Troubleshoot device health metrics by reviewing symptoms, configuration details, likely causes, and corrective actions for managed ASA devices.
Consider the following reasons for data not being displayed in the Device Health Metrics dashboard:
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Health metrics not enabled for tenant
Workaround: Navigate to Administration > General Settings and ensure that the Enable ASA Health Monitoring toggle is enabled. This will enable health metrics for all devices within the tenant.
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No ASA devices have been onboarded
Workaround: Navigate to the Security Devices page to onboard your ASA devices. Ensure that devices are properly onboarded to start monitoring them.
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Health metrics are not enabled for the individual ASA devices using on-prem SDC
Workaround: Verify that health metrics are enabled for each device using an on-prem Secure Device Connector. Note that each SDC supports monitoring up to 50 devices.
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The device is unreachable
Workaround: Check the connectivity of the device. Ensure that the device online. Navigate to the Security Devices page to verify and troubleshoot connectivity issues.