System Management Configuration Guide for Cisco 8000 Series Routers, Cisco IOS XR Releases

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System Management Configuration Guide for Cisco 8000 Series Routers, Cisco IOS XR Releases

Configuring Email

Updated: June 12, 2026

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Configures the email server settings required for Call Home, including sender and reply-to addresses, and specifies primary and backup mail servers to ensure reliable delivery of notification messages.

If Call Home messages are sent via email, the you must configure your email server before Call Home messages can be sent.

Procedure

1.

call-home

Example:

Router#configure
Router(config)# call-home
Router(config-call-home)#

Enters call home configuration mode.
2.

(Optional) sender from email-address

Example:


Router(config-call-home)# sender from 
my_email@cisco.com

Specifies the email message “from” address.
3.

(Optional) sender reply-to email-address

Example:


Router(config-call-home)# sender reply-to 
my_email@cisco.com

Specifies the email message “reply-to” address.
4.

mail-server address priority priority

Example:


Router(config-call-home)# mail-server 
198.61.170.16 priority 1
Router(config-call-home)#commit

Specifies the mail server to use to send Call Home messages. You can specify an IP address or mail server name. You can specify up to five mail servers to use. The server with the lower priority is tried first.
5.

show call-home mail-server status

Example:


Router#show call-home mail-server status

Displays the status of the specified mail server.