Explains the Call Home feature, which delivers system alerts to predefined or custom destination profiles, enabling automated parsing and communication with technical support services.
This chapter describes the configuring of the Call Home feature.
Starting Cisco IOS XR software Release 25.3.1, Call Home transport mode is not supported. Configure CSLU or Smart Transport mode to ensure seamless operation of the licensing solution. For more information about configuring CSLU and Smart Transport, refer to the Cisco IOS XR Smart Licensing Using Policy.
About Call Home
Describes the functionality of Call Home, which provides email and HTTPS-based notifications for system policies, supporting various message formats for automated parsing or human review.
Benefits of Using Call Home
Highlights the advantages of Call Home, including multiple message formats, concurrent destinations, alert filtering, and scheduled periodic reporting for improved network maintenance.
Prerequisites for Call Home
Outlines the requirements for Call Home, including contact information, SMTP server details, and IP connectivity verification to ensure successful alert delivery.
How to Configure Call Home
Describes the necessary tasks for configuring Call Home, such as defining contact details, destination profiles, and alert groups, while highlighting important prerequisites for HTTPS source interface configuration in dual-stack networks.
Configuring Contact Information
Configures essential contact information for Call Home, including email addresses, contract and customer identifiers, phone numbers, and physical site details to ensure accurate identification of the message origin.
Destination Profiles
Describes how destination profiles manage Call Home alerts by defining recipient lists, message formats, severity thresholds, and alert group subscriptions to ensure critical system information reaches the appropriate support channels.
Call Home Alert Groups
Describes Call Home alert groups, which categorize system events into predefined subsets to trigger targeted notifications based on severity levels and associated CLI command outputs, ensuring relevant diagnostic data reaches the appropriate support destinations.
Configuring Email
Configures the email server settings required for Call Home, including sender and reply-to addresses, and specifies primary and backup mail servers to ensure reliable delivery of notification messages.
Configuring a HTTPS Proxy Server
Configures an HTTPS proxy server for Call Home to enable secure communication and data transit through a designated proxy gateway.
Sending Call-home Data through an Email
Configures Call Home to use email as the transport method by defining destination profiles, specifying recipient email addresses, selecting message formats, and subscribing to relevant alert groups for automated event reporting.
Sending Call-home Data through HTTPS
Configures Call Home to use HTTPS as the transport method by establishing destination profiles, setting secure URLs, and defining alert group subscriptions, while ensuring proper certificate trustpoint configuration for secure data transmission.
Configuring Call Home to use VRF
Configures Call Home to operate within a specific Virtual Routing and Forwarding (VRF) instance to enable network segmentation for alert data, noting that this functionality is exclusively supported for HTTPS transport methods.
Configuring Call Home Data Privacy
Configures data privacy levels for Call Home messages to scrub sensitive information, such as passwords, IP addresses, or hostnames, ensuring secure alert reporting while managing potential impacts on CPU utilization.
Sending Smart License Data
Configures the transmission of Smart Licensing data via HTTPS by enabling reporting within a destination profile, specifying the transport method, and setting the destination URL to ensure accurate license usage reporting.