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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Services Portfolio
Introduction
Cisco Technical Support Services Portfolio
Technical Support Services Portfolio
Overview of SMARTnet
What Is SMARTnet?
Advance Replacement
Benefits of SMARTnet
Overcoming Objections
Where Is SMARTnet Available?
Overview of SAS/SASU
SAS/SASU Service Programs
The Value of SAS and SASU
Where Is SAS/SASU Available?
Interactive Exercise 1
Interactive Exercise 2
Review Questions
Summary
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 7: Technical Support Services Portfolio

Where Is SAS/SASU Available?

Now that you have a more accurate understanding of how to position SAS and SASU with your customers, you are going to complete the SAS/SASU section of this module by reviewing additional information about where SAS/SASU is offered.

You can use the Cisco SAM to determine if both are available in your location. You can access the Service Availability Matrix by entering the URL below in your Web browser:

http://www.cisco.com/cgi-bin/front.x/agents/SAM/cca_sam_landing.cgi

It is a good idea to bookmark this URL in your Web browser so that you can quickly get to the matrix when you need it.

 

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