Cisco Unity Connection Version 12.x

Data Sheets

• Cisco Unity Connection 12.5 Data Sheet 22-Feb-2019
• Cisco Unity Connection 10.5 Data Sheet 29-Jul-2020
• Cisco Unity Connection 9.0(1) Data Sheet 14-Jan-2016
• Cisco Unity Connection 8.6(2) Data Sheet 14-Jan-2016
• Cisco Unity Connection 7.1 02-Sep-2008
• Cisco Unity Connection 1.x and 2.x Supported Platforms List 09-Jun-2008
• Cisco Unity Connection Version 12.0 Data Sheet 16-Aug-2017
• Cisco Unity Connection Version 11.0 Data Sheet 16-Aug-2017
• Cisco Unity Connection Version 10.x Data Sheet 04-Feb-2016
• Cisco Unity Connection: Feature Comparison between Versions (9.x, 10.x, and 11.x) Guide 20-Oct-2016 (PDF - 618 KB)
• Cisco Voice and Unified Messaging Products Feature Comparison (Unity Express, Unity Connection, Unity) 20-Oct-2016

End-of-Life and End-of-Sale Notices

Most Recent

• End-of-Sale and End-of-Life Announcement for the Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription 15-Dec-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription 30-Nov-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unity Connection - Perpetual 30-Sep-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unity Connection - Perpetual 23-Sep-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unity Connection 10.5 11-May-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unity Connection 10.5 03-Jan-2019
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unity Connection 11.0 20-Feb-2017
• End-of-Life Announcement for the Cisco Unity Connection 11.0 Software 20-Feb-2017
• End-of-Sale and End-of-Life Announcement for the Cisco Unity Connection 8.6.1 15-Jul-2016
• Annonce d’arrêt de commercialisation et de fin de vie de la version 8.6.1 du logiciel d’application Cisco Unity Connection 15-Jul-2016
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unity Connection version 9.x 30-Jun-2015
• End-of-Sale and End-of-Life Announcement for the Cisco Unity Connection Version 9.x 30-Jun-2015
• End-of-Sale and End-of-Life Announcement for the Cisco PBX/IP Media Gateway (PIMG) and T1 IP Media Gateway (TIMG) 02-Feb-2015
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unity Connection Versions 8.5 and 8.6 06-Feb-2014

Bulletins

• Cisco Unity Connection Service Bulletin for Unified Messaging with Microsoft Office 365 Product Bulletin 23-Feb-2020
• End-of-Life Announcement for the Cisco Unity Connection version 12.0 18-Feb-2020

Field Notices

Cisco Unity Connection Version 12.x

• Field Notice: FN - 72008 - Specific Releases of Cisco Unity Connection Affected by Adobe Flash End-of-Life - Software Upgrade Recommended - Software Upgrade Recommended 01-Dec-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 70379 - Unified Communications Collaboration Platform(s) - Reboot of Node Results in Fatal Error - Software Upgrade Recommended 13-Mar-2020

Security Advisories, Responses and Notices

Most Recent

• Cisco Unified Communications Products Information Disclosure Vulnerability 13-Jan-2021
• Cisco Unified Communications Products Cross-Site Scripting Vulnerability 05-Aug-2020
• Cisco Unified Communications Products Cross-Site Scripting Vulnerability 01-Jul-2020
• Cisco Unity Connection Directory Traversal Vulnerability 03-May-2020
• Cisco Unified Communications Manager Information Disclosure Vulnerability 22-Jan-2020
• Cisco Unity Connection Stored Cross-Site Scripting Vulnerability 22-Jan-2020
• Multiple Cisco Unified Communications Products Cross-Site Scripting Vulnerability 02-Oct-2019
• Cisco Unity Connection Reflected Cross-Site Scripting Vulnerability 20-Feb-2019
• Cisco Unity Connection Stored Cross-Site Scripting Vulnerability 03-Oct-2018
• Multiple Cisco Unified Communications Products Open Redirect Vulnerability 03-Oct-2018
• Cisco Unity Connection File Upload Denial of Service Vulnerability 03-Oct-2018
• Cisco Unity Connection Cross-Site Scripting Vulnerability 06-Jun-2018
• Multiple Cisco Products Disk Utilization Denial of Service Vulnerability 06-Jun-2018
• Cisco Unity Connection Mail Relay Vulnerability 21-Feb-2018
• Cisco Voice Operating System-Based Products Unauthorized Access Vulnerability 15-Nov-2017

Compatibility Information

• Compatibility Matrix for Cisco Unity Connection 11-Nov-2020
• Compatibility Matrix for Cisco Unity Connection 05-Dec-2018
• SCCP Compatibility Matrix: Cisco Unity Connection, Cisco Unified CM, and Cisco Unified CM Express 08-Jul-2015
• SIP Trunk Compatibility Matrix: Cisco Unity Connection, Cisco Unified CM, Cisco Unified CM Session Manager Edition, and Cisco Unified CM Express 09-Jul-2015
• Video Compatibility Matrix: Video Endponits, Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco MediaSense 09-Jul-2015

Release Notes

Cisco Unity Connection Version 12.x

• Release Notes for Cisco Unity Connection Release 12.5(1) 24-Jan-2019
• Release Notes for Cisco Unity Connection Release 12.0(1) 31-Aug-2017

Documentation Roadmaps

Cisco Unity Connection Version 12.x

• Documentation Guide for Cisco Unity Connection Release 12.x 24-Jan-2019

Licensing Information

Cisco Unity Connection Version 12.x

• Licenses for Open-Source Software Included in Cisco Unity Connection Release 12.5(1) 23-Jan-2019 (PDF - 9 MB)
• Licenses for Open-Source Software Included in Cisco Unity Connection Release 12.5(1) SU1 19-Jun-2019 (PDF - 9 MB)
• Licenses for Open-Source Software Included in Cisco Unity Connection Release 12.0(1) 13-Dec-2018
• Licenses for Open-Source Software Included in Cisco Unity Connection Release 12.0(1) SU2 17-Dec-2018 (PDF - 1 MB)
• Licenses for Open-Source Software Included in Cisco Unity Connection Release 12.0(1) SU1 17-Dec-2018

Design Guides

Cisco Unity Connection Version 12.x

• Design Guide for Cisco Unity Connection 12.x 23-Jan-2019

Install and Upgrade Guides

Cisco Unity Connection Version 12.x

• Cisco Unity Connection 12.x Supported Platforms List 23-Jan-2019
• Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 12.x 23-Jan-2019
• System Requirements for Cisco Unity Connection Release 12.x 23-Feb-2020

Install and Upgrade TechNotes

• CUC/CUCM vCPU Mismatch can Cause Upgrade Failure 20-Jan-2015
• Unity Connection Release 9.x Licenses and ELM 01-Mar-2013
• Unity Connection Upgrade with COBRAS Instead of DRS 03-Sep-2014

Configuration Examples and TechNotes

Most Recent

• Configure Direct Transfer to Unity Connection Mailbox with Extension Wildcard 10-Oct-2018
• Configuration Example for Secure SIP Integration Between CUCM and CUC based on Next Generation Encryption (NGE) 28-Aug-2018
• AD FS Version 2.0 Setup for SAML SSO Configuration Example 27-Feb-2018
• Configuration Example for CUCM Non-Secure SCCP Integration with CUC 21-Feb-2017
• Configuration Example for CUCM Non-Secure SIP Integration with CUC 20-Feb-2017
• Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS) 01-Dec-2016
• Unity Connection: Procedure to change Default Application Admin User 14-Oct-2016
• Configure and Troubleshoot Secure Integration Between CUCM and CUC 02-Jun-2016
• Unity Connection Office 365 Configuration Example 26-Feb-2015
• CUCM and CUC Meet Me Conference with User Authentication Configuration Example 23-Jan-2015
• Enable SAML SSO for Jabber Clients Configuration Example 23-Jan-2015
• SAML SSO Setup with Kerberos Authentication Configuration Example 21-Jan-2015
• Unity Connection PreGreetings Recording Configuration Example 21-Jan-2015
• Unity Connection Version 10.5 SAML SSO Configuration Example 21-Jan-2015
• Jabber Cannot Check Voicemail After 24 Hours 18-Jul-2014

Configuration Guides

Cisco Unity Connection Version 12.x

• Cisco Unified Communications Manager SIP Integration Guide for Cisco Unity Connection Release 12.x 22-Jan-2019
• Cisco SIP Proxy Server Integration Guide for Cisco Unity Connection Release 12.x 24-Jan-2019
• Cisco Unified Communications Manager Express SCCP Integration Guide for Cisco Unity Connection Release 12.x 24-Jan-2019
• Cisco Unified Communications Manager Express SIP Trunk Integration Guide for Cisco Unity Connection Release 12.x 24-Jan-2019
• Cisco Unified Communications Manager SCCP Integration Guide for Cisco Unity Connection Release 12.x 22-Jan-2019
• Multiple Phone System Integration Guide for Cisco Unity Connection Release 12.x 24-Jan-2019
• PIMG Integration Guide for Cisco Unity Connection Release 12.X 22-Jan-2019
• QSIG-Enabled Phone System with Cisco ISR Voice Gateway Integration Guide for Cisco Unity Connection Release 12.x 24-Jan-2019
• QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection Release 12.x 22-Jan-2019
• TIMG Integration Guide for Cisco Unity Connection Release 12.x 22-Jan-2019

End-User Guides

Cisco Unity Connection Version 12.x

• Cisco Unified Communications Operating System Administration Guide for Cisco Unity Connection Release 12.x 24-Jan-2019
• Quick Start Guide for the Cisco Unity Connection Mini Inbox (Release 12.x) 24-Jan-2019
• Quick Start Guide for the Cisco Unity Connection Web Inbox (Release 12.x) 24-Jan-2019
• User Guide for Accessing Cisco Unity Connection Voice Messages in an Email Application (Release 12.x) 22-Jan-2019
• User Guide for the Cisco Unity Connection Messaging Assistant Web Tool (Release 12.x) 06-Mar-2019
• User Guide for the Cisco Unity Connection Personal Call Transfer Rules Web Tool (Release 12.x) 22-Jan-2019
• User Guide for the Cisco Unity Connection Phone Interface (Release 12.x) 12-Sep-2019

Maintain and Operate Guides

Most Recent

• Cisco Unity Connection on UCSE Cisco Unity Connection on UCSE 03-Nov-2020
• Unified Messaging Guide for Cisco Unity Connection Release 12.x 25-Sep-2020
• Cisco Unity Connection Provisioning Interface (CUPI) API 29-Jul-2020
• Cisco Unity Connection Notification Interface (CUNI) API 22-Jul-2020
• Administration Guide for Cisco Unity Connection Serviceability Release 12.x 18-Jun-2020
• Cisco Unity Connection Messaging Interface (CUMI) API 08-May-2020
• Security Guide for Cisco Unity Connection Release 12.x 21-Apr-2020
• Complete Reference Guide for Cisco Unity Connection Survivable Remote Site Voicemail (SRSV) 27-Jan-2020
• Cisco Unity Connection Provisioning Interface (CUPI) API -- For End Users 25-Jan-2019
• HTTPS Networking Guide for Cisco Unity Connection Release 12.x 24-Jan-2019
• Networking Guide for Cisco Unity Connection Release 12.x 24-Jan-2019
• Quick Start Guide for SAML SSO Access 24-Jan-2019
• User Workstation Setup Guide for Cisco Unity Connection Release 12.x 24-Jan-2019
• System Administration Guide 23-Jan-2019
• Cisco Unity Connection Imaging Interface (CUII) API 04-Jan-2019

Maintain and Operate TechNotes

• CUC SQL Queries for Message Counts and Mailbox Sizes 08-Dec-2014
• Password Recovery Procedure for Cisco Unity Connection 21-Dec-2011
• Speech Connect with SFTP and SSH to Perform a Bulk Upload of Spoken Name Files 05-Jul-2013
• Speech Connect with SFTP and SSH to Post the Upgrade File 05-Jul-2013
• Unity Connection Disk Space Management 04-Sep-2013
• Unity Connection FAQ: How do you take a network capture from Unity Connection? 13-Jun-2013
• Unity Connection SMTP Domain Name Change 14-Jan-2014
• Unity Connection Supplemental Mailstore Information 18-Dec-2013
• Unity Connection/Presence FAQ: How do you dump a log file from Halt into Unity Connection or Presence with VMware? 08-Jan-2015
• ViewMail for Microsoft Outlook Functionality Additions Through Releases 30-Jan-2014

Error and System Messages

Cisco Unity Connection Version 12.x

• Alarm Message Definitions for Cisco Unity Connection Release 12.x 17-Aug-2017

Password Recovery

• Password Recovery Procedure for Cisco Unity Connection 21-Dec-2011

Support FAQ

• How do you Bulk Migrate UM Accounts from Exchange to Office 365 in CUC? 15-Nov-2017
• SpeechView FAQ: What are the methods to deliver a SpeechView transcription to Outlook? 28-Jan-2014
• Unity Connection FAQ: How do I bulk assign unified messaging in Cisco Unity Connection? 16-Apr-2013
• Unity Connection FAQ: How do I reset a PIMG/TIMG to the factory defaults? 16-Dec-2013
• Unity Connection FAQ: How do you take a network capture from Unity Connection? 13-Jun-2013

Troubleshooting Guides

Cisco Unity Connection Version 12.x

• Troubleshooting Guide for Cisco Unity Connection Release 12.x 22-Jan-2019

Troubleshooting TechNotes

Most Recent

• Troubleshoot Zombie/Defunct Processes in UC Servers 10-Feb-2021
• Cisco Unity Connection RTMT Trace Locations via CLI 17-Aug-2020
• Troubleshoot Cisco VOS Based Finesse Server With CLI 14-Feb-2017
• Unity Connection Voice Recognition Resource Issue 26-Feb-2016
• Unity Connection Cluster Replication Rebuild 24-Nov-2015
• Troubleshoot Toll Fraud via Unity Connection 01-Sep-2015
• Single Inbox Synchronization Issues with Microsoft Exchange On-Premises Deployments 02-Apr-2015
• Unity Connection Single Inbox Troubleshooting TechNote 12-Mar-2015
• CUC Unified Messaging Issues Due to Control Characters in Voice Message Subject Line 03-Mar-2015
• PIMG and TIMG Configuration and Troubleshooting Information 23-Feb-2015
• Unity Connection Single Inbox Feature Reference Guide 18-Feb-2015
• CUC/CUCM vCPU Mismatch can Cause Upgrade Failure 20-Jan-2015
• Unity Connection/Presence FAQ: How do you dump a log file from Halt into Unity Connection or Presence with VMware? 08-Jan-2015
• CUC SQL Queries for Message Counts and Mailbox Sizes 08-Dec-2014
• Unity Connection Personal Communication Assistant Error Message with Media Master 03-Dec-2014

Sales Resources

Customer Presentations and Sales Accelerators

• Cisco Unity Connection Ordering Guide 25-Jul-2018

Solution Overviews

• Cisco Unified Messaging: Support with Microsoft BPOS-Dedicated Services 27-Jun-2011
• Secure Voicemail Transcription: Speech to Text with Cisco Unity Connection Voice Messages Solution Overview 06-Jul-2020

White Papers

• Modifying the "From" Field for Cisco Unity Connection Single Inbox Implementations and SMTP Notifications 01-Dec-2014 (PDF - 488 KB)

Translated End-User Guides

Most Recent

• Gebruikershandleiding voor de Cisco Unity Connection-telefooninterface (versie 11.x) 11-Dec-2020 (PDF - 2 MB)
• Brugervejledning til telefonbrugergrænsefladen Cisco Unity Connection (version 11.x) 10-Dec-2020 (PDF - 2 MB)
• Telefonschnittstelle für Cisco Unity Connection (Version 11.x) – Benutzerhandbuch 10-Dec-2020 (PDF - 2 MB)
• Guía del usuario para la interfaz de teléfono de Cisco Unity Connection (versión 11.x) 10-Dec-2020 (PDF - 2 MB)
• Guide de l'utilisateur de l'interface téléphonique Cisco Unity Connection (Version 11.x) 10-Dec-2020 (PDF - 2 MB)
• Guida per l'utente dell'interfaccia telefonica di Cisco Unity Connection (versione 11.x) 10-Dec-2020 (PDF - 2 MB)
• Cisco Unity Connection 전화 인터페이스 사용 설명서(릴리스 11.x) 10-Dec-2020 (PDF - 2 MB)
• Användarhandbok för Cisco Unity Connections telefongränssnitt (version 11.x) 10-Dec-2020 (PDF - 2 MB)
• Manual do usuário da interface do telefone do Cisco Unity Connection (versão 11.x) 10-Dec-2020 (PDF - 2 MB)
• Руководство пользователя интерфейса телефона Cisco Unity Connection (выпуск 11.x) 10-Dec-2020 (PDF - 2 MB)
• Cisco Unity Connection 電話介面使用者指南（11.x 版） 10-Dec-2020 (PDF - 2 MB)
• Guía del usuario para la interfaz del teléfono de Cisco Unity Connection (versión 11.x) 10-Dec-2020 (PDF - 2 MB)
• Cisco Unity Connection 电话界面用户指南（版本 11.x） 10-Dec-2020 (PDF - 2 MB)
• Manual do usuário da ferramenta da Web Assistente de mensagens do Cisco Unity Connection (versão 8.x) 20-Nov-2020 (PDF - 2 MB)
• Gebruikershandleiding voor het openen van spraakberichten van Cisco Unity Connection in een e-mailprogramma (versie 11.x) 11-Nov-2020 (PDF - 1 MB)