Now that you have spent some time reviewing some of the primary hardware replacement offerings overall, you are going to focus on the ordering that is a critical component of many key Cisco and Partner Technical Support Services programs, including SMARTnet and SMARTnet Onsite: Advance Replacement.

When talking to your customers about Advance Replacement, it is critical that you emphasize the many benefits associated with having this service. Some of these benefits include:

		Saving your customers time by minimizing network downtime.
		Decreased costs as a result of reduced inventory requirements.
		Faster time to resolution.

The next few pages will cover each of these benefits in detail.