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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
Introduction
What is Hardware Replacement?
Advance Replacement
Onsite Support
The Value of Advance Replacement
Overcoming Objections
Case Study
Quote
Interactive Exercise
Review Questions
Summary
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 6: Hardware Replacement

Introduction

Welcome to Module 6: Hardware Replacement. In this module you are going to:

  Receive an introduction to the three primary Cisco hardware replacement offerings.
  Discuss Advance Replacement as a hardware replacement offering.
  Receive an introduction to Onsite Support.
  Distinguish the benefits and value proposition associated with Advance Replacement.

In this module, you are going to spend approximately 30 minutes. When you are ready to proceed, click the Next button at the top or bottom of the page to continue.

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