load: SIP894x.9-4-2-SR1-2
8941 Phone Load: SIP894x.9-4-2-SR1-2
8845 Phone Load: sip8845_65.11-0-1-11
7821 Phone Load: sip78xx.11-0-1-11
DX650 Phone Load: sipdx650.10-2-5-194
EX90 Phone Load: s52000tc7_3_5

Note
While using Video Messaging on Cisco Jabber, you may experience some inconsistent behavior with Jabber user interface.

Supported Version Combinations for Video Endpoints with SCCP

Table 15. Supported Version Combinations for Video Endpoints with SCCP
Video Enabled EndPoints Software Supported
8945 Phone Load: SCCP.9.3.4.17 and later
7975 Phone Load: SCCP.75.9-3-1SR2-1S and later
7945 Phone Load: SCCP4.5.9-3-1SR2-1S and later
6945 Phone Load: SCCP9-3-1-3 and later
6941 Phone Load: 9-3-3-2 and later
6921 Phone Load: SCCP9.2.1.0 and later

Supported Version Combinations of Unity Connection, Cisco MediaSense and Cisco Unified Communications Manager

Table 16. Supported Version Combinations of Unity Connection, Cisco MediaSense and Cisco Unified Communications Manager
Cisco Unity Connection Cisco MediaSense Cisco Unified Communications Manager
10.5(2) and later 57 11.5(1) 10.x and later
57 For successful functioning of collaboration features, Cisco Unity Connection and Cisco Unified Communications Manager versions should be same.