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Cisco Unity Connection 12.5 Data Sheet

Data Sheet

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Updated:February 22, 2019

Available Languages

Download Options

  • PDF
    (434.4 KB)
    View with Adobe Reader on a variety of devices
Updated:February 22, 2019


Cisco® collaboration solutions facilitate rich interactions between your distributed and mobile users to enhance team performance, encourage innovation, improve productivity, and accelerate the decision-making process. Cisco Unity® Connection is a robust unified messaging and voicemail solution that accelerates collaboration by providing you with flexible message access options. It also provides the IT department with management simplicity.

Product Overview

Access and manage voice messages from your email inbox, web browser, Cisco Jabber®, Cisco IP phone, smartphone, or tablet with Cisco Unity Connection. Easily prioritize messages and respond quickly to colleagues, partners, and customers. If you are on the go or simply prefer to do so, you can use the speech-activated tools for hands-free message retrieval.

For IT, Cisco Unity Connection is an “integrated by design” extension of Cisco Unified Communications Manager. It is easy to manage with Cisco Prime® Collaboration, our single application for unified management of the entire voice and video deployment. Cisco Prime Collaboration simplifies deployment, provisioning, monitoring, and system management.

Cisco Unity Connection is robust and secure, and is designed for complex, distributed global deployments with support for high availability, redundancy, and branch-office survivability. It is fully virtualized and runs on the Cisco Unified Computing System (Cisco UCS®) or on hardware that meets minimum specifications, such as servers and blades manufactured by IBM and HP.

Cisco Unified Communications Manager is the industry leader in enterprise call and session management platforms, with more than 200,000 customers worldwide, more than 85 million Cisco IP phones, and tens of millions of soft clients deployed. Cisco Unified Communications Manager is the core of Cisco’s collaboration portfolio. Cisco Unity Connection is the single choice for voice messaging deployed alongside Cisco Unified Communications Manager.

What’s New with Cisco Unity Connection Version 12.5

Table 1 lists major features in Cisco Unity Connection version 12.5.

Table 1.             High-level features in Cisco Unity Connection version 12.5



Enhanced user experience

HTML5 media player

●  Enhanced media player to record and play back a variety of audio streams, such as custom greeting and voice name
●  Browser-compatible player requires no add-on or security patches with supported browsers

Simplified administration

Custom roles – Enhancements and API support

●  System administrators can use templates to define custom roles
●  Representational State Transfer (REST) API to create, modify, delete, and list custom roles
●  A read-only administrator role allows access to various web applications, including Real-Time Monitoring Tool (RTMT)

Branding and skinning support

●  For Hosted Collaboration Solution customers, Version 12.5 allows the administrator to change the brand, logo, and color scheme of various Unity Connection web application pages

Security and compliance

Smart Licensing – Specific License Reservation

●  Feature for highly secure environment with no ability to connect to Cisco Smart Software Manager service (SSM). The customer Smart Account must be entitled for License Reservation
●  The authorization code generated can be installed on Cisco Unified Communications; no regular synchronization is needed if the product runs within the specified license consumption limit
●  A new authorization code needs to be installed on the product, which provides an acknowledgement code. Changes are not activated until the acknowledgement code from the product is updated on SSM
●  Any increase or decrease in reserved licenses requires re-reserving licenses in SSM

Smart Licensing – privacy support

●  Support using a device unique identifier instead of hostname or an IP address during license registration and synchronization with Cisco Smart Software Manager or Satellite

Web apps – login session management

●   Allows the system administrator to enforce a limit of concurrent sessions for users and other administrators to control access of various web applications
●  Allows the OS administrator to terminate a specific user's active sessions on various web applications

SHA1—80 support over Secure Real-Time Transport Protocol (SRTP)

●   A new cipher — AES_CM_128_HMAC_SHA1_80 — is introduced to establish secure media over the STRP interface

Cipher control to disable weak ciphers

●  Provides flexibility to the OS administrator to configure a cipher list for Cisco unified collaboration products, including Unity Connection
●  Weak ciphers can be easily removed any time from the configured cipher list

Table 2.             Localization languages


The Cisco Unity Connection Telephony User Interface (TUI), end-user GUI, and Text-To-Speech (TTS) engine are available in the following languages:

●  Arabic
●  Catalan
●  Chinese (Hong Kong, Mandarin TUI with simplified and traditional Chinese GUI, simplified Mandarin TTS, but not traditional Mandarin TTS)
●  Czech
●  Danish
●  Dutch
●  English (U.S., U.K., and Australian)
●  English TTY
●  Finnish
●  French (European and Canadian)
●  German
●  Greek
●  Hebrew
●  Hungarian
●  Italian
●  Japanese
●  Korean
●  Norwegian
●  Polish
●  Portuguese (Brazilian and European)
●  Russian
●  Spanish (European and Latin American)
●  Swedish
●  Turkish

System Requirements

The Cisco Unity Connection system runs as a virtual machine on the Cisco UCS or spec-based hardware. Refer to the Cisco Unity Connection supported platform list for hardware configuration and scalability requirements.

See a full, updated list of supported email clients, web browsers, and desktop operating systems for use with Cisco Unity Connection.

Type of licenses

●     Basic User License - Cisco Unity Connection user and interoperability functions are offered under a single, low-cost Basic user license that you can use for all core functionality (voicemail, unified messaging, or integrated messaging).

●     Enhanced User License - Get all the user and interoperability functions available with the Basic license plus the Cisco Survivable Remote Site Voicemail capability for branch-office users. Enhanced licensing provides a second standby mailbox at the branch office for remote users.

●     Cisco SpeechView (transcription services) is an additional per-subscriber, subscription-based license that provides speech-to-text capability. Learn more about Cisco SpeechView.

Note:         Both Basic and Enhanced capabilities are provided with Cisco Unified Workspace Licensing (UWL) and Cisco UC Enterprise Agreement Licensing.

Ordering Cisco Unity Connection Version 12.5

●     Starting with Cisco Unity Connection 12.0 and continuing with 12.5, only Smart Licensing is supported. Licenses are Smart Entitlements. Customers must create a Smart Account.

●     Cisco Smart Licensing: https://www.cisco.com/c/en/us/buy/smart-accounts/software-licensing.html.

●     Cisco Smart Software Manager: https://www.cisco.com/web/ordering/smart-software-manager/index.html.

●     Cisco Smart Software Manager Satellite: https://www.cisco.com/go/smartsatellite.

●     Cisco Smart Accounts: https://www.cisco.com/web/ordering/smart-software-manager/smart-accounts.html.

Ordering information

To place an order, visit the Cisco Ordering home page and refer to Table 2. To download software, visit the Cisco Software Center.

Table 3.             Ordering information

Product name

Part number

Cisco Unity Connection Release 12.0


Refer to the Cisco Unity Connection Ordering Guide for detailed information about part numbers, descriptions, and packaging options (Cisco partner access required).

Migrating Cisco Unity Connection 9.x and above (PLM-based licenses) to Cisco Unity Connection 12.0+

●     Customers must create a Smart Account.

●     Customers need to first migrate their existing classic PAK or PLM to the Smart Account and virtual account.

●     Customers with active Software Support Service (SWSS) will be able to convert classic licenses to Smart Entitlements through the Cisco Smart Software Manager portal.

●     Two types of migration are supported:

     PAK-based - Migration can be done for already fulfilled, partially fulfilled, and unfulfilled PAKs.

     Device-based - This can be used to convert the PLM-based licenses to Smart Entitlements.

Upgrade to a Smart License–enabled version without an SWSS contract

From version 9, version 10, and version 11 (user-based licensing), upgrade to Smart Licenses:

●     Order a-la-carte upgrade SKUs along with SWSS

From versions earlier than version 9 (DLU), upgrade to Smart Licenses:

●     Order a-la-carte upgrade SKUs based on an LCU report from a classic server. Add SWSS

●     Additional new licenses may be ordered

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