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End-of-Sale and End-of-Life Announcement for Perpetual Licensing for Cisco Unity Connection

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Updated:September 14, 2021

Available Languages

Download Options

  • PDF
    (583.2 KB)
    View with Adobe Reader on a variety of devices
Updated:September 14, 2021

Table of Contents

 

 

Overview

EOL13550

Cisco announces the end-of-sale and end-of-life dates for the Perpetual Licensing for Cisco Unity Connection. The last day to order the affected product(s) is January 23, 2021. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

 

Renewing to Collaboration Flex Plan

Cisco is committed to long-term support for our customers with on-premises calling deployments. We are also committed to supporting our customers as they move to cloud calling. Our Collaboration Flex Plan supports both deployment models. In September 2021, we announced that customers with perpetual on-premises calling deployments should renew to Collaboration Flex Plan. Some of the customer benefits of Flex Plan include: 

      Flexible payment methods – monthly, annual, and full  

      Software Support that is included - never find yourself uncovered 

      Simplified licensing structure 

      Better license entitlements to Cisco Collaboration solutions

      An easy migration to the cloud

 

The last day to renew Software Support Services (SWSS) for perpetual on-premises calling has been moved up to October 30, 2021.   Customers who need additional licensing and / or to renew software support after this date will be able to get full support for their on-premises calling deployments by renewing to Collaboration Flex Plan. 

For more information about Collaboration Flex Plan 3.0, reference the ordering guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html

 

End-of-life milestones

Table 1.      End-of-life milestones and dates for the Perpetual Licensing for Cisco Unity Connection

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

September 23, 2020

End-of-Sale Date:
App SW, License

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

January 23, 2021

Last Ship Date:
App SW, License

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

April 23, 2021

End of SW Maintenance Releases Date:
App SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

January 23, 2022

End of New Service Attachment Date:
App SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

October 30, 2021

End of Service Contract Renewal Date:
App SW

The last date to extend or renew a service contract for the product.

October 30, 2021

Last Date of Support:
App SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

January 31, 2024

HW = Hardware        OS SW = Operating System Software          App. SW = Application Software

Product part numbers

Table 2.      Product part numbers affected by this announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

UNITYCN12-K9

Unity Connection 12.x Software (E-Delivery Only)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CUC-SL-EXRTKY-K9=

Export Restricted Authorization Key for CUC -Smart Licensing

See the Product Migration Options section below for detailed information on replacing this product.

-

-

LIC-SPCHVIEW-1MO

SpeechView for Unity Connection - 1 month license

See Product Migration Options section for details.

SpeechView Feature under Cisco Collaboration FLex Plan 3.0

-

LIC-SPCHVIEW-1YR

SpeechView for Unity Connection - 1 Year license

See Product Migration Options section for details.

SpeechView Feature under Cisco Collaboration FLex Plan 3.0

-

LIC-SPVIEWPRO-1MO

SpeechView Pro for Unity Connection - 1 Month License

See Product Migration Options section for details.

SpeechView Feature under Cisco Collaboration FLex Plan 3.0

-

L-SPCHVIEWPRO-1YR

SpeechView Pro for Unity Connection 8.x 1 Year license

See Product Migration Options section for details.

SpeechView Feature under Cisco Collaboration FLex Plan 3.0

-

L-SPEECHVIEW-1YR

SpeechView for Unity Connection 8.x 1 year license

See Product Migration Options section for details.

SpeechView Feature under Cisco Collaboration FLex Plan 3.0

-

L-SPEECHVIEW-PAK

SpeechView for Unity Connection PAK

See Product Migration Options section for details.

SpeechView Feature under Cisco Collaboration FLex Plan 3.0

-

L-UCXN10-GOV-UPG

Unity Connection 10.x, SW Feature License Add-ons

There is currently no replacement product available for this product.

-

-

L-UCXN10-LICGV-UPG

Unity Connection 10.x, SW Feature License Add-ons

There is currently no replacement product available for this product.

-

-

L-UCXN10-LIC-UPG

Unity Connection 10.x, SW Feature License Add-ons

There is currently no replacement product available for this product.

-

-

L-UCXN11-LIC-UPG

Unity Connection 11.x, SW Feature License Add-ons

See the Product Migration Options section below for detailed information on replacing this product.

-

-

MIG-UCXN11-BAS2ENH

One Unity Connection 11.x Bas to Enh Upgrade User

See the Product Migration Options section below for detailed information on replacing this product.

-

-

MIG-UCXN11-USR

Upg From Unity Cxn 2.x, 7.x, or 8.x to 11.x Users

See the Product Migration Options section below for detailed information on replacing this product.

-

-

MIG-UCXN12-BAS2ENH

One Unity Connection 12.x Bas to Enh Upgrade User

See the Product Migration Options section below for detailed information on replacing this product.

-

-

MIG-UCXN-BAS-9TO11

Upgrade from Unity Cxn Basic 9.x-10.x to 11.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

MIG-UCXN-ENH-9TO11

Upgrade from Unity Cxn Enhanced 9.x-10.x to 11.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

MIG-UTY2CUC11-USR

Migrate From Unity to Unity Cxn 11.x Users

See the Product Migration Options section below for detailed information on replacing this product.

-

-

MIG-UTYCXN-8TO10=

UNTYCXN - Migrate -8x to 10x - Order correct license qty

See the Product Migration Options section below for detailed information on replacing this product.

-

-

MIG-UTYCXN-8TO11=

UNTYCXN - Migrate -8x to 11x - Order correct license qty

See the Product Migration Options section below for detailed information on replacing this product.

-

-

MIG-UTYCXN-8TO9=

UNTYCXN - Migrate -8x to 9x - Order correct license qty

See the Product Migration Options section below for detailed information on replacing this product.

-

-

R-UCXN11-VUP-XU-K9

Upgrade and Migration from Unity / Unity Cxn to Unity Cxn11x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

R-UNITYCN11-K9

Unity Connection 11.x Software

See the Product Migration Options section below for detailed information on replacing this product.

-

-

R-UNITYCN11-K9-LAB

Unity Connection 11.x Lab Software Bundle

There is currently no replacement product available for this product.

-

-

R-UNITYCN11-VUP-K9

Upgrade and Migration from Unity or Unity Cxn to Unity Cxn11

See the Product Migration Options section below for detailed information on replacing this product.

-

-

R-UNITYCN11-XU-K9

Unity Connection 11.x Software - Export Unrestricted

See the Product Migration Options section below for detailed information on replacing this product.

-

-

SPCHVIEW-NFR

Speechview NFR Kit - 5 Users for 1 Year

See Product Migration Options section for details.

SpeechView Feature under Cisco Collaboration FLex Plan 3.0

-

SPCHVIEW-PAK

SpeechView for Unity Connection 9.x PAK

See Product Migration Options section for details.

SpeechView Feature under Cisco Collaboration FLex Plan 3.0

-

SPEECHVIEW-1YR

SpeechView for Unity Connection 8.x 1 Year license

See Product Migration Options section for details.

SpeechView Feature under Cisco Collaboration FLex Plan 3.0

-

SPEECHVIEW-DEMO

SpeechView Demo License for 50 users for 6 months

See Product Migration Options section for details.

SpeechView Feature under Cisco Collaboration FLex Plan 3.0

-

SPEECHVIEW-NFR

Speechview NFR Kit - 5 Users for 1 Year

See Product Migration Options section for details.

SpeechView Feature under Cisco Collaboration FLex Plan 3.0

-

SPEECHVIEWPRO-1YR

SpeechView Pro for Unity Connection 8.x 1 Year license

See Product Migration Options section for details.

SpeechView Feature under Cisco Collaboration FLex Plan 3.0

-

UCXN10-GOV-K9

Unity Connection 10.x Software

There is currently no replacement product available for this product.

-

-

UCXN-10TO12-SW-K9=

Unity Connection 10.x or later to 12.x Upgrade SW Kit

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UCXN10TO12SWXU-K9=

Unity Conn 10.x or later to 12.x Upg SW Kit-Exp Unrestricted

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UCXN10-VUP-GOV-K9

Upgrade from Unity Cxn 2.x - 8.x to Unity Connection 10.x

There is currently no replacement product available for this product.

-

-

UCXN10-VUP-GOV-K9=

Upgrade from Unity Cxn 2.x or later to Unity Connection 10.x

There is currently no replacement product available for this product.

-

-

UCXN11-UTYMIG-K9=

Upg/Mig from Unity Cxn 1.x/Unity 4.x - 8.x to Unity Cxn 11x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UCXN11-VER-UPG-K9=

Upgrade from Unity Cxn 2.x - 8.x to Unity Connection 11.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UCXN11-VUP-XU-K9

Upgrade and Migration from Unity or Unity Cxn to Unity Cxn11

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UCXN12-UTYMIG-K9=

Upg/Mig from Unity Cxn 2.x or later to Unity Cxn 12x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UCXN12-VER-UPG-K9=

Upgrade from Unity Cxn 2.x or later to Unity Connection 12.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UCXN12-VUP-XU-K9

Unity Conn 12.x Software - Export Unrestricted (E-Delivery)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UCXN-9TO10-GOV-K9=

Unity Connection 9.x to 10.x Upgrade SW Kit

There is currently no replacement product available for this product.

-

-

UCXN-9TO11-SW-K9=

Unity Connection 9.x-10.x to 11.x Upgrade SW Kit

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UCXN9TO11SW-XU-K9=

Unity Connection 9.x-10.x to 11.x Upgrade SW Kit-Exp XU

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UCXN-BAS-10TO12UP=

Upgrade from Unity Cxn Basic 10.x or later to 12.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UCXN-BAS-10TO12UPG

Upgrade from Unity Cxn Basic 10.x or later to 12.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UCXN-BAS-9TO11-UP=

Upgrade from Unity Cxn Basic 9.x-10.x to 11.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UCXN-BAS-9TO11-UPG

Upgrade from Unity Cxn Basic 9.x-10.x to 11.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UCXN-DVOP-NU-HIP

Internal DVOP pid for tracking

There is currently no replacement product available for this product.

-

-

UCXN-ENH-10TO12UP=

Upgrade from Unity Cxn Enhanced 10.x or later to 12.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UCXN-ENH-10TO12UPG

Upgrade from Unity Cxn Enhanced 10.x or later to 12.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UCXN-ENH-9TO11-UP=

Upgrade from Unity Cxn Enhanced 9.x-10.x to 11.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UCXN-ENH-9TO11-UPG

Upgrade from Unity Cxn Enhanced 9.x-10.x to 11.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UCXN-MIG-CUECUC

Migrate From Unity Express v9+ to Unity Cxn 12.x

There is currently no replacement product available for this product.

-

-

UCXN-SC-10TO12-UPG

Upgrade from Unity Cxn Speech Connect 10.x or later to 12.x

There is currently no replacement product available for this product.

-

-

UCXN-SC-9TO11-UPG

Upgrade from Unity Cxn Speech Connect 9.x-10.x to 11.x

There is currently no replacement product available for this product.

-

-

UNCN11-MIG-XU-K9=

Mig from Unity Cxn 1.x/Unity 4.x - 8.x to Unity Cxn 11x XU

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNCN11-UPG-XU-K9=

Upgrade from Unity Cxn 2.x - 8.x to Unity Connection 11.x XU

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNCN12-MIG-XU-K9=

Mig from Unity Cxn 2.x or later to Unity Cxn 12x XU

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNCN12-UPG-XU-K9=

Upgrade from Unity Cxn 2.x or later to Unity Connection 12.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNCN861-MIG-D-K9=

Unity Connection 8.6.1 Mig from Unity/UCXn 1.x - Domino

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNCN861-VUP-D-K9=

Unity Connection 8.6.1 Upgrade - Domino

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN10-ENH-USR

One Unity Connection 10.x Enhanced Voice Messaging User

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN10-PAK

Unity Connection 10.x PAK

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN10-SC-GUEST

Speech Connect for Cisco Unity Connection 10.x Guest User

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN10-SC-PORT

Unity Connection Speech Connect/ASR 10.x Add-on ports

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN10-STD-USR

One Unity Connection 10.x Voice Messaging User

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN11-ENH-USR

One Unity Connection 11.x Enhanced Voice Messaging User

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN11-K9

Unity Connection 11.x Software

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN11-LAB-USR

Unity Connection 11.x Lab User

There is currently no replacement product available for this product.

-

-

UNITYCN11-MIG-USR

Migrate From Unity to Unity Cxn 11.x Users

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN11-PAK

Unity Connection 11.x PAK

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN11-SC-GUEST

Speech Connect for Cisco Unity Connection 11.x Guest User

See Product Migration Options section for details.

SpeechConnect Feature under Cisco Collaboration Flex Plan 3.0

-

UNITYCN11-SC-PORT

Unity Connection Speech Connect/ASR 11.x Add-on ports

See Product Migration Options section for details.

SpeechConnect Feature under Cisco Collaboration Flex Plan 3.0

-

UNITYCN11-STD-USR

One Unity Connection 11.x User - All user Features-eDelivery

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN11-VUP-K9

Upgrade and Migration from Unity or Unity Cxn to Unity Cxn11

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN11-VUP-USR

Upg From Unity Cxn 2.x, 7.x, or 8.x to 11.x Users

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN11-XU-K9

Unity Connection 11.x Software - Export Unrestricted

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN12-ENH-USR

One Unity Connection 12.x Enhanced Voice Messaging User

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN12-K9-LAB

Unity Connection 12.x Lab Software Bundle (E-Delivery Only)

There is currently no replacement product available for this product.

-

-

UNITYCN12-LAB-USR

Unity Connection 12.x Lab User

There is currently no replacement product available for this product.

-

-

UNITYCN12-MIG-USR

Migrate From Unity to Unity Cxn 12.x Users

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN12-PAK

Unity Connection 12.x PAK

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN12-SC-GUEST

Speech Connect for Cisco Unity Connection 12.x Guest User

See Product Migration Options section for details.

SpeechConnect Feature under Cisco Collaboration Flex Plan 3.0

-

UNITYCN12-SC-PORT

Unity Connection Speech Connect/ASR 12.x Add-on ports

See Product Migration Options section for details.

SpeechConnect Feature under Cisco Collaboration Flex Plan 3.0

-

UNITYCN12-STD-USR

One Unity Connection 12.x Voice Messaging User

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN12-VUP-K9

Unity Connection 12.x Software (E-Delivery Only)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN12-VUP-USR

Upg From Unity Cxn 2.x or later to 12.x Users

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN12-XU-K9

Unity Conn 12.x SW- Export Unrestricted (E-Delivery)

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UNITYCN9-BAS-ENH

One Unity Connection 9.x Bas to Enh Upgrade User

There is currently no replacement product available for this product.

-

-

UNITYCN9-ENH-USR

One Unity Connection 9.x Enhanced Voice Messaging User

There is currently no replacement product available for this product.

-

-

UNITYCN9-SC-GUEST

Speech Connect for Cisco Unity Connection 9.x Guest User

There is currently no replacement product available for this product.

-

-

UNITYCN9-SC-PORT

Unity Connection Speech Connect 9.x Add-on ports

There is currently no replacement product available for this product.

-

-

UNITYCN9-STD-USR

One Unity Connection 9.x Voice Messaging User

There is currently no replacement product available for this product.

-

-

UPG-UCXN09TO10-BAS

Upgrade UnityCxn 9.x to UnityCxn 10.x - Basic user

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UPG-UCXN09TO10-ENH

Upgrade UnityCxn 9.x to UnityCxn 10.x - Enhanced user

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UPG-UCXN10TO11-BAS

Upgrade UnityCxn 10.x to UnityCxn 11.x - Basic user

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UPG-UCXN10TO11-ENH

Upgrade UnityCxn 10.x to UnityCxn 11.x - Enhanced user

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UPG-UCXN10-USR

Upgrade Unity 4.x or UnityCxn 1.x to UnityCxn 10.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UPG-UCXN11TO12-BAS

Upgrade UnityCxn 11.x to UnityCxn 12.x - Basic user

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UPG-UCXN11TO12-ENH

Upgrade UnityCxn 11.x to UnityCxn 12.x - Enhanced user

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UPG-UCXN11-USR

Upgrade Unity 4.x or later or UnityCxn 1.x to UnityCxn 11.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UPG-UCXN12-USR

Upg Unity 4.x & later; UnityCxn 2.x & later to UnityCxn 12.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UPG-UTY2CUC10-USR

Upgrade Unity 4.x or UnityCxn 1.x to UnityCxn10.x-Basic user

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UPG-UTY2CUC11-USR

Upgrade Unity 4.x or later or UnityCxn 1.x to UnityCxn 11.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UPG-UTY2CUC12-USR

Upg Unity 4.x & later; UnityCxn 2.x & later to UnityCxn 12.x

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UPG-UTYCXN-10TO11=

UNTYCXN - Upgrade -10x to 11x - Order correct license qty

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UPG-UTYCXN-9TO10=

UNTYCXN - Upgrade -9x to 10x - Order correct license qty

See the Product Migration Options section below for detailed information on replacing this product.

-

-

UPG-UTYCXN-9TO11=

UNTYCXN - Upgrade -9x to 11x - Order correct license qty

See the Product Migration Options section below for detailed information on replacing this product.

-

-

Product migration options

Customers who need additional licensing or to attach / renew software support after October 30, 2021 will be able to get full support for their on-prem calling deployments with Collaboration Flex Plan.

For more information about Collaboration Flex Plan 3.0, reference the ordering guides at this link: https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html

For more information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

 

 

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