As mentioned in Module 5: Software Support, in addition to having support for the Cisco IOS Software running on your customer’s devices or network, it is also important to ensure your customers have support for their networks application software as well.

Network applications can include software such as:

		CiscoWorks and Cisco Information Center network management software
		Cisco Secure security software
		CallManager, Contact Center, and Unified Messaging voice software
		IPTV and IPNC Video software
		Wireless software - GGSN
		Optical software - Cisco Transport Manager (CTM)

These applications are not supported under SMARTnet, SMARTnet Onsite, or other Cisco service programs. Instead, these applications are supported under individual service contracts within the Software Application Support (SAS) or Software Application Support Plus Upgrades (SASU) service programs. Both of these programs are very similar. The primary difference is specific to the types of software updates that customers receive under each program.