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Tutorial Title
 
1 Cisco Service Expert Program Curriculum Overview
Introduction
What is Cisco Service Expert Program?
Risks Without Service
What Will I Learn?
Navigation
Cisco Service Expert Program
Evaluation
Summary
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service
Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 1: Cisco Service Expert Program Curriculum Overview

Introduction

Welcome to the Cisco Service Expert Program.

As a Cisco partner or reseller, you have been invited to complete the Cisco Service Expert Program e-learning curriculum. By completing this program, you are going to build a foundation of knowledge specific to service sales that you can use to increase your company’s overall revenue and profitability.

Click the Next button at the top or bottom of this page to learn more about the program.

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