Cisco Unity Connection
| Overview | Product Overview |
|---|---|
| Product Type | Unified Communications Applications |
| Status | Available Order |
| Series Release Date | 18-SEP-2005 |
- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
- All Tools
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Feedback-
- Speech Connect for Cisco Unity Connection
Status: End of Support | End-of-Support Date: 31-Jul-2022
- SpeechView
Status: End of Support | End-of-Support Date: 31-Jul-2022
- Unity Connection Locale Installer
Status: Available | Release Date: 26-Sep-2008
- Unity Connection Version 11.5
Status: End of Support | End-of-Support Date: 31-May-2024
- Unity Connection Version 11.x
Status: End of Support | End-of-Support Date: 31-May-2024
- Unity Connection Version 12.x
Status: End of Support | End-of-Support Date: 31-Aug-2025
- Unity Connection Version 14
Status: Not Orderable | End-of-Support Date: 30-Apr-2027
- Unity Connection Version 15
Status: Available | Release Date: 16-Oct-2023
- Unity Connection ViewMail for Microsoft Outlook Version 11.x
Status: End of Support | End-of-Support Date: 31-May-2024
- Unity Connection ViewMail for Microsoft Outlook Version 12.0
Status: End of Support | End-of-Support Date: 31-Aug-2025
- Unity Connection ViewMail for Microsoft Outlook Version 12.5
Status: End of Support | End-of-Support Date: 31-Aug-2025
- Unity Connection ViewMail for Microsoft Outlook Version 14
Status: Not Orderable | End-of-Support Date: 30-Apr-2027
- Unity Connection ViewMail for Microsoft Outlook Version 15
Status: Available | Release Date: 16-Oct-2023
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Recent Security Notices
- 18-Feb-2026
- 13-Feb-2026
- 03-Feb-2026
- 04-Jun-2025
- 21-May-2025
Document Categories
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Data Sheets and Product Information
- Cisco Unity Connection 14 Data Sheet
- Cisco Unity Connection Version 11.0 Data Sheet
- Cisco Unity Connection Version 12.0 Data Sheet
- Cisco Voice and Unified Messaging Products Feature Comparison (Unity Express, Unity Connection, Unity)
- Cisco Unity Connection: Feature Comparison between Versions (9.x, 10.x, and 11.x) Guide (PDF - 618 KB)
Data Sheets
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English
- End-of-Sale and End-of-Life Announcement for the Cisco Version 14 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions
- End-of-Sale and End-of-Life Announcement for the Cisco Version 14 of On-premises Calling applications (including Cisco Unified Communications Manager) - Perpetual
- End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions
- End-of-Sale and End-of-Life Announcement for the Cisco SpeechView Professional
- End-of-Sale and End-of-Life Announcement for the Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription
- End-of-Sale and End-of-Life Announcement for Perpetual Licensing for Cisco Unity Connection
- End-of-Life Announcement for the Cisco Unity Connection version 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unity Connection 10.5
- End-of-Life Announcement for the Cisco Unity Connection 11.0 Software
- End-of-Sale and End-of-Life Announcement for the Cisco Unity Connection 8.6.1
- End-of-Sale and End-of-Life Announcement for the Cisco Unity Connection Version 9.x
- End-of-Sale and End-of-Life Announcement for the Cisco PBX/IP Media Gateway (PIMG) and T1 IP Media Gateway (TIMG)
- End-of-Sale and End-of-Life Announcement for the Cisco Unity Connection Versions 8.5 and 8.6
- End-of-Sale and End-of-Life Announcement for the Cisco MCS 7825 and External Drives for Cisco Unity
- End-of-Sale and End-of-Life Announcement for the Cisco Unity PBX IP Media Gateway for ROLM and Mitel
- End-of-Sale and End-of-Life Announcement for the Cisco MCS 7800 Media Convergence Server for Cisco Unity Connection
- End-of-Sale and End-of-Life Announcement for the Cisco Unity Connection 7.1
- End-of-Sale and End-of-Life Announcement for the Cisco Unity Connection Version 8.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unity Connection Version 2.0
End-of-Life and End-of-Sale Notices
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Security Notices
- Cisco Unity Connection Service Bulletin for Single Inbox with Multi-Geo Enabled on Microsoft 365 (Office 365)
- Cisco Unity Connection Service Bulletin for Unified Messaging with Microsoft Office 365
- End-of-Life Announcement for the Cisco Unity Connection version 12.0
Bulletins
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Applicable to Multiple Releases
- Field Notice: FN74342 - Cisco Unified Communications Manager: SMTP May Fail to Connect After March 1, 2026 - Workaround Provided
- Field Notice: FN74345 - Cisco On-Premises Calling Products: Impact on Secure Communication Due to Upcoming Changes to TLS certificates Issued by Public Certificate Authorities with Client Authentication EKU, Starting May 2026 - Workaround Provided
- Field Notice: FN74183 - Cisco Jabber and Cisco Webex App Show Voicemail Service Disconnected From Cisco Unity Connection - Configuration Change Recommended
- Field Notice: FN74144 - Cisco Unity Connection SpeechView Transcription Service Will Stop Working after December 30, 2024 - Software Upgrade Recommended
- Field Notice: FN - 72291 - Cisco Unity Connection: QuoVadis Root CA 2 Decommission Might Affect Smart Licensing Functionality - Workaround Provided
- Field Notice: FN - 72008 - Specific Releases of Cisco Unity Connection Affected by Adobe Flash End-of-Life - Software Upgrade Recommended - Software Upgrade Recommended
- Field Notice: FN - 70379 - Unified Communications Collaboration Platform(s) - Reboot of Node Results in Fatal Error - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70394 - Unified Communications Platforms, Time Zones Not Updated in Database Correctly - Software Upgrade Recommended
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Cisco Unity Connection Version 11.x
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Cisco Unity Connection Version 10.5
- Field Notice: FN - 63542 - PCIe Cards Installed in UCS C220 and C240 M3 May Overheat when System is Idle - BIOS/Firmware Upgrade Recommended
- Field Notice: FN - 63943 - Memory Leak in UCS-C Cisco Integrated Management Controller (CIMC) Might Cause Memory Exhaustion for Systems with Extended Up-Times - Software Upgrade Recommended
- Field Notice: FN74203 - Cisco Unity Connection Unified Messaging with Microsoft 365, Voicemail Stored in Cisco Unity Connection Will Not Sync with Exchange Online (Outlook) Email Inbox - Software Upgrade Recommended
Field Notices
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- Cisco Unified Communications Products Command Injection Vulnerability
- Cisco Unified Communications Products Privilege Escalation Vulnerability
- Multiple Cisco Unified Communications Products Unauthenticated API High CPU Utilization Denial of Service Vulnerability
- Cisco Unity Connection Unauthenticated Arbitrary File Upload Vulnerability
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- Cisco Unity Connection Cross-Site Scripting Vulnerability
- Cisco Unified Communications Products Privilege Escalation Vulnerability
- Vulnerability in Spring Framework Affecting Cisco Products: March 2022
- Cisco Unified Communications Products Cross-Site Scripting Vulnerability
- Cisco Unified Communications Products Path Traversal Vulnerability
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- Cisco Unified Communications Products Cross-Site Scripting Vulnerabilities
- Cisco Unified Communications Products Information Disclosure Vulnerability
- Cisco Unified Communications Products Cross-Site Scripting Vulnerability
Security Advisories, Responses and Notices
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Release and Compatibility
- Compatibility Matrix for Cisco Unity Connection
- SIP Trunk Compatibility Matrix: Cisco Unity Connection, Cisco Unified CM, Cisco Unified CM Session Manager Edition, and Cisco Unified CM Express
- Video Compatibility Matrix: Video Endponits, Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco MediaSense
- SCCP Compatibility Matrix: Cisco Unity Connection, Cisco Unified CM, and Cisco Unified CM Express
Compatibility Information
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Cisco Unity Connection Version 15
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Cisco Unity Connection Version 14
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Cisco Unity Connection Version 12.x
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Cisco Unity Connection Version 11.x
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Cisco Unity Connection ViewMail for Microsoft Outlook Version 12.5
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Cisco Unity Connection ViewMail for Microsoft Outlook Version 12.0
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Cisco Unity Connection ViewMail for Microsoft Outlook Version 11.x
Release Notes
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Reference
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Cisco Unity Connection Version 14
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Cisco Unity Connection Version 12.x
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Cisco Unity Connection ViewMail for Microsoft Outlook Version 15
- Documentation Guide for Cisco Unity Connection Release 11.x
Documentation Roadmaps
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Cisco Unity Connection Version 12.x
- Licenses for Open-Source Software Included in Cisco Unity Connection Release 12.5(1) SU1 (PDF - 9 MB)
- Licenses for Open-Source Software Included in Cisco Unity Connection Release 12.5(1) (PDF - 9 MB)
- Licenses for Open-Source Software Included in Cisco Unity Connection Release 12.0(1) SU2 (PDF - 1 MB)
- Licenses for Open-Source Software Included in Cisco Unity Connection Release 12.0(1) SU1
- Licenses for Open-Source Software Included in Cisco Unity Connection Release 12.0(1)
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Cisco Unity Connection Version 11.x
Licensing Information
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Design
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Cisco Unity Connection Version 15
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Cisco Unity Connection Version 14
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Cisco Unity Connection Version 12.x
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Cisco Unity Connection Version 11.x
Design Guides
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Install and Upgrade
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Cisco Unity Connection Version 15
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Cisco Unity Connection Version 14
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Cisco Unity Connection Version 12.x
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Cisco Unity Connection Version 11.x
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Cisco Unity Connection ViewMail for Microsoft Outlook Version 12.0
- Regulatory Compliance and Safety Information for Cisco Unity Connection
Install and Upgrade Guides
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Configuration
- Configure Unity Connection for Office 365
- SpeechView Cisco Webex in-house transcription service for Unity Connection
- Configure and Troubleshoot Secure Integration Between CUCM and CUC
- Configure SpeechView for Unity Connection with Microsoft Office 365
- Configure Direct Transfer to Unity Connection Mailbox with Extension Wildcard
- Configuration Example for Secure SIP Integration Between CUCM and CUC based on Next Generation Encryption (NGE)
- AD FS Version 2.0 Setup for SAML SSO Configuration Example
- Configuration Example for CUCM Non-Secure SCCP Integration with CUC
- Configuration Example for CUCM Non-Secure SIP Integration with CUC
- Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS)
- Unity Connection: Procedure to change Default Application Admin User
- CUCM and CUC Meet Me Conference with User Authentication Configuration Example
- Enable SAML SSO for Jabber Clients Configuration Example
- Unity Connection PreGreetings Recording Configuration Example
- Configure SAML SSO Setup with Kerberos Authentication
- Unity Connection Version 10.5 SAML SSO Configuration Example
- Unity Connection AXL and LDAP Imported Users
- How do I deliver a SpeechView transcription to Outlook?
- SpeechView for Unity Connection with Microsoft Exchange Configuration Example
Configuration Examples and TechNotes
- Unified Messaging Guide for Cisco Unity Connection Release 15
- Security Guide for Cisco Unity Connection Release 15
- Security Guide for Cisco Unity Connection Release 14
- Unified Messaging Guide for Cisco Unity Connection Release 14
- Cisco Unified Communications Manager SIP Integration Guide for Cisco Unity Connection Release 12.x
- TIMG Integration Guide for Cisco Unity Connection Release 15
- PIMG Integration Guide for Cisco Unity Connection Release 15
- Cisco Unified Communications Manager Express SCCP Integration Guide for Cisco Unity Connection Release 15
- Cisco Unified Communications Manager SCCP Integration Guide for Cisco Unity Connection Release 15
- Unified Messaging Guide for Cisco Unity Connection Release 15
- Complete Reference Guide for Cisco Unity Connection Survivable Remote Site Voicemail (SRSV)
- Cisco Unified Communications Manager Express SCCP Integration Guide for Cisco Unity Connection Release 14
- Cisco Unified Communications Manager SCCP Integration Guide for Cisco Unity Connection Release 14
- PIMG Integration Guide for Cisco Unity Connection Release 14
- Complete Reference Guide for Cisco Unity Connection Survivable Remote Site Voicemail (SRSV)
Configuration Guides
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Cisco Unity Connection Version 15
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Cisco Unity Connection Version 14
Feature Guides
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Maintain and Operate
- Cisco Unified Communications Manager SIP Integration Guide for Cisco Unity Connection Release 15
- Quick Start Guide for the Cisco Unity Connection Mini Inbox (Release 15)
- User Guide for the Cisco Unity Connection Messaging Assistant Web Tool (Release 15)
- User Guide for the Cisco Unity Connection Personal Call Transfer Rules Web Tool (Release 15)
- User Guide for Accessing Cisco Unity Connection Voice Messages in an Email Application (Release 15)
- User Workstation Setup Guide for Cisco Unity Connection Release 15
- Quick Start Guide for Cisco Voicemail for Gmail
- Cisco Unified Communications Manager Express SIP Trunk Integration Guide for Cisco Unity Connection Release 14
- User Guide for the Cisco Unity Connection Phone Interface (Release 15)
- Cisco Unified Communications Manager SIP Integration Guide for Cisco Unity Connection Release 14
- Security Guide for Cisco Unity Connection Release 11.x
- User Guide for Accessing Cisco Unity Connection Voice Messages in an Email Application (Release 14)
- User Workstation Setup Guide for Cisco Unity Connection Release 14
- User Guide for the Cisco Unity Connection Messaging Assistant Web Tool (Release 14)
- Quick Start Guide for the Cisco Unity Connection Mini Inbox (Release 14)
End-User Guides
- System Administration Guide
- System Administration Guide
- Cisco Unified Communications Operating System Administration Guide for Cisco Unity Connection Release 14
- Quick Start Guide for the Cisco Unity Connection Web Inbox (Release 15)
- Cisco Unified Communications Operating System Administration Guide for Cisco Unity Connection Release 15
- HTTPS Networking Guide for Cisco Unity Connection Release 15
- HTTPS Networking Guide for Cisco Unity Connection Release 15
- Administration Guide for Cisco Unity Connection Serviceability Release 15
- Unified Messaging Guide for Cisco Unity Connection Release 12.x
- System Administration Guide
- Cisco Unity Connection Provisioning Interface (CUPI) API
- System Administration Guide
- Cisco Unity Connection on UCSE
- HTTPS Networking Guide for Cisco Unity Connection Release 14
- Quick Start Guide for SAML SSO Access
Maintain and Operate Guides
- Unity Connection Disk Space Management
Maintain and Operate TechNotes
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Troubleshooting
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Cisco Unity Connection Version 14
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Cisco Unity Connection Version 12.x
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Cisco Unity Connection Version 11.x
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Cisco Unity Connection Version 10.x
Error and System Messages
- Reset Your Voicemail PIN on Cisco Unity Connection
- Password Recovery Procedure for Cisco Unity Connection
Password Recovery
- How do you Bulk Migrate UM Accounts from Exchange to Office 365 in CUC?
- How do I deliver a SpeechView transcription to Outlook?
- How do you take a network capture from Unity Connection?
Support FAQ
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Cisco Unity Connection Version 15
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Cisco Unity Connection Version 14
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Cisco Unity Connection Version 12.x
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Cisco Unity Connection Version 11.x
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Cisco Unity Connection Version 10.x
Troubleshooting Guides
- Troubleshoot "A User with the Specified Extension Already Exists in the Partition" Error
- Troubleshoot CUC with Google Workspace Mailbox Out of Sync
- Delete End User on CUC when Error "Object not found User" is Seen
- Recover from Ungraceful Shutdowns on VOS
- Obtain and Run Recovery Software on the CUCM VM
- Troubleshoot Error Message in Unity Connection in Serviceability
- Unity Connection Single Inbox Troubleshooting TechNote
- Troubleshoot the Error: Failed to Fetch License Data on Unity Connection Speechview
- Troubleshoot Zombie/Defunct Processes in UC Servers
- Cisco Unity Connection RTMT Trace Locations via CLI
- Troubleshoot Cisco VOS Based Finesse Server With CLI
- Resolve the Cisco Unity Connection Renegotiation Failure
- Unity Connection Cluster Replication Rebuild
- Troubleshoot Toll Fraud via Unity Connection
- Single Inbox Synchronization Issues with Microsoft Exchange On-Premises Deployments
Troubleshooting TechNotes
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Literature
- Secure Voicemail Transcription with Cisco Unity Connection Solution Overview
Solution Overviews
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