System Management Configuration Guide for Cisco 8000 Series Routers, Cisco IOS XR Releases

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System Management Configuration Guide for Cisco 8000 Series Routers, Cisco IOS XR Releases

Benefits of Using Call Home

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Highlights the advantages of Call Home, including multiple message formats, concurrent destinations, alert filtering, and scheduled periodic reporting for improved network maintenance.


The Call Home feature offers the following benefits:

  • Multiple message-format options:

    • Short Text—Suitable for pagers or printed reports.

    • Plain Text—Full formatted message information suitable for human reading.

    • XML—Matching readable format using Extensible Markup Language (XML) and Adaptive Markup Language (AML) document type definitions (DTDs). The XML format enables communication with the Cisco Smart Call Home server.

  • Multiple concurrent message destinations.

  • Multiple message categories, including configuration, environmental conditions, inventory, syslog, and crash events.

  • Filtering of messages by severity and pattern matching.

  • Scheduling of periodic message sending.