Module 6: Hardware Replacement

Summary

Congratulations. You have completed Module 6: Hardware Replacement. In this module you:

		Received an introduction to the three primary Cisco hardware replacement offerings.
		Discussed Advance Replacement as a hardware replacement offering.
		Received an introduction to Onsite Support.
		Distinguished the benefits and value proposition associated with Advance Replacement.

In Module 7: Technical Support Services Portfolio, you are going to learn how to best present all of the technical support services, just discussed in the previous modules, as a total packaged service portfolio to your customers.

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