Describes how destination profiles manage Call Home alerts by defining recipient lists, message formats, severity thresholds, and alert group subscriptions to ensure critical system information reaches the appropriate support channels.
A destination profile includes the following information:
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One or more alert groups—The group of alerts that trigger a specific Call Home message if the alert occurs.
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One or more e-mail or HTTPS destinations—The list of recipients for the Call Home messages generated by alert groups assigned to this destination profile.
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Message format—The format for the Call Home message (short text, full text, or XML).
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Message severity level—The Call Home severity level that the alert must meet before a Call Home message is sent to all e-mail and HTTPS URL addresses in the destination profile. An alert is not generated if the Call Home severity level of the alert is lower than the message severity level set for the destination profile. The inventory and configuration alert groups do not have concept of severity level. They are generated directly.
You can also configure a destination profile to allow periodic inventory update messages by using the inventory alert group that will send out periodic messages daily, weekly, or monthly.
The following predefined destination profiles are supported:
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CiscoTAC-1—Supports the Cisco-TAC alert group in XML message format.