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Tutorial Title
 
1 Cisco Service Expert Program Curriculum Overview
Introduction
What is Cisco Service Expert Program?
Risks Without Service
What Will I Learn?
Navigation
Cisco Service Expert Program
Evaluation
Summary
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service
Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 1: Cisco Service Expert Program Curriculum Overview

Summary

Congratulations. You have completed the Cisco Service Expert Program Curriculum Overview module. In this initial introduction module you:

  Received an introduction to the Cisco Service Expert Program e-learning curriculum.
  Reviewed the benefits of completing the Cisco Service Expert Program e-learning curriculum.
  Identified the topics covered within each module of this curriculum.
  Recognized the navigation structure used within this curriculum.
  Received an overview of the assessment program that has been built to support the curriculum.
  Identified how to complete the course evaluation.

When you are ready to continue to the next module within this curriculum, click the Next button at the top or bottom of this page, or select The Importance of Service from the Navigation Bar on the left side of the page.

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