Release Notes for Cisco Unity Connection Release 15 Service Update 3
This release notes contains installation and support information for Cisco Unity Connection Release 15 Service Update 3.
Contents
- Requirements
- Version and Description
- New and Changed Support or Functionality
- Related Documentation
- Installation Information
- Reverting to the Unity Connection Version on the Inactive Partition
- Caveat Information
- Obtaining Documentation and Submitting a Service Request
- Cisco Product Security Overview
Requirements
System Requirements
System Requirements for Cisco Unity Connection Release 15SU3 is available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/requirements/b_15cucsysreqs.html.
Compatibility Information
The Compatibility Matrix for Cisco Unity Connection lists the most recent version combinations qualified to use for Cisco Unity Connection, and Unity Connection and with Cisco Business Edition (where applicable) at
http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.
Determining the Software Version
This section contains procedures for determining the version in use for the following software:
Determine Version of Cisco Unity Connection Application
This section contains two procedures. Use the applicable procedure, depending on whether you want to use Unity Connection Administration or a command-line interface (CLI) session to determine the version.
Using Cisco Unity Connection Administration
Procedure
In Cisco Unity Connection Administration, in the upper-right corner below the Navigation list, select About. The Unity Connection version is displayed below “Cisco Unity
Connection Administration.”
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Using the Command-Line Interface
Procedure
Step 1 |
Start a command-line interface (CLI) session. (For more information, see Cisco Unified Operating System Administration Help.) |
Step 2 |
Run the show cuc version command. |
Determine Version of Cisco Personal Communications Assistant Application
Using Cisco Personal Communications Assistant Application
Procedure
Step 1 |
Sign in to the Cisco PCA. |
Step 2 |
On the Cisco PCA Home page, select About in the upper right corner to display Cisco Unity Connection version. |
Step 3 |
The Cisco PCA version is the same as the Unity Connection version. |
Determine Version of Cisco Unified Communications Operating System
Use the applicable procedure.
Using Cisco Unified Operating System Administration
Procedure
In Cisco Unified Operating System Administration, the System Version is displayed below “Cisco Unified Operating System Administration” in the blue banner on the page that appears after you sign in. |
Using the Command-Line Interface
Procedure
Step 1 |
Start a command-line interface (CLI) session. (For more information, see Cisco Unified Operating System Administration Help.) |
Step 2 |
Run the show version active command. |
Version and Description
Cisco Unity Connection 15SU3 is a cumulative update that incorporates all of the fixes and changes to Cisco Unity Connection version 15 — including the operating system and components shared by Cisco Unity Connection and Cisco Unified CM. It also incorporates additional changes that are specific to this service update.
To determine the full version number of the Cisco Unified Communications Operating System that is currently installed on the active partition, run the CLI show version active command.
Full version numbers include the build number (for example, 15.0.1.13900-61), the software versions listed on the download pages on Cisco.com are abbreviated version numbers (for example, 15SU3).
Do not refer to version numbers in any of the administration user interfaces because those versions apply to the interfaces themselves, not to the version installed on the active partition.
New and Changed Support or Functionality
This section contains all new and changed support or functionality for release 15SU3 and later.
The following changes also have been introduced in 15SU3:
-
Certificate Management Changes
-
IPSec DH Group Changes
-
Updates to Cipher Management Page
For more information, refer Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 15SU3 available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/15/SU3/cucm_b_release-notes-for-cucm-imp-15su3.html
![]() Note |
The new locales for Unity Connection 15SU3 have been released and available on Download Software site at https://software.cisco.com/download/home/282421576/type. |
Smart Receiver Transport
Smart Transport has been introduced as an enhanced transport mechanism for Smart Licensing, in addition to the existing Call Home transport mode. All new Cisco Unity Connection installations will only support Smart Transport for Smart Licensing functionality.
In case of an upgrade or migration, Cisco Unity Connection automatically switches to Smart Transport if the connection to the endpoint "smartreceiver.cisco.com" is successful. If the connection fails, Cisco Unity Connection falls back to the Call Home mode temporarily.
For more information, see the “Managing Licenses“ chapter of the Install, Upgrade, and Maintenance Guide for Cisco Unity Connection, Release 15, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/install_upgrade/guide/b_15cuciumg.html.
FIPS Compliance
From Release 15SU3 onwards:
-
The Cisco Unity Connection available is FIPS 140-3 compliant.
-
CiscoSSL has been upgraded to Cisco SSL 7.3, which is FIPS 140-3 compliant.
Related Documentation
Documentation for Cisco Unity Connection
For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Documentation Guide for Cisco Unity Connection Release 15. The document is shipped with Unity Connection and is available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/requirements/b_15cucsysreqs.html.
Documentation for Cisco Unified Communications Manager Business Edition
For descriptions and URLs of Cisco Unified Communications Manager Business Edition documentation on Cisco.com, see the applicable version of Cisco Business Edition at https://www.cisco.com/c/en/us/support/unified-communications/index.html.
Installation Information
For instructions on downloading the service update, see the "Downloading Cisco Unity Connection Release 15SU3 Software" section.
For instructions on installing the service update on Cisco Unity Connection, see the “Upgrading Cisco Unity Connection” chapter of the Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 15 at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/install_upgrade/guide/b_15cuciumg/b_15cuciumg_chapter_010.html.
![]() Note |
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Downloading Cisco Unity Connection Release 15 Service Update 3 Software
![]() Note |
The service update files can be used to upgrade Cisco Unity Connection. The files can be downloaded from the Unity Connection downloads page. |
![]() Caution |
With restricted and unrestricted versions of Cisco Unity Connection software now available, download software carefully. Upgrading a restricted version to an unrestricted version is supported, but future upgrades are then limited to unrestricted versions. Upgrading an unrestricted version to a restricted version is not supported. For more information on restricted and unrestricted versions of Unity Connection software, see the Downloading a VMware OVA Template for a Unity Connection 15 Virtual Machine of the Release Notes for Cisco Unity Connection Release 15 at http://www.cisco.com/c/en/us/support/unified-communications/unity-connection/products-release-notes-list.html. |
Downloading Cisco Unity Connection Release 15 Service Update 3 Software
Procedure
Step 1 |
Sign in to a computer with a high-speed Internet Unity Connection, and go to the Voice and Unified Communications Downloads page at http://www.cisco.com/cisco/software/navigator.html?mdfid=280082558.
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Step 2 |
In the tree control on the Downloads page, expand Products> Unified Communications> Unified Communications Applications> Messaging> Unity Connection, and select Unity Connection Version 15SU3. |
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Step 3 |
On the Select a Software Type page, select Cisco Unity Connection Updates. |
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Step 4 |
On the Select a Release page, select 15 SU3, and the download buttons appear on the right side of the page. |
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Step 5 |
Confirm that the computer you are using has sufficient hard-disk space for the downloaded files. (The download descriptions include file sizes.) |
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Step 6 |
Select the applicable download, then follow the on-screen prompts to complete the download, making note of the MD5 value.
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Step 7 |
Use a checksum generator to confirm that the MD5 checksum matches the checksum that is listed on Cisco.com. If the values do not match, the downloaded files are damaged.
Free checksum tools are available on the Internet, for example, the Microsoft File Checksum Integrity Verifier utility. The utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility. |
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Step 8 |
If you are installing from a DVD, burn the DVD, noting the following considerations:
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Step 9 |
Confirm that the DVD contains a large number of directories and files. |
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Step 10 |
Delete unnecessary files from the hard disk to free disk space, including the .iso file that you downloaded. |
Reverting to the Unity Connection Version on the Inactive Partition
See the “Rollback of Unity Connection” section of the “Upgrading Cisco Unity Connection” chapter of the Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 15 at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/install_upgrade/guide/b_15cuciumg.html.
If a Unity Connection cluster is configured, revert to the previous version on the publisher server first, then on the subscriber server.
Caveat Information
You can find the latest caveat information for Unity Connection version 15SU2 by using Bug Toolkit, an Online tool available for customers to query defects according to their own needs.
Bug Toolkit is available at https://bst.cloudapps.cisco.com/bugsearch/. Fill in your query parameters by using the custom settings in the Advanced Settings option.
![]() Note |
To access Bug Toolkit, you must be logged on to Cisco.com as a registered user. |
This section contains the following caveat information:
Open Caveats—Unity Connection Release 15SU3
Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)
Caveat Number | Component | Severity | Description |
---|---|---|---|
CSCwo60282 | conversations |
3 |
UC15 CuMixer service experiencing delayed prompt playback during business hours call processing |
CSCwo60229 | messaging |
3 |
Rest-Tomcat stuck while deploying the war files leading to 503/502 service unavailable/gateway timeout for VMrest |
Resolved Caveats—Unity Connection Release 15SU3
Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)
Caveat Number | Component | Severity | Description |
---|---|---|---|
CSCwn63334 | trap | 2 | TRAP call is going to wrong Port in Unity 15 |
CSCwn97864 | speechview | 2 | CUC SttService sends duplicate RequestId Under Heavy Voicemail Traffic |
CSCwn42420 | messaging | 2 | Google Workspace Sync not working with direct connection after upgrading to 15su2 |
CSCwo47190 | messaging | 3 | Push is not getting confirmed in database on unity intermittently after email is sent by MbxSync |
CSCwn40925 | messaging | 3 | CuImapSvr core are getting created on the unity box |
CSCwo22001 | setup | 3 | CUC Switch version fails if Informix does not come up online in one minute |
CSCwo52765 | messaging | 3 | UC - Mbxsync repeatedly core dumps if empty/invalid token response received |
CSCwo25742 | setup | 3 | CUC preupgrade COP leaves Orphan Java process leading to high CPU |
CSCwp83385 | messaging | 3 | Connection Mailbox Sync cores with Exchange 2003 Unified Messaging service |
CSCwo12114 | messaging | 3 | Smtp relay is not working post 15SU2 Upgrade with secure smtp config |
CSCwo60587 | core | 3 | Connection Conversation Manager service is generating core dump durring qualys scan. |
CSCwo25754 | core | 3 | RisSystemAccessMaxProcessesThreads is getting overwritten in upgrade . |
CSCwo56062 | messaging | 3 | SpeechView Queue getting Stuck Processing If some Invalid entries in sttrequestQ |
CSCwm77586 | core | 3 | Unity is generating cores while transcoding on v15 |
CSCwo92025 | messaging | 3 | Change Password Option is not presented on CUADMIN app even though password has expired |
CSCwp14881 | database | 3 | R15: CUC Subscriber Switch Version Fails while restoring ontape backup from Publisher |
CSCwo71852 | core | 3 | UC15 CuCsMgr cores with SCCP Integration & 'Reconnect to a Higher-order CUCM When Available' Enabled |
CSCwm77126 | core | 3 | Connection IMAP Service core dump generated during performance run and IMAP connectivity |
CSCwo47197 | speechview | 3 | SttRequestQ grows enormously if there is a surge of failures from Cisco Webex Transcription Service |
CSCwo77293 | licensing | 3 | CUC Smart License Reservation no longer works due to EOS/EOL notice for CUC-SL-EXRTKY-K9= |
CSCwo02878 | speechview | 3 | AutoClean of the Dynamic DB SttQueue entries Left Out due to Corner Scenarios |
CSCwn26351 | admin | 3 | AXL connection from cuc to cucm failing |
CSCwn24391 | speechview | 3 | The voicemail transcription failed for messages sent to users in different mailbox stores. |
CSCwn65588 | user-experience | 3 | DRS File Decryption Tool not working on Unity Connection 15 |
CSCwn22220 | perfmon | 3 | CPU spike and higher RTT observed while fetching external services configured on unity |
CSCwo11491 | licensing | 3 | Smart License Registration failing with SSM On-Prem |
CSCwk75669 | messaging | 3 | "Connection Google Workspace Sync Service" (CuGSuiteSy+) is using high CPU than expected |
CSCwn40867 | serviceability | 3 | User Synchronization is failing in Control Hub for Unity Connection for users with blank mailid |
CSCwk55275 | messaging | 3 | UC "Delete Messages without Saving to Deleted Items Folder" feature does not work if User has 2 UMA |
CSCwd33658 | licensing | 3 | SLM :Renew Auth Failure intermittently. RTMT alerts are displayed with time-out error. |
CSCwo48977 | speechview | 3 | Onboarding status is not reflecting correctly on CUC cluster setup. |
CSCwo42079 | speechview | 3 | Make Cleanup of stt queue Configurable in Unity Connection |
CSCwo68587 | speechview | 3 | Existing Requests in SttRequestQ are not processed if heavy voicemail traffic is suddenly stopped |
CSCwk89125 | admin | 3 | The "All Hours" and "Voice Recognition Update Schedule" pages are not opening. |
CSCwn26139 | speechview | 3 | Attributes missing for speech view tables in Dir.xml. |
CSCwn73992 | conversations | 3 | Evaluation of Unity for Vulnerabilities in tomcat - multiple versions CVE-2024-50379 |
CSCwm88943 | speechview | 3 | Handle the processing of supported language codes when sending requests to Lexus. |
CSCwm00058 | speechview | 3 | Clicking "Sync License Status" and then "Test" redirects to the GUI login screen. |
Related Caveats—Cisco Unified Communications Manager 15SU3 Components that are Used by Unity Connection 15SU3
Table 3 below describes the Cisco Unified Communications Manager components that are used by Cisco Unity Connection.
Caveat information for the Cisco Unified CM components is available in the following documents:
- ReadMe for Cisco Unified Communications Manager Release 15SU3 on the download page for 15SU3 (start at https://software.cisco.com/download/home/280082558).
Cisco Unified CM Component | Description |
---|---|
backup-restore | Backup and restore utilities |
ccm-serviceability | ccm-serviceability Cisco Unified Serviceability web interface |
cdp | Cisco Discovery Protocol Drivers |
cli | Command-line interface (CLI) |
cmui | Certain elements in the Unity Connection web interfaces (such as search tables and splash screens) |
cpi-afg | Cisco Unified Communications Answer File Generator |
cpi-appinstall | Installation and upgrades |
cpi-cert-mgmt | Certificate management |
cpi-diagnose | Automated diagnostics system |
cpi-os | Cisco Unified Communications Operating System |
cpi-platform-api | Abstraction layer between the Cisco Unified Communications Operating System and the applications hosted on the platform |
cpi-security | Security for connections to the server |
cpi-service-mgr | Service Manager (ServM) |
cpi-vendor | External vendor issues |
cuc-tomcat | Apache Tomcat and third-party software |
database | Installation and access to the configuration database (IDS) |
database-ids | IDS database patches |
ims | Identity Management System (IMS) |
rtmt | Real-Time Monitoring Tool (RTMT) |
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
Further information regarding U.S. export regulations may be found at
https://research.ucdavis.edu/wp-content/uploads/Export-Control-Overview-of-Regulations.pdf