Module 7: Technical Support Services Portfolio

Benefits of SMARTnet

By covering their equipment under a SMARTnet or SMARTnet Onsite service contract, your customers are going to have access to the most current, up-to-date information on all Cisco products, technologies, and equipment at their fingertips.

If your customers are struggling to grasp just how useful this information can be to them, ask them the following questions:

		How does your staff currently stay up-to-date on all of its networking devices in a world where technologies are constantly changing?
		Does your staff have time to attend training seminars and other events for these updates – or would they prefer to review this information on their own time, from the comfort of their own desks (or homes)?
		Do you think your staff would save time by using built-in search capabilities that quickly scan the Cisco online library of information to get the information they need – so that they can then get back to the problem “at hand?”
		Do you realize that many common networking issues that may arise can be solved by reading the appropriate information on Cisco.com?
		Do you realize that you will save a significant amount of money by accessing instructions, work-arounds, tips, and other helpful information online versus paying time and materials charges each time that you call Cisco TAC for support?

These questions can help you build a compelling case with your customer – and can also make them realize just how much this information can save them both time and money.

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